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The carpeting in the common halls was old and worn, giving the hotel a dowdy feel, like something one might find along a highway used for a quick overnight stay on a trip to someplace else.
Great location, great staff, great services.. the place is spotloss clean and neat.
The location was fantastic. The out of town crowd the hotel attracts is undesirable... I often made to feel like second class due to the fact I am a woman... I hear this crowd often descends on London in the summer though so I can't slight the hotel for accommodating to them
Excellent staff. Very helpful concierge. A hopping, "in" place.
Location, deluxe room quite good in size Housekeeping not on par with 5 star hotels. Sometimes they forget to clean the room. I have to call to ask them to clean otherwise they would wait hours and hours before they clean.
Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
The Hotel was convenient to the Tube and a lot of very nice restaurants and shops. Their free wifi was very fast! The fitness center was a little small for that size hotel
very nice business hotel. Room was nice. Lots of street noise from night clubs across the street. When the Queue formed 11pm + and especially when the club closed 1:30-2:30am, the street noise was very loud (above TV level). The only night it was not an issue was when it was raining. The room also didn't have a bath tub.
great access to numerous restaurants and shopping, staff is very helpful as is concierge with reservations
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
staff very helpful room and details very nice. not a memorable place. everything/ everyone nice in a generic way. lack of individual character
The main plus hotel-location. Quiet place, close to Hyde Park and at the same time near the bustling shopping streets and restaurants. Excellent service, a small gym, good food. The windows of my room opens onto the roof of neighboring homes, where the noisy air conditioners, saving earplugs. There was a dressing gown, but no slippers.
Excellent location. Very nice room decoration. Very good service. Very reasonable food price. I believe that this a very good 4 star London hotel if you consider London hotels' comfort quality and cost as benchmarks. Poor duvet cover. Small wardrobe. Although menu prices are very reasonable, breakfast is quite expensive.
Fabulous hotel. great staff and good location. Non
nice modern bathroom . good location . resturants are nearby. very nice area indoor winding corridors are dark, wooden noisy floors, many doors have to be crossed before reaching my room. very small room, barely can move inside.no place to put the suitcase. very poor TV reception and very limited choices of channels
Dated room, broken bed, broken kettle, broken bath
quiet, tidy, clean, quite spacious and convenient to take underground and near many places of interest
Staff very helpful and pleasant. Location excellent. The "business centre" was not really one and a big disappointment - only a few computers with no privacy and no printer hookup. My husband was working on his laptop in our room and I was online finding flights etc down in the lobby. I had to sit at the concierge desk in order to have a printout done. Not at all convenient for all concerned with customers arriving in the reception area.
Room was quiet, staff helpful. Internet connexion was bad
Clean Tv picture bad
It was a central location and the overall standard of the hotel was nice The receptionist ignored us for about 5 minutes, whilst she dealt with other things. Just an acknowledgement that we were waiting would have been nice. The room was very stuffy, with little natural light
Excellent central position, next to the underground station and "hop on hop off" station; extremely kind stuff; good brekafst
location Bar prices
Superb location, professional attitude, good rate. Room was warm [no A/C], and some how noisy from the surroundings and its location [adjacent to staff room].
Location, locatiom. location - you can walk to many points of interest - Piccadilly Circus, Regent St, Buckingham Palace, Bond St, Oxford St etc. Green Park Tube/ bus is a few minutes walk away - with good connections - multiple tube lines - direct to Heathrow Airport and one stop from Victoria. Walk to the theater, local pubs, galleries or museums . The room - very comfortable, great staff In our first room we had difficulty with the electricity but we were moved to a better roomand enjoyed the rest of our 14 day stay.
Staff was very helpful and accommodating.
The check-in process was a complete shambles. The staff were not helpful at all.
Great location, nice staff, great breakfast, good value for money no wifi in the rooms (hello!), very, very small rooms
the fantastic staff
The location is excellent,convenient to tourist attractions and shops.
The location, the breakfast, the service and the staff.
I was only there one night but found all the staff I came into contact with friendly and helpful. No averse comments
Service from front desk staff and concierge staff is excellent! The rooms, while small (and small bed) are comfortable, clean and modern. Good location about a 3 minute walk to the Green Park tube station. Some mildew in shower, nothing major. Double bed a little small for two people. Also not cheap but it's Mayfair.
The staff where really professional The room was rather small, you could not open the wardrobe door and walk round the bed.
Location location location Tiny room
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Location good Reception nice Room small, very narrow. tv controller hard to get to work Feel of dirty carpet Waiting long on lift
Smart, comfortable and cozy
Expensive for what it was but that's London I supppose
Good hotel in a strategic central part of the city. The 25 pounds breakfast.
i couldn't eat something decent at 11:00pm
Lovely, attentive staff!
A high quality environment with good decor, friendly and professional staff and the location is very convenient for the West End! I prefer a double bed to two single beds and the TV is a bit small with expensive movies!
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
english atmosphere just in the hearth of Mayfair concierge too busy
Helpful and friendly staff The address was a little misleading as the main entrance was around the corner!
the location the room is small
Staff very attentive & helpful. Needed to change room as one allocated initally by reception did not match description on purchase from website.
Hotel breafast room and bar lovely, room a bit small. Hotel staff were not good on arival, first time arrived told could not book in as too early, second time arrived asked us to move to another of their hotels to do them a favour! We said no!!!
An excellent hotel with very pleasant and professional staff. My only minor complaint would be the lovely fruit served at breakfast was too cold and the hot breakfast was self service and not as nice as if cooked to order.
good TV no iron in the room
The location in the centre of St.James is excellent. Quiet and understated comfort and luxury.
Closeness to a lot of major tourist attractions. Service charge. I think it is disgusting that I had to pay 78p for someone to remove two bottle tops.
Is very close to the interesting point of attraction, like Buckingham Palace,National Galleria.It is in central part of the town but you have quiet.Also is very close to shopping area. The breakfast is good. The rooms are too small, also the bed.
especially the location
Staff were very helpful, rooms were well appointed altho a little smaller than I had expected. Bed was extremely comfortable. Nice atmosphere throughout the hotel. Supper options were limited for vegetarians and the sandwich wasn't particularly nice.
Staff very friendly and attentive, very clean hotel, the doorman a treasure.
friendliness and helpfulness of all staff I found the table manners of some of the other guests quite revolting. The first morning I had breakfast in the dinning room was quite awful, I couldnt eat my breakfast because of it. There was no escaping this awful exhibition as I was sat facing these awful people
Very friendly personnel; great service!
we had dinner at the restaurant one evening, and compared to the price, the dinner was not good, further more the hotel is in our oppinion not a 5 star hotel, maybe four stars, not five.
I liked the upgrade we had from a duplex room to a suit.
the comfortable room the lights
location of the hotel was very good wasnt impressed when i read that the mini bar was free, then when i checked out and paid i found out that actually the alcohol im the mini bar wasnt free, so was very misleading and disapointing
The spa, sauna, etc. The pampering had to be booked in advanced during weekend period as they didn't have availibility. The standard room looked worse than a good ibis or novatel. Not 5-star material.
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
very nice room and comfortable need a cofe station in room
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
great service. high standards. helpful concierges. great location. very English.
Service is fantastic
I loved the staff and the location. It is cozy and stylish.
Private. Classy. Charge too much for use of their telephone in this day when they should not
quiet & comfortable, good location Room at ground level
The efficient and personal service surpassed only by the care given to the room and a wonderful cocktail lounge. N/A
Service is unreal, and location fantastic. The beds were very uncomfortable
The hotel was very nice and warm. The rooms, although small, were very clean and comfortable.
The location and the cosy atmosphere the room was really small and the painting of the walls a little shaby
Everything, service, beautiful and great location.
Excelent location, good service I was incomodated early in the morning by the noise coming from outside (I stayed on the 2nd floor)
The staff were extremely helpful and friendly.
great service and excellent location. Allessandro is incredible! Room service was very poor, no phone was answered when the order was incorrect and I needed to go down to speak to reception.
The position, just behind the Ritz Hotel, makes all the West End area accessible at walking distance. One issue: the hotel asked 6 authorisations to my credit card, for a total amount in excess of the finally due one. These were not real payments, but eroded plafond available for me. If the plafond were low, I would be left without money available on the credit card. I asked the hotel management about the 6 authorizations and why in excess, receiving confused or no explanations. Whatsmore, this behaviour was not anticipated in any part of their website or documentation. In the end I could not even pay with a different credit card. Fortunately they charged the correct amount. The room was not as comfortable as one could expect from a 5 star "just refurbished" hotel in a "superior room": 1) the room door was very thin, not enough isolating from the noise outside: voices and housekeeping work woke us up more than once. 2) the window glass was not a modern isolating one, but rather a single layer one. As it was a freezing season, the room itself was not properly isolated from the cold outside. 3) the bathroom was fitted with an undersized electric heating appliance. As a result the temperature was every time some degrees less then in the bedroom, pretty nasty in the morning.
The relaxing but professional atmosphere. The rooms were extremely comfortable and well designed. There wasn't anything we did not like during our stay.
location, breakfast, room (small but okay)
Service was excellent, concierge and reception very helpful, great breakfast. Rooms a little small but beds enormous and sooooo comfy! Be back soon! Lack of kettle in room was the only small negative.
Excellent location, great design, very good service.
Free internet access The room are far too small not even for 1 person with two large suitcases.
The location of the hotel was excellent. Walking distance from major attractions, Green Park tube station and bus station. Everything in the hotel room including bed and bad were too large and tall, especially for a short person like me. Would probably be perfect for a person 6 feet tall!
The staff was very friendly and helpful. We immediately felt at home. The room was very comfortable (especially the bed).
good location место хорошее, завтраки дорогие! be careful with your credit cards! Once at nigth the menager was trying to charge our card, diferent amount, without our permition! So at nigth we had to go down and find out whats going on? who is plaing with the card ( we have a sms from the banck) so he told us, that he is chaking if we have enogth money! crazy! Будте внимательны с картой, у нас ресепсионист в ночи пытался снять деньги, причем разные суммы, а так как карта требует кода у него не получилось! но нервы потрепали! заблокировали болше чем надо и пытались снять без нашего разрешения!как так не понятно!
nice hotel the staff are excelent the room is small but very nice but
the bed was good yes if you want to stay in a 5 star hotel I would not recommend this hotel the room is to pour and everything is to old
the location the staff and the bar area. the bathrooms were a disgrace, cracked tiles, old fashioned, didnt feel clean and certainly not up to the standard of a 3 star hotel let alone a 5 star.the whole living quarters of the hotel need a referbishment.
convenience to top tourist sights and underground stations
The service was excellent, the room was a good size and the food at the Citrus restuarant was lovely There were limited facilities in the room including bad reception on the old tv, it smelled of smoke despite asking for a non smoking room. The hotel was not aware of my booking when I arrived- which may this sites fault or on the hotel end.
Excellant service & friendly staff In places the rooms the room was in need of a redec.
It has to be renovated
the localization of the hotel is very good. to clean the rooms the staff used to make a lot of noise.
Great location Looks like a five star hotel from the outside but has the rooms and facilities of a regular Sheraton...
Location, neat room A bit outdated, no free internet access (should be included in price)
Location is good but cannot be a reason for staying in this terrible hotel. Worst 5 star hotel I have ever stayed. Non renovated rooms can even not be rated 1 star. They should not be sold. It is a shame for Sheraton and Starwood to have such a bad hotel in the chain. Staff is trying to do its best but management is non existent. Hotel manager must be fired...
convenience to Mayfair