Very good hotel, rooms, SPA, service and close to Cappadocia's spots.
Excellent Service, Facilities, Warm People Food was average as we did not have much choice in vegetarian though they did try very hard to satisfy us
The spa, the friendly staff, and the resturant. Special thanks to Vedud & Senem.
the staff were extremely friendly and helpful. Yummy breakfast and great spa facilities. We booked a superior double room but were upgraded. Great view from the hotel rooms and resturant.
Bathroom Housekeeping. While we were sleeping housekeeping was performed in other room but it was too loud, disturbing us.
Spa was a real treat and pleasant surprise. Staff is excellent Some areas need updating in order to stay on top
Hotel staff - excellent / breakfast was good / other facilities were amazing. Nothing - it was perfect
Central location in Cappadocia. Hamam (Spa) was very enjoyable. Outside of town, meaning it was difficult to eat out at night (we had to take a taxi there and back).
I don't like the services at the restaurant. Their employs weren't so kind with us.
I think that they shouldn't have charged for the use of the tennis courts and sauna. Especially tennis courts should be free for use for hotel guests. Also the prices of food and beverages at the lobby were extremely high, more than 3 time expensive compared to prices in restaurants outside the hotel.
Sports center opening hour is 15.00, why? At least trainig room should be open at ca. 7.00 in the morning, and kept open whole day.
When I made the booking I asked for airport pick-up and confirmation that they would - no reply. I emailed directly to the hotel a week before going with the same question - again no reply. Finally had my hotel in Istanbul call the day before I was supposed to arrive at the Kayseri airport to ensure someone would be there to transport me to the hotel. Would be nice if they answered their email
The hotel is very clean, the cave room was beautiful and cozy,and the staff was courteous and extremely helpful. It is located within walking distance of the center of town and offers an adequate breakfast and wireless service. In line with turkish hospitality we were offered tea everyday free of charge.
The staff were wonderful, friendly and accommodating. The location is excellent, you can walk to everything in the town and easily explore some wonderful cave areas on foot.
Location - handy for the town and walks. Staff OK but a bit casual and it was a bit difficult to see who was actually in charge. Bathroom poorly maintained with leaking shower tray.
friendly staff, central position in urgup first room we were given was too small for comfort, next room had only window onto communal corridor so window and curtain had to be closed for privacy making room very dark, third room ok!
Room was very cramped!
Nothing - we reduced three nights to one!!! Everything!
Staff was good. Layout of furniture in the room was poor.
coal gas odour, noise