The location Wifi was working very badly. I wasnt able to connect to it and the staff was not skilled enough to help me.
Excellent location, nice stuff, comfortable room.
Unfriendly staff. Location is excellent. Facility is old. Room small but adequate. Good to just sleep, take a shower and get the hell out
The location, spacious room, friendly staff and excellent breakfeast poor lighting conditions in the room and lack of lobby
We liked the central location with easy access to the metro and train station. Also short walking distance to Old Town area. Quiet and comfortable rooms. Good breakfasts. Efficient and helpful receptionists.
Excellent service from the staff and a very spacious room (by European standards). Its location is central, however, the neighborhood is a bit seedy, as there are "cabarets" on just about every corner, and men who approach you and solicit you to go to these places.
The Location is exellent. Hotel is Clean and safe for Tourist and Business people.
friendly , helpful staff
Nice location Old hotel
Fantastic location Breakfast was disappointing
just the location, it is perfect. you don't need to take bus or merto to visit the historical Prague The breakfast was poor. and if you want to have a shower you shoul do it with cold water- there was no hot water!!!
친절하고, 깨끗하고, 어디든 가깝게 갈 수 있어서 좋았다. 전철역, 트램역도 가까이 있고, 바츨라크 광장, 까를교도 가깝고.. 객실에 슬리퍼가 있었으면 하는 바람.
구시가와 신시가, 까를교 어느 한지역에 근접한 것이 아니라 중심에 있어 관광하기가 매우 편했습니다. 또한 데스코라는 큰 마트도 5분거리에 있어서 편리했구용~ 5성급호텔 중에 저렴하게 숙박하게 되어 좋은 여행이 되었습니다~ 직원분도 너무 친절하였습니다. 이불이 너무 얇아서 추워서 나중엔 담요를 더 얻었다는; 불편한 점이 있었구.. 커튼이 밖이 보이는 것 같아 괜히 신경쓰였습니다.
시설, 객실 청결도, 가격, 위치 모두 만족스러웠습니다. 다만 직원들의 친절도가 상대적으로 취약한 것 같아 아쉽습니다.
호텔이 시내와 가까이 있어서 관광하기 편리했고 호텔 시설이 깨끗해서 좋았다. 3일을 머물렀으나 아침식사 메뉴가 항상 같았다. 조금 변화가 있었으면 좋겠다.
Wonderful modern hotel. Large hot breakfast buffet with a lot of variety! Very friendly reception staff. During our 5 day stay, the housekeepers did not clean our room on several occasions. We would see them smoking and chatting in the courtyard frequently, but they worked very slowly.
Rooms are clean and silent, but... ... service is everything - very low-profile.Small window (0.5m x 0.5m) at the top of the room does not give much light. Shower made on the opposite side of the wall is not convenient to use.
The breakfast was excellent, location was great, room was stunning Nothing all good
Rooms were excellent and the staff were very helpful. The breakfast was fairly low quality.
The room is clean and very confortable. The hotel is not far from the city center (10 minutes by walking). The air-conditioned was not working well.
Configuration of shower is strange: you have to stand closer to the end of the bath tub, on top of big drain plug, which sticks out.
Absolutly everything. It was a wonderful hotel.
Lovely rooms, enjoyed the junior suite Facilities, such as ironing board, tea and coffee making etc, were not available in the junior suite to which we upgraded.
Very friendly and helpful staff. Good location, close to the Old Town. Nice, newly furnished rooms
The room is big, high ceiling, furniture is new, bathroom is very comfortable, the bad was a little hard – exactly as I like. The staff is very kindhearted and understanding. The breakfast is great. Hotel location is very convenient – few minutes walking from center but still in a quite place.
This is a quiet hotel in a good location just outside the historical center of Prague. Access to the center of the city is no problem (a 10-15 minute walk), while a Metro station and a tram stop are close at hand. The rooms are spatious and well furnished. Free wireless internet in the rooms is particularly useful for business travelers. The reception people were quite friendly and helpful. Overall a good choice for a conference trip in Prague The breakfast could be better, given that this is a 4-star hotel and Prague has excellent coffee and pastries everywhere!
The Alchymist is a lovely luxury hotel with very attentive staff and beautiful decor that really suits the prague experience. I chose not to use the spa as the services are really quite expensive.
Excellent environment feeling like home with very personal service Not enough room provisions like bottled water etc.
Helpful staff, great breakfast Very small room for the price
excelent location, beautifully decorated hotel, spacious room, excellent service, good selection of food for breakfast
Although the hotel looks great in its website - the pictures actually don't do it justice. It is a fabulous little jewel of a hotel tucked away in the best part of fantastic Prague. Senior staff are very good. The pool is tiny and cold; and the service, especially in the spa, is a bit hit and miss - my wife made a manicure appointment which was not fulfilled and poorly handled.
The Alchymist is a beautiful boutique hotel, perfectly positioned for all of Prague's attractions. The staff were the best we have experienced, polite, extremely helpful & informative. The Alchymist made our holiday a most memorable one. Thanks
This is a luxury hotel and priced accordingly. Everything about the place is first class. The decor is beautiful from the rooms to the reception to the lounges, breakfast room and exterior. The staff is efficient and very helpful. The whole place is comfortable. Nothing to dislike.
ambiance and staff
I like the location of this hotel - in Mala strana. Also the SPA-center in this hotel is very nice. It's real pleasure to visit it.
From the welcoming smile to the opulance of the, to the location every thing was perfect. If you want to spoil your wife/partner this is the place.
Hotel is located a few blokcs from the National Theather, walking distance to everywhere, hotel room and bathroom was very spacious, free internet, safe in your room, and buffet breakfast with plenty to eat. The hotel does have a bar service on the grounf floor however there was not a minibar in your room. Also, there was on particular person at the check in desk that not helpful at all, making their customer service rate low.
excellent location,good sized rooms,value for money Front desk staff could be a bit friendlier - we had to take our own luggage up to luggage room on 2nd floor which also could be a security issue, i.e theft
The service of the bar. I enjoyed so much!
Value for money, spacious rooms hotel taxi service overpriced
Excellent location, spacious accommodations, accessible, nice views, good value for money. The building has no air conditioning, so we had the windows open. The area was unexpectedly loud, with many bars near by, and people yelling loudly late at night which was a bother.
Very quiet room in section C, also clean and spacious. Excellent buffet breakfast and helpful staff.
Great value for money, free wifi, decent breakfast included.
Safe included in price. Good central location. Cleaning staff coming into my room before I had gone out.
The staff were really friendly, courteous, and helpfull. The facility was very clean, quiet, and the location was great...only ten minutes from Old Town Square (walking) and all other sites were easily within walking distance. As a previous reviewer noted the elevator did break down, but the repair staff were out fixing it the next day. In all, we had a great time visiting Prague and would love to do it again. I guess I am too used to North American standards...there wasn't a kettle in the room so I couldn't make coffee when I felt like it, I had to go to the cafe downstairs or out. Also, there were no face cloths!
The location and the price..
armchair massage, bathroom dirty kitchen for breakfast, room, dirty towel, smelly and noisy room
Clean and spacious room The hotel staff is not too nice. If you arrive before check-in time, you have to carry your suitcase to some room where all the visitor's suitcases stay. There is no guarantee that you will get your suitcase back as well, because you can choise freely which suitcase you like among these:)
The staff in the executive lounge were most helpful...ad the location was great for our first visit to Prague. The management attitude is very poor when it comes to assuring my satisfaction with the maatresses in the hotel...like sleeping on the floor. and I have a billing problem. They did not honor the rate you gave me of 217 euros per night.,
Location and friendliness Noise from construction which was not told to us prior to check in
Great hotel in the very city center! We enjoyed our stay a lot, inluding the dinner at a Zinc restaurant!
Very comfortable stay, friendly staff, good spa/gym facilities and a small pool even, and a great location in the very centre of old Prague City. I thought the breakfast was pricey, especially when the menu was limited compared to many other Hotels of its Class !
The Hotel is beautiful, the room was exceptionally comfortable great bathroom with bath & lovely Crabtree & Everlyn products. Health club included a small swimming pool.The location is excellent, tram stop almost outside the front - which made getting around the city a breeze, fast & efficient service. Also a supermarket opposite. The Hotel is very convenient to all the sights Having to check out
Very nice staff at both reception and restaurant! Very comfy bed, nice quiet room. We will definitely come back to enjoy the night and the food at Zinc!
location main loby,
room was spacious. very limited vegetarian food in brakefast and lounge
I had good time in the hotel the AC is not qualified
Very nice hotel in the city center, close to all main sights. Quiet room, friendly staff. They also have very good restaurant, definitely recommend! Really glad we have chosen this hotel!
I am picky and spoiled when it comes to hotels. I stayed in an executive room for three nights here and it exceeded my expectations and rivaled some of the most luxurious, expensive hotel rooms I have stay in -- and at a small fraction of the price!! The hotel is a short walk to everything, a train station is less than a block away, and a tram runs right out the front door. When you first enter the hotel, the lobby is deceiving because it is small, worn and, dated. Enter you room and wow! The upgrade to the executive room is well worth it. It was exquisitely appointed, spacious and luxurious with a powder room and separate full bathroom. L'Occtaine toiletries were a nice touch. The bed was very comfortable and the linen was exceptional. The room was quiet. The breakfast spread in the hotel's famous restaurant was excellent. I am glad I booked the room with the breakfast option. It was very well worth it. Bottom line: I doubt I will ever find a better value anywhere in the world any time soon. The lobby needs updating.
Very friendly staff, excellent location for the Christmas markets
The hotel rooms are decorated very nicely offering a sense of luxury. (1) The hotel was located further away from the major sightseeing attractions than I expected. (2) The hotel staff were fine however they often seemed put out at the front desk when asked for assistance. (3) The duvets on the beds are too small, leaving us exposed (and, therefore, cold) throughout the night as we slept. (4) Smoking is allowed in the common areas of the hotel which made it unpleasant for us non-smokers.
Helpful friendly staff and extremely comfortable and attractive accomodation
right in the center of the city, the hotel is walking distance to all main attractions. a very helpfull concierge and front desk. slight problem with the climatisation of the room due to weather transition period which was solved immediately by the technical service.
Location was excellent. The concierge was most helpful with concert tickets, directions, and a recommendation for a great restaurant. Very nice breakfast. All staff I dealt with was very helpful.
Great art deco design with some excellent attention to detail and in a great location (if you turn right out of the front door). Room quite spacious for a city centre hotel. Bar is small - not somewhere for an intimate or quiet drink. Bar staff were often absent and never enthusiastic. Rate quoted on activehotels.com was not what was charged by the hotel - the rate was quoted in Euro and the hotel charged in Czech Koruna.
Beautiful room. Very good restaurant. There didn't appear to be any routine schedule with regard to housekeeping. Sometimes it would be before noon and one day the room hadn't been cleaned by 2 or 3 in the afternoon and we refused service because we would have had to leave the room.
nearness to Old Town 5 minutes walk and the Cafe Imperial
The staff were helpful. When I was told by the breakfast lady that breakfast wasn't included in my room & I showed her proof that it was & she wasn't honoring it, the front desk manager corrected the error The black out curtains in the room, facing the bright street were broken
Beautiful room and very good service from the staff
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
small and central
The location of the hotel is great. No wireless internet in rooms
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
location and beautifully decorated hotel, excellent breakfast It was like a good symphony badly played, the Aircon was poor, you could not cool the room enough to sleep under the doonas provided, the windows, single glazed, let in a lot of noise, nothing was replaced in the room in 4 days. They grabbed your bags in the foyer and you then had to tip, not giving you a choice.
This is a new hotel and right now it is in extremely good shape. I like the location with easy access to shopping and all major attractions. My hotel room didn't just have hotel-like furniture, rather, it was designed in a type of art deco style. Obviously someone actually thought this trough and it shows. Of course, there is a good danger that the quality will not last. As we often see in similar new hotels, the moment the staff lets the first dirt spot remain on the carpet or upholstery, it will go down hill. But if they manage to keep their standards high, this will be my first hotel choice anytime I am in Prague. The buffet breakfast, although good, had rather limited choices.
good central location for sightseeing. Room comfortable. Noisy outside with early morning bottle bank collection.
The hotel was very clean, but we found its style was old fashioned. I had requested a double bed in my booking which you confirmed was available, on arrival i recieved a twin beded room.
Cleaning could have been better, room needs more electric plugs in my opinion. Room very dry.
Well-maintained hotel, close to Wenceslas Square and Old Town, with friendly, polite staff and providing ample breakfast to suit all tastes. Its closeness to the centre's drinking establishments can mean noisy revellers on the street below on a Saturday night.
Everything was almost perfect during our stay at BW Maj Plaza. The staff was nice and friendly, we had our room cleaned every day and the way how it was done was nicely with care not to tuch our thigs. The breakfast wasn't the same all the time-there was a little bit of variety. The location is also very comfortable espesially for tourists and business trips, as there are two metro station next to the hotel and it's a 10 or 15 min walk to Orloj. At the same time it wasn't noisy at all around the hotel. For short, we enjoyed our stay at the BW Maj Plaza. Well, I think, that the reason why I feel a little bit upset about my stay at the hotel hardly can be removed or improved. The matter is that there is a bad bathroom sound insulation. We didn't hear any sounds but only the moments when somebody - I mean our neirbours - took shower or bath. I could hear the water sound and the noise because of using different things at the bathroom. So sometimes I thought that our neibours had their bathroom in our bedroom. Nevertheless it would be a little bit stressfull only for those people who has a sensitive sleeping like me:)) My husband slept very well in the mornings and heard nothing:)
Great location, 10 min walk to old town square, very clean, modern, comfortable, breakfast is decent. Rude staff but above average by comparison to czech standards. Advertised wifi in room but this is not true. Only in lobby.
Convenient location, breakfast
a bit far from the old-town
The hotel it is placed in a very good location, within walking distance from the main turistic attractions. Very, very, very clean. I liked very much the breakfast bufet: good variety, everything fresh and tasty. The noise from outside but, due to the fact that I was walking all day long, it was not a problem for sleeping.
Really good hotel
The hotel is located very centrally. We liked the Hotel overall, but the management of the Hotel should probably look over the currency-rate policies, since they charge unfair rates which obviously creates a lot of irritation and disappointment among guests as I could hear. I was lucky though, since I was prepared and paid bill in cash Eur, which I recommend here!
The hotel staff, the cleanliness of the room and the comfort
Loved the heated tile floor in the bathroom!
Closeness to city center Staff was not always kind
delicious breakfasts, different and tasty fruits for breakfast, polite staff, comfortable bads. no teepots in the rooms, no fresh juices for the breakfast
Comfor At my arrival hotel reserved from my account 40Euro as a deposit for mini bar!!!!
Staff very nice and helpful. excellent service we stayed in a room next to the lift. the noise was terrible!
The hotel is situated next to the one of central street in Prague. Service is excellent. They have problem with Internet connection. It was exception that this time I really had to connect with the Internet... but I couldnt.
The staff service is outstanding, perfect and very nice.
From the moment I arrived, Oktavi at the front desk established this Hotel as Superior in every way, I honestly felt like I was being received at a 5 star hotel. The room was excellent, enormous windows, luxurious linens, a bathroom that anyone would envy to have in their own home, (a full-size deep-set tub, antique external plumbing fixtures of stainless and brass, Carrera marble everywhere, a bidet and plenty of counter space). Breakfast was the best of 8 hotels I stayed in on this visit, endless variety, perfect service, mountains of choices. I loved this hotel, it was worth twice the price I paid for it. Housekeeping was the only weak point, but even so, it wasn't bad enough to complain about. It was only a shadow in an otherwise perfect experience.
Staff spoke English very well and helped with every little detail.
The location was excellent. The room was luxurious. The breakfasts were plentiful and delicious. It was terrific having our car taken care of at check-in in this very busy city.
If next time I am go to Prague, I will stay only this hotel.Thank you.
Quality of fixtures and finishes was high - Bathroom very nice, Breakfast room and selection excellent. Service of all staff very high. Location very good.
The day we left my 13 yr old daughter was sick - we were allowed to keep one of our rooms without any fuss until 7.0p.m. - she was much inproved by then - that touch was just great No
location is excellent. you can do all the important sites by walking. you don't need the metro. It was not 5 stars hotel service. We needed to argue about late checkout although the hotel was empty, the food in breakfast was cold, the room was small and no ventilation. The price of the transfer from the airport was outrageous.
Proximity to all sites in Prague, to the metro, to the trams, to the shopping area. Service excellent. Bar very quiet at night. We had to go out to have a drink in a social atmosphere.
The location and the decor. No.
Great hotel in a great location.
Excellent value for money, Breakfast was great. Nothiung
the location of the hotel none
Location, cleanliness, friendliness & efficiency of staff, good breakfast. NO
very welcoming and clean. good location
Really loud Staff was not friendly
The location is very good for a tourist in Prague
We were very satisfied with the location, staff service, comfort and etc. We found the room very small.
The hotel is beautiful. Our room was clean, comfortable, quiet, and completely lovely. fantastic location in Prague!
Hotel staff most pleasant & helpful. Good variety for breakfast. The location was not in a good area. "Cabaret Darling" right next door gave an indication of the type of area we were in. This is a pity for the hotel as it is very good.
Perfect location to everything. Need to get better pillows
Very nice hotel. Comfortable rooms. Free English movie channels. The two strip clubs next door made it difficult to walk to the hotel at night without getting harassed to go in. Also, large groups of men hung out in the street which was not ideal for a solo female traveler
관광지역과 가까움 없음
가격대비 방이 꽤 넓고 훌륭했다. 직원들도 친절했다. 복도의 형광등이 불이 나갔다. 교체요망. 호텔비를 현지화로 내라해서 현지돈이 없어서 호텔에서 환전을 했는데, 이미 부킹한 카드에서 결제가 되었다. 결국 현지화가 그대로 남아서 다시 환전 해 달라고 했더니 터미널가면 지하에 환전소가 있으니 그리로 문의하라해서 갔더니 역시나 호텔에서 이미 한번 수수료 제하고, 다시 이곳에서 수수료 제했다. 얼마 안 바꾸는데 이중 삼중으로 돈이 많이 빠져 나갔다.