Location was perfect perfect!!! Great little restaurant for breakfast & mid day snacks!
The best hotel I have stayed at for service, friendliness of staff and warmth of welcome. Despite excellent reviews, it actually exceeded exceptations. My wife and I were upgraded to Junior Suite on arrival and presented with a bottle of champagne in our room when we revealed she was celebrating a 'special' birthday. Nothing seemed too much trouble for staff at hotel and I would recommend it unreservedly for a short break in Prague. Wonderful and memorable stay in top-class surroundings. Will not hesitate to return to the Pachtuv Palace at some stage.
N/A We had a confirmation for booking two rooms, after traveling for 9 hours with children we got to the hotel and they told us that they do not have any reservations for us and the hotel is fully booked. Customer service was horrible, we were on the phone paying international roaming and being on hold to find out that they had found us a 2 star hotel with single bed's 30 minutes from Prague and told us everything comparable was sold out, we had to get a taxi and go to 6 different hotels before we were able to find a room and had to pay double the price.. I will never book through your service again. I will be leaving my feedback on every travel site I know.
Lovely hotel, great location, friendly staff Breakfast a bit overpriced
The staff are very helpful and well-trained, providing excellent service. The room is very nice for its value, and the location is just perfect for everyone who goes to Prague for a leisure visit.
the worst hotel i have ever been
Hospitable staff, and excellent location The hotel could do with a better breakfast room and new mattresses.
Phenomenal young pleasant attentive staff, superb location,
nice hotel, good staff.
Friendlyness of staff excellent, nut was let down on a confirmed booking, only for i checked on time we would never known it was not booked, Girl at reception forgot
The most amazing hotel we have stayed In Nothing
The location was very good. secured parking. nice rooms
Good location. Easy walk to river and Old Town. Friendly helpful staff, all spoke excellent English. On site secure parking. Basic good size room and bathroom. ok breakfast. Room had odour of cigarettes despite being non-smoking.
Location of hotel excellent
nice room, great staff, convenient location too many stairs - hotel is in two separate buildings linked by corridors with lots of stairs
Is actually in downtow, easy to find, service great and for Europe, nice breakfast! For us everything was okay, no complains!
The hotel was very central and clean We would have liked Coffee/Tea making facilities in the room. The breakfast was very basic. (But good)
Staff kindness! Not enough water (sparkling or still) at the mini bar in hotel room.
central location helpful staff lack of dressing table for wife limited choice at breakfast
We thought the hotel was very central to all the attractions.
There was no noise from the street outside, even though we were very near all the sights which were a couple of streets away. The breakfast was excellent and always topped up. The staff were extremly friendly and helpful on reception recommended a place to eat on our first night and sorted out a problem we had with our boarding passes. We can't say there was anything we didnt like about the hotel and would recommend it to friends and family
The location is perfect for walking to the centre and hystorical sites and shopping locations. The comfort of the room,sitting area and bathroom not up to par.
It was great. The staff was very nice and gave a feeling to be very welcome. There was nothing I did not like. I am very often in good hotels but mostly the difference is the friendlyness of the staff. Friendly staff is the result of very good management.
The design of the hotel and also the relax atmosphere made our stay very enjoyable. The staff was really friendly, helpful and welcoming. The SPA is really really nice. And the food for room service or the restaurant was delicious.
The service was absolutely fantastic. Well run hotel I would also like to say that I have stayed all over the world in many hotels, and this is definitely one of the best! Nothing!!!
The staff were incredibly hospitable and accommodating. We had a small problem with the room which was allocated to us and they immediately sorted the problem out for us, in a friendly and polite fashion. No, but as all the rooms don't have a bath, make sure you request a room with one, if that is what you want.
Great location, in between the charles castle and the charles bridge. Very accessible to all of the city. St.Nikolaus church 2 min away, plenty of shops, restaurants, supermarket nearby. Room was very spacious, tea/coffee provided for. Bath robes provided. some english channels available on tv. suite was very pleasant. free wifi. staff pleasant. baggage storage facilities, free use of pc and tea/coffee facilities in hotel lobby, which we were free to use after checkout, printed out boarding passes for us also. while the suite was lovely - we were located on the first floor, noise levels very loud during the night and early morning. would prefer to stay at back of hotel or maybe higher floor , as noise levels did rise throughout the night.
The location of the hotel is so special. it is in the middle of everything. There are three building having the same management of charles hotel. so, we found our selves not booking on the original charles and they shifted us to another building. The staff at checkout was so arogant and not helpful at all.
Hotel is very close charles bridge. Nothing
cleaned room N/A
good location. helpful staff, very clean & comfortable, would recommend no
Well positioned for sightseeing, an elegant building with style Decor in need of update but not a big problem. Better shower arrangements would be useful
hotel was in a great location staff freindly hotel very clean and comfy would go back and will recomend
The location, only minutes from the Charles bridge and lots of nice restaurants close by. Nothing.
cosy and quiet...! not having my own tea and coffee maker in my room
The most important is the place where the hotel is situated. At 50 m from Charles Bridge and very close to Castle is everything you can get in order to have a perfect day in Prague. Hitting was not satisfactory. In bathroom was very hot but in the room was not so good ambient. The most embarrassing thing is that you have to use the card to open the light and key for opening the door. Each time when you were leaving the room in the night you should have to take out he card and then find the locker to open the door..
Location, breakfasts A little too noisy, and 3 flights of stairs with no elevator was a little burdensome.
The location was excellent, the view of "Charles Bridge" from our room was great, staff were extemely courteous & very helpful which made our stay very pleasant & enjoyable. N/A.
Very nice building and room (deluxe double). Excellent location. Quiet. Good breakfast. Great staff. No dresser but enough space for luggage. Wifi did not reach inside the room at the end of the hallway.
The hotel's location was excellent however we were put on the 4th floor and there was no lift. Also the room was in the attic. The above lack of lift and the being given a room in the attic.
The room,restaurant and halls were beautiful - like real old Prague Bathroom and shower are like in very cheap hotel. It is partly destroing the atmosphere of this hotel
Great position, walking distance to square, castle and metro station Lack of service, i.e. no in room tea making facility or room service to provide it, no lift (which we were aware of) but no porter service to carry bags to room. I consider this hotel to be 3 rather than a 4 star level.
The reception desk was extremely helpful, rooms were charming
Great location. Facilities mostly as expected. Wifi working without any problems. Breakfast selection was rather poor. Bathtub was rather small.
The staff was very friendly, room was amazing - very clean and comfortable, great location.
the decor was good, it was gold and the dining room was very comfortable. I think the term suite was an exageration, It was a normal room with a kitchenette which had no cups or mugs in !
location - quiet - elegance - privacy - space. the entire experience was excellent and made all the difference in our stay in Prague.
the room was beutiful
Warm, welcoming, helpful staff; fascinating, sumptuous, luxurious and comfortable decor; quiet, safe location, convenient to the main bridge and city centre, but not on top of it.
Perfect location with excellent customer care. I love surprises and your hotel fulfilled mind and soul. Front desk Tasha was especially warm and helpful. Thank you so much. Perhaps you can offer coffee or tea packets in the room to enhance visitor's stay?
It was a traditional hotel with good dining and wine options and well positioned for visiting the tourist sites in Prague no
Location was great-close to all sights. Rooms were spacious.
A beautiful hotel with great staff. Although it does not have all the amenities of a larger hotel, it is in a great location. It is close enough to everything but is still on a quiet street. It has a romantic feel to it. We were upgraded to a better room on arrival. We were enticed by the gothic room on the websites but the room they gave us was much larger and in a better location within the hotel. A great stay!
Personal is very friendly, design is awesome, very nice Gothic suite No, everything is great
It was a good shock to find out the location of the hotel is truly right in the middle of the famous Karlova street right between the Charles Bridge and Old Town. Extremely cosy apartments also proved the promised top notch quality but what really made us speechless was astonishing view from the apartment's windows! Tiles of the roofs, old towers and Prague's main castle - it's all was there and it was unbelievably great! Room service was prefect also. highly recommended! Everything was just perfect and flawless!
Perfect location to get out and about.
Very center of the city. Good breackfast. Nice view to the center of the city from my studiou room. Kitchen very useful. Everything OK.
the location was great, and the design of the apartment was intresting. cable intrenet was kind of disadventage
The hotel staff was more than helpful. They were considerate and accomodative to all our requests. The room sizes were large and very spacious. Everything we needed was provided on request if not already there. The elavator is a bit creepy and we were lost when we entered the building since the reception is on the 1st floor and there were no signs to direct us there. But both these points did not interfere with our wonderful stay there.
Great location, very friendly employees, great interior, nice bathroom Climatisation didn't work, window faced directly a wall with a very loud ventilation, not a single TV program worked, parking was expensive and 800 meters away from hotel
To repair hitting and sanitation of bathroom in №308. desing, kind treatment
We loved the charming rooms with leaded glass windows, a sitting room and large bathroom. Our view of the castle is best most beautiful view we have ever had from a hotel room. The u Pava was great. The breakfast was very nice too.
Excellent location. Nice breakfast included in the room rate. But overall the hotel is too expensive considering the quality of the services offered. Staff very useless and unfriendly. We were received by a very rude man, actually the night guard, who did not speak any English. He refused to give us a parking permit although we had a reservation and it was not for free. We had to leave the car on a parking reserved for local people risking to get a fine. Next day we obtained a permit for 14 euro/day. Staff was again useless when asked why the pugs in the room are not working. We had to discover ourselves that all the plugs are linked to the light switchers and when turning off the light you actually cut off the current. The so called luxury room is actually a 3 stars hotel room with cheap furniture and ugly decorations meant to give a classic look. The outcome is in no way a luxury room
1.View from room-window on 3th flor- Hradčany; 2.NO lift - burner of fat czech cuisine; 3.Breakfast - nice selection of tea 4. Location, location, location - close to all attractions 1.View from the room-window on 1st floor- wall 2.NO lift - luggage challenge on spiral stairs; 3.Breakfast - constant lack of available clean plates, no vegetables, close to 10a.m. food is replenished slowly or at all 4. Internet chargeable
The view and location location and again location- one minute to the Carols Bridge and romantic part of Prague- Kampa. I really liked the way how they served tea- in a own teapot- really good idea and choice of teas. The carpet might have been cleaned more often, plus it might be a problem for a people with disabilities as there is no lift.
It was ideally situated for the purpose of general shopping & sightseeing. Yes the 1st room we were given was very dark so we changed to another room which was on the 3rd floor 45 steps no lift, it was comfortable,and very nice.
Nice location. Comfortable rooms.cheaper parking rate and availability than other hotels.
The day staff was exceptionally helpful. The breakfast was varied, plentiful, and tasty. The climb up to our rooms on the 3rd floor! I realize that if we had reserved the higher priced room, we would have had the benefit of the elevator. However, we would be quite breathless by the time we reached our floor. Please put a chair on each landing for us "elders", who might need to take a rest.
We enjoyed the location and the fabulous views of the Castle and cathedral and the very warm welcome. N A