Location The services of this hotel are bad.The have young students working (gentle) but without no experience on hotels services.In my opinion at i dont want to say negative things simply, the hotel doesn't have a 5 stars service. Perhaps 4 and honestly poor.
Booked last minute. Was a great place to stay and did not need to leave the hotel due to superb facilities.
Beautiful view on the ocean, 30 min walk from the city center My room was cleaned one day only after reminder (at 16-00), Spa (quality of treatment) could be improved. The light near a bed is not enough to read
You have to pay more attention for the cleanness. Linen wasn't changed every day. And the room was not vacuum cleaned every day.
Very client-oriented. Very clean hotel, good position, good food. Good, large pools, excellent ocean view. They offer good welcome for honeymooners (champagne & when available a free room upgrade)
Lovely hotel in excellent location. Breakfasts were especially good. We had a great stay No
We got a nice room on the 9th floor with a stunning view of the ocean. Free parking. No free internet access is a big minus (it's free almost everywhere in Madeira!)! Also being located in Tower 2 we felt a bit like "2nd class guests" with no direct access to the breakfast room and reception.
Great location, very efficient and professional reception and restaurant staff - our room was huge and had a sea view which we were not expecting! The hotel, room and pool areas were spotlessly clean and the evening buffets were good value. The pool area in particular was lovely - there were always sunloungers available and the view was great. Very, very minor points but it would have been good to have better lighting in the bedrooms for reading and a freshwater pool with lanes for more serious swimmers/for fitness. Also it would be good to make it easier to order food/snacks by the poolside (you had to go into the Ocean restaurant to order sandwiches which can be a little awkward when they are trying to serve lunch at the same time) The slightly lower mark for "value for money" was for the spa treatments which seemed to be a bit more expensive than other hotels.
The Swimming area and pools
very comfortable hotel i did not like the smoking on the balconies by other inconsiderate people even though the floor was allocated as non smoking.also had to keep ringing room service to replenish room facilities milk and tea
Tranquil and picturesque setting with good facilities Lack of kettle and tea / coffee in room
Friendly staff. Pool is ideal for todlers
Quality of food, especially in a la carte restaurant Helpfulness of staff Poolside bar (actually 200 years old)
The friendliness and attentiveness of all the staff - nothing was too much trouble Having to pay, albeit a small charge, for the use of the tennis court
The purpose of our visit to the Quinta da Bela Vista was a break between Christmas & New Year & in particular to see the famous fireworks in Funchal on New Year's Eve. The 'gala dinner' & fireworks did not disappoint! All the staff, from reception to housekeeping, were extremely friendly. Well worth spending the extra money for a room with garden & 'ampitheatre' view. Excellent breakfast. The only comment I have is that although the half board menu was excellent, if we were to return to Quinta da Bela Vista, we would probably not choose this option, to allow more flexibility. For the ladies, the hairdryer provided in the bathroom is not great, but as soon as I requested an alternative, one was delivered to the room within minutes.
The absolute tranquility. Excellent buffet breakfast and extremely friendly and helpful staff. All in all a wonderful stay. Nothing at all.
Staff very friendly and helpful. Beautiful hotel and grounds which were very peaceful. Food in the restaurants was a bit too expensive, so we ate in Funchal old town most evenings.
Wonderful location. Appreciate also the shuttle from the hotel to the center of the city.Best location to see the fire show .
Having stayed at the Porto Mare hotel we consider this a holiday of complete relaxation and comfort. in my opinion the evening entertainment was not varied and caters more for the older generation and it is areal shame that the poolside bar closes at 6pm as it would be lovely to sit there in the evening with a glass of wine with some music in the background when the poolside is beautifully lit up
The room was very spacious, great seaview, large balcony. Fully equipped with fridge, safe deposit box, robes, kettle etc. Cleaned every day to high standard. Excellent facilties - swimming pools, gardens, bars etc. Large range of entertainment. Only ate in one of the restaurants - Il Basilico which was very good. Huge choice for breakfast. Friendly and helpful staff at all times. The new manager Antonio introduced himself to guests individually and was very charming. Courtesy bus in to town was useful. Location is very good - not too far out of town, but plenty of good restuarants around, banks, post office, shops etc. Would definately go back again and highly recommend this hotel for older couples or families with very young children. Not for teenagers or older children though. Bar prices are higher than in local restaurants, but you expect that in an hotel.
Cood everything,,spa perfect,,suit very clean,big,silent,nice garden,ocean view,,
The garden & pool areas Large room & bed Restaurants were really excellent Poor shower pressure
The gardens are very picturesque. The atmosphere was very relaxing. You felt in your own cocoon even though you were near enough to the town.
We liked the outside areas, swimming pools and the gardens with all the many plants which were labled. The breakfast buffet was good and very enjoyable when siting outside on the terrace. The bar and restaurant service was good with very friendly staff.
well designed, spacious rooms with all needed facilities. all hotel is freshly new and stylish.Upon arrival our room has been "upgraded" to suit with see view and own garden (for the same price as before). good connection to the city center- app 5-7 euro for taxi (optional- free hotel shuttle bus).Hotel provides also several sport/trip activities spa facility is open only untill 19, booking for treatments has to be done in app 2 days in advance
Some crockery was broken & cracked.
The facilities-spa, swimming pools and the comfortable sitting areas both in and outside the hotel. One person at the reception area was quite unhelpful when I had requested a garden view room and was given a room with a 'building site' view. We subsequently got what we had requested which was lovely.
Staff were great, food incredible, and in May was very quiet even though lots of people around. No loud music or kids running around when enjoying relaxing at the pool.
Despite all the problems caused by recent flooding, the hotel was operating normally and we found the staff to be very friendly and helpful.
comfort, relax and silence in the center of the city.
The swimming pool area, which needs renovation has excellent views of Funchal and is amazingly peaceful considering how noisy the bedrooms are. We were kept awake most nights by the arguments going on in the street and in the apartment block opposite. One argument went on for at least 5 hours with shouting and slamming of doors.The beds had plastic sheeting on the mattresses which made them both noisy and sweaty.The breakfast 'buffet'was both limited and not very good quality. Some of the fruit was there all week slowly rotting.The phone in the lift had been mended with sellotape.
the staff was very nice and willing to answer questions the bed was truly orribile
Location of the hotel - it was really in the heart of the city. That hotel has not seen any renovation from establishing times - especially bathroom was awful! Staff (except one person) or didn't speak English or refused even simplest asks for help and support during the staying there.
Near to the centre but could be noisy. Hotel seemed efficient in administration, but lacked commitment to hospitality. Furnishing and decorof hotel distinctly tired.
This hotel was booked trough a friend. Very well located. Very friendly and helpfull english speaking staff . Made my stay much more easier thanks to their suggestions. The Hotel looks a bit dated but is clean. Simple and quiet room with nice bathroom. Good breakfast, again simple but complete.
Spa break A little disappointed that we weren't warned of building works at the nearby casino which was directly opposite our room. These were rather noisey and disrupted the peace and quiet we had headed to Madeira for.
Very convenient to Funchal compared to most other top hotels. Alert and helpful reception and other staff. Infinity pool. Design features are interesting. Seating in breakfast restaurant looks good but is rather uncomfortable with poor back support.
The localization near the city center (you can go by foot). The excellent piece of architecture by Niemeyer. The pools (inside and outside) and the Spa. Breakfast is absolutely complete. Prices of bar/restaurants are reasonable. Could have parking car facilities nearby free of charge.
Excellent hotel, very beautiful interior, perfect breakfast for various taste, large and comfortable rooms, warm hospitality of personnel
The room was comfortable and nicely decorated, the smily and friendly staff, location is a bonus, the pool area is beautiful and the other facilities in good condition and easy access. Amazing views and well looked after gardens. Internet Access prices - it's a 5 star hotel, sure they don't need to make a business also from something that in these days is so easy and cheap to get and free in most other hotels in Madeira. Not enough plugs in the room are in very difficult places.
an amazing piece of architecture
service oriented staff rooms are a little small.
The architecture is beautiful, the swimming pool and sunbathing area are extremely nice, the employees are extremely friendly etc.. Three minor points: 1. the cost of consumptions at the pool area is high (6 euro for a long drink). 2. the fact that you hear the noise of the upstair neighbours peeing in their toilet 3. The average age of the guests is high ! It looks like a retirement house (of course they can pay the price)
I thought the whole experience was superb
we liked the location,the attitude of the staff, and the facilities which the hotel offers to its visitors the hotel's shuttle should be more frequent.
friendlyness of the staff; rooms and garden nothing
Excellent hotel - staff wonderful - extensive gardens so peaceful and so beautiful. An ideal base for peace and relaxation in friendly atmosphere. Good 20 minute walk downhill to town, and inexpensive taxi ride back. We loved it and hope to go back.
The hotel has a English country house syle-particuarly in the original buildings. The staff are unobtrusive but efficient which contributes to a very peaceful and relaxing ambience. The gardens are extensive and well maintained.The two meals we had in the hotel restaurant were excellent.
Beautiful Gardens, very good food and great staff. The facilities were also very good - we really enjoyed everything about our stay there.
service, comfort, gardens v beautiful.
The garden is supreme, and the location of the hotel very good some 5 min away from central Funchal and still secluded.Good access from freeway to airport.
The hotel has a big garden all in flowers. There is also a big clean swimming pull. I recommend this place to people who would like to have quite vacations in a nice surroundings.
lovely fascilities, fantastic balcony to the room, very relaxing, friendly staff, absolutely gorgeous resturant! lack of air conditioning but then it was not really required
Impossible to sleep which is the minimum you can ask in a hotel: the rooms were too hot (no AC) and there were too much noise outside (parking) and inside the hotel which is poorly insulated (always nice to know when someone is flushing).
Hotel with many many services: pool, gym, jacuzzi, tennis court, indoor pool, snack bar, restaurant, games. Amazing views of funchal from the room's terrace. Millions of restaurants, supermarkets and shops close to the hotel. There is a free bus service to the center of Funchal for clients Poor breakfast and low quality. The hotel is located up in a very steep slope, and the way back to the hotel from the beach is very tiring :)) They charge some money to play games (billiard, tennis table)
It is nice budget accomodation in location nearby city of funchal. Stuff is excellent, very helpful.Breakfast should be better and hotel needs renovation in near future, although is clean. Taxi to city centre is 5 E, they are many of buses near.Hotel has swimming pool which is very good. Beach is very far from hotel. Breakfast should be better, more choices... Hotel needs renovation.
Very central. Helpful staff. Very clean. excellent for the price.
Breakfasts were excellent and the restaurant was very pleasant. Location a ten minute walk to the waterfront and harbour There were no facilities to keep drinks cool in the room - no fridge though you could hire one. If you required ice you had to pay for it - not great in a warm/hot climate
Near to center,pretty quiet,low price,very helpfull reception-stuff Forst night I got the room with unchanged sheets,full of somebody's hair,and generally speaking sheet weren't changed regulary.Also my impression is that thay use sparingly on hygiene articles such as soaps,shampoos and shower gel.The thing that irritated me most were impatient maids who were calling(and succeeded wake me up every time) and even knocking on my door despite "don't disturb"-sign trying to get their job done!
Good location, good comfortable room, staff very helpful
We were very pleased with every aspect of our stay at this hotel. Helpful and pleasant staff, easygoing approach to booking in, room cleaning every day, good breakfast failities and convenient bar and food facilities. Very close to city facilities and restaurants. he external noise. Some form of noise insulation would help. Having said that, it was not impossible to live with.
the position- only a few mins from town centre- room quiet - clean - breakfast good no fridges in room - no bath in room
Helpful staff, good rooms - quite large (some very large with sofas and tables, although 1 of our party had a smallish room at the back of the hotel) and comfortably furnished with good though small bathrooms. Breakfast buffet was good and in a very light room at the top of the hotel with views over Funchal. Location was good - only 10 minutes walk down a gentle hill to the water front promenade and even less to the cathedral and central shopping streets. No hotel parking, though there is a public underground car park almost opposite around 1 Euro per hour. A much cheaper 24 hour car park is about 5 minutes walk away.
The hotel lived up to our expectations and I can recommend it.
The excellent buffet breakfast, always with great variety and quality of products. Excellent views from the breakfast area and from the big terrace of our room. Centrality of the hotel, making it an excellent choice for all those who have an interest and/or business to do in central Funchal. A positive note is also due to the staff with whom we had the chance to interact: their efficiency and sympathy made our stay even more pleasant. The corner of the room where the bed was placed was relatively tight, despite the reasonable overall dimensions of the room. In compensation, aside from the regular balcony, the room boasted a surprisingly large terrace with magnificent views.
the good breakfast - the pool and gym facilities the shower temperature was difficult to control. The whole hotel rather looks in need of an major renovation.
Good facilities, indoor pool, decent breakfast, comfortable suite, pretty reasonable value for money. A little too far from the town centre.
Hotel rooms were big and clean. Big hotel, loads of facilities Some of the staff were nice but some were quite rude. During 6 nights they never replaced the drinks in the mini-bar, which is quite weird.
Fantastic location - convenient for promenade, buses, restaurants, etc. Good sized rooms and wide range of facilities. Great pool area. Good choice at breakfast. There were too many extra charges that really should be included in the room rate, e.g. tea and coffee sachets in room, use of room safe, etc.
The suit junior. nothing, everything was perfect.
The location . To much noise from construction works on both sides of the hotel !!!
Excellent service, good location value for money Very limited entertainment only piano and not every evening. Hotel was not fully occupied so may be beause of this but a whole floor with beautiful facilities not used at all.
I really appreciated the spa services free of charge. The price vs. the quality of the internet connection was too high.
The hotel was exactly as described and also clean quiet and relaxing. The staff were friendly and helpful and any difficulties were quickly sorted out.I would be happy to use this hotel again.Value for money was very good. A small suggestion is that the buffet evening meal was expensive if you had children with the charge at 25 Euros and half price for kids. There are too many excellent restaurants locally to make this viable. They should consider kids up to say 10 years eat free.
we felt that it did the not meet 5* standards that we usually find in such hotels
When we arrived we were taken into the sister hotel Miramar as the Village was undergoing eco friendly alterations. These two hotels were situated on the same site but with separate entrances. We found the Miramar slightly old worldie with antiques scattered over the building and the decore was also of times gone by. The atmosphere was serene and peaceful. The food was good with extensive selection self-service breakfast with a delightful arrangement of small rooms, nooks and cranies within a larger room. This became an intimate candlelit dining area with waiter service in the evening. It had a staircase leading to a bar serving an interesting selection of cocktails. The staff could not have been more friendly and attentive. I was sad we were not able to see the rooms but we were able to walk around the grounds of the Village which were the most attractive and peaceful gardens I have even seen in any hotel. There were many flowers and and shrubs in bloom even in November - better than the Botanical Gardens - so ideal for nature lovers. but the area is very hilly and not within walking distance of Funchal centre -especially for oldies! And there is no courtesy bus offered.
Overall a very good experience. Hotel won several prizes with the garden which is truly amazing - nice pool and facilities. Bus stop right outside. Not too far from city centre in walking distance. Shops nearby for basic purchases. Rooms equipped with small kitchen. Pleasant view. Evening live music was eventually disturbing (near the pool) as it was almost daily and lasted till about midnight. For persons need an earlier rest could be a problem. Closing the window wasn't enough
The luxury and the beautiful garden. The winter garden. Breakfast in the sun. The pool./ Choice of restaurants.
Friendly staff and excellent location
Late Cleaning of rooms sometime not untill 3.45p.m.
relaxed atmosphere, good position, beautiful gardens & layout
A beautiful site with garden and pool areas, quiet and comfortable, nice views to Funchal hills. Very friendly staff, nice pool and snack bars, tasty and big breakfast buffet. Clean, cosy rooms with large bed, nice balkony. I liked the location very much, not in the crowded city center, but close enough to walk or take a bus. Taxis are also really cheap! Pricy restaurant, breakfast buffet a bit crowded.
The initial very warm welcome. Friendly helpful staff - reception/dining room/cleaners. The room had good kitchen facilities - kettle/fridge/hotplate/crockery/cutlery/ pans I felt safe especially as I was travelling alone on this occasion
A lovely location in the hills above Funchal. The restaurant served good quality food for all meals. The hotel really needs an overhaul. There were two mouldy patches on the ceiling in our room, the extractor fan did not appear to work, and we were without a bath plug for our five-night stay, despite reporting the problem early on. Not really five-star provision.
A very nice hotel, in a beautiful, quiet location. The staff were very friendly and accommodating The 'courtesy bus' to town was very infrequent, and did not run on Sundays. Dinner in the hotel was disappointing, and the service slow.
Everything...The room was fabulous, big, confortable. It´s the state of the art. Very modern. On the first night there were some noises caused by the electrical system, but they upgrade us to a suite and only charge half for the first night. We love it and recomend it. Nothing.
superb design, heated roof pool, air conditioning not very effective
The visual excitment that awaits you at this amazing Designer Hotel in the heart of Funchal is only surpassed by the Excellent Managment and very attentive Staff - having stayed at other 5 star hotels in Maderia The Vine is definitly our favourite.
Perfect positon in funchal for site seeing, restaurants and shops never needed a taxi
location, breakfast, service, beautiful and stylish, nice city view stylish sometimes at the expense of practicalness (e.g. door handles and shower gel tube created to break your nails)
Faciliies, gardens and pool area, breakfasts, staff helpfulness Quality of towels
The Pestana Grand Madiera is a beautifully appointed hotel in a lovely seaside location. The rooms and public spaces are to a very high standard. I found the staff to be a little unwelcoming.
poor pool service. poor lunch service had to go looking for staff for drink/food. Gala Dinners @ euro 240 each, I think not!
Location. Room with ocean view. Food
The rooms were excellent with great shower and really comfortable beds. All of the reception rooms were comfortable and roomy, as was the main dining room. The outdoor areas were spacious but he sun-loungers not as comfortable as the balcony chairs. Wonderful pools though too cold to use in January! Once open, the spa facilities were terrific.
nice facilities, great breakfast, lovely staff food etc in hotel very expensive. Bottled water left in room as 'courtesy' was over 3 euros per bottle! Not possible to get food after 10pm.
Great place for a luxury holiday; sea view rooms are best.
The service was generally good whilst one or two individuals gave excellent service. The modern design of the hotel is striking and will stimulate many people. The gardens are beautiful. In short, all the facilities aim to be top rate. The actual delivery sometimes falls short. The hotel advertises excellence; excellent restaurant; spa, etc. But the restaurant is not excellent and the spa failed to open promptly at the advertised 7.00 on three of the fort times we used it; whilst the jacuzzi wasn't working properly during the entire stay.
The style of the building and the garden setting Food was slightly disappointing
Being able to completely chill out. The thoughtfulness of the staff. The excellent food. The relaxing spa.
The good modern design of the hotel and especially the lovely garden setting in an area of Madeira increasingly ruined by overdevelopment.
The whole atmosphere. Everything was so nice, the service, the restaurant, the garden, swimming pool, etc.
location, gardens, restaurant, room quality
It is a lovely and peaceful hotel, yet in a central location, set amongst beautiful gardens. The staff are very friendly without being obtrusive, and the facilities are very good. We were upgraded and had a super room, with a huge bathroom.
Breakfast was served in a beautiful location and was deliciously fresh with a great selection.
The hotel is situated in a subtropical garden that exudes peace and quiet. The staff are very friendly and nothing is too much trouble. No
The friendliness and efficiency of the staff, together with the lovely gardens and convenient location of the hotel.
The Chef Restaurant very good - good central position - useful having a fridge in the room Implied parking - we did a filter on this when booking as we were going to hire a car, but this was only in public streets if you could find a gap - breakfast area rather cramped and hot -
Hotel staff services /facilities no
tropical atmosphere with plants, tiles and other decorations. spacious and quiet within a walking distance from city centre.
The entrance hallway is beautifully appointed. missed towelling gowns in room. Should have a courtesy tray with tea/coffee sachets for a welcome drink.Missed my glass of Madeira wine on arrival, as happens in other Pestana resorts. Prefer a shower cubicle to a shower over the bath. Do not like plastic chairs on the balcony without cushions.Breakfast was not up to the standard of the Grand.
Lots to offer. Helpful staff. Clean , would be nice if they had there own transport. Massage to expensive. Poor extractors in toilets. Food for breakfast could be alot hotter. Used internet cost 5 euros!! For 30Mins!! Then not able print my flight information had to go into town 1.50 euros for 60Mins plus staff not passing on INFO.etc
The personal is really nice, the rooms are big and comfortable. The swimming pool is nice and the location is perfect.
The rooms are right by the road and the traffic from the nearby main road is very heavy. The noise was dreadful. If you close the window, the room is very hot and airless. The hot water was only tepid, so a bath was impossible. Breakfast was very poor. I left after one night and moved to another hotel.
Helpful staff, very pleased with our particular apartment. Pillows not very comfortable. Water not warm enough for a bath.
Family with two children, stayed two weeks. Very good value for money. Very friendly staff. Children very wellcome. Perfect situated for both city, seapools and excursions to the mountains. Running is good along the sea promenade near by.
cleanliness, pleasant hotel staff, good restorante the night traffic
relative short distance to city center, noise, close to road (we had a room on first level); smoking is allowed during brekfast;
excellent staff, excellent cleanlines of the room, good buffet breakfast, bus station very close noisy street
i had to come back early because of the death of my father. So I stayed five days in the hotel. The staff was very friendly but Simon on of te stafmembers went really beyond his limits to help me when I heard the bad news and had to fly back. Such a good and helping stafmembers is not easy to find. Its a good hotel clean and on a good place to go anywhere at madeira.
There were fleas in room 904. Doctor examined fleabites
Good value, good location, nice rooftop pool (but NB it is very small so not one for serious swimmers). Staff friendly and helpful. Two balconies front and rear to catch sun (or shade) morning and afternoon. I think all rooms and front balconies face onto the road, which isn't busy by some standards but it is noisy by most (being on a hill and a bus and coach route). There isn't double glazing so if noise is an issue for you then this hotel might not be the best. For me, though, it was fine.
breafast some days very very windy the outside the swiming pool could not be used a kind of a wind protection would for sure help.
View was nice, so was pool and breakfast. Really was the best choice for us. Easy on/off from #1 and #2 bus and the aerobus to airport (stop 18). Room has fridge and little kitchen. Staff was not the friendliest on check in and tried to "give an upgrade" to a bigger room with no view when we paid extra for a room with a view. Had to wait until almost 3 pm to get into room.
We had an excellent stay at the Golden Residence. The hotel and rooms are in very good condition, the staff is very nice and helpful (especially Hermes :-) ). The location is very good, near the seaside and the promenade on one side and next to the big street (Estrada Monumental) on the other side, with a very nice shopping on walking distance. The food of the restaurant is very good and we had a small but well equiped kitchen in our room. The indoor pool, jacuzzi and sauna were well maintained and offered a nice break on cloudy days.
The position of the hotel and the room the view was fantastic and the food was very good none
Right next to Poces do Gomes
The receptionist Debora is absolutely fantastic. She has answers on every single question regarding hotel/ Madeira/ Porto Santo everything was perfect
The hotel was beautiful, bright and airy, with a lovely atmosphere. The staff were extremely friendly and attentive. We thoroughly enjoyed our breakfast each morning, there was such a wide choice. Our evening meals were also very good. The cake made for my father's birthday was delicious. It was a very enjoyable experience. Thank you.