Close to city center Reception attention need to improve
Excellent, central, great value and very clean.
It is a perfect hotel for a weekend trip. The breakfasts are famous, the heartbeat of the city is well felt in this hotel.
Location Internet Valet parking (extra charge) Breakfast Nothing really
Location, modern design of rooms and common areas Coffee served at breakfast, there was no safety deposit box in the room, although it was advertised, shower cabin was leacking
I got a good promotion. My room was upgraded (two singles instead of one twin). The hotel is well located. I got a very good recommendation for a restaurant from the staff. The parking is not very convenient as there is no connection with the hotel. Also, I was not expecting I would have to pay for parking. This information should be available at the website. If the information was there, it should be made more visible.
Parking facility not so convenient----perhaps it's common with all big city.
location and breakfast there isn't parking space at the hotel,it is a wrong information hotels web site .Parking is nearby but not belong the hotel.the recepsionist didn't helpfull about parking.
location the room - too small and I have been pre-charged by booking.com
price, location, breakfast, internet would like free wifi throughout the hotel
Good location, quite clean. In general the hotel is good. only minor drawbacks: Wi-Fi is not free, and there is no alternative as the coverage of 3G in the hotel is rather poor (you can get it only near the window). I personally never care about breakfast, but this time it was included in the rate so I tried it, and it was not the best I could imagine - it is much better to go out for a coffee. Perhaps needs a little renovation?
Service and comfort Breakfast was limited, and the same line up every day, with poor service. Not sure what the waiters where doing.
Very attractive design, history and tradition. Excellent service, restaurant, breakfast. Good location. Price is enough high for small room.
Breakfast was poor... One guest mentioned that previously egg dishes were served. Staff was not so friendly, except one reception lady.
An old fashion comfortable well sited place. Beautiful dining and breakfast places.
The best part was breakfast
The public spaces are grand, and my room was spacious, well furnished and comfortable, even for three adult and sophisticated who visited. Do not miss the room where the complimentary breakfast (quite complete and good, with a wonderful Maitre D') that could double as a Grand Ballroom. The staff, particularly at the Front Desk, was polite, gracious, pleasant and helpful. All this said, my experience mat be a bit skewed by the fact that, while am an American, my family is of Italian origin and spoke to the staff in Italian, but I suspect other guests had similarly good experiences. I will be returning to the hotel at the end of the week for three more nights, and expect to have another very nice experience. You will here from me again only if it is not that way. There was nothing I did not like about the hotel. On the other hand, it has been more than 15 years since I last travelled to the UK or Europe, and I was surprised, and not in a nice way, by the number of people, from all over, who believe the flip flops, shorts, and T shirts are appropriate attire in public spaces of nice hotels.
Location Super dated, extremely dirty carpet throughout with many old old stains. Whole hotel feels like it needed a major renovation perhaps 10 years ago. Hauntedtly empty and felt dustry throughout.
Nice room, generous breakfast, good location, beautiful decor all around the Hotel, Staff at reception could have been a bit friendlier. One would also expect staff in a Hotel of that calibre to speak English. Only 1 of them did.
one o f the best we have found bottle opener with mini bar
Beautiful hotel! The setting is romantic and luxurious. Service was adequate. Make sure you complete your transportation research before you get there. The staff was not very helpful with that part. If your airport is in Palermo, the bus only costs 8.5 euros. The staff recommended taxi, which costs appx 50 euros. Other than that, it's a must see hotel.
It position within the City Following a number of requests for details relating to information needed they were found to be very poor in responce to e-mail
location, ambiance all ok
The room was quite nice, with good air-condition. Hotel located in a quiet street, but close to main street and in nice walking distance to restaurants etc. Free Wi-Fi that worked well.
Very big and clean room with massive balcony
The staff was very pleasant and helpful. The hotel was well-located for touring the city. Our room was without a window to the outside.
central location in palermo, helpful staff eager to arrange practical parking in not too easy palermo we took a non-standard room (could have been sub standard in size or in inward location in the building, and was both). In my opinion as a construction engineer the room was essentially a fire trap, as the only window was half-person sized, and iron-barred.
Convenient situation and position on quiet attractive square very welcome in such a busy, noisy city. No drawers or shelves for clothes. Room rather cramped.
Reasonably high standards and located in the citycentre close to main amenities. Palermo is a beautiful city that deserves a weekend. Hotel accessible 24/7.
Very handy to walk to sights in Palermo and restaurants in the evening.
very well situated in central Palermo; helpful staff; worthy of 5 stars.
Location Street outside a bit noisy
The staff was wonderful and very helpful. The rooms were very clean and comfortable.
The staff was exceptionally helpful. When we ran into a problem with our atm card some days after we checked out, the staff went far out of their way to help make facilities available to help us sort out the problem. I would never choose a different hotel in Palermo. It'll always be the gh Wagner.
exceptionally good service (including handling a complicated change of booking); superb health/beauty centre; large and comfortable room; delicious breakfast; great location (close to airport bus and range of restaurants, bars, cafes) - all round one of the best hotels I've stayed in.
Central location; comfortable rooms
Friendly and helpful staff, great location, very good facilities.
The hotel is excellent and in a prime location
Location, Breakfast, Comfort We had a problem with the air conditioning. We had to keep asking them to turn it down in our room - which they can control - however every morning it was back up to 26c. Also if your room is located on the ground floor the noise from the street is atrocious- I know this is a large city, however no attemps to mask the noise were made. This is not a 5 star, at best it is a 3 - 4 star hotel
Location We were early in the season so lot not yet open, e.g. roof bar
Very helpful front office staff, very central
Location is very good, close to the city center and to the main bus stop,on other hand it's very peacefull and calm.
Situation, very central Staff, the hotel is very old and it needs some reforms.
The biggest or rather the only plus of this hotel is the localisation. So, if this is important for you this choice is very good. Standard is poor, however, the renovated part looks better.
center of the town comfort food staff
The attention I received
The location was excellent and the staff very helpful.
The staff and all the help they offered. The limited parking.
I choose this hotel because it offered a shuttle service to the airport, which was excellent. The hotel was hard to find and the registration is on the 5th floor,
The staff were very helpful.
Friendly staff, nice decor, good clean facilities in the room. Was not too clear which floor it was on when we first arrived, started climbing the stairs instead of taking the lift to fifth floor!!
The staff were very helpful. They parked our car for us and also got us for us at the end of our stay.
We are a family of three, and about the only thing we liked was the central location. Dislikes: 1) The access elevator. The hotel is on the fourth and fifth floors and to reach it with a stroller/luggage/etc, it was a trying experience. The elevators are very slow (10-15 minute wait several times) and hold two people max. 2) Parking. The parking was on the backside of the hotel, but to reach it was very difficult and would have been impossible without a GPS (I tried). Also, it was in a very, very old, dimly lit, underground gagage--and cost 20 Euro. Not good. 3) The bed and the view. The beds were extremely uncomfortable (and I am in the military, used to sleeping in uncomfortable places), and our view was of an overflowing dumpster. All in all, not worth the money.
The hotel staff were very helpful and spoke english. The decor and cleanliness of the room and bathroom was excellent and the breakfast was good.
Bad speak english
Fantastic location in Palermo, friendly and very helpful staff - especially Salvo, the manager. The receptionist gave us a great restaurant recommendation too and advice for seeing the sights. The room had character and overall great value for money. We booked and paid for a parking space in advance, which was definitely great idea because you need nerves of steel to drive in Palermo. However, it should have been indicated to us that the entrance to the underground car park is accessed from one-way street behind the hotel. But once we arrived the hotel staff were brilliant with helping us park the car. The breakfast could have been more substantial.
Great position A little noisy
// The room was small and with one small window. The food selection for breakfast is too poor for a 4star hotel and the space was insufficient.
Great location, very tidy nicely maintained - a bit pricey at Euro 135 a night but we did book late. Staff great, very helpful - shower had a leek and when we asked to have it looked at it was repaired (absolutely properly) immediately within the hour. Couldn't fault the service. If you don't like city noise you might not like the location of the hotlel but we quite enjoyed the buzz. however if you don't like city noise don't come to Palermo full stop!!
What impressed me most is that all of the staff are very gentle and professional. Also, rooms and facilities are nicely done, clean and comfortable. I definitely recommend Artemisia to my friends.
The staff was very helpful and friendly, the rooms were also very nice.
Excellent hotel, especially for 60 Euros a night. Room wasn't huge, but it was very comfortable, the hotel looked very good and was near to main shopping area
location small room, very small shower stall
The location. The view. The employes at the hotel The breakfast was ok, but not stunning
Friendly staff, excellent city view. Nothing.
Panoramic view, friendly staff.
The hotel is in a central location which is great, but it is quite basic and the webpage desciption makes it sound a little better than it really is. That said, it was very clean and the staff were very friendly and helpful. The hotel itself is on the 10th floor of a building that also contains other hotels. When you approach the building as a tourist, it isn't clear that you need to press the floor 10 buzzer. It might be worht puttign that on the website just so that people are aware. The on-street parking was not as straightforward as the website makes out - it's a little more expensive than the website says (perhaps it's just a little out-of-date) and you have to ensure that you park on the correct side of the road otherwise your car could get towed! There is a car park down the road too.
Very close to the historical areas. Loved the top floor breakfast room and the view of the city! Two elevators, easy to get to the top floor!
The owener was nice and friendly as well as the view was good. The controller of air conditioning was out of battery, so we cannot trun it on.
the elevator was too much noise not allowing sleep peacefully
We had a very good room, which was located at the top of the hotel building, we could climb over the window on the roof and see all the city and the sea.
Very friendly management and staff. Excellent position on 10th floor making it comparatively quiet and with panoramic views over the city. Good bus links to the city centre.
Perfect location: a lot of good restaurants and bars within a walking distance and the main shopping street just round the corner. Friendly and helpfull staff. Comfy pillows and matress.
They upgraded us to a Suite and we were very much impressed with the jacuzzi, the huge bed and the own terasse with two sun beds. Breakfast was generous as well. Reception staff were helpful and kind. Although location was not very central, it was not far either. One more bonus point was that there seemed to be a police station/guard post right on the street level of the hotel which made us feel extremely safe.
Very nice hotel, we got an upgrade for free!
The location of the hotel is excellent especially for the airport bus. The breakfast choice was the best of our week's stay in Sicily (3 hotels) The air conditioning was terrible in this hotel. There was a choice between sweating and freezing. Luckily had only booked one night in the hotel as slept really badly. Had to get up a number of times to turn the AC off and later to turn it on.
We liked the very kind and helpful hotel receptionists The breakfast organisation was poor, but this is a complaint!
The room was really small, and basically available only after 8.30pm! There were as well no parking available, I wouldn't suggest this hotel...
Really enjoyed staying here, great staff, friendly and good recommendations for meals, etc. Comfy and large room. Would be nice to have a power bar for charging multiple cell phones, cameras, etc. We only had one power outlet in our room.
nothing except the breakfast. no service. stuff is unfriendly. noisy. WIFI for 10 euro a day !!!
The friendliness,cosiness,vicinity,helpfulness,design Nothing