Everything was excellent. Staff are very helpful & facilities great. The location is superb, close to Louvre, Pont Neuf and Metro but very quiet in rooms.
Very clean dust free environment due to no rugs on the floor. Excellent staff service. Small hotel, with very personal service. Very quiet room. Excellent location. At 400 a night, it seemed pricey but I don't visit Paris enough to know the going rates. I walked into another 4 star and asked about rates and they were 25 to 30 % cheaper. The quality of the service at L'Empire is so good though that it was worth the extra money. Also, their web site on Hotels.com listed shuttle service which they didn't have, although to their credit, they found me a shuttle service, although in the end I chose to take a car to the airport.
Design and location food
The room we had on our second night was very nice. It was as we had booked - a Classic room. I don't understand. If you don't want us to write about a bad experience - which we had - why ask?
Perfect location for side seeing and museums, especially Louvre as well as for shopping There is no real lobby and reception desk - instead rather ridiculous two stands for staff
The hotel was spotlessly clean and the staff were exceptional. They did everything within their power to make your stay more enjoyable and to assist you in any matter.
Location Room service was rude, the bathroom smelled really bad and it stunk up the bedroom. breakfast was not good nor tasty. The bed was not king or queen size, it was two single beds put togather, very uncomfortable
Hotels name is not visible from the street
The staff were very nice and helpful and spoke good english. The breakfasts were very good, we also liked the nice linen used and the comfortable bed. The hotel reception area is not very welcoming. There is only an old couch and 2 very small reception desks with poor quality music playing. My first impression of the hotel was not good, they could have made the reception area much more inviting - get rid of the couch!! We also didnt like the shower as it was hand held! - makes it hard to wash your hair, thats if there is any hot water as on 2 occasions in the morning there was no hot water, especially annoying on the morning of departure before a 24 hour flight home!
Design and Decoration Broken Lift more than 1 Day (If Compare with this Level)
Every single member of staff was very friendly and very helpful. The hotel was in a perfect location, between all the main sights to see. The foyer was a little plain and not very welcoming.
Excellent Rooms, excellent location
Small, clean, kind service, central Better acces to internet and printeracess
the location was good to get to marais and to st germain as well as of course the louvre so easy. room was quiet, clean large enough in paris terms. so was happy and will stay again. that breakfast is extra. but that is typical of france. also dont like that you have to take your bags by yourself. im too old for that nonsense.
fantastic location and friendliness of desk staff the mini elevator, but I think this is common thoughout hotels in France
Extreme helpfulness of most staff. Reference to 'Hot breakfast' Abscence of coffee/tea facilities in room (Neither of these important).
Compact hotel with attentive staff. Space at a premium but efficiently designed with modern baths.
The friendliness and helpfulness of the staff. They also spoke excellent English. Brilliant location for the Louvre.
Location Breakfasts is very poor. Staff in bufett one of the shifts is rude staff
Quiet and cozy room. Spacious and clean. Staff was very helpful at check in and the few times I requested suggestions for dining.
Overall was a great place but its ally was given a room that was approximently 250 sq feet. Enough place for one but NOT two. To change rooms it cost an extra $50.00/ day. And while we were there the room was rented out again with the same result occurring to another couple. So while it made have great qualities the hotel still scams the customer.
Great location, excellent base for touring and exploring from. Park right across the street and metro station at front door. Staff very friendly - concierge service was excellent helping with decisions and arrangements. Enjoyed the bar in the evenings. Would likely stay there on any return trip.
I had a great stay. Staff was very polite and helpful. Location was perfect, breakfast was delicious. Will come back again
Concierge was extremely helpful with planning day trips and use of metro. We travelled with subway and bus without any trouble as they give you maps and great instructions. Rooms were clean and had fresh crisp white linens. Housecoat and slippers to use spa. Courtyard lovely to sit in while waiting for wife to get ready. We had a two level suite on mainfloor over looking a very French courtyard/garden.
great hotel no complaints
The position Frankly more or less everything! In serious need of modernisation!! Air cond not functioning in a great number of rooms, carpets hardly clean in common areas, state of the building itself, in the garden show the lack of maintenance. An overpriced, and way overrated hotel.
The location was awesome! The noise and lack of an outlet in the bathroom, The room was also dated and could see years of wear and tear.
My boyfriend and I stayed here on our first trip to Paris. The location is amazing - a metro stop across the street, as well as the Louvre and Tuilleries gardens. The bed was large and comfortable, and our room was cleaned no matter how late in the day. The restaurant had a beautiful courtyard and good food (breakfast is not included). The room was a little dark, but the common areas of the hotel felt luxurious. Couldn't have asked for a better location, especially at the price we got. The room was a little dark - could have used more lamps and another mirror. A few nights there was noise from people either closing doors or shutters in the hotel. For some reason the front desk took about an hour to deliver us our bags despite multiple calls, but that was the only time we had an issue with service.
Location ... Location ... Location The courtyards are just gorgeous and what better place to enjoy breakfast or coffee or a drink. We loved our room, # 210. it had a loft with a bed. and a view of the courtyard. Breakfast was not included. I think the room price should include it !
Very comfortable, affordable Hotel with the luxury of the Spa. After long days of walking it was great to relax in the pool and spa! The room was very big as is the American way! Location was perfect.
location of hotel was amazing, staff was great, concierge was great. everything was fine
Great location ......just a short walk from some fantastic places of great interest. Buzzing cafe night life right on the doorstep too....good atmosphere in the hotel... It seemed expensive and the quality failed to match the expense....certainly for a pound based UK visitor. There was a shortage of helpful welcoming staff....particularly at reception where you face an unacceptable wait. Irritating.
The welcoming and very helpful staff, cleanliness of rooms, and above all, the excellent location. The room service was poor. We had a baby and we used to order warm milk twice a day. They gave us hot milk one day, watered down the other, cold another, and so on, even though every day we asked for a glass of warm milk. I guess it all depends on who is on the shift.
The best about hte hotel is its location - just next to the Louvre, between two squares, walking distance to everything I wanted to visit (never took a taxi or any other kind of transport). The receptionists were English-speaking and nice and helpful. The room was spacey (stayed in a junior suit), as well as the bathroom, cosy and clean. In fact, everything in the room, as well as the service, could be compared to a 5* hotel (including the cosmetics in the bathroom). Plus, the free WiFi is a nice addition to all. The hall and the corridors need renewing - the first impression of the hotel lowers ones expectations because of the old and a bit dirty common spaces in the hotel. Another thing, is that the air-conditioning was poorly working and it was a bit hot, but I just turned it off and opened the windows from time to time. Also, unpleasant surprice was the thinnes of the walls - I could hear every slam of a door and footsteps, however, no one really made noise, so I slept like a baby. One more thing about noise is that the windows of my room overlooked an inner yard and when opening the window there was a bussying sound from the air-conditioning or other machines. Overall, these were quite minor problems and didn't spoil my stay in the least!
O.K., I know its owned by Hyatt but It still felt boutiquey and small with a personal touch (as if not owned by Hyatt). The staff focused on attentive service, from the front desk, to room service, etc. Its clearly part of the staff culture. There is an intimate feel as if they all know each other--and everything about you. When I spoke to one front desk person they know a discussion I had with another the day before. The Concierge was amazing and made recommendations and the actual reservations and when things were not available made good judgments on his own for changes. We felt like they know us and were watching out for us. It is not that big really which helps in this case. The rooms felt well maintained with a terrific balance of old world and new. Highly Recommended!!!!
Great traditional typical parisian 4* hotel. Excellent location. Wanted 100 euros to stay until 1:00pm for check-out. Offered me 12 noon free.
Location, nice atmosphere On the expensive side
Location and comfort.
Excellent location, helpful staff, clean rooms, large and light bathrooms, really french atmosphere, close to most of the sightseeings and fashion boutiques. The decoration of rooms is a bit tired, but this is a problem of the most of the hotels in the centre of Paris.
it was next to the metro station
The quality of the rooms, decoration, and space are far far less than shown in the pictures and indicated in the hotel desciption.
The worst hotel Old smelly rooms , bad carpet dirty, wood very bad
Concierge services are exceptional - special thanks to Eric, Remy, Magaly.
hotel location, staff behaviour
The location was excellent and the room was very nice. We liked the balcony and laarge bathroom. Staff was quite helpful. breakfast not very good for the cost.
The location is fabulous right next to the Louvre, Eiffel tower, and the latin quarter as well as plenty of high end shopping areas. the lift is a bit small and breakfast was a little pricey but with so many cafes and restaurants around that was not really an issue
The location was great--right near the Jardin de Tuilerie and with easy access to a boulangerie, a coffee shop, a grocery store, the metro, and parking. Did not particularly like dealing with one of the three desk clerks encountered.
Location was superb. Room was large by Paris standards. Staff were very friendly. Breakfast was a little boring and quite expensive.
Great location, clean rooms , very polite staff. The room and the furniture could use a bit of renovation
Location and friendly staff
We stayed in a room on the 6th floor which was (by Paris standards) rather big. The bed (double) could have been bigger. Location of the hotel is really superbe as it is situated within walking distance of Le Louvre and Place de la Concorde. Underground parking nearby (Parking "Les Pyramides"). Very friendly staff !
The hotel is conveniently located near the Louvre with ready acccess to tour excursion buses and within walking distance of key toursit sites.
The place was very clean and cosy, we have really been surprised by the quality of the service. Location is perferct for a city trip
We loved the central location, across from the Louvre and the Gardens of Toulerie as well as the view of the Eiffel Tower. Sightseeing, shopping and all types of dining were within walking distance. There was nothing unpleasant about this hotel.
Great atmosphere, helpful staff.
The staff was most courteous and helpful. The hotel was very convenient to the heart of Paris and many of its attractions. I recommend that reservations be re-confirmed prior to travelling to avoid any confusion.
location & style
Location, style, very friendly and professional staff at front desk and concierge Room not very spacious, no gym/spa
Excellent central location with easy access to main Paris attractions; helpful and friendly staff; good choice of local bars and restaurants.
The best location in Paris
The location (right in the center of town, close to the Seine). Everything you need is present and relatively clean. There was a complimentary bottle of wine in the room. Staff is friendly and helpfull. This was the smallest hotel room I ever saw. They crammed as many rooms in the hotel as is possible. The corridors are claustrophobic and the ceiling is incredibly low: just 5cm above the top of the door. Standing up in the bath to take a shower there was just two fingers width between the top of my head and the ceiling (I am 1m82). Everything is as small as it can possibly be, leaving the impression that you're in room for midgets instead of humans. The bed was not long enough - my feet were sticking out from above the ankles - not wide enough, and very stiff (worst night ever). The only thing that makes this a "charming" hotel (as the ad says) are the woodcarvings on the bedtables. 2/3 of the price is for the location of the hotel.
The location is excellent and Room 100 was a really good size and well appointed. We made a booking for a non-smoking room and were given a room which smelt really badly of smoke and had an ashtray and burn marks on the furniture. The front desk staff finally agreed to move us (on first trying to tell them, they said it wasn't their fault and there was nothing they could do), but we had to move rooms twice during our stay. For the price of the hotel, service and rooms were poor.
Location is great and the staff is helpful. Hallways and rooms are very small
Location is so convenient to visit various museums, especially a few minutes walk to Louvre. At night, it was very silent we could sleep very well. Hotel staffs were kind. If we will visit Paris again, we would like to stay at this hotel.
There is not much that I liked during my stay at the hotel besides the convienent location. It was around the corner from the Louvre. The bathroom floor was disgusting. The shower and sink were clean but the toilet & floor had an extreme amount of hair on them. The hotel staff wasnt as friendly as reported on this website and the rooms were very small-which I could get over but not the disgusting floor. The fact that I had to walk around in shower shoes is pretty bad. Since the bathroom floor was one of the first things I saw I think it ruined my view of the hotel. I started to notice the little things after that. I would not stay there again and think it was way over priced for its amenities.
location small rooms, no view outside
friendly staff, interior design beds are awful, there is a plastic cover between matrace and blanket which is maybe good for keeping the matrace clean but doesn't really add to comfort
Excellent location Small rooms
The hotel is perfectly located. It's very close to les Halles or Chatelet metro station and everything else of interest to tourists. The staff are very polite, the rooms are clean and comfortable. Everything was excellent and as expected.
Adequate but expensive for a small no air con room lack of air con.
We liked the location (very close to metro/RER station which took us directly to Disneyworld, walking distance to Louvre); the staff which immediately offered us the map of Paris and explained the whereabouts of anything we wanted to find; the cleanliness of rooms and bathrooms. One out of three days, the service in a cafe at breakfast was slow.
The staff were so helpful The hotel was closing down as from this week for total refurbishment but looking forward to going back when it repoens
The hotel staff were extremely friendly and helpful, the hotel had charm and character and we enjoyed our stay very much. No parking available and the carpark was a few long blocks away, which made getting our luggage to the hotel a bit tedious.
The location was perfect and staff was very polite and helpful. It was good that hotel is located on small street, so it is quite even if you open the window. Breakfast was standard continental, but was enough. I would stay here again for sure!
Great location, wifi worked excellent, huge bathroom, decent size room, cheap for the location. Everything in the room was old and worn out. Windows leaked air terribly, heat was not turned on when we arrived, took a while to warm up the room. Hair dryer looked like something about 50 years old, barely any air coming out, sinks were cracked and one of them did not drain properly.
The hotel was very clean and in a great location. The staff was very quick to address any complaints Old and badly in need of a refurbishment. First room we were in had peeling wall paper and extremely beat up carpets. Second room was an improvement but still outdated.
The people were great, the rooms were quaint, The bar was pretty You can not beat their location 40 steps to the Louvre'. The bed was uncomfortable and small. The bar was expensive, The rooms need over hauling, wall paper peeling from the walls, the paint had not been touched in years and the shower door and towel holders were falling off the walls.
1. Great location: close to Louvre, metro, and places to eat. Great for being able to explore many parts of Paris by walking or taking the close metro line. The nearby Metro stop can also take you to the train station quickly which is very helpful. 2. Staff: Very kind and helpful, patient, understanding, and are very knowledgable. They made out first stay in Paris much better. 3. Overall: Good hotel for a trip to Paris if you want to see a lot in a short time due to location. Also, if you are unfamiliar with Paris, the staff are very good and will help you find your way around, buy tickets to shows, get to museums, find places to eat, and do anything else you want to do in such a wonderful city. Really enjoyed my stay, besides the room (Rooms are clean though). 1. Misleading: I'm sure the hotel was nice, many years ago. The entrance and lobby are actually quite nice (as you can see by the pictures), but the rooms are literally falling apart. 2. Broken faucet (would not drain water), Broken shower (the water sprayer would not stay up high enough, so unless you are 4ft tall or a small child showering is a difficult task resulting in a bathroom filled with water, Broken door (bathroom door would not close, annoying if staying with family) 3. Room: Hot (no air conditioning), very old looking (and smelling) 4. 4 stars or 2 stars?: The hotel is advertised as 4 stars (outside the hotel you can also see 4 bright shining stars) but should be 2 stars until the facilities are improved. However, with such a great location and service, I can see how it was 4 stars. Years later, It is 2 (maybe 3 if you get a nice room). After renovation this hotel will be worthy of 4 stars and will be the perfect hotel for a leisure or business trip to Paris.
The location I staid at this hotel in 1981. Today the place llks exactly the same. Old furniture!!! Need to remove old wallpaper!! Hotel has 4 stars due tothe lication Will not staythere again
We just checked out yesterday. The location was perfect. The staff speaks fluent English and will happily give directions. They allowed us to keep our luggage there before check-in time so we could wander around. We lost our room key somewhere and they made us a new one, no questions asked and no extra charge. The room included shampoo, conditioner, shower gel, lotion, mini fridge, hair dryer and safe. Shower, sink, toilet, TV, bed, WiFi, everything was fine. The room temperature stayed very comfortable. The windows open to the street, so you get a perfect view for people watching. It's super close to the Louvre! Plenty of shopping and dining nearby. We were able to walk most of our trip. I felt safe in the room and the surrounding streets. I'd stay here again! The hair dryer was very, very weak and old, however it got the job done. It was like a hose coming out of the wall. If I did it again, I'd still choose to leave mine at home and use the hotel's. It smelled like cigarettes, but that wasn't a huge deal. Everyone in Europe smokes, so you're going to smell like it regardless. It's not super fancy, but it was perfect for what we needed. The decor is very Napoleonic, maybe even a little gaudy, but I thought it was neat. Kind of a Wes Anderson feel. It was clean. Just old. We spend very little time in the hotel room anyway. There is a lot of street noise, but with the windows shut, it blocks out most (except for the horns, but I got used to it!). I'm a light sleeper and didn't have trouble sleeping.
Hotel is great. Needs some renovation. Staff very friendly, especially a bartender named Raphael. This boy is so inviting that he will continue to attract more custumers to the Normandy. A suggestion: Room service is poor and the hotel rely on an outside caterer which can be very inconveniencing when a guest needs to dine at a late hour.
The staff was friendly and helpful. Great location. It seems as if the hotel hasn't been updated since the 1940's. The entire facility could use a facelift. A 2 star facilities with a 4 star staff.
Staff are nice. Location is excellent. Exterior of the building is nice. Aside from the lobby, the interior of the building needs an update. No A/C and the high temperatures during my stay were in the mid 80s. There should have been a fan in the room.
I enjoyed the breakfast as well as the access to the areas close by. The hotel is in need of multiple repairs, or at least finish the ones in the guests rooms. My room had multiple hole and cracks in the wall, the bathroom had a shower curtain pulled out of the tile as well.
When I checked in they were great. Friendly, helpful, quick, and responsive. Good location, and great neighbourhood. The room was outdated but a great size, and bathroom a good size. I had a lot of storage space and free wifi is always a plus. Once I checked in, I found BOTH lock boxes in my room didn't work. There was a hole in the wall where the AC tube went, meaning it never got really properly cold. I asked for cutlery one morning and the room service phone attendant hung up on me, and concierge told me to get it myself.
Fairly handy to Louvre, etc. Clean, quiet, nice breakfast, helpful staff. Would be nice to have shower curtain in bathroom.
for Paris it was a decent size and comfortable the bed was hard but not any different from the other european hotels I stayed at
The location is good. The space of the bathroom is too small.
The location Dirty room, dirty towels noise from the plumbing
Great position, very good to have a lift for luggage and the staff were very friendly and helpful It was great until the last day when some people left early around 5 am and the walls were a little thin which made the sound travel and was a bit disturbing
The location is convenient. the metro station is juat about 5 min. walk. and the wifi signal is good. the room is kind of small and the facility seems old. The light in the washroom will be off if automatically if it's turned on for sometime. The lock of the room door cannot function well. The ketle in our room was too dirty to use.
The staff were excellent as was the location. An extra 10€ is a lot for breakfast. We opted to get our own.
Free wireless was good, staff was helpful. Excellent location. Note that all twin rooms arre facing the street so it was a bit noisy. Pillows were small and uncomfortable, no hairdrier in the bathroom but for a 2 star hotel it is rather good...
Helpful staff who were patient with my basic french language skills! Nothing flash about the room but clean and comfortable. Very close to the Louvre and other places Very small ensuite - especially the shower box. A large person would have had problems.
Good location, friendly staff, free lockup if you plan on staying later in the day of your departure.
We liked the fact that the hotel was in the very center of the city and all the famous sightseeing objects were easy to reach. No, everything was good.
LOCALIZATION - CENTRE OF PARIS, COUPLE METERS FROM LOUWR, APARTAMENT WITH FULLY EQUIPED KITCHEN, TWO ROOMS, SEPARATE WC AND BATHROOM OLD FASHIONED, "LOW" THREE STARS, NOBODY CLEAN ROOMS, TOWELS NOT CHANGED FOR FOUR DAYS, TOO EXPENSIVE
The location was perfect for discovering Paris. The apartment was equipped well for the stay. Air conditioning was a welcome relief.
Location Pretty pricy to get two single beds pushed together and called a king size
Exellent location and very convenient to shopping ,eating and going to any hot spots in Paris. The room is very clean and kitchen is convenient . The staff are kind and friendly and can speak English very well.
Great location. Staff was very helpful. Room was spacious.
Great location. Apartment - Space for a group of 3-4 people. Free internet and TV lounge.
Nothing Everything. It is a royal rip off. They charge 5 Star prices for a 2 Star property, which is totally incomplete. No armchair in room, air conditioning which was off and the hotel is on a very noisy street, no tall glasses, just tiny wine glasses.A tiny old fashioned TV set
Perfect location, very helpful and friendly receptionists, quite a large room, comfortable to stay with a small kid I would expect more frequent room cleaning and change of towels
The room was beautifully decorated, spacious and elegant. A very comfortable bed. Great location.
I researched the place on Tripadvisor and read praise for room 306 so I requested it and got it: wonderful! and more than I expected:a spacious sunny apartment with lots of typical Parisian windows onto a fountain and square. Staff were always professional and helpful, their indications for fast orientation on the Metro were invaluable. Not really dislikes but suggestions:While facilities were fine in the small but spotless kitchen, a few basics, like a salt and pepper pot (preferably full) and even a little sugar or cream would not cost the hotel much and make arrivals easier for their guests; also in the bathroom a mug for toothbrushes would have been useful.