after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
Toured the city
Localization, cleaness and confortable
kindly staff N/A
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
it's closeness to the centre of the city Yes, the hotel was overpriced and the rooms are badly in need of renovation. Fair price for this hotel would be €50 per room per night!
Breakfast even not having a big variety of goods, has a very good quality. The beds were really confortable. The reception staff was not very client service oriented and sometimes hostile.
Its location near the train station. Staff was just doing the issuing and receiving of room keys.
Good location and easy to find the hotel. The only problem we had was the door built with the bath room was too old to be closed.
Very good restaurant - tasty food, good service, nice environment. Room was very clean. Staff very helpful. Although extremely clean, room is not really what i expected for a 4 stars hotel - furniture is very old, bed and cover very small, bath very small and very old looking. Very small TV with actually no English speaking channels, no fridge.
Everything was expectable. no
good location, nice aptosphere.
Good location, pleasant room, friendly, helpful staff. Nothing
Good restaurant. Very kind and helpful staff (both reception, restaurant and cleaning). Staff speaks English. Free wireless internet with an allright download/upload rate: I had no problems with ordinary use of the internet including webcam video transmission. When using the wireless internet a lot for e.g. working in the hotel room, it is a little annoying that you have to sign in to the internet with a new username and password for every three hours. But the staff at the reception is very generous with the passwords, so you can get e.g. five new passwords at one visit at the reception in order not to have to go there every third hour.
Staff was friendly and helpful. The location was convenient for touring without the car. There was am;le parking available.
Room was too hot Room was too hot
The staff on the Reception desk were extremely welcoming and helpful.
Cosy rooms, excellent restaurant & staff.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
Lovely hotel in great location.....
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
Friendly staff and good privacy. No complaints.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
This hotel is straight down the street in front of the train station--about a 5 minute walk. Very convenient! I missed having a hair dryer in the room, since I did not pack one. Also, the breakfast room is divided into a smoking and non-smoking section with no ventilation, so it may as well have all been a smoking area.
good location, fair breakfast, good hotel staff. poor cleanliness all over the hotel, very old, useless furniture. Very old appliances.
The location from the train station is good. The woman on reception that checked us in was rude and we later found out that she checked us into a room that was not supposed to be used as the shower-head was broken.
The position is 5 minutes from the city center. Double room too small.
clean room, good breakfast, fast internet connection on the hall of the 1st floor room was noisy and even if non-smoker's room, smoke smell was coming in.
It was fairly Central to all of the sights of Innsbruck, and to the night life etc, simple , no frills ,but fine
prepared us breakfast for ealy start which was appreciated
The location was good and convenient. Not many amenities; no lobby; beds uncomfortable. Too many steps to climb carrying luggage. Would recommend only to day travelers not long term visitors.
Breakfast was great. I could not get coffee or tea until 16:00pm after breakfast.I wanted to sit on the rooftop terrace and drink coffee but this was not possible unless I bought a takeaway coffee from elsewhere.
Breakfast buffet was fantastic. The rooms and public areas were well maintained and clean. Location is very convenient. The mattresses were low end and the double was 2 twin beds pushed together. The beds actually separated a few times. The TV had only 1 English language channel and no movie rentals.
central, nice bathroom, very nice bar and breakfast area, good breakfast for this price I expect a wireless internet and sauna and sport centre, hotel hs no restaurant
Breakfast was phenomenal!! Amazing range of food and condiments - by far the best we have had around the world and wonderful dining room staff as well We missed being able to make ourselves a cup of tea in the morning when we awoke...jet lag often means this can be any time from 2AM onwards. Can you consider putting a kettle/cups etc in the room as we are used to having this available in London and Singapore??
the breakfast 4th floor carpet damaged and filthy upon arrival no service for luggage to be taken to the room hot water not hot by early evening service of breakfast staff efficient but cold damaged electrical outlets in the room not enough evening reception staff during 23rd and 24th Dec
The restaurant on the fifth floor and its the very central position.
Fantastic homeland definitely value for money. Very friendly staff who were really helpful and made you feel very welcome. The best breakfast I have had in a hotel in Europe with lovely waiting staff. The room was comfortable if a little hot but opening the window solved that. The location was perfect with a very short walk to restaurants and shops as w,ell as the museums churches etc. I would highly recommend this hotel to anyone contemplating staying in Innsbruck.
great location close to everything; very helpful staff (I needed an adaptor for mobile and they supplied one free of charge straight away) and a superb breakfast
The location was excellent-quality hotel with excellent facilities and service. Breakfast choice outstanding. The wooden floors tend to echo and at times one could hear the room above and the people moving around. however this is a minor point considering how good the hotel is.
Breakfast was good and in a very pleasant restaurant with a good view. Liked the evening bar on the terrace and a pianist was there too so nice to have some live music. No evening restaurant.
All the facilities and services are between decent to very good. No silly poshness and frill. Friendly and helpful staff. Given the price, this is an excellent deal.
Nice, small hotel located erally close to old town. You are right off the main street and one block away from the main train station. The stuff was super helpful. I had budget room which is jsut what you need when traveling solo. Even I arrived early, I was able to check into my room at 1100. Breakfast was pretty good for continental one.
The room was very comfortable and the staff were helpful.
nice and friendly staff...the great thing about the hotel is its location...it is at the city centre....so you are close to the railway station, most of the place of cultural interest.....overall a great value for money hotel
Good location, 5 minutes walking distance from train station, friendly staff, clean reasonably sized rooms, lovely reception and breakfasting area, good breakfast. We only stayed one night but found the hotel comfortable and Innsbruck a wonderful city, we will return.
no nonsense lack of parking which was fairly far and expensive
Staff were very friendly and helpful at all times. Breakfat was good and wholesome. The hotel is in the heart of the town and close to the railway station which is for both local and intrastate trains as well as International trains.
breakfast is nice, good quality no AC (and it can get hot) , furniture is notably cheap and patched, more like acollege dorm than a hotel. (at least my room). No Wifi, and the modem was no installed in the room so i had to wait in the morning to access the reception (not staffed at night)
The staff was knowledgeable and accommodating - and it was so refreshing to be greeted with a smile. The hotel is located within walking distance of Innsbruck's main attractions.
1.good location:just between HBF and old town, to each less than 10 mins walk,2.very freindly and helpful staff,3. with good WIFI a little bit expensive