twice bloked money from my kredit card for room
twice blocked money from my kredit card for room
the location is brilliant The bed and pillow were very uncomfortable. It was impossible to sleep especially on the side that faces the square because it was too noisy. Windows were not thick enough. I was charged immediately after I made my reservation, contrary to the rules.
location rooms are need to be renovation
Upgrading my room to better one Nothing
a/c staff dont clean everyday
The location. Its located in downtown Istanbul. Hat disappeared from the room. Took over an hour and a half to do check in. They tried to include a breakfast package that I never hired.
The staff. They help you with any kind of problems or questions that you may have.
helpful staff, well located if one is interested in this district rather than staying in touisty sultanamhet bathrooms need up dating! no english movie channel, need kettle and tea and coffee facilities in the rooms
Nothing Yes, the Hotel cannot be a 5 Starts Hotel, im referring back to the Rooom set up itself, (the carper, the bed, the TV, the size fo teh room, the Bathroom...) all were way below expectation.
personnel very friendly price of drinks
It was really quite and comfortable staying @ Sheraton Hotel.
Becous it is Sheraton :)
the view was excellent also the location of the hotel was perfect nothing in special
I ve chosen this Hotel for the swimming pool since I was travelling with my small kids. Very nice seafront view and infrastructures indeed. The staff is very professionnal and helpful. They were really nice. Very good level of service and nice food.
The location. The view. Close to 3 malls and shopping streets. Housekeeping. Amneties.
the open area to the sea ,comfartable area no
Overall, good although a little expensive. Will consider an alternative hotel next time. Internet service. Although I paid for it, the web access was down for over 2 hours and I therfore missed connection. Had to pay twice.
Great location (Marina, Shopping center). 10 min from Airport by taxi (6 EUR). Pools, gym and spa brand new and clean. Expensive (international standards)
I liked the location of the Hotel, the room was excellent, the staff very helpful and friendly. No
i like the location and every thing in this hotel. no
Closeness to the airport, comfort, bar and restuarant, wi fi free and the general feel of being confortable nothing
Very poor internet connection, difficult for business travel if you cannot rely on that
Perfect place if you want to catch early plane in Istanbul. Staff are nice and the room is not a small one. Perfect airport view from my room. I could hardly hear any noise even if the hotel is near to the airport.
The Business Suites are great. They surpassed all our expectations, especially in bang for buck! I'm not sure what the normal rooms are like though..... Food/Room service is very ordinary and overpriced for the lack of quality or effort expected!
Not very good value for money!
Your Reception staff Ozgou and Aykut have been very cooperative. They make a perfect hospitality professionals. thanks dears Though the signage shows that hotel is under renovation, those areas could have been kept covered. We really got scarred while being allocated a superior room amidst the vacant creepy rooms and hence we opted for astandard room ( no money refunded). The cleanliness - Carpets all over needs to be immediately changed as this would reflect on the image of the hotel. Laundry should be enhanced as towels are stained. Rest everything is fine
hotel staff seemed very helpfull, not many speaking english but seemed very friendly. clean, modern hotel & very close to the airport & a shopping-center. good size rooms. excellent food served there was a cock-up when checking in but it was all sorted out
Location Rooms were too hot!! Airco was only able to heat-up the room, no cooling, with a temperature between 24-27, extremely warm and not good to have a good night sleep
The stAFF care for the customer
easy access from the Ataturk airport+ reasonable price No, but I only stayed 1 night and didn't try the restaurant
Close to airport and free shuttle. Nice and modern. Breakfast was awful. They charged us $50 for a buffet-style breakfast. My husband had some eggs and I had a bowl of fruit--that's it. We thought it was just included in the hotel fare until they gave us the bill, but it was too late to do anything about it.
location- next to airport smelly room (Cigarets- even though you are not entitled to smoke)
The booking was not known to the hotel staff.
10mins walk to Taksim square, good facilities, quite and classy Some staff were not as welcoming or friendly as you would expect in a 5 star hotel
the sea view was perfect also the restaurants was very much clean and beatiful I did not like the room , they gave me garden room in the mezzaneen floor ,the last thing I was expecting to stay in mezzaneen floor at hilton , it was very deficult to change the room , that is why I advise every body likes to have sea veiw to ask that before reach to the hotel , also there were no hot water in the bath room and air conditioning was not working propeply
comfort and quiet of my room Breakfast too expensive for those who eat lightly.
Best Location, very near from Taksim Street , vary nice rooms and all the staff speak good english. Simply i had very good time. i can not remember any thin bad about Hilton istanbul.
Room Service was excellent and the location is perfect
The hotel was in a great location. Food was wonderful. The staff were friendly; however, the staff in the Izmir Hilton were friendlier. The room and hallways smelled of smoke despite the no smoking signs.
Very nice hotel, great view for the fireworks, very friendly staff, convenient for the conference center located just beside
Hotel staff were very friendly Food from room service was very bad.Did not taste fresh at all. wi fi should be free.
The size of the room. The view and the pool The hotel is old needs renovation
We liked the closeness to the centre of Istanbul Old televisions in use. I stayed at Holiday Inn for my first night. Accommodation far superior.
nice hotel the smell of the hall and the reception area and the monet resturant when they serve the beakfast it smells like kitchen and when you get out trhe smell is still in your clothes!!
good facilities, although indoor pool was closed for renovations. View from bar on 14th floor is spectacular, although so are the prices at +-E10 for a local beer. Staff throughout the hotel were super. Location is too far out from the centre. None of the mains attractions are within walking distance apart from the ferry terminals.Restauraunt prices and poolside prices are verty expensive.
The Scenery From My Room and From the Summit Bar @ 14th Floor 1- Food was not good. 2- It is far from the sites you need to visit in Istanbul
The location, roof top terrace has stunning views, excellent music and friendly staff. Breakfast had a fantastic choice of foods. All staff were very helpful. Meze resturant food should be more rustic and more like a traditional Meze, though the food was tasty. I thought wine was a little expensive, or have a more varied price list.
Good location close to city, quiet environment, bosphorus view in some rooms No free wifi and extremely high charges to have access, rooms needs refurb to compete in the five star class
It was an amazing stay. Superb attention to detail, breakfast was amazing.
Luxury hotel, great service, superb location, excellent breakfast buffet
Luxury hotel, great location, greatest view on the Bosphorus. I got a great deal moneywise as well.
Staff very helpfull Everything perfect
Breakfast buffet was the same for 5 days .. Location is not near Taksim square (you need a taxi for tl 12)
The view from Top Bar Roof Terrace No transfer to and from airport. No breakfast included in price
Not on the expected level
Breakfast was good. Staff was very friendly and helpful. Room was a little small by U.S. standards, but adequate. General location was not that great.
The only thing I really liked was the location. The room was very small for 2 people.
the terrace the room was noisy, no phonic isolation. the room was very small.
Great location. Very clean rooms. The concierge person (Lulah?) was very nice, helpful and service with a smile! The rooms very stuffy! I guess the a/c was turned off. Also you could smell smoke coming from the smoking rooms. The front desk/front door staff need to smile more and be more pleasant.
the tv is very bad and poor
tremendous view--great room service ==just the place to get over jet lag. fridge temperature not cold-AC seemed a bit faulty
24hour room service
Cerca de la estacion del tren buen desayuno Personal amable en recepción y restaurantes Bonitas vistas desde la terraza Nos toco una habitación en el segundo piso que la vista no era para nada agradable y el tamaño justo Cobran un extra por el uso del baño húmedo ( turco ) y del hidromasaje Habitación de tamaño normal , nada espaciosa , más bien justa
Location was perfect, clean, staff very friendly, amazing breakfast and good food whatever you need. Also upstairs has a nice view from the city. no problems
The room had a nice seaview, TV with a lot of programs. Hotel staff on reception was rude and impolite.
Good breakfast Nice people
The view at the Bosphorus from the terrace of the hotel. Due to the traffic it's very hard to reach the hotel between 3 and 6 pm. It took us several times about 2 hours to get from downtown (blue Mosk, topaki palace, bazaar, etc) back at the hotel.
the coolness of the ambient
Very close to Bosphorous and lively cafe, restaurant, street market area. Good breakfast. Small room. Long way to airport. Traffic sometimes came to a standstill outside.
the landscape from the window! the rooom was too small and hasn t balcony!
Nice location directly on the Bosphorus in Ortakoy - great night life in the neighborrough
Great Stafd very helpful with giving advice and arranging transportation. Great Turkish Bath, hot tub and steam room
looking to the bridge and ortakoy camii room's bathroom
Excelant location , clean, quaite, Price of the hotel , no promotins
There were a few mixups with staff not understanding room service/bar order
room design and bath cleaneness. iam thankful to the hotel since they upgraded me to better rooms ( coonecting rooms) no swimming pools.
the area around hotel. small room... little expensive 120 euro for a night
Employees were friendly, location was perfect for a weekend of sight-seeing and the room was also good considering that we just needed a comfortable place to sleep. Drinks in the bar are slightly overpriced.
Right in the middle of the torist part of Istanbul easy to walk to all of the main attractions,eating places and shops, a great time was had by all of our party. Had to pay extra for real orange juice at breakfast.
Perfect location, Good quality roof restaurant At the breakfast you have to pay additional fee if you want to have fresh juice or espresso or omelette. The Wi-Fi internet is free, but with very poor quality!
Location, hotel's design.
the Location and the fact that for one specific incident they went beyond the call of duty to help me out. Although the staff was willing to be helpful they were not very specific on how to use public transportation or even give more specific instructions on how to get somewhere like the postoffice..
very good location
the location of the hotel is so good,near to the Metro and also near to Sultan Ahmed area.
Nice hotel in the center of city and close to everything.
They don't do what they promise. Pets are not allowed. Parking is not free. Restaurant service is slow
Sea front location of the hotel. Got the room on the back street side. The staff was willing to change the room to the sea front. Small but clean and warm room. Small rooms, simple breakfast, not so neat access to hotel from Sultanahmet
easy to reach it noisy place
Beautiful view, quieteness
Hotel staff was very nice and very well behaved.
The hotel was very comfortable, the staff was always available to help book trips and answer questions. The breakfast was varied and good quality. But the staff made the hotel better than simply a quiet room to relax in. Poor internet in the rooms, difficulty connecting to internet despite the staff providing numerous passwords
The location, the room and the breakfast were good. Our room was very close to the central air conditioner engine, that started runing every morning about 8 AM. It was very noisy and it was impossible to sleep after this time.
Good hotel, good location not far from Agia Sophia.
Great location (close to everything one needs), the views and the style of the hotel.
Location is good stuff, breakfast was not really good
Room was clean, the personnel was really nice and helpful. We had a nice view on the marmara sea from our room but also from the restaurant. Even though the room was close to a main road, we did no hear it at night.8 minutes walking distance from Aya Sofya and the Blue Mosque. We had one dinner at the restaurant and the food was not as expected.
Location The room was not user-friendly. It looked like a party hotel designed for vary young people.
Modern Terrible terrible terrible view , extermly dark , modern design but not soo good. verrry dark again and dull, over-priced for a hotel with no view whatsoever.
Rooms were nicely decorated and had many automated features. NOISE level was unbearable, I couldn't sleep all night due to SUPER LOUD music followed by a fight right outside my window. I ended up going to sleep around 6:00am. TV was nicely mounted on the wall, but hidden behind glass which made it unviewable; also TV size is too small for the room size, can't really see much from the bed. No breakfast facility on location.
Breakfast was great! Location was great and so was cleanliness!
all staff were very helpfull and easy to communicate with them in english quick survice bathroom area wasnt that comfortable, shower only with out a bathtop wasnt enough.
We nice hotel. Brand new, clean, nice staff. You will be charged for everything in the hotel except for the room (e.g. breakfast, bottle of water next to bed, etc.). Prices for the additional items are high (breakfast = app. EUR 25, bottle of water/coke = EUR 6)
The beds were amazingly comfortable, and the staff very friendly. Lobby was nice to sit in and relax after a hard day of sightseeing, and the free coffee was always welcome. I felt that the rooms were a little bit dark, and in fact the whole hotel was sub-optimally lit.
Location and design of the hotel and friendly staff. A minor thing, but the cleaning crew was a little noisy and you can hear them in other rooms next to you.
Excellent concierge service, design, lovely spacious rooms, attention to detail (maids turn the pillow during turndown from "Welcome" to "Sweet dreams" :-) bar and restaurant, terrific breakfast, location. Average reception staff: they charged (not just authorized) my credit card on check-in without asking for my consent and for higher amount than the accomodation costs were. The overcharged amount (not much but still...) was given me back on check-out in turkish lira, hardly needed on your way out of the country. Not a disaster but surprising.
I'd like stile and romantic design of hotel breakfast was so pour
The W Istanbul is centrally located on the European side in Istanbul, with several shops and restaurants just around the corner, Nisantasi is also a short 10 minute walk away (exquisite shopping). Vogue, a rooftop restaurant and bar, is also a short 2 minute walk away. The hotel is clean, trendy and very comfortable. The staff is very helpful and service was excellent (sans the mini-bar items that I never used finding their way onto my check-out bill, which the staff swiftly removed). Would highly recommend the hotel to any solo travelers or couples. I would have liked for there to have been a salon and for the gym to have offered yoga classes (or any other sort of fitness class).
I mostly liked everything
Our hotel was large and spacious with nice view and one of the best bathrooms I have seen in a hotel yet... Completely recommend.
Location, Services , Landscape, hospitality, Gym , rooms, food
Very nice spread for breakfast and lunch. I stayed at the Grand Hyatt Istanbul for business. Upon arriving at the hotel, I learned that the hotel had incorrectly booked my reservation for two extra days at the business rate (I had booked 2 days at a lower rate, as I would be staying for leisure and did not want to pay the higher rate paid by my employer). Rather than fixing this, I was told to deal with it with my agency, even though I had a copy of the email confirming the length of my stay. For a 5-star hotel, this is an okay option--nothing special compared to others in the city. Most of their hotel staff are nice, but many (especially reservation and reception staff) are fairly complacent and could use a refresher on etiquette and courtesy.
Everything was class act. Staff, luggage storage, room, cleanliness. Gym
the attention and promptness of the employees of the hotel. they are excelent
The staff We had an amazing stay the staff were amazing , especially with children ...however the only time we were disappointed was when the concierge sent us twice on a wild goose chase for dinner and both times the restaurants they suggested were closed and had to find alternative options and that can be quiet difficult when you are travelling with two infants and one child (<5)
The service and view Location
in the middle of every location you have to visit so so so nice
the staff were very helpful ad friendly they answered all of our requests i love the view if the breakfast . the rooms were quiet dark in the evening and the it was on a lower floor also, as i asked for connected rooms the put in in handicapped rooms which i didnt like at all.
Bosphorus view of the room is espectacular in addition to that the room is extremelly comfortable. Breakfest delivered at the room could be better, food was not hot and breads were not fresh. Definitelly it is not worth to order breakfest at the room.
The breakfast and the turkish delight! Internet access fees.
The hotel is very classy and very relaxing it is a pleasure staying here
The hotel staff are very helful and the attitude is great. Also nice breakfast and the rooms have big bathrooms It's a little old and the Internet is expensive, the free Internet in the lobby is very slow.
great location and veiw ..staff very friendly price
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.
It's Location. Air Conditions.
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
our room view
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
One of the best None
The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
We were upgraded to a spacious stylish suite, excellent bed and shower. Breakfast area at the roof offfers an amazing view at Bosphorus. Location of the hotel is superb. Breakfast isn't impressive, same everyday and pity that they don't serve fresh coffee.
Service from staff was good and it is easy access to Blue Mosque and Aya Sophia. We visited there in mid-Oct and it was raining and cold, but heating system in the room was very good. Breakfast starts too late (from 7:30AM) and the room was not very sound-proof and it was quite noisy when people were talking or walking in the corridor.
Welcomed at the airport to be driven to the hotel especially great when flying overnight and such a long flight at that. Large room with one double and one single bed. The most comfortable bed ever! Very nice young man at the desk but the girl the next day had no personality. Good breakfast and great to use the internet.
A little gem in the heart of Istanbul. Perfect location, good food and excellent service. Rooms were well equipped and have free wi-fi. The staff and welcome was excellent. If you are in Istanbul then use this hotel. Yoou will not be disappointed.
The hotel was clean and well located, very close to all the touristic sites.
Great location .. Friendly staff.. That was the first time I visited to Istanbul. And It was amazing. Hotel is located just a short walk from historical places. And also foods were too delicious..
This is a quaint, small boutique hotel in the historic Sultanamit area of Istanbul right opposite the blue mosque. Location is perfect for those interested in the historic attractions of the city. Although a fairly basic establishment, service is friendly and efficient with clean rooms. There is a Turkish Bath and I can recommend it for facilities. Restaurant has wonderful view. I have stayed here twice and have enjoyed a different experience.
Competent English speaking staff on reception and in the restaurant. Breakfast was extensive and regularly topped up throughout the 2 hour period with freshly made food. Ensuring that whatever time you went to breakfast the food was plentiful and fresh. Also pleasing that the roof top terrace restaurant/bar is open all day. Many hotels in the vicinity close theirs up after breakfast which is a great shame when one of their main attractions is that they have a roof top terrace to see the spectacular & unique views of Istanbul. Although a quiet location, it is central, well lit with a selection of restaurants literally 1 minutes walk. I requested a Twin Room when booking with Booking.Com specifically stating it was my mother and I sharing a room. On arrival we were given a Double. The hotel showed me the reservation by Booking.Com and this information had not been conveyed to them. The hotel was full and was unable to do anything that night. In the morning the hotel arranged for a room that met our original booking requirements. Whilst disappointing and upsetting to arrive to this situation after a long days travelling we were pleased with the way in which the hotel dealt with the matter.