The room was clean, and the oceanfront view from our 5th floor location in the Ocean Tower was impressive. The Dolphin Quest experience, while expensive, was very much worth our time, especially for the time spent with dolphins--the guided snorkeling was not as good in their ocean-connected lagoon as it was out in some of the Hawaiian bays. Check-In: the check-in experience was awful. While I waited patiently in line using the line suggested by the velvet ropes constructed by the hotel, at least four other parties skipped over this line and cut directly in front of my wife and me, with no recognition from staff. I tried to speak up politely about this when I finally checked in, and I received a boilerplate response about sharing this information with the manager. Food: The food was extremely expensive and poor. A fairly basic hot breakfast for two came out to well over $70. In addition, a pizza dinner at "Dona and Tony's" was essentially a frozen pizza and cost well over $40. Housekeeping: In terms of housekeeping, one of our housekeepers (most likely unintentionally, but still) managed to throw out an expensive razor that we were storing on the bathroom tub, and on that same day the housekeeper also forgot to use a flat sheet when re-making the bed. Parking: Finally, I feel that the parking expense is outrageous. $25/day for self-parking (when valet is $30/day...plus tip), especially when your room is 0.8 miles away from your car.
Charge to park more than 1/2 mile from the room. Must turn in pool towel cards at checkout or be charged $10 each. Long wait to check out.
the location!!! very expensive breakfast + parking!!! no free internet if you do not bring your own pc!
beautiful facility, great staff, nice location
Booked a double room, only got a king.
Right away we received a text message asking if there was anything we needed. We asked for a late checkout and got it! Noticed The Waterfall wasn't flowing into the main pool? Whats up with that?
Friendly staff, comfortable rooms, great location on A-Bay. Easy parking. Book a room with ocean view or ocean front, and get the deal with breakfast included. Really nice staff at the breakfast. Appreciated the refrigerator in room! Fitness center was adequate. Rooms and public areas/hallways really need new carpet, but it looked like this renovation was under way. The beds were good, pillow selection horrible. The stairwells really need to be cleaned and spruced up.
low key not enough pool chairs
A very friendly and comfortable place. Staff is excellent and the Bistro was better than expected, making good food and drinks. Bistro and Bar close early: 6:00 PM before Memorial Day, 7:00 PM after MD. The "Serenity Pool" really wasn't... Mostly kids with pool toys and water guns running around and screaming, having fun! So as long as you are not expecting the "Serenity Pool" to be completely Serene, its OK. Turns out the Adult area on the main pool is more Serene and closer to the bar, which is a plus...