Very good facilities, aesthetic and good quality furnishings, good staffs, excellent value for money. Nothing
Rooms, bathrooms and overall hotel is clean and quiet good value for money. Breakfast and food quality needs improvement.
facilities were poorly maintained. The wall papers are torn off. The toilet and shower are brownesh in color (no proper cleaning). The TV is very old. The plugs of the equipment are two pins and the sockets are three pins (British).......
No internet connection in the room
clean and good location
Location - next door to the Mega Mall, and great price. For the money I paid, it was all good! If had to name one thing, the breakfast could have been a bit better
the staff of the reception no
the suite clean and comfortable,near the mega mall
One of the worst experience of my life Cleaniness. Its so dirty that I cannot express in words
Location to Sharjah Mega Mall - 25 Yards to Starbucks. What else does one need? Should have TV in bedroom. And stock the minibar.
The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
Good, comfortable; efficient, friendly staff.
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
Staff service and proximity to lagoon Noisy room
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
Location and parking only Bad services , bad bofy , very old items and very expensive
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
bed is not big and kichen is no use because of stove is damage!
This hotel was better than expected, clean, very comfortable, spacious with quite high standards. Bed linens were ultra soft. Swimming pool area was neat and plenty of parking spots available. On second day bottle of water was not replaced, together with bathroom stuff.
for an appt Hotel it was excellent , for a one bed room appt hotel u have agreat value for your money .
Service was great, rooms were beautiful, pool was very family friendly Great location, walking to Deira City Centre and very low cab fares to other major attractions
Rooms are great, not huge but very nice. Great pool and gym and great staff.
excellent staff the transport to the airport or from airport
the fact the hotel close to city center i did not like anything about the hotel, the front desk was unfriendly and unprofetional, the room was not clean, internet service was not working, and i can go on and on,
The cleanliness of the room. No,Nothing.
Spacious living room with beautiful interior ,nice &clean. Just the smell of cigarate smoke despite we requested for a non smoking room. Lobby is bit dull looking.
The location was good, 6-8 min to airport, good size room breakfast poor
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
pool and beach rooms are very outdated
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
Location is good Threr is no Nonsmoking rooms avlables
the car parking servis ... 2- the breakfast buffet the reservation agent of the hotel
1) location is good 2) food is good 3) friendly staff parking is awful
The room was spacious, and the breakfast was excellent.
Room was very clean The breakfast was dreadful, the served the food from the previous day or so.
The room rates and the breakfast buffet. The Air Conditioning system needs to be updated along with the TV s in the rooms.
Albustan is a nice place but there is one thing , the laudndy is very bad and they damaged alot of our cloths. The laundry is very bad as mentioned above
It was ao quit and good place for the family to stay
I enjoy staying at your hotel that nigh for the first time and I will do it again everything was OK
The services good and location of hotel excellent and it is a good place for family as well as for business also the fees ok and reasonable . Nothing every things was good
great for families with young children.
having it attached with a shopping center & playing corner for the kids with reasonable cost/night a serious in cleaning the rooms & fernitures
it is very poor place and i do not recommend i did not like any thing
i really like the quite location in Al bustan residence as well as friendly manner of the staff
very good for privacy and for shopping also the rooms is in a good conditions
Good hotel, clean rooms.
Nothing special. This is a 4 star hotel but the difference with a 5 star hotel was huge. I would rate it as a 3 star hotel. The room is basic (tv, minibar and aircon) and the bathroom has only grey colours and harsh lighting. We requested a non-smoking room on a high floor and got a smoking room on the 2nd floor. I haven't found the restaurant. Both bars looked like disco'S. Pool is very small, deep and not well maintained. Reserved hotel car wasn't available when we were ready to go to the airport. The hotel was almost impossible to find because of a recent name change (previously The Hawthorn Hotel). Not much to do in the neighbourhood. Rate was aed 230 excluding taxes. Better stay in a 5 star hotel (for a little bit) more.
Breakfast was very good, excelent service, service cleaning room was bad.
Location, price of accomodation, Check in/out process is laborious.
Easy access to lots of shop and shopping mall nearby. No.
close to city center, sockets and lack of adabtors, somewhat ignorance of the hotel staff.
good hotel.little pool on the roof .many restorants near. internet is not free
I have stayed in Manhattan several times and the service and hospitality i always get is world class. It is spotlesly clean and the staff is just fantastic. Easy to get around, a few mins from Deira City centre,
The location of the hotel was ideal for my needs. Underground parking was a bonus and saved me driving. First floor suites are subject to noise from the nightclubs.I asked for a non-smoking room, yet I could smell smoke...enough to bother my sleeping. Hotel staff should point out these types of things to unaware guests of the hotel.
Good value and location close to airport and metro. Close to Down Town and lots of good restaurants nearby. I was located close to the staff lift, it was very noisy and I was woken at 6am every morning. The hotel forgot the wake-up call on the morning of my departure, I nearly missed the flight.
It was ok resonable with copare to the price
The hotel is easily reachable and value for money. The staff was helpful in all matters
sightseeng and shopping noisy airconditioner unit (not central)
Very attentive and friendly personnel, excellent location for travelling to Dubai or another emirates by bus (about 10 minutes from Intercity bus station or Central Market). More than enough places for Money Exchange, grocery stores and souvenirs buying.
Clean. No breakfast included. The area where the hotel is located is not that nice and pleasant.
Everything from public transport to accessiblity of shops and malls. You also get to really see the city in the way that it is situated. Its affordable and the staff are very helpful including the manager who is very understanding. I loved my stay and would recommend to anyone. None!
I liked the staff personality and the Location is not bad. If you send an e-mail on friday to them, then it is lost.
Staff were always helpful The breakfast was very poor and consisted of eggs, eggs or more eggs.
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
Construction works at night behind the hotel
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
The rates are higher than the other similer hotel apartments in dubai.
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
near shopping and airport, very friendly and comfortable
I need see view room hotel restorant
About Location, It Was Close To Some Malls, City Center,... Wireless Internet No Available, Air Condition Not For Each Room But Some Rooms Together.
AC is centralized and require to call operator to turn it on. The water pressure for the shower is extremely low. Bottled mineral water is not complimentary.
Close to downtown and easy to reach from airport and transportation is available all time, but still the area I'd full of better hotels The room is so small, toilet is not good, toilet seat is broken, they offer a free two tea packets nd two coffee packets and only two sugar packets so you can make your self only one cup of a drink, it is so frustrating.
nothing staff , not great , charge for water
next time I will go to this hotel again
quick check in no parking facilities, and the night club is noisy
.Nothing worth mentioning The Hotel Manager is as helpful as an ashtray on a bycicle
staff they were very nice the bathroom was very dirty.and it was too much noice outside becouse this hotel near to disco
only the location but there's nothing special in this hotel and the hotel less than 3 stars this hotel can be for the young tean ages who looking for some enjoyment only
good entertainment hotel, i didn,t like the smell
Very nice hotel, and as it says a lot of Russian people there, if you want a night life then this is the place. surprisingly nothing to complain about, thank you Moscow hotel
The Suite room service were tops. The food selection for room service was somewhat limited but what was available was outstanding with large portions. The only thing I didn't like was the night club. Highly overpriced.
The room space And the bar and pub and the services into them There is no special treatment for the people who is staying in the hotel and the lobby closed on 10pm!!
I enjoyed from luxury ,clean and rooms along with my family.also breakfast was so perfect and staff were so kind and polite. No,not at all.
interior design of the room no entertainment
the concierge, George, was excellent When i booked, the web site stated breakfast was included. But when i received my booking confirmation, breakfast was not included. I mentioned this to the hotel staff at the registration desk and received the standard answer: "there is nothing i can do about it".
The accessibility to nearby areas and location. Nothing!
Location and quit the room pictures in booking.com not matching the real at all, in Executive suite picture showing two rooms and hall but, actualy one room and other bed located at the hall.
friendly staff, good location, good serices long chwck-in and check-out procedures
relative quitness the pool was very small
Yes I like the this hotel , easy acesss , good staff , clean rooms no
Very clean and friendly hotel. Well worth four stars. Very reasonable mini bar and very handy for the city. Very small roof space for sun bathing but if you are not a sun worshiper, and just want a quick blast of rays, you'll be fine!
i like all hotel staff no
Very nice staff and breakfast was great Old hotel and not that clean. I would rather pay a little bit more and go to a newer hotel. My room also smelled like it had not been opened for years.
helpful, friendly and courteous staff. spacious apartment room. good location to wander about and near to transportation, n.a
Everything is xxxexcellent Nothing
Large Rooms and Goodm Customer Service. Excellent Indian Restaurant. Some elements of room service poor, such as missing towels and then a toilet flush not working as it should.
the location no
the indian resturant you have to pay for brake fast if you need it to served at your room even if your reservation include brake fast
Comfort, value for money, typical Taj hotel hospitality, spacious rooms, great bathrooms. The location is a little dreary.
everything was good car parking is not organised i gave the guy the car key and he left the car and the key inside out side for like 15 minutes no body close to it , its not safe they need more staffs for car control and they always say wait either for car or lauggage
Outstanding customer service and interaction from Staff namely Arefa and Evgenia thank you.. N/A
location, free parking & good value for money My room was in the forth floor but still at night alot of noise coming from the night club. They didn't clean my room until I told them to do so. The hotel is old so you will not find alot of stuff in good conditions.
The staff was friendly and helpful and polite.Location is good.
The cleanliness of the room was good. I was told by the hotel reception when inquired, the charges for using internet facilities in the room was uae Dhirams 100/- for a day. I thought this was exorbitant from the hotel's standard.,
Good hotel and great location (near to Deira City Center Mall). Hotel also has a nice Irish Pub.
The location at 10 minutes from the airport is good, in general the value for money looks good. The hotel staff is friendly and gives proper support. We asked for non smoking rooms, the room had non smoking sign outside but a kind of smoke smell was inside
The staff was friendly and the location is good. I like that they offered shuttles to the mall and the beach. I didn't like that the room was dirty and even my pillow was stained. The curtains were very dusty, etc. But for the money paid, I guess I got what I was expecting. Know that this hotel is low budget and you definetely get what you pay for. I would recommended if you want to save money and stay low cost.
Nothing! - Staff - Internet is very expensive
Located in a quiet street, the swimming pool and other facilities downstairs were good. The supposed Deluxe room was too small as was the bathroom. Lack of normal and extra features you would expect in the room were not there.
I liked the room and the cleanliness. Certainly the response from the front desk staffs were not satisfactory.
Location béat City center and creek and i was an early Check in Car parking ont suitable for 4WD cars
the good ambience. nothing special poor service,insistence of deposit despite cfmation via internet.
Excellent staff who were always willing to help.
The hotel's location is perfect for easy access to Dubai Airport. Staff were helpful, and the regular free shuttle buses to the terminals and nearby Festival City were very useful.
It is good but charge more than i expected
free wireless internet connection the breakfast was not included for free
Facilities provided. Not really.
Premier Dubai is very close to the International Airport and the free shuttle made it very convenience and easy to use. The room was clean, comfortable and very western in set-up. I especially liked that there were international sockets in the wall, so it was very convenient to power up the devices that I had with plugs from two different countries. The 24 hour light meal and snack bar gave me the option of a quick meal late after night after returning from being out in Dubai all day. The staff was incredibly friendly and very helpful! The tour agent was able to pull together a personal walking/taxi tour for me to do on my own, and seeing the highlights made my extended layover in Dubai a wonderful experience.
Clean and near airport No late bar facility. Incorrect emailed instructions for shuttle bus- was waiting nearly 30 minutes at departures, as advised, and no one came. Eventually a kind driver from Holiday Innn Express gave me a lift.
Modern, efficient, comfortable room. Location near the airport is a plus and minus: plus, because it's close and convenient to airport, minus, because there's nothing else nearby and taxis had to be called to the hotel since they didn't queue there. Hotel's courtesy coach to airport which is described as running every half hour did not pick up passengers at Terminal One despite waiting 90 minutes at mid-day. Ended up taking a cab for the short trip to the hotel. Also, free Internet, which was slow when it was working, failed in the evening and wasn't repaired prior to my morning departure the next day.
Too busy! Too busy!
I have stayed in many five star hotels but would highly recommend the Premier Inn in Dubai, Super clean, lovely, friendly staff and ultra convenient for shopping at nearby Malls . Easy to get taxis. great pool to catch those extra rays of sunshine and the beds are great too! What more does one want when you have a stopever in Dubai.
Proximity to the airport N/A
The hotel is superb if you are connecting between flights but in my case it was just for a night due to an early morning flight having stayed for 6 nights in the Premier Inn at Dubai Investment Park. No complaints.
good value for money n.a.
Everything was great and all staff took pride in their work. NO!
everything was okay, thanks to all staff nat at all
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
I actully like the swimming pool I didn't like Gym
Quitence of the hotel Housekeeping was only towice a week.
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
location and cleanest mini bar is very expensive