We thought that everyone including the patrons were very friendly. The location was great for getting to every place in the Santa Fe area. My husband thought that the bed was too high but otherwise, the room was great.
Fun small labyrinth just next to the city center. Nobody at reception 5pm... just a phone number and a annoyed man on the phone... got a feeling that sorry for disturbing
Excellent stay at Hilton Santa Fe Historic Plaza. Great service, clean and amazing decor. Loved the pillows!
Location is great. Only reason I stayed there was because of the parking area. Had I not had a large vehicle, I wouldve gone else where. In fact I was going to stay across the street at El Dorado but couldnt fit my car. Insidef elt and looked like a casino in Las Vegas.
From the smiling face at the desk, and the attentive staff, this was a memorable stay the entire time. As a place to stay that was convenient to the historic plaza and all of its attractions, this was an excellent choice of places to stay
Great experience from the front desk to the room. Perry was exceptional as our concierge and treated our Mother on her 80th with a split of champagne and strawberries that made her special day. First floor rooms have no cell phone service due to the solid construction of the hotel.
The proximity to shopping and great restaurants was perfect. The ambiance, customer service and room all exceeded our expectations. When we had trouble with the ac, someone was up to fix it within the hour and everyone was so helpful, from the parking attendant to the front desk and concierge. The daily offering of cider and cookies in the lobby was such a nice touch, too!
Very tourist oriented. No an elegant place, but comfortable.
Great location Room not as described or pictured at all, Huge disappointment. Also first room they checked us into had someone's drinks on the desk along with other items. Also when checking in, the manager said "Oh, you booked third party". Why should that matter? Made me fell like a low class guest. Then finally after being checked in to 2 other rooms, the third room was satisfactory. Also the pool and spa is not very good. Have had much much better at a Holiday Inn Express for hot tub, pool, and fitness equipment.
The comfortable beds, beautiful decor, very friendly staff and good location.
Year-in and year-out the LaFonda always sets the standard for my Santa Fe visits. Yes there are many great hotels in this wonderful town but for class, comfort, quality dining and loation you cannot beat this historic Inn.
My husband and I found La Fonda a very comfortable and beautiful place to stay. The central dining room, where we often had breakfast and dinner, is a beautiful setting, with courteous staff, and excellent cuisine.
The hotel is beautifully appointed with southwestern antiques and details. Staff was helpful and friendly. Central location and easy parking.
I liked everything about this hotel. The room was wonderful, the staff excellent and polite, the restaurant was wonderful, and the location was the best. It even included free parking in a covered garage. Every aspect of this hotel was excellent.
The bathroom was unique and the setting of the hotel was perfect. Great for spending time and walking around Santa Fe. My view was of a parking lot.
The building is wonderful, a pueblo style exterior with an art-filled interior. The staff was gracious and accommodating. We loved the folk art touches scattered throughout the public places and rooms. You could hear the Basilica bells pealing and walk to the place to mingle with the tourists. The La Fonda is a fine, venerable institution. Santa Fe has an extraordinary architectural homogeneity (in a good sense). The must have very strict zoning rules for the historical district. That being said, it all seemed a bit artificial, without the sights and sounds of real town. Not far out, there are miserable reservations with dirt-poor housing and a feeling of desolation. That is not La Fonda's fault, of course, but it is a bit shocking.
Excellent for large groups or tours.
Great location We booked a king room, but when we arrived we got a double room. Told us they could not guarantee roomwhen booked through a third party vendor. Disappointed and would book directly through hotel, to insure we get the room we want.
The hotel was beautiful and so was my room. The bed was so comfortable. Location was great and staff were very helpful
The staff was super friendly and helpful. The spa was very nice. Room service was good. The room service was a little expensive for what it was. The massages are also a bit over priced as well.
The front desk staff was amazing! I believe her name was kadeisha. She was friendly, informative and accommodating. The valet staff was rather rude. They insisted we had to valet and even when we said we would pay the valet fee but prefer to park ourselves. He was quite condescending. I have traveled quite a bit and havent been to a hotel that wouldn't allow a guest to self park if they agreed to pay the prevailing parking rate. The rooms were spacious but were quite dark. The pool wasn't well cared for- the dirty towels were overflowing, the pool and hot tub had debris at the bottom, and there wasn't much to be desired.
Great public spaces Windows in room were a little janky
Great hotel marred by two issues 1. "Heat is off in the summer" when outdoor temps are around 60 in the morning. Room was cold. 2. On check in, front desk tried to repudiate getaroom's reservation for a king size bed. They capitulated after I protested. Something to keep in mind: Getaroom, expedia, et al are agents of the hotel.
Location, atmosphere, Was not told garage cost extra. Asked for extra towels twice and never got, bathroom exhaust fan inoperable, asked for quiet location but got room close to one with barking dogs and children playing in the hall.
It's a very quiet hotel in the low season. Restful and I got a lot of work done. The historic area is within easy walk as are several very good restaurants. I think it's time for a furniture/drapery upgrade in the rooms, especially the mattresses. I expected better in a "luxury" hotel. If I had paid full high season price for this hotel, I would have been dissapointed.
Staff was excellent. Very accommodating. Lobby and bar are updated. The rooms are very dark. No overhead lighting, just floor lamps.
Loved it all! Comfy bed, great balcony view, but private, great meal in restaurant, very pretty surroundings
The architecture and artwork were very nice. The staff and the restaurant food were very good. The walk to The paza area of Santa Fe is about 12 minutes but there is also a free shuttle.
Ambience, native American theme Room rather small, expensive
The hotel had very courteous staff, who were always available to help and offered helpful suggestions and recommendations. Rooms were a bit small but sufficient. Bathroom was too small for two people, and a door would have been nice for privacy.
Great location. Friendly staff. Room was not fully cleaned. We were put right next to the kitchen, which got pretty loud around 5 am.
Used the spa and it was excellent. The staff was professional, friendly, and most accomodating. Upgraded to a mimi suite and the room was spacious and comfortable. No
Good location, perfect rooms, excellent dinner (and personnel working at that time). Staff working at breakfast time is rather bad tempered and really in no hurry at all (you have to ask for any attention). But the only shortcoming.
The feeling of friendliness and comfort.
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Walk to Plaza and all the shops and restaurants....
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
Walking distance to the plaza and sights of Santa Fe, New Mexico. The only complaint we had was the wi fi didn't work on my computer and they weren't knowledgeable to fix it, but they did have one in the lounge I could use.
The management was excellent- so helpful on finding places and things to do. Great breakfast included, as well as free lattes and treats. Truly made you feel like you were guests at their home. The bed was really excellent- super comfortable king.
Very comfortable, excellent location within the city, for walking around & not having to drive. Wonderful, welcoming staff, especially Tina & Al. Can't think of anything.
The best thing about Las Palomas is the location, just 4 blocks from the Plaza. However it's also located in a cute little real neighborhood outside the Plaza so it feels more homey. Check in was a bit abrupt but not unfriendly.
The location was fantastic! The shops and eateries was walking distance. The staff was wonderful and it was an warm welcome. My room was cool at night. When I went to turn on the heat, it was only blowing out freezing air.
Loaded with Santa Fe charm. Cozy and quaint. Loved the location! Parked the car and forgot about it while in Santa Fe. Walked everywhere. Will definitely stay here again! Some people complained about the smallness of the rooms...That's where the cozy comes in and didn't bother us a bit. We ended up staying an extra night.
the pool was lovely and the location of the hotel was great. The staff were friendly and helpful. The rooms were a little on the small side.
This may be the first time we've spent in a hotel that had really comfortable rooms (the bed and pillows were wonderful). The architecture was very interesting, and gave it an almost exotic feel (from east coasters at least). The location in Santa Fe let you do almost everything within walking distance, and it's a short drive to other great spots to visit like Los Alamos, Taos, and Albuquerque. The staff were always very helpful. Only negative I can think of is their fitness center's a bit of an afterthought, especially when both treadmills were broken at the same time. If you're going to charge everyone a mandatory fee for its use, you should at least keep the equipment working. And while the valet parking staff were awesome, having to pay for valet if you wish to park there is also a little annoying. (I would have anyway, but I can certainly see how someone would not want to.)
The people (hotel employees)! No complaints.
The staff was really helpful. Lots of nice amenities. Very walkable and nice grounds. I left a scarf behind in the room and housekeeping was not able to find it.
Loved the style and amenities. The restaurant, both indoors and outdoors, was very pleasant. Great service and food. Didn't like having to valet our car.
The exterior of the hotel and landscaping are easily the best in town. On-site valet parking is quick and convenient, as parking in old town santa fe is very limited. The location is ideal. It's a quick walk to anywhere in the old town area. The rooms are very average and dark. In my opinion, they are very overpriced, as is the restaurant. I expected better decorating in the rooms, considering the hallways and public areas of the hotel are very nice. One person in our party discovered their bed had been thrown-up in the night before and improperly cleaned. When they pulled down the comforter, they were greeted by the offensive odor and put a towel on the bed and found it was still wet. Their night was comped, but that's about as bad as it can get.
Valet service was good Food was overpriced and the breakfast was lousy Housekeeping service fee? Are you kidding
The location is superb, the ambience was perfect. Clean large rooms, and a lovely view. Mostly, the staff was great and friendly. However, a bad experience in the bar was really disappointing. I wanted to order a light meal (available there) and a glass of wine. I sat alone at my table for at least 15 minutes, while others who were couples were getting waited on and served. They had even come after me! After about 15 minutes, I realized that I wasn't going to be served. So I went up to the bar, where 3 of the bar staff were talking and laughing. Finally, "Luis" took my order of a glass of wine. I commented that I didn't realize thT I had to come up to the bar myself and get a drink. He never responded and gave a slight smirk. I am handicapped and have trouble walking due to 4 fractured vertebrae. I would have appreciated an apology and then have someone come back and check! I slowly drank my wine, and still no service, while others around me (couples) were served. I wanted another glass of wine and a light bite to eat. But obviously that wasn't going to happen unless I chased someone down. So I just left. Regarding Luminare, the restaurant, service was ok. Nothing stellar. At dinner, I wasn't informed of any specials, yet I heard other tables getting the full treatment. I feel that because I am a woman alone, I was sort of treated as a second class citizen. Lorenzo the bellhop was GREAT. So were the front desk staff.
Good location, incredibly comfy beds, if a little small. Very expensive for what you got and very noisy air conditioning!
Excellent location near the Plaza and other Santa Fe sites. Definite feel of Santa Fe within the hotel and the room. Great patio for drinks and dinner. Concierge made dinner reservations and was prompt with confimations.
This was my first time and it was more than what I expect. Service was excellent. Candy and snacks were too expensive.
location of resort, general atmosphere and very good service from conceirge and engineering the closet in the bathroom arrangement was not convenient for getting to clothes.
Garrett's Desert Inn is not a hotel in which you spend most of your time lounging in the rooms, contemplating your trip. The rooms are small, with small bathrooms, few windows, and crt TVs. But, the key feature of the Desert Inn is that it's a one-minute walk from the main downtown area of Santa Fe! The rest of the hotels near this area run $300+, which is ridiculous, since you should be sleeping in your hotel, then immediately leaving and walking around beautiful downtown Santa Fe. And that's exactly what Garrett's provides: Their beds are clean, soft, and comfortable. Get a good night's sleep, then spend the day exploring!
Wonderful location, right by downtown. Easy walk to downtown and tourism sites. Lots of parking (although they charge extra to park). Friendly staff. Room was a bit old-fashioned but clean. When you add in the $8/day parking charge and the fact that they don't serve breakfast, it's not quite the deal it may seem at first. Also, the room was quite light at night--there were only blinds, which didn't keep out the lights from the parking area.
Location about 3 blocks off the plaza. Nice room, large with fridge and micro. Good beds. Only negative was the desk clerk mis-coded the room keys and had to go back and get them re-done.
location, green chile cheeseburger poor wifi, dirty linens, horrible beds, TV from 1992, beat up rooms, stained floors and walls, paper thin walls. not worth the money at all.
The water from the shower head was too strong. Other than that it was great.
I paid for a suite, and was told that I got one, but it was a regular size room with no desk and a sofa from which you couldn't watch tv. There was no closet or any place to hang clothes.
Staff friendly &helpful. Position close to centre of Santa Fe but overlooking mountains and the outdoor pool an added bonus. It would not have been as good without the shuttle bus. Not sure if I was expected to tip shuttle bus drivers on every trip.
Room and Lobby are clean and nicely furnished. Good coffee, soap, and towel. We did not dine in, but the restaurant in the hotel looked nice. It was a nice hotel. Parking Lot looks bit run down. Furnishing is nice, but some are too worn out. TV is old tube, maybe around 22" size, but matches to furniture.
Never ate in the restaurant so can't evaluate. Rooms clean and daily housekeeping good. Good value for the reduced rate I paid, but wouldn't want o pay the high season rates. Hallways were a bit unkempt. Could have been vacuumed more.
Outdoor pool. Free shuttle service. Wi fi down for a week or more
Location It is not a hotel, it is a motel! It should have been represented as a 2 star. There was sand coming out of the water fixtures, lavatory and bathtub.
This guest did not leave comments about this hotel.
The room was very small...something to consider if you are traveling with 3 or more.
My advice is to stay at Hampton instead. Add on parking fees are inherently dishonest. It not only cheats the customer but also the state and city since sales taxes are not collected and, presumably not paid on the fee. They charged me $10.00 per night. Stupid marketing and dishonest too.
Location Breakfast was adequate, although extra charge for a burrito. Plenty of hot water Rude front desk staff. Amenities were not up to a 3 star. Parking fee. Outside rooms. (Safety issue) Old style tv with poor picture quality. Porn station part of regular viewing channels...not appropriate. Vending machines broken. Ice Machine dirty.
Shuttle service was great and breakfast was fine The pool is tiny...just so they can check off the box that they have one and was quite dirty. The rooms are very basic and dingy.
Great location, very friendly and helpful staff, quiet and good energy. Free shuttle to downtown. Restaurant (with a decent menu including vegetarian and vegan options!) and bar inside the Inn with live music during the week. Free wifi. Rooms are pretty small if you are sharing with someone, wifi is not the best. Parking isn't free. Breakfast is included but they could definitely improve it!
Location is fantastic. Included breakfast options are good. Staff are friendly and helpful. Room was clean. The room is a little too small for two queen beds, leaving just barely enough room to move around. With two people, it was cramped, but fortunately we did not spend much time actually in the room.
This guest did not leave comments about this hotel.
Location Parking fees
The location was good, front desk staff was amazing. Beautiful bar with outdoor firepit/lounge area. The carpet in the room felt moist. Room was stuffy and incredibly tight (my husband and I were constantly climbing over each other).
Very friendly staff, and the free shuttle to the square My shower was bad, water were either scalding hot or cold.
Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.
Everything, especially the breakfAST.
breakfast was very good. decorations throughout hotel were very sante fe. pool and hot tub were very welcoming and clean. Comfort of Bed and pllows were not good!
Breakfasts were good. Price was reasonable. Rooms were very small. Beds were also small. This hotel is a long way from the things you'll want to do in Santa FE
Easy access to highway. Great room and great breakfast. Safe and secure. Was not given a receipt when checking out. Was told I would get it from online website room was booked on. Called the booking company and they said hotel should have provided receipt. Called hotel and attendant was rude but finally did provide receipt via email.
Good value for the area and great breakfest included.
Reasonable rates No issues
Had a good stay. The staff where very welcoming and got us checked in right away. They are very helpful and can answer your questions; what's going on this weekend, where is a good place to go for breakfast; what's the easiest way into downtown. This place seems to almost sell-out during big weekends but depending on what is going on, you maybe able to get a room, if it is last minuet. I liked that the parking was available and close; some of the overflow parking is in the retail center next door. It is sort of isolated but quiet and far from the hustle of downtown. Good place to stay and affordable. Good for families and groups. Will always come back on my next chance to visit. The add on kayak says they run a shuttle service to the downtown area but we found no such service during our stay. Floors look a little rundown but maid service is available all week. Dining area a little small for large crowds when it gets packed. The breakfast runs out fast during high occupancy weekends.
staffs were greatly kind.
Clean, modern room & excellent breakfast No
Tiny room, a non smoking room with an ashtray and matches that stuck of cigarettes Tiny room, a non smoking room with an ashtray and matches that stuck of cigarettes
The hotel, was clean, quiet, and relaxing. The staff maintained the hotel very well, and were sincere. In addition to the warm staff, I felt safe, and enjoyed the amenities. My girlfriend and I used the aquatic facilities daily which were clean and relaxing. We were there during several family vacations which also provided us a better sense of safety and joy. The room was cleaned daily, with fresh towels and the bed was made daily. I would highly recommend anybody stay including families (very child friendly). The dining facility was small, and not open during the day. Our bed was not attached to the wall (sit on foot of bed and would lift bed up).
Nice room Poor housekeeping
They did not have a room with two double beds available and that was what we reserved. Put us in a very tight spot with three children. All they offered was a free roll away bed. Not a very comfortable experience.
we were upgraded to a suite and were comped breakfast and a drunk
Ours was a luxurious stay at a reasonable price. The rooms at the Hacienda are very nicely appointed and spacious. Staying nearer the Plaza would be better but the decent location combined with free parking and shuttle is still very good. The private entry and helpful staff help make this a safe and enjoyable place that we would come back to.
Shopped and visited art galleries. Our room was small and not having a tub was a surprise.
Food! Getting the new york times, Location, "vibe." Included parking, gym, breakfast unlike many other sf hotels. Personal butler
the possibility of having a shuttle to the plaza anytime was great !
the food ,' the ambiance', the silence, the people.
Unique. Perfect representation of Santa Fe. Staff was super helpful. 5 stars.
Loved the dining and grounds. It was also nice having Starbucks in the lobby in the morning Rooms were a little dated, but the cozy bed made up for the old carpet.
The pool and spa facilities
Cheese omlets made fres and fridge in room No elevator
price was good hook for towel kept falling off wall - we left it on counter, and the next day it fell off wall again. only 3 towels for 2 Queen beds - really??? VERY hard beds
Breakfast fresh omelette Layout, breakfast in lobby
The room was clean. That's about all I can say that I liked. The breakfast was lacking. The coffee tasted horrible. The bed was so hard I could not sleep. I knew the pool was closed, but read the hot tub was open so I was looking forward to at least getting to relax a bit in the hot tub...no luck there; the hot tub was closed up too. The hotel has no night staff on duty. When we got there, we had to wake someone up to get in the front door and get checked in. We would have been better off to not book ahead and just grab a room at Motel 6 when we got there. We will definitely find another place to stay when we go back to Santa Fe.
The room was nicer than the exterior. had fun in the pool. Felt like a motel since access to everything was from outside. rowdy neighbors. flat bed.
The pool and location
Fairly clean Free breakfast included - cold sweet snacks, waffle maker, juice, coffee Tiny room with low ceilings Right by the road with all the traffic noise The walls and ceilings are paper-thin and the guests upstairs (teenagers) were roudy all night and didn't stop until 2am even though they were given 2 warnings by the management. I had to get up early the next day and couldn't sleep. For the $$ it was terrible and pictures looked so nice compared to reality!
Friendly service. Very clean. Fridge in room. Pool was nice. Good location. Comfy beds. No complaints.
Make sure you book a larger room. The small rooms are really small and our first week there was unbearable. In the second week we were upgraded to a great room with lots of space, two sinks, vanity, good TV, for a very good experience. Staff is very helpful and friendly, pool and hot tub are good, too. Just don't book yourself into one of the small rooms, unless you can handle that for a night or two. Small room at first, but after 5 days were were upgraded.
The room was clean, although it looked old. The staff was not friendly and were not much help when questions were asked. It seemed like helping was an inconvenience. When we got to the hotel, we had to wait 10 minutes for someone to come and help check us in and there was no one there when we wanted to check out - they need more staff to assist their guests.
The hotel is right in the middle of town, so it was easy to get everywhere. The room was clean, the staff was wonderful, the pool was awesome, and the breakfast was good, pretty much what you'd expect from a hotel. They do extended stays here, which is great! It was a better value than the Motel 6 up the road, which is about the same price and very run down.