Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
Great bed Could hear doors closing and thin walla
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
Location Beds were terrible and room was small
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
Cool vibe. Great room and decor. Easy check in.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
Best hotel staff I have interacted with in a while. Very very helpful and easy to work with . Justin was awesome! Also enjoyed: the Apartment style hominess was comforting and the boutique style added some flare. Nice that pool was heated, cable TV, good location for downtown. I would visit again. Not-so-Hot: the shower got too hot, or too cold.... Room was very small and not laid out in a way to take advantage of best space possible. Pool was so small and NO JACUZZI. And no views.... No docking station for iPhone 5 or USB outlets
Great help with the dog! We had a great time!
Staff was very friendly Overpriced for what I received.
The location to Gas Lamp District was perfect! The cost of overnight parking.....
Had booked a skyline room and upon arrival front desk told us they had overbooked and put us in a huge skyline suite. Courteous staff, awesome room with a great view and walking distance to all the nightlife in gas lamp. Will be coming back soon
The atmosphere was upscale and classy, felt great staying at a great hotel. Room service was a little steep (typical...) but the food was delicious - the staff recommended some foods that were spot on. Room decor was great, modern and classy. Hardwood floors made it feel a little upscale. The bathroom is just a total mess. Shower head position is too low for anyone 5'5" or taller - requiring you to use the head manually (why???). Bathroom door is a sliding door but doesn't exactly provide too much privacy since you can see through the cracks - perfect angle if you want to watch your friend on the toilet... Iron was awful - took way too long and was just cheap overall or needed replacing. Cleanliness was awkward - arrived at the hotel (6pm) and was told our room needs to be cleaned. We arrived in the room, saw the hardwood floors were soaking wet (slipping lawsuit anyone?) and found residual items from the previous guests. Would be nice to upgrade those 2003 radios to the new iphone 5 or usb players...
Everything offered and available to guests. The rooms are small, but beautiful Size of room for price paid
Location and staff bed uncomfortable, shower rain head, video/TV system slow/
Many user experience design issues. Rain shower is hard to wash hair in, no ability to angle it at all. No tub and nothing to prop up for to shave legs. No door on shower. Door on bathroom was not a real door and didn't close all the way. Awkward! Certainly not romantic!! Not enough hooks to hang towels. Not enough towels, only gave us 3 for two people. Hairdryer was super cheap, would expect at least a normal one if not a nice one. Nowhere to plug in anything at the desk. Front desk staff seemed very forced/rushed.
Comfortable rooms and beds. Super friendly staff.
Comfy beds Clean rooms Pool area is nice Fairly modern Unexpected construction noise from the hotel that started before 7am. Very strange bathroom door Inconsistent level of service and friendliness raging from super friendly and nice to border-line rude Expensive parking
The decor was very modern Staff was rude, the room was very small. Pool was closed for a wedding on Saturday, they told us we could walk six blocks to their sister hotel to swim, not interested. Wedding party was loud, disruptive. When we spoke to the manager to express our concern his response was "NO, the noise is not coming from the wedding party on the 4th floor." We called Kempton Hotels to express our concern, they said a manager would call us back. We did not ever receive a call back. We will not be staying at a Kempton Hotel in the future
Although the hotel is in process of renovation this did not affect me, except perhaps that the room rate was lower. The room decor in the older room that I was in was dated but not horribly so and it was a clean, comfortable suite. Felt spacious. I had a very hard time getting connected to wifi in my room on the 15th floor. Staff tried their best to help and arranged a tech call for me but after the call I lost the connection again and could not get it back.
Staff was excellent accommodations were up to par! Nice new and clean!! Nione
This guest did not leave comments about this hotel.
Perfect location, walking distance to gas lamp district and mall across the street. Quiet and comfortable. Good price. Free wifi. No fridge. Expensive valet. No breakfast.
room very comfotable.excellent location.Contrary to your information,there is a restaurant in the hotel.
Location, size of the room, staff No smoking rooms and we got stuck in the lift which was terrifying!!
My girlfriend and I enjoyed this hotel. The staff was very friendly and accommodated our stay. The valet personnel was also great. Definitely recommend staying here. There really isn't much to complain about for this hotel. The only thing was that the hallway smelled like residual cigarette smoke, but the rooms themselves did not smell like smoke, which was great.
It was centrally located The room was old, smelled weird, horrible wi-fi that kept kicking us off, mini fridge upon request?! Overall felt the price did not match the quality of room we received. Would NEVER stay here again or recommend to anyone!
Great, Great, Great. The Bristol was one of the best hotels I have ever stayed in US
Close to venue, great people in all areas of the hotel. Loved the bath soap.
Friendly, good price. Noisy, sketchy area, long walk from 5th ave bars, outdated.
-price was good , location , LCD Tv ,all the staff were friendly , clean room there is no ice machine in my room level
Close location to the shopping center, restaurants and convention center.
Location was excellent.
The personel was not that efficient, but definetely friendly
The staff was very friendly and helpful since we didn't know our way around San Diego. The room was very comfortable and beautiful. We would stay there again. There were add on charges.
As mentioned, the location is excellent for walking around Little Italy and the Gaslamp district. The staff are friendly and helpful. I like the showers as they are quite spacious and can function as a mini-tub. Overall it was a clean and comfortable environment. The room was aligned with the light rail. Every time a train left the adjacent station, the conductor tested the horn. It was too much noise for the hotel not to give us a heads up. Two stars for this "oversight".
The customer services was great. The hotel was beautiful and well maintained. My room was a little be dusty, which affected my allergies. However, the dust was manageable.
Very classy, beautifully appointed hotel. Staff helpful, polite and wanted our stay to be as comfortable as possible. Our room was lovely and the turn down service was appreciated - especially the music playing and the low lighting when we returned in the evening. I agree the C street side of building a bit noisy, but would not deter me from staying there again when we are in San Diego. The valet was very prompt to deliver our car and 2 young men helped us with our luggage. We had room service breakfast.. Very, very good...Thank you for a lovely stay...
The hotel is beautiful! The staff was helpful and prompt. There was someone there right away to take our luggage to our room, and our room was ready upon an early arrival. I'd stay there again! After checking out, the valet didn't help us get our luggage in our vehicle. $30.00 a night I felt it should have been better service.
comfortable beds and spacious rooms. Kind and friendly staff, prompt response with broken thermostat. Kind and courteous repair workers. There was a few (2) pieces of trash on my bed when I got there (a piece of tissue and a cap to a water bottle). The thermostat dial was broken and I immediately had to call for a repair. My room was directly over train tracks that ran ALL NIGHT LONG!
I really liked coming back to the room st night and finding the lights dimmed, the bed turned down and nice relaxing misic playing. This was a very nice touch The hotel had a musty smell that was unappealing. The concierge and some of the people at the front desk were not very friendly/helpful when I asked about place to get a good fish taco and hoe to get to old down. Made me feel like I was shaking silly questions and bother.
The decor was a little dates but very opulent...really beautiful chandeliers in the lobby accented with elaborate holdings! Our room was not well cleaned from previous stays. We encountered the following: 1. Old pack of cigarettes in the closet 2. Large stain on one of the robes 3. Opened and half consumed water in the mini fridge (as a part of the $15 resort fee you receive 4 free water bottles in the mini fridge) 4. Dirty ice bucket containing a good amount of water/alcohol remains 5. Stepped on a very sharp furniture tack that must have come loose and was on the floor by my bed
The room was clean and very comfortable Sirens!
Friendly staff, good location, etc. Balcony is not too big. Take one step out and that's all you got....other than that, cool hotel to stay. Not hip, but cool.
Check-in was efficient & friendly. Great wifi. Excellent pool. This time our room faced C Street - very noisy. Previous stay we faced 3rd Street - much quieter.
Location was perfect, service was exceptional. David, who was on the front desk when we arrived, was outstanding. He gave us great recommendations for restaurants and other activities in the hotel and the surrounding area. Housekeeping was outstanding, with turndown, chocolates, And room set up with lighting and mood music upon return at the end of our days out. Concierge was very helpful with information and ticketing for tours. Great pool area on third story patio deck. One of the best hotel experiences we have had! We recommend it highly. Street Car noise on the side of the building where our room was located.
Very friendly staff, the location was perfect. Valet parking was great. The room was smaller than expected, but was well equipped.
Amazing staff. Overall very nice hotel. Dust. This is the the only minus.
Nice lobby with friendly staff greeting us upon arrival. Lots of charm with short excerpts posted throughout highlighting the history of the building. Room was comfortable with all needed amenities for a place to stay. The purpose of our stay was the city. This room gave us a comfy pillow top mattress to rest and recharge each night with complimentary water keeping us hydrated. Workout facility was nice and hardly crowded during our stay. No complaints and would gladly stay here again. Rooms were small. There was no view including limited sunlight through the window plus the "green" lighting made it so you had to turn every light in the room on when getting ready. Bathroom was small and no vent :-/. Closet didn't open all the way due to being obstructed by the bedside table (again, room was small). I'm being as honest as possible with these negative, but the purpose of the room was met and the pros far exceeded the cons during our stay.
The room was small, but comfortable. It had everything you could want, including a mini frig. The location was great. Within walking, or public transportation, to everything downtown San Diego has to offer. The valet parking was expensive.
It's location is perfect. Walking distance to pretty much everything you would want to do downtown; gaslamp, marina, horton plaza, etc. Room was perfect for me and my girlfriend. Staff was very accomodating. Parking.
Nicely restored hotel with character. Restaurant/bar is very good with open, upbeat ambiance. Bed was excellent quality. Room was pleasant. We would stay here again. Easy walking distance to many restaurants and club area as well as to the harbor with the Midway Museum. Got in about 9:45 p m and the hotel restaurant had closed early. Although the walk to the restaurant area was easy, there are about three blocks of homeless sleepers which was a bit uncomfortable.
Nothing This is by far the worst hotel I've ever been in! The room, (505) was so small that I think they had to build the room around the bed. It was so small that the bathroom had to have a sliding door. I truly don't believe a normal door would be able to open / close. The air conditioning didn't work and the overall area seemed seedy. Numerous bailed bond companies with likely clients in the area. When I asked about the area the clerk advised, "Just stay on Broaday."
The staff was friendly and accommodating, and the bed was comfortable. The room was very loud. We were able to hear in the most precise detail what was going on in the room next to us (including our neighbor's conversations and television preferences). We ask to be moved, but the second room was equally as bad.
I was surprised to have to pay a mandatory fee for services that I did not use or want. I thought that was very unfair of the hotel.
Excellent hotel that is well priced and located.
I loved everything
the room was clean the staff were nice paying 15.00 to park would have rather they added it to the price, than as a side charge.
Parking fee was not included and it was $15/night
good location right in the city. very friendly and helpful staff. continental breakfast not very rich, like in many other hotels too.
well i got in early and the gentleman at the front did everything he could to get me in my room. I also locked myself out twice and they helped me out and i didnt feel like i was bothering anyone.
Historic charm. Quite a bit of street noise gets into room.
They went above and beyond when I requested to have a surprise bubbly in the room before we got there. No parking lot.
Very convenient to the Gaslamp Quarter and walking distance to the Convention Center, Navy Pier and the Coronado ferry. Beautiful building and nice updated rooms.
Great Location, walking distance to the downtown area & and just 15 minute walk to the Coronado ferry! Friendly Staff n/a
When I called to ask a simple question about the parking. A snobby person answered and it sounded like they were forced to talk to me. He wasn't genuinely friendly and didn't make me feel comfortable to stay at your hotel. You Need to improve on bettering your customer service.
Everything clean on order. Freindly and nice staff. Hotel looks excellent for groups on extended stay.I will recommend it to family or freinds staying at San Diego. I like the location but The homeless near the hotel just next door made us felt unsafe at night when you were walking on the street. That affect hotel location ratings.
This Best Western Motel (BW) is about 1 mile from the Gaslamp District. The area is less than desirable, no easily accessible restaurants, and very noisy. Rooms are small old, and dingy. Manager was unpleasant. Poor value for $$; will not ever return.
When we first checked in we were told we had to pay $15 for parking, which was not listed anywhere on the site. Then, she put us in a room that was extremely hot!!It was cooler outside then inside. I had to call the front desk and demanded a cooler room.
Parking is minimal and $15 per night. Call ahead if you drive a large SUV/Truck and they'll reserve an easier spot for you to get in/out of.
The flora The pay for parking was $15.
Friendly and helpful staff; fairly good walking distance to many parts of San Diego, including Zoo/Balboa Park area/gaslamp district/etc. Quiet area Fair number of homeless persons begging at certain parts of town when returning to hotel.
small, quiet, clean. Very helpful front desk. (Carlos) Tiny room. Barely room to walk. Expensive, Not worth----. Breakfast room to small to accommodate guests.
The room was very cute and comfy also very clean.The location was perfect, close to Gaslamp which I loved. I didn't appreciate that you had to pay for parking per day it's ridiculous since I'm a guest and that should be included. Plus charching for additional guest is also ridiculous.
The location.every thing was close..cabs easy to get food and shopping great reach. Pushed to hard on when they wanted to clean the room instead of waiting..
The customer service was really great. hotel employee were really nice. It was just kind of scary that crack heads went up to our hotel door demanding us to open up because there's an iPhone located in our room and told us to open up before they bust the door down and get us. Legit scared for our lives.
This guest did not leave comments about this hotel.
The front desk, was so welcoming when we checked-in, it made our stay enjoyable from the very start. The room was clean & comfortable, and the included breakfast was very plentiful and satisfying. No
The person who checked us in a the front desk was very knowledgeable and provided us with a great itinerary for how we should spend our days in San Diego.
nothing did not stay the entire night, inn keeper decided to call the cops and kick us out at 3am without a reason, even the police couldnt file a report
-location -old place -the smell -air port shuttle was late 1 hour -I think it's not safe to have the doors on the street -break fast was ok - inter net connection was poor! -they clean the room but they did not change the towels
Centrally located, hard wood floors, friendly staff, nice view Hard, noisy bed, tiny parking spots, check in online said 2pm but staff said 3pm, shower drained very slowly
I liked the staff and the very clean queen suite. I would definitly stay here again if I come to San Diego. I was just ok with the regular 2 full beds room. The location of the hotel made it easy enough to walk to the light rail to get around almost anywhere. My reservation was for the queen suite, not a regular room. This was for my first night in San Diego. I think the bill I paid should have had that reduced to reflect that one inconvenience. Otherwise, there was nothing I would have changed with my stay there.
nothing Paper thin walls. loud air conditioner . loud water pipes. furniture was beat up. stains on bedding/sheets
Location A bit noisy due to planes and parking lot echoed throughout complex
Does not have adequate parking one the main lot is full it's a chore to get to the overflow lot. Housekeeping didn't come by till the evening. A/c unit in the room was old and made a vibrating sound
After booking, couldn't tell if the payment was paid in full, or not billed until checkout
Didn't like anything. Nothing special. Didn't not like anything.
Complementary breakfast items were not fancy but got you going in the morning. Bed was worn out or not good quality. Room smelled like smoke. TV hutch made it hard to get around the room.
I liked the fact that it was located in downtown San Diego. it is close to a must try hodad's if you're not from around. Also it's close to the Gaslamp. So mainly location is what i liked. I didn't like that there were a lot of homeless roaming around. I got lucky with parking but it is very limited. You could also hear footsteps from above. It is located in a busy street so sometimes you can hear cars go by.
May be the location Every thing in that hotel it's the dirtest hotel I have ever found
staff is friendly, convenient location to park and downtown shopping areas, facility, noise, smell, discomfort, ridiculous overpriced
Friendly staff. Women up front with glasses was extremely helpful and pleasent. TV was stolen from room. Smelt like cigarettes/drugs/chemicals. A homeless man knocked on my door at 3am and tried to sell me Methamphetamine!!! Then threatened me when I refused!!!! Scary experience!!!
Mainly the price. Staff was very cordial. No services - no ice machine - no telephones - very little parking - dangerous access in and out of property - room much too small
Floors needed to be swept. The door can be easily broken. I had to put a chair up against to door to close properly. Toilet bowl moved.
The location was great just down the street from gaslamp for a great price The beds were not very comfortable