Location was Great Cost of Breakfast, Staff not so friendly
Excellent location, spotlessly clean. Superb breakfast buffet No outlook. No control over temperature in room - boiling hot & air conditioning & fan had no effect. Told only option was to open window
Superb location for visiting Salamanca: a covered passage from the hotel door leads directly to Plaza Mayor. Room doors are poorly sound isolated: noise in the corridor is heard inside the room.
Good sized room, very good location, very good value for the money. Strongly recommend. Nothing to say here!
Very close to Plaza Mayor. Great location. Breakfast was ok but a bit simple. Nice room. Parking was a few streets over but was valet-parking so no need to try hair-raising parking which was nice.
great central location Not a four star hotel but clean good rooms.
Very comfortable room. Excellent breakfast. Very loud noise of bird scarer at night. However, sound insulation of room was very good.
Fabulous location, right besides the Plaza Mayor.
Helpful staff. Great value for money breakfast. Help to locate garage with which hotel has discount agreement.
Central Location, great breakfast room no views from bedroom window
The location with a balcony over the plaza. The breakfast was wonderful. The bed - very uncomfortable The bathroom door - it's not sealed off from the bedroom and is transparent. Not much space to move around the bed.
Close to the restaurants, shops and historical centre
The location was great! It could of been better. I booked 2 rooms. The room for 2 people was much bigger than the room for 3 people.
The room we stayed in had a lovely bathroom and we liked the swimming pool The location
Very informal and friendly. the semi transparent door in the bathroom is bizarre and not ideal in a family room
the hotel was dated and there was not really anything that would apeal to familys this is more of a hotel for older people and I am glad that we only stayed one night
location was excellent the walls were very thin, could hear the people next door. noisy.
The cleanliness of the room was excellent. The staff were, for the most part helpful. The focus was so strong on groups that there is no place for the individual to even have a glass of wine. This is not good for the individual traveloer new to the country.
We needed an iron machine urgently and although at first the receptionist said the rooms didn't have an iron and he wasn't sure whether he could get one, at the end he was very efficient and got us an iron in less than 10 minutes. The first reaction from the staff when we asked for the iron machine was "No, the rooms don't have an iron machine". Only after insisting we got a "I'll check with the governor but not sure if I can help" and only after I insisted, I got a positive answer and a fast reaction. The elevator was broken.The hotel and rooms looked old (but clean). We were put in a room with two beds without being asked, instead of a double bed. The price was too high compared with the quality.
This hotel is not a good hotel. It has 4 stars but the quality of furniture is terrible. There are only portable TV's too. If you want to have a peaceful night then dont use this hotel. It is located on a busy center street and at the weekends it is impossible to sleep because the town is full of students who get drunk and make so much noise at 2 3 4 5 o'clock in the morning. Stay away from this hotel. It is a ripoff. See my above comment
The location is perfect, nearby underground parking and nice decoration. The internet access was only possible in a hotel computer in the reception. This is not appropriate for a 4 stars hotel... The noise between rooms and the corridor was very bad.
Sightseeing in Salamanca, visiting a friends No
Nicely placed, magnificent interior, quiet, very reasonable price Very poor security, no reasonable safety facilities, no way to be sure about your belongings (money, passports, jewelry, electronics). During our 5-day stay our room and a few neighboring rooms were robbed in the evening time and a lot of valuable things disappeared. Hotel has no responsibility for the things even that you keep in the safety-deposit box. The box is very small (e.g. no way to put laptop there) has a prehistoric lock which you have to ask at the reception. Right on the vault you find the note that the hotel has no responsibility for the things you put there. So, the hotel Monterray is an extremely nice place if you do not care about your things and has not more than 20 Euros in your pocket.
Hotel very clean and central, rooms slightly small
El entorno, céntrico y ausente de cualquier ruido. Relación calidad-precio excelente. Tiene todo tipo de menaje de cocina, por lo que puedes hacerte el desayuno o cualquier tipo de comida a cualquier hora si no apetece salir. La última planta un poco ruidosa a la hora del desayuno debido a la afluencia clientes subiendo y el sonido de los platos.
The power of the AC was not very good , it took for ever to have a good temperature in the room. In any case we had a great time in the hotel. Thanks
For double room price we had junior suit with jacuzzi :)
The entrance and the foyer are beautiful! Despite of the hot weather, it was pleasently cool in the hotel - not freezing cold like they do it in some other countries. The rooms have a nice marble/wood floor and a high ceiling. The bathroom was big enough and very clean. It was a real four star hotel experience in a beautiful building. The terrace (where people smoke) is in the front of the hotel and the rooms on that side suffer from smoke coming in. Of course, it's only occasional, but it is annoying if you are not a smoker and you keep your window open in the morning. One other small thing is the church bells that ring every morning at 8 am, so not convinient for the late sleepers.
I got a room with a great view of the San Sebastian Church. The hotel is very lovely and rooms are comfortable. The location is simply great! Must stay if you are at Salamanca.
Location No breakfast included. Parking charge (15 euros)
The hotel was lovely. The Spanish are not in general very warm towards visitors, the staff was no exception but polite and attentive to my requests. The location is amazing, views lovely and I would stay there again if given the opportunity!
Freshly cooked breakfast
The location near the historical centre, the room size and the exterior of the building The posture and lack of simpaty of the staff at the reception desk. The dificult acess to the hotel car parking and the expensive price of it.
Breakfast was excellent. Room was quiet. Good location. No iron in room.
The historic building, its situation in the old part of Salamanca, the helpfulness of the staff.
very good location, nice design touch to the rooms & hotel. the rate also included breakfast that was quite ok.
Very good rooms. An elegant ancient setting with all modern comforts. Very proportion quality/price. A little calm hotel with a good and kind hotel staff. Noyhing bad, but if we want to be nitpicking the pc connection isn't so fast...
location in the old town center, excellent breakfast, friendly personal room was very nice but very small
Very nice and comfortable hotel. Excellent location for the convention center and the old town. Nice rooms with all the facilities. I think the actual rate of the hotel should be three to four stars. Breakfast not always on time.
Location was good, small walk into town 10-15 mins. Free mini bar is good. Excellent lounge areas. WIFI was good in public areas.
The hotel building is absolutely fantastic having kept the authenticity of the original convent yet providing spacious comfortable rooms and beautiful furnishings. the staff on the dest were friendly and helpful and made us feel welcome and special. The location is perfect for visiting Salamanca. Only complaint is the service at breakfast - staff were sour and not able (apparently) to cater to people who wanted just a simple breakfast, not the complete buffet.
In comparison with the other hotels in this catagory in Salamanca, the AC Palacio de San Esteban is the best. Its location is both conveinent for the city and beautifully peaceful, with extraordinary views from the bedrooms. Will definately return.
breakfast doesn't correspond to a 5stars hotel
very tasteful contemporary decor ; excellent comfort
location noise in hallways
The location for visiting the historic buildings was excellent. Secure covered parking but only for a dozen cars. The decor is stunning and is a beautifully restored convent. Quiet location. One of the best rooms I have stayed in. Difficult to find and not well signposted in the city. Reception and restaurant staffs English was very limited and led to much confusion over booking a table for dinner. The menu was very limited with some items 'off the menu' the food was terrible and uninteresting and highly priced.I have rarely had a good meal in Spanish hotels. The car car charge was €10.00 per night which I thought was too high.
Value for money. Beautiful property - very unique.
This is a first class hotel in every way.My wife and I were impressed from the time we walked in until the time we left.Our intention is to go back there again next year.Many thanks to all involved.
Good located, big room, clean. No music at the breakfats buffet.
Great location for walking into city, but easy in/out with car. Very well kept: staff pleasant/helpful but unobtrusive. Beautiful courtyard,but outdoor pool not yet open (Spring). Nothing!
The location is excellent in that it is approached by modern streets as opposed to old narrow lanes and yet it is but a brief walk across the river to the old town. My room was very spacious and had a deep balcony which probably gives good shade in the summer. The breakfast was the best I've had at a hotel in Spain. The receptionist's English was not as good as some but much better than my Spanish. Free on street parking alongside the hotel seemed more or less guaranteed. My GPS got a little confused in the last 100 mtrs because the one way system seems to have been changed but the hotel was so close at that stage and I had the streets to myself so no problem. An excellent hotel. The heating came on in the evening and was too hot but the staff very quickly resolved the problem.
Friendiliness of the staff
The quietness Staff did not speak English very well
The breakfast included in the hotel rate (what it is not normal in Spain). Availability of a private garage. Excelent location. Nice view of the city.
Quality and value of the room.This was our 4th night at the hotel en route from Portugal. Access to the hotel and from the hotel in the city is v. good
Good parking arrangements, good bed, spacious room, excellent breakfast for 7.5, pleasant obliging staff, easy and direct 10 minute walk to the Old Town.
Friendliness of staff and their care to ensure we enjoyed our stay We didn't want to leave!
Ideal location, short walk to town centre, quiet, clean and wonderfully helpful staff Nothing bad aboutthe place at all
Some positive things: we had everything in the room we desired (air conditioning, a window to the courtyard, ...). The staff was nice, friendly and helpful, even as we left very early in the morning. The distance to the city center is about 3 minutes, the distance to some good and cheap bars and restaurants about 5 minutes. The nights have been quiet. The room has been really small. The equipment is old but not damaged. The bathroom is only seperated by a folding door. After all everything is pretty narrow. Ok for a stay for one night, but not more. The price, which was similar to the price of a much better Madrid hostal room, is definitely too high.
Right in the centre of town. Excellent check-in and out. Obliging staff. Quite easy to load and unload. Clean and tidy.
Great staff, clean room, but basic tea-making facilities would be good. Nothing, except there were no tea-making facilities.
The staff was very nice; the room was very clean and comfortable; and the hotel was near the main street (Calle Zamora and the Gran Via). Can´t beat this place for the price.
though it takes half an hour to walk to the hotel from the train station, it's near the central bus station. it's quite convenient to get to the plaza mayor and all the sightseeing spots on foot. the staff members are nice & helpful. the room is small but comfortable. the walls arent thick enough and it is quite easy to hear what other guests are up to at night.
In the center of the city. Extremely small rooms.
Great location good value Very small spaces
Location thin walls, small bathroom.
Very kind, quiet, clean and friendly this hostal, highly recommended. The recepcionist was very helpfull. Excellent location!
Hotel staff was perfectly friendly and professional. Room was very comfortable. Very good parking.
friendly staff clean an nice place to stay eveything during our stay was 100 percent
Comfort , fast service, friendliness of staffand cleanliness. Individual iron and ironing board were not available
the food theprice we would have liked tea facilities in our room but then we are english
The front-desk staff were friendly and very helpful. The kitchen had a lot of utensils, etc., but lacked a kettle of any kind, electric or otherwise. That was the only thing I actually wanted it to have, so it was wasted space for me.
Very well planned room -even comfy sofa.We went prepared for supper making.There were enough pans although no sharp knife or board.We always travel in Spain with a small kettle,etc so did not miss tea/coffee facilities. We would stay again for the catering facility-a pity more hotels don't do it. Took us ages to get to the hotel even with a street map. Although it said that WIFI was available throughout this was not case - only in the reception area.Hair dryer only available if you went down to reception to get it. Although washing up liquid and dish sponge were provided there was no plug for the kitchen sink so water kept running away!!
Very confortable and new. Staff were very kind and helpfull. Food was good and with variety. Internet wi-fi never worked in the room (in the opposite of what was announced in the web site).
Very helpful staff None
The apartment was well equiped and staff were helpful and friendly.
Not much Bathroom smelt terrible, it was so bad that we decided not to have a shower in the morning and moved to another hotel. Location is right next to intercity bus station which is very noisy and it is not in an ideal location for the city attractions,
New hotel, very good facilities, bose sound system in the room, very nice bathroom with jacuzi (little smal, but very nice!), drinks in minibar are included. Breakfast was superb!
good location, great service, beautiful place, good breakfast. did not get the room which was promised.
We liked everything. Staff is very friendly and service minded. They provide parking service for free, so it is OK that parking is not available on site. Breakfast is great, room was huge (we got upgraded) and awesame! Great hotel for a romantic getaway with your own spa in the bathroom. Hotel is quite new so the spa/massage service was not available. No restaurant in the hotel. Not a big problem though since hotel is well located in the city, but it does limit the room service options.
From the moment you enter the hotel you are able to unwind aqnd know that you can relax in a beatutiful space with friendly and attentive staff. No, we thoroughly enjoyed our stay here
The rooms and common spaces are beatiful and extremely comfortable. You feel spoiled. Very relaxing, quiet and pleasant.Very well located also.
Everything was great. The staff was friendly and courteous. The food was delicous, and plentiful. The location was perfect! The only downfall is that the floors are all wood and the sound in the hallway seems to travel.
an excellent hotel with superb accommodation, well located and very good staff.
The facilities and grounds are amazing. The staff was also first class. Front entry driveway should be marked better. It really looks like a walkway.
The accommodation was clean and modern. Very convenient for the centre of town. The staff were amazing - very friendly and helpful.
it is really a small hostel, not a hotel, the room was nice, clean and quiet, the location is good, right in the centre and it was not expensive either. shared bathroom
The location was very good, close enough to plaza mayor. The staff was helpfull and friendly, though they couldn't speak English too well. The room was nicely decored, but reminded me a little of a student room. A little extra decoration would help a lot. The breakfast was rather poor: we got 2 little cakes, coffee or chocolate milk, and a little bottle of orange juice. I think it costed 2 euro per person, but was included in the price. But that made you go to the supermarket afterwards, because I thought it was too little to start the day. I think that the rooms should be more soundproof, you heard everything from the bathroom next to you.. The entrance was also not visible enough from the street, the rooms are in an appartment complex, and you only knew that there also was a hotel in it, by a little name plate next to the door.
staff was very nice and helpfull, breakfast good enough to get you started, very nice rooms the hotel is great but they could do something about the isolation, you can hear a bit too much of your neighbour!
The staff was nice and the room modern and clean. The breakfastroom is not separated, It's right at the entrance and the walls of the rooms are very thin. So, if you like to go out and want to sleep in the morning (longer than 8), I suggest not to stay in this hotel. The people talking in front of your door and the noise of somebody doing dishes really drives you crazy! We only slept 2.5 hours because of that! I guess room no. 1, 2 and 3 are the worst in this case...
Excellent value for money. Clean basic rooms and new furniture.
The staff was really knowledgeable and friendly.
The hotel is very near the main attractions and the hotel staff - very helpful! The room was not very big, but there was a comfortable sitting area as well. The furniture is nice and the bed is comfortable. There is a nice terrace on the roof with wonderful view, especially by night, but unfortunatelly it is not used for this value.
Very central. Cleanliness excellent This is a new hotel and the sound proofing is poor.
Modern room, hot showers, spacious bathroom.
This was an amazing hotel for a great price. It's beautiful and very chic inside. It was also close to everything. We highly recommend it to anybody going to Salamanca!!!
The parking, though it's tight. And the helpful staff. A bit clinical - only one person is on duty.
Unusually beautiful hotel room (nice colours, nice furniture) with a feel-good atmosphere (i.e. not as anonymous as many); very good bed; free + reliable internet connection; friendly staff. Shower water rather cold (1st and 3rd morning).After reporting it the first morning, I thought the problem would be solved. This was true the second morning but next day it was again not right. (Later all was okay). Whereas contact noise was usually absent, the sounds of noices and televisions during a busy night made me wonder how it would be on lower floors
Great views from the rooftop terrace, and a fabulous shower make sure your car isnt any larger than a mondeo, or it wont fit in the vehicle lift !
Near Centre The road was up outside hotel making it difficult to get to
the ambience difficult to find initially as no sign posting
The hotel was in the sentrum of Salamanca, walkingdistance to all facilities. The hotel is nice, but the sauna and the massageshower in the bathroom was out of order in our room. The television was very small (the smallest i have seen the last 10 year on a hotel room) and it was placed very high on the wall. aprox 1,75 from the floor. The room was big and clean.
Clean, nice appointments, simple. I only use the hotel to sleep in, not for the wow factor. walls not sound proofed from room to room location. I can sleep through most noise, so this wasnt a problem, but someone who might be a light sleeper, might be disappointed.
Simplicity, comfort, central location. Cold water, but I think that was being mended
the central location, a good price,quiet,due to time of year. good facilities in room,old building but rooms refurbished to a good standard. parkiing a problem! no parking,had to park outside city and a 10 min walk to hostel.
Right in the center of the city and felt safe going back to hotel at night. Staff was very very friendly!
Would recommended very good clean good location and friendly staff
Extremely friendly staff, immaculately clean room, and all in all a super comfortable hostal. Great bathroom as well with a nice big bath. Very central location in a magnificent city. Street can get very noisy at night with bars and clubs nearby, but this is not the fault of the hostal, and this is a problem you will find at practically all accomodation in the centre of Salamanca. Just bring earplugs if this bothers you and you'll be fine!
Nice rooms, good breakfast and clean rooms. Great view of the cathedral. Wonderful location. Our rooms were on the 1st floor and a little noisy from the hotel restaurant.
View of the Cathedral from our room is excellent. Strong smell from the restaurant & street noise.
Perfect location for visiting Salamanca, interesting architectural lobby built around ancient ruins of a church. It would be really great if they had a computer available for guests to use internet!
service, room size and no garage facilities
Beautiful combination of old and new
Good location close to the historical centre, nice well appointed room with big window and a nice view to the cathedral (ask for cathedral view). Comfortable beds and everything clean. Noise from the street could be a problem.
Perfect hotel !!! Nice location and very good price for its given service and the quality standard of the hotel!! no complains...
Beautiful hotel in an excellent location for walking to the historic area. Our room had a great view of the cathedral, but despite the double paned windows was quite noisy due to the traffic on the street below.
Convenient for town centre No parking at hotel. Lack of proper pillows - only bolster,
We had a fantastic view of the Old and New Cathedrals from our room. An excellent hotel. Well located, comfortable, clean, and aesthetically pleasing.
My main object was to try out the journey from Sintra and Lisbon by public transport to Valladolid the following day, and to overnight in Salamanca. It is very ideal in proximity to Plaza Mayor, and at half past midnight when the train gets in, the taxi got me within 5 minutes from station to El Toboso.
Location is excellent a few steps away from Plaza Mayor. Although no restaurant on site there are many coffee shops around. Tip for parking: you should reserve a place and it is located on Espoz y Mina street almost corner with Plaza de la Libertad (where Hostal Concejo is). Curtain is filled with graffitti. Note that it looks like a pedestrian street from access at Cuesta del Carmen street. You should park somewhere anyway and get the remote key and parking slot. I hope this helps as we already lost quite some time finding the access. Because of its location and because it is a university town it can be very noisy all night.
Location was great, really just around the corner of Plaza Mayor. Staff wasn't too friendly but very helpful. Room was simple but clean. Location is noisy, especially in the weekend but that's what you can expect in the heart of the city. Not all rooms have a balcony, we stayed in the attic with one window looking towards the sky.
excellent location we were on the first floor which could be a bit noisy at night but the room had a small balcony with a good view
Good and well equipped room in prime location. No
helpfulness of staff, cleanliness of rooms, central position, value for money
Good location near Plaza Mayor The hotel was very difficult to locate via my satnav as it was located in a pedestrianised street. They advertised parking but I could not take this up as I had to park my car and walk to find the hotel
Excellent view to beautiful, Plaza de la Libertad, close to Plaza Mayor, the Cathedral and the University. Pretty large bathroom (compared to other hostals). Everything OK. The cleaning was OK but not perfect.
hotel was centrally located in the old city, steps away from the Plaza Mayor. Air conditioned; helpful, friendly staff. Rooms were very clean and modern. Overlooking a pleasant plaza with nice restaurants steps away. None
clean, confortable, excellent value for money. Great location right by the plaza mayor.
Very pleasant and helpful staff, lovely rooms with attractive decor and furnishings, excellent location, large well appointed bathroom, excellent breakfast would thoroughly recommend a stay here! Although the car parking good it was rather expensive!
Staff were extremely helpful and friendly. The hotel location was terrific. not on top of the noise but right near everything.
the friendlyness of the staff; you feel realy at home there
Concierges were excellent; taking all problems from parking/stopping/dealing with luggage in very busy area for traffic. This is very important when, like us, we are driving in an unfamiliar and busy city. Breakfast area and staff awareness could be improved, but not a major problem
Comfortable hotel with good food and in a goold position to centre of city. Service at breakfast could be improved - on two days staff forgot to bring drinks (tea). On one morning had to be reminded twice.
The closeness to the train station and city center. Beautiful hotel and location!
The beauty of the building, the proximity to the old town and our student daughter living in Salamanca. Exquisite furnishings in room, bath, hotel. The electronic keycards provided for entering the room stopped functioning after about 36 hours. We got new ones 1 or 2 times each during our 4 night stay. No big problem, but perhaps fixable?
The parking price - 15 € / day + taxes- is too high.
This hotel is convenient for walking from the Renfe train station (about ten minutes by foot) and for exploring in Salamanca. It is right on the edge of the old town. We really appreciated the complimentary use of the computer for internet access. Very nicely appointed decor. There were no English language tv channels!!!!! And this is categorized as a five star hotel!???? We understand that every language cannot be represented in a tv menu, but surely this hotel accomodates many international guests and should realize that English is a major language in the world.
The hotel was beautiful and the room was large and clean. The king-size bed was very comfortable. The bathroom was clean, large and very nice - a lot of marble and glass and double sinks. The location was perfect - walking distance to everything (Plaza Mayor and all the sights) yet away from the hustle bustle. Was also walking distance to the train station. Parking at the hotel was very convenient. Lastly, there was a free computer available for guests in the lobby. My brother-in-law was given a hard time about ordering just a coffee when he got up in the morning. He did not want to spend for the buffet breakfast since we were going out later.
Views were spectacular (at extra cost but worth it). Location was very convenient. Secure basement parking available. Staff could have been warmer. Hotel lacked a little atmosphere but may have been time of year. Parking was expensive and couldn't be pre-booked because of limited space.
Lovely spacious rooms close to all the attractions
Location The airco was a bit noisy, car park places very narrow, places limited
Brilliant view (we were given a corner room, with views over the cathedral, other churches). Very nice and large room. Front of hotel did not look like the impression given on the site
The views. Steep parking fee!
Perfect location, beautiful view of the city, total comfort, very clean could be better lighting to read in bed
Stunning setting, nice and inspiring surroundings and hotel itself imitating medieval design, while having all modern facilities, all this makes stay in hotel unforgettable!
Very high Standard and spacious family room. The restaurant is a 'must try', very delicious food. The breakfast does not reflect the standard of the hotel, and the coffeeis not the best. If the room are excellent value, a 12.50 Euro parking fee for a night and 4.50 Euro + VAT for internet access is quite an excess.
Very convenient location, easy access to car park, easy to find, good breakfast.
Fantastic location, nice rooms and friendly staff.Great 21st celebrations for my daughter Alex and all the family. No telephone numbers in the gym enabling us to contact the reception.
We had interconnecting rooms with our friends. The rooms were large, comfortable and immaculately clean. Wonderful double wash basin area plus large bathroom with bath and shower. Excellent in every way. It is farther to walk to the centre than indicated on the web site.
Very nice and kindly staff.. The rooms small but very comfortable.. For me very important, big and very clean bathroom.. Everything was fine..
Excellent location for walking into the town Disappointed in the food when we stayed. Our Main course was just meat and some salad from a bag, not what the menu described, and no English translations.
The hotel was of excellent quality and in an ideal place for walking into Salamanca. Unfortunately there was no swimming pool (but we knew that before we went) but it would have been nice as the weather was very hot.
An on site restaurant, reasonably priced. Also the sign on the hotel roof enabled us to find it. The directions on how to find it - we found this a common problem in trying to follow the directions given on the website. They are too reliant on road signs and street names which are absent or misleading. Also the maps have no scales on them. If you miss a turn you are history. Located in an area where there were no other eating places.
difficult to deal with front desk. poor air conditioning in rooms
Good location, 15 minutes walk across park and Roman Bridge to old city. Spacious, comfortable and quiet rooms. Pleasant and helpful desk staff.
was 15 minutes to Plaza Major, very clean parking cost 9 euros/night, we could have parked on the street for free but the girl at the desk never mentioned it as an option, lots of cars where on the street all night
breakfasts were very good. a little far for walking back and forth into Salamanca, but otherwise location is ok
Friendly and helpful receptionists. Comfortable room with large tv screen which could be reprogrammed to receive English audio. Free wifi in the room via cable loaned by receptionist. Hotel was an easy, pleasant ten minute walk into Salamanca old town, over the Roman bridge. Waiting staff in breakfast room were efficient but unwelcoming.