Hotel was clean and just off Market square, very convenient to historical district. Our room had a terrible odor one of the days we were there. Smelled like sewer backup problem.
Stayed 3 nights in November 2010 for an average of 145€/night breakfast not included. Very nice modern hotel ideally located in downtown Bruges. Standard rooms are clean and spacious with an 'assembled' queen bed, an armchair, a desk, 2 closets, a full-sized bathroom with shower and bathtub. View on the canal for some rooms in the back building. Bar fridge & LCD TV. Lights turn on and off with the key card. Free wifi on request at the bar. Parking below the hotel building. Facilities include a restaurant for breakfast, a very cosy bar, a small gym, and a wellness center with sauna & hammam. Walking distance from main shopping streets, restaurants, and museums. The staff are extremely helpful and speak good English. Queen bed was in fact 2 single beds... Gym opens at 10:00am, way too late!
Fabulous room in the old part of the hotel, sumptuous decor and very clean - more 5star! We had upgraded and was worth it. Enormous double bed and beautifully soft and comfortable, in fact probably only the second most comfortable we've had in the world. Staff were very helpful, and all spoke fluent English, arriving on a Sunday they checked the restaurant in town was open and made our reservation whilst we toured the town. (excellent idea as it was fully booked later). Breakfast was plentiful and of a super standard - even the scrambled egg! Parking was easy and secure and €20 for 24 hours good value. The breakfast room was very hot. Be aware there is a youth hostel up the street and as it is a city hotel in an historic part of town there can be a little noise, this didn't bother us in the least, but it could.
Friendly and helpful staff. Great location. Room was excellent. Breakfast was delicious.
The beds are very comfortable and soft. The breakfast selection is good and diverse. The shared areas and the old building have a nice ambience and classical style. The hotel is situated very centrally so you are never more than 25 mins walk away Certain members of staff at the reception were getting by putting in the minimum required effort when handling questions and requests. Pro-active is not a word I would use. You can drop off suitcases but you have to put them (yourself) in an unattended, unlocked area, which was rather odd.
Beautifoul, very very good Nothing
A central location, well appointed, an excellent breakfast, relaxed. The high standards of cleanliness and comfort. Efficient staff. It played a great part in making our visit to Bruges a great success. A minor point worth considering - We would have liked some drawers in which to put our folded clothes. There was plenty of hanging space in the storage unit. Some of the staff could have looked a little happier.
i thought the hotel decor was exceptional for a city hotel beautifully appointed reception rooms there are two parts to the hotel and the second part would be slightly less impressive than the first older part but not a big issue otherwise lovely hotel great location
Unquestionably the cleanest, nicest, most accommodating, and all around best value of all the 4-stars I've stayed in over the last 2 months. This place is incredible. Everything was great
Beautifully grand hotel, immaculate throughout. Rooms were superb, décor, bathrooms, all Ist class Excellent breakfast, vast choice hot/cold, all served in very pleasant dining room. No bad points.
I found the staff very aatentive and polite. The hotel is quite opulent even though some of the rooms are hard to find.
clean, friendly, efficient close to city sights
The location was excellent and the availability of parking was a real plus. Ability to check in early on arrival day was also a plus. Staff at reception were very helpful, and knowledgeable. Swimming pool was too cold - to the point of not being usable. This is a pretty big negative as the pool was a main reason to book this hotel. Breakfast was ok but not great. Bar was a little impersonal. Decor around common areas of hotel was bland and lifeless.
breakfast no bacon
Very friendly reception and helpful. Good location, comfortable rooms and safe parking for our car without the hassle of feeding machines.
Cleanliness, Staff polite, pleasant and efficient
The hotel was spotlessly clean and there was a good choice for breakfast. Staff were friendly, helpful and efficient. The pool and sauna were ideal for relaxing after a day's sightseeing and the hotel was centrally located only 2 minutes from market square.
perfect location, excellent breakfast
The staff were very polite, friendly and helpful. The location was central. The breakfasts were very good - nice choices. No.
Very friendly and helpful staff,would recommend the hotel to other people.Would like to stay there in the future.
Excellent hotel - pleasant, helpful staff and clean, well presented room. Briiliant location near the main square.
We were traveling with 4 adults and 2 kids so rented the 3 bedroom apartment. It was very large, perfect for our needs. Kitchenette with refrigerater was great to keep cold drinks available. Very clean. And the staff were very helpful and gave great information about places to eat and shopping areas. I will definitely stay here again. The parking at the hotel was limited and very small. Our SUV did not fit through the entrance. But there was a public parking garage with very reasonable daily rates that was a short walk down the street. So this was not a problem at all.
Overall the hotel was very clean and tidy and the staff were very friendly and helpful. The room always had a lingering smell of cigarette smoke which meant that the windows had to be always left opened, because of this our sleep was disturbed by the noise of traffic on the road below our window.
The comfortable room and the location in the centre of Bruges within easy reach of the market square and many restaurants.
Loved that in the apartment we were able to stay together as a family and still be so close to the city center...many times the more spacious the room, the farther from the action. Not so at the Hotel Aragon! Had a lovely stay, would have loved to have stayed longer...literally 2 minutes walk from the Brugge's lovely square. If you are driving a "people mover", you might want to consider alternatives to the hotel's parking (especially in the low season when parking may be available on the street). The hotel parking is very nice and well-protected, but getting into the extremely tight entrance is difficult at best! Was a great stay and will return each time I come to Brugge.
Thought the location was excellent, staff were very helpful and the bathroom was lovely with a large comfortable bath. No complaints whatsoever
very good location, pleasant and helpful staff. very clean and bright rooms.would recommend thankyou for a very pleasant stay. no complaints
Well placed location near to the city centre, helpful staff, nice room and fair value for money. Tea and coffee were available in the lounge during the day but it would have helped to have this explained on arrival as there were no facilities for making hot drinks in the bedroom.
Nice Hotel and friendly staff but not really 4* standards. Parking was convienient and very central.
Proximity to city centre no bar
location: easy access to the centrre- attractive, well-appointed newly refurbished room with direct access to street. short on facilities - no bar, no obvious presence of staff on arrival - apart from helpful adnd attentive receptionist
The location is superb. Excellent breakfast, well served. The reception staff were particu;ar;y helpful. We changed rooms because the one we had booked was very cramped. It cost us more but it was worth it. It would be helpful if some warning of the room sizes was available when making the reservation.
Beautiful lounge. Comfortable room. Good breakfast, but very expensive.
The staff and the location. The room was a fraction too small for the price.
the family feel and the position was excellent No...................
The charm, location and room facilities of the hotel. The staff could not have done any more for us. The wasn't a restaurant on site and no tea/coffee facilities in the room.
The friendliness of the staff The air conditioner was right above the bed!
the luxurious room and attention to detail in every aspect - even the silver cutlery usd for breakfast and the crystal glasses used in the bar.
The service, the staff and the location
Lovely people and very helpful. Excellent breakfast and great position Our standard room was small and dark ( tree outside window )and poorly lit.The WC was squashed into small space beside the bath and very difficult to use.
The location is excellent.Staff very friendly Our room was very small even by European standards and would not have wanted to stay there more than one or two nights
It was a pleasant, comfortable hotel, very central and convenient with tasteful luxurious decor.
such a comfortable and warm hotel. I would definitely stay here again (especially if we are given any discount for future stays!)
I have stayed at this hotel before and the location, ambience and value for money is the big attraction. The breakfast is excellent with many english favourites alongside the continental selection. Nothing
Brilliant location, rooms nice and warm, very clean. On the second day we got up late and their was no hot water for the shower, bed wasnt that comfortable.
Very close to the main square. Priced appropriately and within walking distance to most points of interest.
Hotel is right at the centre of town, excellent quiet room, really good breakfast in lovely dining room, other commenters suggested breakfast is expensive , it is not cheap but for full breakfast is no more expensive than other places in town. Basement garage is expensive but secure, awkward to get into from the narrow entry road but worth the expense.
Location and standard of accomodation
Location was perfect for exploring the area. Staff were extremely friendly and helpfull and Hotel in general was spot on. For a short stay it's well worth a look and could not be faulted Breakfast was a little pricey
excellent location, very well kept, staff are exceptional can be a bit noisey
The hotel staff were very friendly and helpful.
Good sized room, great location, wifi was solid too Rooms a bit outdated and cheaper. Could've used more amenities.
You couldn't ask for a better, more convenient location Parking is ridiculously expensive; the layout of the 700-wing of the hotel is ludicrously confusing; the room is small for the price you pay, and the bathroom is tiny.
It was near to the centre of Bruges. It was a historic building
Beautiful, old world rooms.
An ideal location with very courteous staff and homely atmosphere. That it was only 3 nights.
Probably the best hotel I have ever stayed at. The woman at reception was amazing - very helpful and professional. Breakfast was excellent and rooms were beautiful.
room was beautiful, lovely garden. good location
Location and breakfast quality No car parking available despite booking one of a limited number of spaces in advance. But we were room upgraded so that was good compensation. Underground public parking 300 metres is OK except for luggage .
the location was great. the staff all spoke english, and the lady at reception was very helpful.
During our stay my wife became ill and the staff contacted a local doctor that saw her immediately. This was a very nice service.
Lovely location and great breakfast Maids room quite basic for a 4 star hotel and noisy at times due to other guests in corridor.
When we asked for another room the receptionist was very responsive and moved us to another room with no problem. Our room was facing Market Square and bar of hotel is underneath as well so very noisy until 2am each night and construction starts at 7am nearby so unable to sleep
Very comfortable, modern, light and bright, close to the centre, quiet, elegant.
Hotel decor is very nice, relaxed atmosphere and a good breakfast.
We could not open the wardrobe doors without having to move an arm chair.
Friendly helpful staff. Excellent room and hot buffet breakfast.
There is no restuarant and staff weren't good at advising where to eat when they did recommend and we finally found the restuarant it was fully booked!!! The lack of parking facilities especially as a disabled driver was very inconvienient finally found somewhere which was a 10-15 minute walk from the hotel. I wouldnt stay at the hotel again. Nor would i recommend it
Beautiful hotel with a luxury feel,very comfy bed and spacious bathroom.superb room. Breakfast was mediocre for a 4 star hotel,cold bacon and eggs. Unfortunately this hotel us located opposite a youth hostel so any rooms facing on to the street will be disturbed at allhours by the residents as we were.
Perfect location for Brugge sightseeing (2mins walk from Market Square), staff very helpful and friendly. We had an executive room which exceeded our expectations; as did rest of hotel. Onsite car park was ideal but has limitted spaces - so book early. Would definitely book this hotel if visitting Brugge again. Disturbed by noise (revellers) from street in early hours of morning on first night - second night ok - location of hotel more than compensated.
had a lovely peaceful room and the breakfast was good
Beautifully decorated, very clean & comfortable bedrooms & bath, very friendly & competent staff, good location, nice breakfast
the welcoming staff amd the lovely room
convience and lovely cosi atmosphere welcoming staff
The lovely history and decor and surroundings and comfortable room within easy walking distance to the main area of town Nothing!
Central location, super spacious room and prompt service Nothing to not like at all!!
A beautiful hotel, well decorated and adorned with antiques that gave it that period feel. The position was also perfect, adjacent to the main Squares and on the bank of the canal, not to mention some very nice bars on all sides! The canal view rooms are worth the extra and the breakfast first class.
Location and facilities were wonderful. Hotel on a canal with small square nearby with cafes. Very convenient to Markt Square. Hotel has Old World charm. Delphine at front desk was very helpful. Definitely would stay there again. Our room was quite small - #24- with a small window and not much light. The tub/shower did not have a shower shield on it.
Drinking in the bar on return to the hotel late evening - informed conversation from staff Paid parking offered was too far from hotel
The Garden view room gave us a very comfortable night in peaceful surroundings.
We loved the character of this hotel, and the friendliness of the staff. it was in a quiet location, but still close to everything. it was very special.
nice area, close to centre, private parking (but not free). no value for money. The hotel looks like it could use some renovations. Bathroom not clean. Breakfast buffet poor, no value for money.
The hotel staff was excellent and ensured our stay had no problems.
Quiet, but only 5 minutes from "the centre". Wonderful breakfast, charming oldie world feel. Staff at reception very helpful. Only thing missing was the in room tea/coffee facilities.
The view from the room A proper shower fitting would have been nice
Very convenient position close to shops and museums.
The view from the room was excellent, this was the best thing about the hotel, it's location. The staff were not particularly friendly or professional. The manager was better but there was a general feeling that staff did not communicate to one another and of disorganisation. The room we stayed in did not resemble in any way the example pictures shown on the booking.com website; by comparison it was a much lower standard and definitely did not deserve the description 'recently renovated'. On complaining about this we were offered free drinks which we subsequently had to ask for on the last night which felt awkward. For what we paid the room was overpriced and misrepresented.
An excellent location to the heart o Bruge The staff were slow, and were not friendly to tourists. Rooms were not available until 3pm no tea coffee facilities in the room
It was clean and suited our short stay. It was a beautiful old building, full of character and in an ideal situation for visiting all the sights. The room safe did not work but alternative arrangements were made and the bathroom door did not close properly.
The hotel staff were really helpful from the point we booked and arranged to be there when we arrived on Eurostar from London (just after 11pm). We felt very welcome and were comfortable throughout our long-weekend stay. Everything was good.
Its location in the centre of Bruges is ideal, and the building has a lot of character. The room was spacious and comfortable. The style of decor in the room was bizarre, and needed up-dating.
The location was central to all of the sites Brugge has to offer. The mattress had a plastic cover under the sheet similar to a hospital bed. Also the pillows were very old and in need of replacement.
location decor and breakfast
Hotel staffs are great! location is good, hotel room is very comfortable even it's small. bed is comfortable as well.. breakfast is good, nice view by the canel. it must be really nice if go during summer time none
I liked everything during my stay at the Martin's Orangerie, especially our room, it's design and cosiness
A nice, comfortable, hotel in a good, central, location. Staff were very efficient and helpful.
1. Good central location 2. Comfort and charm 3. Parking facilities 4. Good lighting, mirrors and hairdryer in room (important for women!) 5. Helpful and attentive staff 6. Cleanliness of room 7. Excellent breakfasts
Beautiful hotel and very quiet despite it's central location. Excellent staff with the perfect balance of efficiency and friendliness. Extremely comfortable bed!
staff excellent room was at street level
Very Nice hotel with good location. Main areas of hotel were pretty and well decorated. Room was clean. There was not a shower in our room! Only a hand held shower in a bath....holding the shower head while trying to wash your hair is not that much fun. For a four star hotel, I expect a decent shower. The carpet in our room was quite old and stained as well, but the rest of the room was very nice.
Your hotel is quite unique in a way, and had a good relaxing feel to it. Classy without being over elaborate. None
Location, design, friendly, helpful, luxurious, comfortable No soap in bathroom. Hair dryer not powerful enough. Nice rug but was slippy.
The hotel is located very close to the town square and the staff was very friendly. It is an ok hotel but maybe a little bit old. This did not disturb us, though.
Position apart from the loud music from the concerts
Although our room was great and overlooked the courtyard at the back, our friends were in a part of the hotel that overlooked a disco and was very noisy and woke them every night of the stay. Also the floorboards are very squeaky and the slightest movement in any of the rooms is heard from rooms on the first floor.
Very friendly staff, clean comfortable rooms and an excellent central location to visit Brugge from.
Good selection of hot and cold food at breakfast. Walking distance to main square, reception staff friendly and helpful. Room small but adequate, huge bathroom, nice decor in room. No parking on site but parking garage nearby. Location hard to find by car without GPS or map.
Convenience and it took one night weekend reservations.
Very helpful and friendly staff. Very conviniently situated.
Stayed in a very nice studio room - away from everyone else N/A
It is a beautiful hotel. The rooms were spacious and quite luxurious. Cleanliness was great. Staff were efficient and friendly. Breakfast was good. Good value for money. Nothing
Excellent location and decent breakfast! First floor room, right on the street, near bars and clubs.
Clean confirtable hotel close to town centre. There was an unpleasant smell when our bedroom door was opened for the first time but it appeared to clear - we guessed the room had not perhaps been used recently.
Location Need refrigerators and microwaves in rooms.
The room and bathroom was clean. Breakfast was nice, not a massive range of food but good for me (ceral, fruit salad, boiled eggs, tea, coffee ect.). Location was very good, about 2 or 3 minutes walk to the markt and generally quiet at night. My bathroom was very small but it was ok for me (however I'm not a very big person).
The breakfast and the bedroom.. The appalling bathroom which was more akin to one found in a caravan.
It's location, it was ideally situated and within walking distances to the main squares of the town and made the experience of finding my way around that much easier. The staff were also friendly and spoke perfect english, which for a person who doesn't speak the local language was very helpful and reassuring. nothing
The location was fantastic Did not find the staff helpful in providing information or tourist literature. The bare minimum was offered even upon request for more.
Location was really good. Rooms were very clean. Black curtains were good idea. Rooms are quite. Breakfast was good enough. Bathroom was a bit small.
The chambermaid left the door of our room open when it was unoccupied!
the superbe view on the canal
The lady in reception was exceptionally friendly and helpful. The room was beautiful and the setting very pleasant. Good breakfast. Very happy indeed.
the staircase to the rooms might be a little steep for older or infirm guests
Comfortable clean family room, excellent breakfast included, very central easy walking distance to the sights. Initially can be hard to find with the narrow one way streets, but well worth it, sat nav is useful.
The hotel is great, decoration, location and facilities are the best in town.Place you should stay.
We had a very enjoyable stay and wouldn't hesitate to recommend you to anyone Would have liked the car parked nearer to the hotel for access but realise this would be very difficult
Helpfulness of owners Nothing
excellent room + breakfast room
Staff very helpful, rooms very clean and pleasant. Coffee was good. very convenient for centre. The pillow was very solid, but as this is often the case I do take my own pillow.
Nice decoration. Clean room. Nice bathroom. Very friendly staff
owners were most accommodating rooms were a bit old fashioned
The breakfast room and garden is beautiful. The service is excellent and the staff is very friendly and helpful. Need special attention to go up and down the narrow staircase.
Had two rooms with family including myself and wife and two children, 6 & 8, and a 21 year old friend. The hotel is one of the best botique hotels I've ever experienced. The staff was great, spoke English which was important for us, the hotel room was incredible and the location is the best in Bruges. Nothing I didn't like but with family I'm glad I got two rooms.
It was all wonderful. Fairytale setting with friendly and helpful people everywhere. I couldn't stay longer!!
all was perfect!!! n
location, great price, great clean hotel with own parking nothing we didn't dislike
The relaxed informal atmosphere, a very welcoming feeling. Nothing was too much trouble. Good advice about where to eat from staff.
The chocolate fountain included as part of the breakfast buffet The room was much smaller and not as luxurious as the photos on the website
The hotel is ideally located for exploring Bruges' historic centre on foot. The restaurant is excellent and reasonably priced, and there is a roaring fire in the bar. Could find nothing to fault it.
Wonderful property and staff. I'd hate to pay full price, but one of the nicest small charming luxury hotels I have ever stayed at! Will definately return. Brugge and De Tuilerieen the nicest surprise of 2 weeks in europe. Bar could use a couple wonderful beers of Belgium on tap.
Lovely boutique hotel with very nice large rooms. The staff spoke English and were super friendly and helpful which we appreciated after having just come from Paris. Wish we could have stayed more days to enjoy the spa. I would definitely like to return for a longer stay. Nothing to dislike about this hotel. Everything was perfect. Great value.
The location and the staff
the politness of the staff and the location with car parking no, only that the bath was a bit stained not dirty just stained through age but not a real probnlem as we had a shower
An extremely luxurious and comfortable hotel with friendly and helpful staff and placed in just about the best position for visiting Bruges. Road outside the front rooms overlooking the canal is relatively busy and very noisy at night from cars rumbling over the cobbles.
location, service,decor, the bed was uncomfortable
The hotelstaff and location.
Excellent location and the staff was 5 STAR, especially Lieven. We will return indoor pool was a bit chilly
The very friendly and relaxed atmosphere, the beautiful furnishings, the superb breakfast-dining room, the quiet canal-side situation: and above all the very helpful staff, on arrival, during our stay, and after our departure lack of a clothes-hook inside the bathroom door
the attentiveness of the staff and the old fashioned decor. The location is wonderful as it is on a canal, in centre of city yet in a very quiet street. Their Pergola restaurant is very good but is very expensive and meal portions are small.
One of the best hotels we have stayed in. Everything was just excellent. I am lost for words.....
An excellent and very comfortable hotel perfectly situated in the ancient center of Brugge. Quiet, very romantic location and hotel. Attentive and friendly service, comfortable and very well kept room with soothing view of a canal. Excellent breakfast. Very good value for money. No, this is a world-class hotel.
location - close to ciy's features; parking available; night staff extremely helpful breakfast room for party of four rather gloomy, there was a nice 'conservatory area' but this was set for twos & threes generally but we were able to use it once. The dining 'bistro' was small & disappointing - from hotel description had expected formal dining room of quality...this does no longer exist
Very nice view from the room of the canal.