Excellent location - on the doorstep of the F train to Manhattan and the bistors and pubs of Park slope. Nicely designed rooms and fresh bagels each morning are a nice treat.
The staff was incredibly friendly and even helpful with the baby we had with us. Parking was free! The beds were amazingly comfortable. And the room was very well appointed. It's location withing Park Slope isn't on the most exciting street. However, you only need to walk a a few blocks to get to the really nice parts.
Very personable and helpful staff with a sense of humor. Clean and stylish rooms. Awesome free breakfast delivered to room. No gym, but I understand due to limited space availability in area.
the room was very modern and cute, bed was comfortable and room was clean, lighting romantic
The bed was quite comfortable, and the room was tastefully decorated in a modern way. The room was a decent size for New York City standards. While the location is a bit off-putting at first, the shops and restaurants of Park Slope are just one avenue away. It was a prefect for visiting friends in the area. While the rain shower was quite nice, it was odd that the bathroom was just part of the bedroom. It allowed for little privacy.
proximity to sites visited n/a
The staff was very nice. The ice machine was in the basement.
Staff was super nice, great breakfast. Great service The shower wasn't very private, open in the room. You could see in. Bathroom too small. People in the next room noisy.
Friendly people, unique rooms, nice view, comfy bed, good bathrobe
Our room smelled like smoke. We had no key to the second room as their key machine was out of order. We had to find a staff member with a pass key to enter. BAM, dining
very comfortable. small, but well designed room. quiet. a bit pricey considering the location.
The hotel has an interesting design, all blues with bose sounds system. Parking is virtually none, so ad for parking is not accurate. We had to park far away and hotel staff did not help. Very poor service.
the location is excellent and the rooms are well presented and clean. the staff are very helpful + friendly. definitely stay here again.
The room was a bit smallish, but the standard of the room is high. The personnel was very helpful concerning transports to and from airport. The hotel is close to Lorimer Street subway (and then only two stops and you're on Manhattan). The breakfast is ok, but not comparable to what you get in a 4 star hotel elsewhere. Some of the personnel in the reception was not especially interested in helping with questions etc.
The rooms were very clean and the little extra touches in the bathroom were really nice, shampoos , conditioners and body products. The bed was extremely comfortable complimented by a perfect selection of bedding. The iPod docking station and 42" tv were also a fantastic addition. A lovely room. The breakfast was also really good to help start your day off. Starbucks coffee :-) very good selection of pastries and cakes .
Good location, near subway L which takes you quickly to Manhattan. Clean room, comparably good breakfast (by american standards), nice personnel, comfy beds. Safe and fridge in the room. The hotel is located near the highway; rooms facing the highway are noisy - bring earplugs!
Nice room, close to the L and G trains, friendly staff
The hotel staff was great. Service is friendly and on demand. Located in a Brooklyn neighborhood, close to restaurants, shops, bars, convenience stores and three short blocks from subway. So there are no surprises immediate area around hotel is rundown, but the neighborhood the hotel is located is typical city neighborhood with friendly people. Sal's Pizzeria, 544 Lorimer St delicious and friendly. I felt safe when arriving from subway from 11 pm to 3 am. Free wi-fi, breakfast, newspaper and use of computer and printer in lobby. Rooms are small, very clean, very well decorated. Very big plasma hd tv with many channels, refrigerator, and slippers. Great ambiance. Not honeymoon hotel but great vacation hotel. I would not recommend this hotel for a family with young children as there is no facilities for them as the only reason. I was alone and loved it. Would have loved it with significant other.
Cleanliness of rooms and quality of furniture and facilities Checking was not not the best as we were given the wrong room and were told we had to move a couple of hours later after we had unpacked. We stayed but had to pay an additional 30$.
A jewel of a hotel, very conveniently located near a subway station. The staff and accommodations were wonderful.
Pleasant staff, reasonable continental breakfast, nice room.
Good location for local bars and cafes. Close to Metro.
Very, very clean room, 3 minutes from the subway, the room is small but is very comfortable, it was like sleep in my own bed, all furniture are new, with hdtv, safe big enough for a laptop, iPod dock, more than expected for the price. Last time I saw furniture and room clean like this was 5 star Hilton hotel at Fort Lauderdale - fl.
When in a hurry, the complimentary breakfast on site was convenient and sufficient.
The staff. If items were addressed, I would recommend this hotel. The ice machines are too loud and need updating. The carpet needs replacing. Better provisions for pets in terms of small designated area to relieve themselves.
The bed was comfortable and the staff was nice and helpful. I have never stayed in a hotel with rooms this small in my life. We were staying with our 2 year old girl and didn't even have room to put her stroller. The location was also pretty bad. I was hoping to be in Park Slope but eded up in the middle of the projects.
Friendly, clean, economical, convenient. Neiborhood takes time to get uded to.
The most important thing - very clean
Price location to QM2 dock and JFK airport No yellow cabs pass the hotel, we had to wait almost 30mins for a cab to the airport at 6a.m. Area around hotel not suitable for walking cab necessary
Close to subway. Good value for NYC. Neighbourhood. Price for parking.Some of the rooms are in basement.
We especially enjoyed the most friendly hotel staff, very good breakfast, hotel car parking, king size bed, good tv and good air conditioning. The hotel was very nice, but the room could have a little bit more spacious. Also the hotel was in the middle of industrial zone and the four nearest metro stations were all equally as far, so it was quite a long walk. Own car was a very good idea.
Buffet breakfast There was no fridge
Helpful, efficient staff, clean, comfortable rooms, good, fast breakfast, central location for downtown Brooklyn, excellent value for money No social area
The king sized bed was great, extremely comfortable. The staff at check-in was very friendly, welcoming and helpful. The complimentary breakfast was excellent, fresh food and good variety. The busy intersection of Smith and Atlantic that my room overlooked was noisy during the morning rush, making it virtually impossible to sleep in past 7:00 a.m.
The location was great - two minutes to the subway which gets you to Manhattan in no time and just down the road from some great bars and restaurants on Smith Street. The staff were friendly and helpful and the rooms were lovely and clean. The free cookies are a nice touch too!
The bed was terrible as was the lighting in the room
Art work, decor Bed lights didn't work, bathroom walls including backsplash tile were dirty. Breakfast was mediocre.
Staff is friendly. Love that their is no carpet. Location is good. Closet way to small. Warm water , needs more water pressure.
Nice room, design. Breakfast is rather poor.
I liked the absence of carpeting - it makes it easier for the staff to clean, and thus the room was cleaner. I also liked the clever design features. I would like Coca-Cola products in the mini-fridge.
location, location. Euro design. Downstairs bar. Very comfortable bed.
Room with 2 Doubles for my son and myself was well appointed and large enough , no crowded feel. Great comfortable pillow top beds , very welcoming. Bathroom didn't have any exhaust fans , but that's about it.
We love the Nu Hotel. We stayed last year for our wedding and we enjoyed it so much we returned again for our anniversary. The staff, location and complementary breakfast and coffee in the morning are all great. We will definitely be returning!
Comfortable bed, modern look, friendly staff, great location. Surprised the cleaning staff didn't throw away coffee cups and put away hair dryer after first of three night's stay when tidying the room.
The location was perfect and the staff was great. The room was well- appointed- very clean, enough space, comfy duvet, robes, an extensive and interesting mini bar selection, great internet. We also liked the quirky design features- hand painted art on the bedroom wall, cook light fixture, and the chalkboard wall in the bathroom was a pleasant surprise! We had a very hot room. The thermostat didn't seem to be working and there was no way of keeping the heating system turned on (it was winter, after all) and yet on a lower temp. Staff was very responsive and accommodating. Solution was to turn off the system and the hotel provided us with a space heater- which worked like a charm.
The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us. We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
the location was perfect for our main purpose in visiting Brooklyn. the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
I appreciated being able to eat breakfast. Location was good for me. The room was very clean. I would have liked a coffee maker in the room.
Clean, well equipped, nice to have on site parking Very very very loud at night; despite being on the 4th floor, people were yelling, slamming doors, and walking around until 4am.
Clean Fire alarm went off three times in the night, house keeping was obnoxiously loud in the morning, to the point that I could not sleep and had to wake up. Could not get a hold of management for two days, and after demanding to be comp-ed for my horrible night's stay, was only given $55 back.
None Evening staff was very nasty she implied I did not hear very well when I ask questions on parking space when I checked in. They never told me is was come first, first serve bases and I needed to go get my own space wherever I found one to park. They just said, there was parking on the inside. There was no extra blankets or pillows. Iron or ironing board and the rooms heater did not work well either. We were very cold that night. Unfortunately, we were there for a funeral which made our experience at your hotel more depressing..I Will not book or recommend this place to anyone. It was not worth the money I paid to stay here. I have stay at 4 and five star hotels and this was not a star..
Good welcome, good assistance to get a taxi. The phone in my room was not working well, I mentioned this to the recpetion several times, but they did nothing. The receptionist was even thinking I was stupid.
This guest did not leave comments about this hotel.
location and cleanliness The staff was not very cordial or accommodating.The front desk girl who was working in the afternoon when I checked in tried to give convince me that she did not check me into a handicapped room when in fact a maid confirmed it.. I did not appreciate it..
This guest did not leave comments about this hotel.
The hotel's location was in the heart of Bay Ridge. The Breakfast room and breakfast was very good compared to other places where we've stayed in Brooklyn. There were hairs in the shower and the room's air conditioning was noisy and inefficient. This hotel property needs upgrading.
excellent. NThe staff were very friendly and had excellent customer care service . O I really enjoyed my stay.
Location and customer service No
The hotel was very clean. Dont know if the bed was a Queen, it appeared very small, we have a queen at our house and it appears larger than that one Our room was across from the vending machines #217 and the noise was terrible. The subway noise was all night long. (I know you cant do any thing about the subway train) I could not stay there again. My husband and I slept 1/2 hr.
close to subway. good computer with printer available for guests. helpful staff. close to shops, restaurants, etc. comfortable bed. no bathtub in room. room was very small. no microwave in room. No laundry room in hotel. was weird about my choice NOT to have housekeeping-- suspected I was hiding something-??! hot breakfast food was grose. weird smell throughout hotel.
Clean and quiet area. Small room but other than time everything was good.
The ladies at the front desk were awesome. The shower doors were a little tough to move for a senior citizen.
This guest did not leave comments about this hotel.
Front desk staff was rude.
Next to the subway. Good value for NYC.
Fast connection with MTA Subway to downtown Manhattan. Noise from the street night over. Carpet (what's in the name!) looked extremely old and unclean.
downtown easy to acces the environment
Only negative was the level of outside noise throughout the night....would recommend earplugs
Free parking, light breakfast, price No facial tissues or toilet paper in our bathroom. Room not very clean. However, for a one night stay, it was okay.
Nothing! All Staff had no matters, The room had no cleanless. Was horrible. The Smell was so bad. And the bed was falling apart. We was expecting a little more.
This hotel is conveniently placed on the L subway line, when you come out of the station it's literally right there, but make sure you check that the Manhattan bound service is running. Unbeknownst to my friends and I the service was down all weekend while we were there. Fortunately we were able to find an alternate route via the M and J-Z lines, but it made travel in and out of the city take significantly longer than it should have. The rooms could be cleaner, though that could probably be said about many places. Also, the continental breakfast left much to be desired: a few donuts, pre-buttered bagels, and some coffee isn't exactly offering the greatest choices. Also, make sure you know how to get to the place if you're taking a cab from Manhattan, none of our drivers had ever been out to that area and we had to direct them, luckily we could since we had our phones with Google maps on them.
location was good for the money spent. it was a bathroom and a bed, that is what we needed kind of dirty, shower did not work correctly, neighboorhood was a little seedy. i reserved my room with a credit card, but payed in cash, they charged my card anyway and now i have to wait 8 days to get my money back
I liked its location and how close it was to the sub way I hated the staff and how they treated me. The man at the front desk was extremely rude and tried charing me an extra 65 dollars for checking in 2 hours early. He also screwed up our payment and this caused me to have to get money wired to the city so i could pay for the additional night. Also my car was hit in the parking lot that is covered in camera and when i went to ask him if he had footage he said summer only which doesn't make any sense. You could tell they could care less about the customer then any thing. Also we told the house keeping staff not to clean our room and we came back from being out all day too find all our underwear folded on he bed which is discussing but at least they changed the towels
I did not like anything, staff, cleanliness,location was all bad. broken furnitures.
It was a great hotel for the $, considering the prices of hotels in Manhanntan.
It was comftarble and a the room was clean, I had a great stay. Staff at the front desk was a bit rude. overall everithing was good.
Booking was fast easy and accurate There were filthy used condoms in our room that my seven year old daughter discovered and no one has returned my call to resolve this issue yet!
it was mainly convenient and it served it's purpose compact size of the room was not pictured acturally.
location and professionalism no breakfast in bed
Few things... The furniture in the hotel is new, but the room is not confortable... the space in the room is very narrow. The bathroom is the only thing that I like... and the breakfast. The room was very narrow! O request to staff to change my room, but they were not polite and rude! I defenitely do not reserve another night there!
everthing was nice and clean and the lady that was in charge of the breakfast room was very kind .
The hotel did not have record of the price that I had booked the room at. It wasn't until I produced my booking .com acknowledgement that they were acknowledged the price. They wantwed to charge me $40.00 more per night for the room.
Nice & clean and Good value for money, near to subway station. Most of the staff were helpful apart from the older guy when I first arrived who was abrupt and unhelpful, which you could do without after a 3,000 mile journey when I friendly welcome would be nice!!
The service, room, restaurant, location were excellent.
location is fabulous, rooftop bar was very nice. the room was very small.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
unique, great location - very little street noise.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
Helpful staff Long walk from ecerything
This is a no frills, only the basics hotel but with the clean and comfortable furnishings that you expect from a Holiday Inn. Plus its at half the cost of the Manhattan Hotels. On the fringe of the Brooklyn Brownstones, it's right by the R,N & D subway line which will all take you right into Manhattan and one stop away from Atlantic avenue for transfer to most lines and the LIRR. There are a couple food places across the street, Dinosaur BBQ being the best of your choices. If you are looking for a reasonably priced hotel that is clean and comfortable and are willing to navigate the subway its perfect. If you are hoping to be a couple blocks from the action and take a quick cab to times square then your looking in the wrong place. But if thats what you want you will pay twice as much for that. Again, no frills, do have a free breakfast with eggs, cereal, juice, fruit ,muffins but you're not going to see a gym, or pool, or bar in here. You come, you check in, and then you go out to explore! If you don't like that, then again this is probably not for you. Also, other than for your luggage, take the stairs. Only one elevator and its kind of slow. But again this is NYC, if you can't take the stairs ,you're not going to get very far in the city!
It was clean and convienent...staff was helpful and friendly.
The elevator was out of service. I booked online but they charge me twice and charge me for car parking 50$
Convenient and close to subway and Long Island Rail Road Hub. The wiFi was weak and inconsistent. The tv signal was constantly freezing and skipping during the Giant game.
Room was ok & comfortable Very poor elevator service - really could a second one, esp. for maid service - dingy hall carpet - hard to change temperature in room
Close to Metro One elevator, No bath towels, limited toiletries, no soap, no shampoo. No easy chairs in room.. Poor value/
The hotel is within walking distance from the subway and there is a great BBQ place across the street. I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.
location is perfect for visiting my grandson. Lower rates
We have stayed at this hotel before and found it to be convienent , it's near my daughter's apartment. the staff are friendly and helpful. the are clean.
It was close to a subway station, and the staff were friendly. The AC in the room worked well, and the shower had good pressure and hot water. Breakfast was very good, and they had a respectable biscuits and gravy. Very tiny room, even the mattresses felt like they weren't even full sized. No closet at all, just a tiny wardrobe that was already half filled with the iron and board. One of the phones didn't work. The room-darkening curtains did not close all the way. No luggage rack, so we had to stack our suitcases on the desk and chair. There was also no mini-fridge, but honestly where would they have put it, under the sink? The door wouldn't close tightly and did not feel very secure. The elevator was incredibly slow.
I had mistakenly made my reservation for the next day. One of the front desk employee was exceptionally rude. Instead of attempting to help like the other front desk employee was doing, he dismissed me with no further assistance. I had a phone charger and my phone had died, he would not help me charge it. I wanted to us my phone to find a different hotel that I could stay at. I was inebriated, but your employee is not a health care professional to make that accusation.
I I paid 2 different fees which mean I was double charged.
Good value I forgot to leave a tip for housekeeping the first day I arrived. When I returned in the evening, I found that although the room was properly cleaned, the bathroom supplies (hand towel, shampoo) were not replenished. Everything was back to normal the following days when I did a tip each day.
Room was claustrophobic and so small we could hardly move around. Fact that a man committed suicide with toxic chemicals in the room next door certainly did not make for a good experience. Hotel staff was only responsive when we inquired about obtaining a new room. We did get a better room, but were offered no compensation.
The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme. I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!
I loved that the hotel manager Mike Williams is very accommodating to me! I appreciate even the smallest gesture! Staff amazing, good neighborhood, walking distance to the metro! Love it and would definitely stay there again on my next visit! ! Oh and the view from the 10th floor is incredible:)
The staff is very friendly. Rooms nice and clean. Decided to go to the 10th floor for the $12.95 breakfast. Very disappointed with the value. No different than what you would have free at Days Inn. Do not recommend it at all. second day ordered a pot of coffee, tasted like colored water.
Got a really good deal. Standard hotel with nice amenities. Water in the room cost $7 plus no vending machines.
The staff was very friendly which made my stay very enjoyable. The room was spacious for NYC standards. They were quick with bag storage, check in, etc. I ordered delivery food for dinner, and the front desk called the room and sent it right up. I was very happy with the customer service. Wi-Fi is not included in the rooms, they did not refill the shampoo, conditioner, body wash every day, the breakfast on the 10th floor could definitely use more variety. They should definitely offer a non-diary milk option. They only had skim or half + half. Not that many TV Channels,
Location is superb, especially for visiting Lower Manhattan or Midtown. Staff was exemplary and very attentive to our needs. I was able to do an early check in. The rooms are quite small. Nice, clean but very small.
The location was perfect for my needs and there is little else to choose from in this area. Staff were cheerful and earnest. The complimentary tea/coffee/lounge with free wi-fi was was stocked and a nice view... excellent touch. There were shorts in the electrical system in my room. The air conditioning, electrical outlets charging my devices, and the bathroom light would occasionally spontaneously turn off even when I was inside with the key in place. The window area near the AC and the furniture was really grungy. The wallpaper looked to be at least a decade old, making me think the management hadn't done a full renovation in many years, only superficial spotty maintenance work. Definitely expected more for the price.
The staff was so nice and helpful. Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.
The hotel was very trendy. We booked the basic room, but we felt it was a little small so I told the attendant at the front I wanted to upgrade the next morning, he told me to call up to the desk the next morning. Once I got back up to my room I received a call that I got a free upgrade and we would be able to stay in the bigger room for our stay which was awesome and close to everything to sight see and the fdr. The price of juice was pricey but it's New York and you gotta make money but nothing was bad about the hotel from our experience
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
Excellent location, friendly staff, free internet in room. Because the hotel was set back from buildings either side the room was naturally quite dark, and tended to be a little noisy, but it is on a busy street
Convenient location, nice desk staff room too small for comfort...elevators not effecient
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
Good hotel. Nice bar downstairs. Internet is free. Design quite strange. I guess they tried to imitate urban style. But it looks a bit depressive (dark brown and black colors, metal elements of bed and chairs).
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
The front end staff was always very helpful and pleasant
Location and cleanliness of room
Location was excellent but hotel was way too expensive
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
The staff was very polite.
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
Very Clean, well maintained. Smallish rooms.
The rooms were large and well appointed. They were clean and quiet. A bit dark decor and lighting in the lobby area.
Clean and spacious room The only reason why i booked this hotel is for the rooftop and you guys completly ruined my stay by closing the rooftop for a private event the ONE day i booked. Good to know that no matter how much cash you shell out youll still get beat over the head because of rich people wanting to close off a whole area of a hotel. Horriible experience.
The rooms were quite large especially for Manhattan, fantastic location & reasonably priced! all in all, a thumbs up! Bathrooms could be given a more modern look
Staff and room.
Older building, recently updated. Lots of charm, yet very modern. Location wad terrific. Hotel was spotless. Pillows on bed were small.
Whenever I visit NYC, I always stay at Affinia. Great hotel. Friendly staff, large clean rooms. Excellent location.
Nice staff very helpful great experience front desk excellent would recommend highly
They charge $14.95 for wifi in your room. The Lobby furniture is very old no back support. & Very saggy
comfy beds and close proximity to everything waiting for lift and thought room and bathroom could have been cleaner
Great location and valet parking
wonderful location, superb rooms. We had a one bedroom suite which was fantastic for our long weekend. will definaitely stay there again. Loved the internet Concierge service which worked like a charm. small thing but in the bathroom fluff behind the door not removed for duration of stay.
Friendliness of eall employees, hotel restaurant handy and reasonalby priced, nice sized rooms, has computer set up for checking into airlines Not one thing
Great location, clean and modern rooms, free wireless & wired internet connection. Staff not overly friendly
Stayed at this hotel for 7 nights in room no 825. staff are very friendly it is right next door to the world trade centre and a lot of building work is being done, I do not understand why people complain about the noise on previous postings, as when you are in the hotel you can hardly here it [yes everyone knows there is a lot of building work so why complain ] breakfast is good value , free internet use and free coffee in the louge I would highly recommend this hotel,michael & louise westcliff-on-sea essex england
quite new.....very cleanly....comfortable bed.......
We where not told that the room was a "pull out sofa bed" so I was forced to upgrade, I was also told by booking.com the breakfast was $8.00 for the continental buffet and it was 16.00 The Price, you can stay at the Milleniium for the same amount of money and its much friendlier and luxurious
the location was conducive to trips to various sites in the city,the staff was pleasant and the continental breakfast was nice.
The Room are new and with good furniture.They are big compared to the New York Standard. The bathroom as well is enough big and everithing is very clean. No noise even if near to the constructions of the wtc. 3 different metro near to the hotel in 200m. Good free WiFi. Public pc with printer available. Free fresh water on every floor. Complimentary breakfast is fair, but few choices and not refilled. Time for breakfast is short (07:00 to 09:00 am). Breakfast room is small and not equipped with tables: they are still finishing the hotel (Dec 09/Jan 10) and then there are only armchairs with small tables on the side. Staff not very professional. The price is already full even if something need to be finished.
The location is unquestionably the real interest for this hotel may be we were unlucky but we had neighbouring very noisy and boring late in the night, noise again very early in the morning and the hotel just forgot our room cleaning while it was totally free all the day
The hotel was beautiful I disliked the way I was treated by some staff
Beautiful, confortable and very very clean !!!
Staff was friendly. Rooms were cleaned quickly and good Breakfast buffet was too expensive
The room was decent sized. The bed was comfy. The water pressure in the shower was Amazing! The hotel was conveniently located. Nothing was included. We got breakfast for one person, one morning, and it cost $41. Everything was extremely overpriced. Drinks, snacks, all of it.
Everything we needed was there or offered to us. The rooms were a bit drafty, but overall we stayed warm.
Front desk person was rude and not concerned at all of making us feel welcomed.
Location, Easy check-in & out, decoration, staff... The jackhammer noise work me up at 1:30AM both mornings..
Good functional albeit small room. Location good for us. Easy to get cabs. AC was not effective. Did not cool below about 76f no matter the setting
Staff was friendly. We felt really welcomed. The shower curtain smelled like wet towel. The AC was not cold enough and was very loud. You can hear every time a door closes in the hallway.
Friendly staff. Good location. Small rooms. Thin walls, you can hear you neighbors very clearly. When we arrived the TV remote did not work. the iron in the room did not work properly, and there was a loud noise when the air conditioner was running. We ended up changes rooms.
I like the staff, however I did not get my requested room with a few The location of the room
This hotel has a great location and classic old-school Manhattan feel. It has a doorman, full bar, and offers room service. While I appreciated the old time Manhattan style, I expected more out of a Hilton in Manhattan. It looks like the rooms haven't been updated in at least 10-15 years. No iPhone dock, no refrigerator, no bath robe. The bed felt hard and springy. They only offer free wifi if you're a Hilton Honors upper level member. I had just come from 4 nights at another Hilton on the West Coast where I received free wifi. Overall, it felt slightly pretentious--as if I was supposed to overlook these things because of the great location. Just because you are running a Hilton in one of the wealthiest ZIP code in the US, does not mean you can provide a subpar product. Oh and our entire floor smelled like marijuana smoke after midnight. I wouldn't stay here again.
Clean, beautiful view, attentive staff 20min cab ride to uptown
Great view, clean rooms, very attentive bellhop and staff. An air conditioning unit that was never able to reach the desired temp and a rattle from the unit itself all night long.
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
The rate was great for NY. Room was clean and the bellman are always helpful. The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
They easily accommodated all of my requests and the staff was delightful in all of their interactions. Beyond that, the hotels looks nice, has clean facilities and has a great location next to the One World Trade Center/Freedom Tower, as well as connections to a variety of subway lines. Very convenient.
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably. The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
Loved everything from staff to the fresh new high class bed sheets 55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.
Baggage check & location
Beautiful hotel. The room was clean, nice and had an amazing view of the Freedom tower! Well worth the money