In one word: Everything! This was the best experience I have ever had staying at a hotel anywhere in the world. The accommodations were exquisite and the staff was the friendliest and most helpful group of employees that I have ever encountered. Many thanks to them for making my vacation to Beijing one that I will remember for a long time. Note: The Opposite House is also a wonder of modern architecture.
all the staff are friendly and speak good English and the check-in is informal and novel. The restaurant Sureno has good food and an extensive wine list
The room amazingly large. Probably the best Boutique Hotel we've stayed in. Excellent resto too
Design, location, service attitude. Service level not up to price/other quality.
Very nice and original hotel. Sculptures in lobby give it character Lobby and bar too dark at night : don't go overboard with the design look & feel...
good design, good atmosphere a little bit not comfortable with the wood bathtub!
I liked everything. The Opposite House has met and exceeded all my expectations. From the hall/lobby, bar, restaurants and spa design, to one of the best rooms I have ever had (I stayed in a 70m studio). The photos on the internet are true to the actual hotel. Facilities superb, attention to detail is everywhere, and customer service is of top level, with an incredibly attentive and kind staff. It feels like every possible need has already been thought through on your behalf and you get even before you ask. I had drinks at the bar and food at the mediterranean restaurant, which was excellent. The surrounding area is very interesting and pleasant as well. I will reccommend this hotel to anyone looking for a great place to stay in Beijing. As much as I think about it... there is not a single thing I did not like about this hotel.
Design of lobbies, eateries, and design and furnishings of room. 1) There is some stains on carpet (below table) in room 607. 2) There is no free PC terminals for a quick and short access of internet (usually available to house guest in European hotels of similar positioning. 3) One front test lady, though pleasantly presentable, was impatient with most guests at counter.
Excellent service and quick response to any issues. Front desk spoke English. Rooms are large. Good amount of English tv channels. Bad room service food. We should have complained. Bread was hard as a rock. Soup was cold. Sandwich was not edible. But the food in the restaurant in the morning was good. Buffet is excellent as well.
Great, clean and quiet location
The staff were friendly and very helpful. The room was rather clean.
All staff were personable and very helpful to non-chinese speakers. Breakfast was delicious, especially the bircher muesli. Room was quiet and comfortable. Hotel was central and convenient for our visit. An extremely enjoyable experience.
The swimming pool, the location, the garden
the Services an awful smell was coming out from drains.
To be honest, it is a clean hotel. Definitely, not a 5 star hotel (3.5?). Hard to understand the accent of the staff while speaking in english. 2 yuan per minute for the internet connection is extremely expensive. None of the services are free, for example you have to pay for the swimming pool. Tours organized by the hotel to the Great Wall are not worth it. Staff is not honest: they promised and repromised me that the weather forecast was going to be sunny (for the tour to the Great Wall), and it finally was extremely foggy and rainy, they simply wanted to sell another ticket and promised me everything I needed to hear.
This hotel was fantastic. Rooms large, clean, comfortable and quiet. Services and facilities were all to an extremely high standard, from the room to the restaurants, bars and public areas. Location is good, central to most of Beijing attractions, and only 5 minutes walk to the subway station. The hotel even placed a complimentary birthday cake for my wife in the room which was a very pleasant suprise. I would definitely stay at this hotel again and recommed to others.
Great hotel to stay at. Everyone speaks good English and is willing to help
Hotel permitted bandit (unlicensed) cars posing as taxis to transport people. Very bad practice!!!!
the lovely staff. the toilet. it was a bit run down.
Professional staff, facilities I was OVER-charged by the hotel, compared to my booking.com reservation. I was quoted $350 for my 5 night stay, where 15% service charge was "not included"; this should come out to ~ $402 total. However, when I checked out, my credit card was charged $434. Though this is not a big difference, I feel as if my booking.com reservation quote meant nothing.
Parts of the hotel were not open to the public which should have been shared at the time of booking not two days before. The floors were never vacuumed during a one week stay. Other than that, the hotel was clean. However, since it is a 4 or 5 star hotel, it was a little surprising that the hotel staff's English wasn't a little better.
intreetinut personnel of the hotel room and excellence and diverse conditions, complete only regret that I had more time to settle, is still on the run and trying to do my work for which we came, but also to see some of the city
Good Location, very comfort and plenty of restaurants in the hotel along with other things to keep you interested. The daily room make up got worse during our stay.
The Capital, although nice, does not cater to the clientel as other hotels I have experieiced in China.
Position of the hotel and pick up service rom the airport was impeccible. Non quite to the luxury standard of the bangkok or Hong Kong hotels. Not a complaint, just an observation.
The location is extraordinary, the lobby is very nice, the bed is very confortable, the staff is good. The price for the breakfast, tee, and drinks crazy, and totaly disproportion with the chinesse average.
Everything outside of the hotel. Not much.
This hotel was so luxurious. Although it was luxurious, it was not best.
nothing special. Cleanliness in both room.
Quality of the Room NN
It's not 5 star hotel. May be 3.5, maximum 4. Good location in the center, but closer subway station in 15 min by walk. Bad English on reception, bad service in the rooms, expencive price in restaraunts, not bad fitness center and swimming pool. Not bad hotel for chinese buisnesmen, but no for foreign tourists.
A CBD hotel with glasswall exterior, but with a pleasant interior and natural marble finishings. Highly recommended for businessmen, who know their way in Beijing and appreciate value for money. The international hustle and bustly, but for that, you can walk to the nearby China World Tower.
The services in the hotel was generally good. We would like to compliment the great service rendred to us by the Concierge. Thank you very much. However, the service in the executive lounge was poor. Staff and even the manager were not trained, they do not possess food and beverage service skills and knowledge. They were busy entertaining themselves and guests like ourselves were ignored. the food quality for both breakfast and evening cocktails were poor.
The staff were very helpful, and most of them spoke decent english and made it easy to communicate. The rooms were really nice and clean, and the size was great. Very good value for money. On the map and in the hotel introduction it's made out to be walking distance to the silk market, but it's actually a 40 minute walk and you are alot better off getting a taxi. The pool is supposed to be free, but swimming caps are mandatory without this being stated anywhere and you are charged 170 CNY for one, which dismisses the point of being free of charge I think, as not many bring a swimming cap. We were on a shopping holiday, but when we arrived at the hotel they charged us 5000 CNY in deposit for the room. I thought this was way over the top, as we had already paid for the hotel. The money wasn't back on my account before two days after I left, and therefore shrunk my budget alot. The breakfast was expensive and not very tasty.
The hotel is very nicely appointed, the natural wood and marble provide optimal ambience, the bed and bathroom are very comfortable Language barriers and local management make this hotel less accessible for international tourists, but it's a gem for the experienced business traveller seeking 5 star comfort at a 3.5 star price. A true find in Beijing.
Staff very courteous and helpful. Room good size and well appointed.
Comfortable bed and bathroom, high end feel without the high end charge, superb swimming pool and sauna No CNN or BBC, and staff speak only basic english. Despite the international name, the hotel seems to target the local market.
Has nice gym and hair salon. Internet was not working for one day and I.T. person wasn't very good at solving the problem.
Great location; close to major attractions
acess to hwy alot,teleohone system,food,internet
An older but well-maintained hotel. Extremely clean. Very nice staff. Comfortable (very firm) mattress. Brightly lit gym. Right outside the Dongsi line 2 metro (20 ft?) and walking distance to restaurants around Workers Stadium. Not modern ultra-luxury but a comfortable place to stay. Very, very, very slow Wifi.
The location just down the road from a good market and right next to a MRT. Being woken early on a Sunday by a chambermaid in search of laundry - thinking my breakfast was included in the rate I booked only to find it wasn't and that the breakfast was quite expensive! (no doubt my own fault)
Within reasonable distance to airport and shopping sites. Paying for Poor Internet Services that was out more than on.
good & prompt service they should offer complimentary internet access like 90% of other main hotels. about 10 euros per day are way too much and not at all justified.
The rooms were spacious and clean. The hotel is located at close proximity to the center, an ideal starting point for many trips. The hotel breathes a very luxurious air which made the stay a very pleasant one. Overall, staff very friendly and helpful - with good English service. During the last night there was a lot of noise due to unscheduled maintenance. The staff said that they would take care of it but didn't. I had to complain several times before they told me they could not do anything about it. They solved the problem by shifting us to the top floor. For the inconvenience they offered us free breakfast and a free shuttle to the airport. So in the end they did their best.
The swimming pool Too cold in the room.The heating system did not function well in our room.
Stuff are nice, but hotel conditions & facilities are only worthy 4 stars! Airco is really bad!
There was a big renovation of the lobby going on. Very inconvenient and there was no mention of that fact prior to my arrival!
Breakfast and dinner! I never saw a dinner buffet where even the drinks(juices and beer) are included. It is not a topic I didn't like but could be better: for such a standard hotel, more of the staff should be speaking a better english. The concierge is not exploring its potential which in a city as beijing is huge!
Very convenient center of the city location. Very polite and accommodating staff. Large, comfortable room with a nice bathroom.Very good breakfast. I stayed on the Club Floor, which had additional amenities.
The room is clean, spacious and the bed is comfortable. It is walking distance to some good local shopping and eating places. There is no wireless internet in the room so I cannot use my iPad. Shampoo & hand soap were not replendish during my 4 nights stay. Strong cigarettes smell even though it is a non smoking floor.
breakfast was very good, room clean and ok, location close to wangfujing avenue and forbidden city ok no karaoke
PC provided in the room and connected. People smoking in the lobby
Smite of the staff Room was clean I was allowed to stay by 2 and 1/2 hour extra The lobby of the hotel is too noisy
Location Lack of interest when Air con reported as not working, did not want to acknowledge the problem in the morning at check out, this hotel was typically closer to a Western 3 star than 5 star as advertised. Bar closed at 11pm!
staff is very nice and helpful, room is very confortable and tidy, price is reasonable
The room is big and clean with a flat screen TV as one would expect from a 4/5 star hotel. The location of the Hotel is about 15 to 20 minutes walk to the pedestrian walk of WFJ. It is about 10 to 15 minutes walk to the Dongsi subway. Not exactly what we'll call "near". The address is no. 2 WFJ which is the other end of the pedestrian walk. It is suitable for those who have transport or those who travel a lot by taxis which are plentiful there.
attentive staff - "make it happen" attitude; nice rooms, well kept Spa closed "under construction"
Cheap They scammed us, by offering a "complimentary laundry service" charge, but when we got to the desk they charged is almost $100 for ten pieces of laundry.
a lot of in-house restaurant to choose ; western or chinese or japanese.and is connecting to mall.
Very comfortable and extremely reliable.
Clean, modern Services over priced. Room - was allocated a twin, must be the only luxury hotel in the world where twin means twin singles not twin queen size. Furthermore, was told no non-smoking room available at 15:00 hrs check-in yet colleague arrived 1 hrs later and was allocated.
Can't beat this location in traffic-plagued Beijing. Convenient for most business destinations -- with the exception of Haidian. Decor is tired and worn and needs a serious refit. Bedside "control panel" was no doubt cool in 1998, but in 2016 the keypad is greasy and glitchy ------ and I'd kill for a 2 amp USB outlet in the same location...
Outstanding service and location. The room was extremely comfortable. The hotel brunch had a wide variety of food that was excellent. Convenient subway station right next to hotel. I would definitely stay a the Regent again!!
Bed was awesome! Not hard and uncomfortable as I found at almost every other hotel I stayed at. Bath tub was spacious. Location was great! A little on the pricy side, but for the bed, I would have no trouble paying the extra cash.
the room and the spa
The room was not clean enough.
A fine example of an international luxury hotel. Everything is at your fingertips.
One of the best hotels I have ever stayed at. The level of service is excellent and the cleanliness is great. Real luxury.
Excellent. One pf the best hotels i have ever been in my life !
Good service , super location , unforgettable spa ! Super Hotel!!!!!
the front office staff need a training how to deal with the customers very bad attitude, unbelievable the check inn takes around 40 min and check out more than half an hour and the duty manager he’s not fit to the job at all
The hotel, services, spa, location was perfect. The view from the 15th floor through the window wall was just breathtaking. They changed us all the cosmetics and consumable staff in the bathroom every day. The position was just 2 min walking from the comercial Wanfujing street. The location was much far away from the Tien An Men square or Forbiden City than it seems on the map, but the subway is just under the hotel.The most unpleasent thing about this hotel is the fact that they ask you at the begining to make a money deposit as big as your stay plus 3-400 euro for different expanses in the hotel. We exceded the 3-400 euro extradeposit, and even if we still had to stay 3 more days for which we already payed the deposit, when they realise that we exceded the they called in the room at 23.30 to tell me to go to reception to pay 400 more euro. I refused at the begining telling them I will pay next morning, but they continued to call till I got down and payed. My wife couldnt sleep again for the rest of that night.
Impressive swimming pool and gym facilities
The attention to detils, service and location
The staff is awesome. You feel like you are home. They were always pleasant and helpful. I would stay there again. I cannot think of anything.
Manager mr Tian, all breakfast crew, the concierge Sandy. Wifi was worst I've seen, the Chinese govt blocked everything it's ridiculous especially for The capital of China, how can people do business there.
Their service is v nice.
The Park Plaza is an excellent hotel and well worth the money that we paid for our 5 night stay. It is very well maintained and excellently located extremely close to the Dengshikou metro stop and within easy walking distance of the Wangfujing walking street. The staff is friendly and highly efficient. Everything worked excellently. The buffet breakfast was excellent as well. There is nothing negative that I can think of about the hotel. I will make it my Beijing hotel choice for all future visits to the city. It is well worth the moderate cost.
Excellent staff, they're very helpful and they've good skills of English. The room was very spacious. The hotel is very close to shopping areas and historic areas. Nothing...
The staff were very helpful, polite and friendly. The location is very convenient with a subway station nearby.
Once our booking was sorted out, the staff were very obliging. The reception staff did not honour our confirmation letter from booking.com. They were pleasant but insisted we pay their full rate. Next time I will seek further confirmations before we arrive.
Upon stating the shower facility of the superior room was not functioning as expected to the manager, we were able to upgrade to a very nice suite with room charge-upsell after expressing our unhappiness. The manager is quite accomondating.
The staff at the front desk were terrific. Very friendly and helpful, especially the receptionist Abby. The happy hour and breakfast were satisfactory at best. It seemed out of place for a 4 star hotel.
Location,cleanliness and quality of the room.
The rooms were very comfortable.
The location is fantastic, walking distance to Wangfujing, steps to a metro line, and lots if nearby restaurants and a nice hutong Nothing
Free wireless throughout the hotel. Free bottles of water.
Location, staff and facilities were super.
Felt that we were treated like we were the only people staying in the hotel. Position is excellent to get around Beijing The Concierge were not able to solve simple questions easily, not what I would expect from this type of service or this type of hotel
The location of the hotel close to the forbidden city and Tianmen Square as well as to exquisite shopping malls makes is an excellent choice for tourists, but the equipment of the business rooms and the attentive staff also makes a stay as a business traveller comfortable I brought my own laptop and benefitted from the wireless acess in the hotel rooms which was free. But the prices of the services offered by the business center and in the executive lounge (prices for copying, use of internet) are totally out of proportion.
The ambassor was very helpful in sorting out places to go and problems with myroom They allocated me the wrong room which was worth less than I had paid - no explanation was ever offered as to why
Central location, right at luxury fashion street of Beijing. European design of facility. Lucurious service and setup.Very good.
awesome location, great ambience, great service
Location and ease of getting around main tourist spots, good service and attentive staff.
They had a gentleman, who has worked at the hotel for 37 years, serve as Ambassador to English-speaking guests. He greets arrivals, offers them tea and acts as intermediary with Chinese concierges. Very welcoming. The lobby is gorgeous, location excellent, breakfast buffet amazing. We found the beds hard, though the pillows were comfortable and the room in the originial building was lovely. Concierge command of English could have been better.
Very comfortable hotel, excellent staff. We enjoyed the great quality of the rooms and the cocktail bar The sushi restaurant
Very nice hotel, comfortable, valuable only in promotion
The hotel staff are very nice. Room are clean and got everything. Internet access and other facilities such as hairdressing and coffee bar are expensive. The room is a bit small.
Nice and clean room Very poor front desk staff I waited about an hour just to bill one invoice rather then three different invoices and at the end I gave it up and paid three different invoice separately.Nothing to do around the hotel.
nothing much at all, my room was unhygnicsally dirty and the service was the worst I have ever experineced. (I travel an average of 120 to 150 days a year See above
Very nice hotel, friendly stuff and a good location to reach all poi in Beijing. Often fully booked so make sure to have your room in advance.
Tidiness and staff was quite helpful. The hot water treatment and shower facilities were attractive The water of the swimming pool was cold. Conciege people didn't know well except booking coach bus. The location was near the end road so it was hard to get taxi and the staff didn't help much. Choose this hotel if have arrangement prepared for car or know the way to subway to get around.
The location of this hotel is excellent. They are renovating their rooms, which were looking a little tired. The staff is helpful, despite the limited amount of English spoken. Maps in a Western language available at the concierge would be helpful.