We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
very comfortable luxurious hotel with easy access to the old town Bern.
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
service, style, class, location
view from the room
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
Location and helpfulness of staff. General feel of the room was very disappointing. Difficult to think of this as a three star. Coffee machine had no water.
Very nice and clean place! Good location right in the heart of the old town!
location right in the center of the city fairly small rooms, facilities
Very conveniently located to the train station. Good breakfast. The beds were terrible--the linens were rough. The room was sterile, with no character.
Free use of the internet/central location Room extremely small for a single room but comfortable.
Our room had a balcony, had on-site washer and dryer, breakfast was good and the breakfast staff friendly. No air conditioning so we left the window open at night and we awakened by street construction/trash collection noise early in the morning. The laundry on site is great but is only one person at a time and if someone leaves their stuff then no one can use the washer/dryer so you have to wait around.
Central location. Room was modern, clean and comfortable. Staff extremely friendly and helpful. Amazingly good free facilities which was a nice surprise (games room, internet room, tea/coffee room, tv room, fitness room, rooftop terrace).
Clean, near the station，the breakfast is good No wifi in the room
Very good reception arriving after midnight.Good beds and breakfast and very central location The bar closing on Sunday, automatic beverage boxes out of order.
Convenient, clean, recommendable
it is clean and well situated the carpeting of the stairs leading down from the 1st floor
Very central position No porters to carry luggage
Nice staff, clean room. Everything is reasonable It is not so easy for me to find the hotel.
Convenience to railway station No
complementary airport shuttle and complementary luggage storage was great limited access to free internet and the high cost for pay access was disappointing
Free computer/internet room. Room very small - more of a cabin with "flat pack" bathroom built in recently.
The hotel is perfectly situated in the centre of the old town, and three minutes walk from the famous clock. The pillows on the bed were not good, and the mattress was hard.
.Hotle location excellent for historic part of city Room was tiny and bed very uncomfortable. Breakfast was very basic and more than disappointing
the location there was no free internet in the room though the web page said so :(
Service was curtious Bed were very hard, bathroon was limiting, locaiton was not the best
The staff was very friendly, helpful and understanding. The bathroom was beautiful. My room was a bit small.
Outstanding welcome from reception and follow-up from owner. No
Excellent location, modern design
The location was very good and the staff friendly and helpful The room was far too small and was poor value for CHF 175