Nothing in particular! The location, the quality. This is not 4**** hotel!
Spa. Handy for transport,Quiet Poor choice of food for Room Service
Very little. The room was too small especially with a cot in there. The shower/toilet was in a cubicle in the room very little privacy if you wanted it. I would not stay there again and I would not recommend it. Too expensive for what we got.
I definetely liked the position, just 6 stops far from the city center and the SPA area very comfortable after a businees day. The receptionists were all very kind and helpful. None
It is an löusy and awful place.Rooms are small.Breakfast a dismail.
We had a great view. Rooms very quiet considering closeness to centre.. Very handy for getting into Bern Centre. It took us a while to find our way to the hotel even with a good map. But there was a lot of road work around Bern.
proximity to the transport No breakfast provided
Good price, free parking, location Cleanliness, smell in the room, entrance to underground car park very narrow,
Location, It was close to the purpose of my visit, and quiet, with a beautiful view. To hot when entering the room.
location & reasonable rates; convenient parking lobby smells of cigarette smoke--but (non-smoking) room was fine
No free connction in the rooms , parking and breakfast + 24 chf/day
It was the most reasonably priced hotel we could find in a very expensive city (country). Everything was as it needed to be for a comfortable budget stay. Front desk staff member made bus change, provided directions and answered grocery store questions even though she was swamped. Very courteous. They need more support at the front desk. It was always busy for the one person on duty at check-in time.
The location just opposite the Bern Expo is perfect - only few minutes of walking.
The room was very clean and tidy. Parking places were not enough. .We had to look for parking places, although we had payed for it.
parkingplace the way reception helped us. no good listening end she even didn't look in my face.
good location - pubilc transportation to old town right across the street, took 5 min or 15 min on a scenic path.
Consistant high standard throughout Europe. Choice of breakfast items could be better, specially considering you actually charge extra for this.
best price and easy to get to location
I had a good room and clean facilities. It's easy to get there (just get on tram 9 from the train station).
The room was a great size and the room facilities were in good condition. The distance from the city centre was a little too far for walking distance, but the tram stops right out the front of the hotel and takes you right into the heart of the city.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
service, style, class, location
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
view from the room
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
very comfortable luxurious hotel with easy access to the old town Bern.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
Staff was friendly and very helpful
It's really close to the railway station. Room is clean.
Excellent location: close to everything but no traffic noise
The location was excellent. The hotel is across the street and within view of the train station. The main shopping district and historical attractions are on the same street as well. It is somewhat shabby; there is absolutely no attention to decor. It looks as if the owners bought the cheapest materials available and patched together a hotel. In a nutshell, the room was ugly. It did not look like the photos on the website - ha! Specifically, the glass walkway/bridge in the foyer had two broken panes. The carpet was stained and made of a rough-looking "industrial" material. Countertops were an aqua formica that did not match the cheap tile . The drapes were just hideous. This hotel would be a good candidate for "Extreme Makeover: Hotel Edition." Having said that, the room was clean and everything worked properly - I just wouldn't recommend this hotel to anyone needing a room for a special occasion or to entertain.
Location of hotel and friendly staff Very slow elevator and a lot of noise from street during a night
Great location in walking distance from the train station. Our big room was decent looking and clean. Quiet (our room was to the back). Ridiculously expensive Internet and breakfast. Too many smoking rooms and no guarantee for a non-smoking room at booking time (not surprising in what seems to be the smoking capital of Switzerland).
Location Beds are too soft
Great location for access to the train station and the Old town. The reception staff were always friendly and helpful, and the room was cleaned well each day, (although the duvet underneath the clean sheets was a bit nasty). The room walls seemed very thin, and you could hear people in the other rooms all the time. I had a room on the main street side, which was also quite loud at night. Absolutely no facilities, the bed was pretty bad, breakfast costs extra, and frankly for the money it costs per night, it should have been a lot better. Having said that I've stayed in several Bern hotels now, and whilst I love the city and Switzerland, it is always way overpriced for what you get - even when using the bookings.com discounts!
View over bahnhofplaz (sadly currently a construction site) and big bathroom (at least to those I've seen recently).
Very convenient for station and old city of Bern. good city hotel.
1. good housekeeping, good breakfast, good facilities & reasonable price.
Location: it is 10 minutes walk from Bern station. If it is indicated to go out from the university side's exit of the station it is very easy to find it. Breadfast is just OK but service person was friendly. According to the infromation on the web-site I believed that I could check in at 1:00p.m. We could but there was no receptionist.If you use this hotel several times and know this system there will be no problem.
Arabelle was a basic, clean and affordable hotel with minimum amenities. Situated in a mixed residential/retail quarter of Bern, it is 15 min walk from the old quarter and the botanical gardens. The european breakfast buffet had the usual breads, meats, cheeses, yogurts and cereals and a very welcome caffine machine. The room was somewhat dated in furnishings which would suggest the price was a little steep as I've stayed in simular hotels in Germany for about a third less cost.
The staff was very present, nice and helpful.
distance to city center
Spacious room wooden floor made sound whenever we walked around
Lovely room, helpful and friendly staff and lovely breakfast. Well located for the city. No English TV channel. bbc24 would have been good
good value for money, clean, large room, quiet
good location, clean, freindly staff
The value for the money was quite good, at a two-star hotel, one cannot expect too much, but the room was fairly clean and the beds weren't too bad at all. The breakfast was quite good and the windows kept a lot of the street noise out. I was happy to find a city map and attraction guide in the room. The hotel wasn't a bad drive from the center of the city, although for walking it was way too far (about 3 miles). The shower was a bit moldy and the shower door was broken (but we did have plenty of hot water!!). I was really glad we were on the top floor as the wooden floorboards were extremely squeaky and I felt bad for the people under us. There was not abundent parking on the street, we got lucky finding a spot fairly close to the hotel.
Wonderful hotel next to a tram stop that takes you downtown and to train station. Rooms were efficient and clean, staff was wonderful, and breakfast was great. Room did not have A/C and the windows open in an unusual way, so cooling the room down was hard. Not ususally an issue, but we were there when the weather warmed up.
There was only 1 pillow and it was not comfortable enough for me...
The breakfast was good. Free Internet Staff was not very helpful.
clean after renovation too small for a family of 4 people, no privacy in the bathroom
nice staff; good information; quiet area (no street noise)
The very good breakfast, the easy check-in and check-out and the kindness of the breakfast assisting personnel. 1 The noise from the garden restaurant. 2 Two of 3 lamps I could not switch on. 3 There was no space at the bathroom to put my toothbrush, deodorant and all other such things one need during a several days travel. 4 If the breakfast would not have been so excellent, the price would have been CHF 15.- too high. 5 At the main entrance there should be a small ramp beside the stairs for heavy baggage rolling.
Good Internet speed in the lobby. Clean room. Quiet area. Lack of parking places. Poor breakfast. Internet connection in room didn't work.
localisation hotel accueil froid
I liked the comfort af my room, even though it was rather a small roo. The bathroom was alsook nobody refilled the gel-dispenser by the sink in one week . One day, getting into bed, I found a black long hair on my sheets and, since I am grey and short haired, I think it was from the cleaning lady; and it was rather groce
Really good place to stay with.. Clean and nice environment. Restaurant in the hotel is really good. Reception is good.(one of your receptionist-Danilla she helped me a lot with a nice smile and prompt answers).. Overall I enjoyed the stay. TV is small to watch. One water heater should be present for drinking purpose..
Friendly staff, good breakfast included in room price. Price is good for Switzerland, which is generally expensive compared to most other countries. Internet connection is very expensive. No direct phone line to room, which means people can't call you from outside after the reception closes at 11 pm.
The location was great, a beautiful 10 min. walk to downtown Bern. The view of the mountains and Old Town Bern is amazing coming down the hill from the hotel. The hotel staff was very helpful with directions. Typical European hotel, small rooms, very basic.
good location, in quiet area near citycenter, friendly staff, good breakfast the room was very warm (although is wasn't a very hot day/night) We tried to ventilate by opening the window, but that didn't help much
staff was good, the breafast was full a lot of different meal, the room was convenient and clean the walls in bath were e little bit thin, so we could hear our neighbours; also you have to hang a sign "don't disturb", because anyway maid comes at 8.30 to clean your room
Access to Railway, and very quiet room, excellent desk. English spoken, a new building. Very convenient position.
Helpful and friendly staffs. Convenient location, both the old town and the train station are within easy reach. Good breakfast. Nothing.
Way over priced for what you get.
Nice contemporary furnitue with relaxing colors internet access not convenient
It was a very clean hotel with pleasant staff. Centrally placed for the railway station and the centre of Berne
breakfast hotel furniture
Location, staff is nice , fair breakfast , fantastic bed bathroom a bit small , no wardrobe , crappy TV
Very nice breakfast, good central location across from train station.
very good position, good staff.
Clean, direct access from underground parking to the hotel, comfortable bathroom although small Noicy and the room was too small, no minibar
Very conveniently located to the train station. Good breakfast. The beds were terrible--the linens were rough. The room was sterile, with no character.
Location and helpfulness of staff. General feel of the room was very disappointing. Difficult to think of this as a three star. Coffee machine had no water.
Central location. Room was modern, clean and comfortable. Staff extremely friendly and helpful. Amazingly good free facilities which was a nice surprise (games room, internet room, tea/coffee room, tv room, fitness room, rooftop terrace).
Very good reception arriving after midnight.Good beds and breakfast and very central location The bar closing on Sunday, automatic beverage boxes out of order.
Clean, near the station，the breakfast is good No wifi in the room
Very nice and clean place! Good location right in the heart of the old town!
location right in the center of the city fairly small rooms, facilities
Free use of the internet/central location Room extremely small for a single room but comfortable.
Convenient, clean, recommendable
Our room had a balcony, had on-site washer and dryer, breakfast was good and the breakfast staff friendly. No air conditioning so we left the window open at night and we awakened by street construction/trash collection noise early in the morning. The laundry on site is great but is only one person at a time and if someone leaves their stuff then no one can use the washer/dryer so you have to wait around.
Nice location in centre of Bern. Warm welcome, good room. The bar of the breakfast is not the best.
Very central, could catch a bus from railway station, could walk everywhere while in the city No fridge, no lift, very basic
Very old room, bath room looks clean, but found cockrocahs on the wall and on the room table. WiFi did not work. Dust in the closet.
perfect location, friendly personnel, rooms are clean, free WiFi in rooms
The location and the price Guests going to bed late and very noisy. It could have been a one-off but someone managed to open the door the door to my room after midnight giving me an almighty fright (I was asleep) although they apologised. Why did their key work???????
Good location in Bern Downtown.. Rooms are clean... The hotel is located in a nice area in downtown..
It was centrally located. The hotel was not value for money. For the money we paid I would have expected better service and better accommodation.
nice staff, nice atmosphere and the rooms were comfortable
Great location right in the most modern Shopping Center of Europe with an unbelievable Aqua Park with wellness facilities.
Good service at the reception; proximity of shopping center & Bernaqua air conditionning not easy to set
The staff is nice and the French benefit is a free ticket for 2 1/2 hours of pleasure in the BernAqua spa. Connection to the centre of the city is good, just 8 minutes by train that goed frequently. Prefab boxes, noisy, small and definitely overprized. You have to find the hotel through a labyrinth in a underground parking garage. It do not understand the good review of other visitors. This is the first time that I felt misleaded by the review on Booking in 7 years!
Hotel is part of a shopping center and gives access to a water center. Nice choice for the breakfast
Convenient access to city centre via train stop and bus station opposite. Shopping centre attached to the hotel with good range of shops and eating places. Cost of breakfast and garaging for car were not included in price. As it is used as a business base for many people who do not pay their own hotel expenses was therefore very expensive for tourists, ie us!
All in one shopping spa destination Knocking of door in the morning
Cleanliness of room. Cheap parking available. Languages spoken by reception staff. Reserved Queen-size bed but were given twins. Breakfast poor for the price (not American breakfast as advertised). Address did not appear on TomTom, so was very difficult to find.
The staff was very pleasant and helpful, willing to answer all questions. The room was comfortable & clean. Easy access to Train transportation.
It is located next to a shopping mall and we found it very convenient. For Japanese, it was another convenience to find a Ramen shop there! The room was also very clean and comfortable for us. If you do not need luxurious facilities, this hotel must be the best option at very reasonable price. We were really satisfied. Only disadvantage might be its location a few stations away from Bern startion.
The staff were very receptive and informative
everything except of the pillow uncomfortable pillow otherwise great!
location - easy access to the city centre and is very quite the resturant is closed at that night and no eating place nearby
helpfulness of the staff and quiet location comfort of bed and towels
close to city transportation
Staff very friendly and helpful. Hotel unpretentious but clean. Great location for football stadium. Some sort of tea/coffee facilities would have been good.
Large rooms. Close to city centre but also in quiet street. Parking is hard to find even if hotel isn't full. After we booked in, I never saw any of the staff.
Excellent attitude of personnel, nothing was really a problem, for example early breakfast at 6AM, electric outlet adaptor for use in the room or parking after check out. Space for parking cars is a bit narrow.
almost good. it didn't work my visa credit card, so i paid by cash. it was a little distant from central rail station.
My husband and I chose the hotel through internet and we hoped to find it as described. As soon as we entered, we could feel it was Ok - we were given a warm welcome by the staff, the hotel and the room had an extraordinary smell of cleanliness. The lavish morning breakfast rounded it all. The hotel boasts of a quiet area in a busy city. We would certainly choose it again on our next visit to Bern. Keep it up! Thee was nothing we didn't like as we felt comfortable throughout our 6 day stay there.
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
I had visited the hotel in the 90s when it was a bijoux of beautiful original art nouveau antiques. Now it is ugly and full of second rate flea market objects. What a disappointment!
The staff was very friendly & they upgraded us to a suite which was lovely
Wireless LAN The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)
I enjoyed the good service and the friendly staff. However, the hotel is quite small with smallish rooms and a small stairway. The lift was useful to get the luggage up. The double glazed windows were needed to keep the street noise down. The room air became stuffy overnight. I liked the Art Deco room decor. Breakfast was expensive, but so was everything in Switzerland.
Proximity (5-10 mins walk) to all major Old Town attractions, shopping and transport as well as charming attempt at the true Belle Epoque style felt throughout the hotel and the rooms. Also a bowl of fruit and a welcome hand-written note from the owners was a nice touch. There is a nice and relaxed restaurant on the ground floor/terrace level which is very pleasant for a quiet coffee in the morning or late dinner/drinks in the evening. It is a boutique-style Old Town hotel but it does feel a little "tired" and is edging more towards the 3* rather than 4* hotel. Facilities are very basic, as is a very expensive (CFR 21) buffet breakfast and room cleaning service leaves a lot to be desired for. Room prices are comparable to other 4*-5* hotels in Bern but offer very poor value for money.
The Sunday evening concert
Really nice place, extremely kind staff.
Friendly staff and good location Only one person of staff was working at reception and restaurant (at the same time)
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
it is clean and well situated the carpeting of the stairs leading down from the 1st floor
Nice staff, clean room. Everything is reasonable It is not so easy for me to find the hotel.
Convenience to railway station No
Very central position No porters to carry luggage