Everything about the hotel and the stay. Nothing I didn't like
Shuttle service to shopping area (very convenient when carrying a lot of bags) close to train station, delicious breakfast Spa at hotel is overpriced and has mediocre spa service, otherwise hotel is fantastic!
Very curteous concierge staff and personnel in general. Very clean.
A great true five star hotel. Excellent and knowledgeable concierge. Location is outside of the Montepoleone shopping district so a nice oasis to come home to at pIazza Republica. Great part was frequent Benz stretch limo pickup and drop off from the hotel to La Scala/ Duomo and Montepoleone area -- that was extreme helpful with kids. Had an upgrade which was appreciated and not asked for. Breakfast were absolutely excellent and included in our price. Champagne, full hot foods and fresh fruits and pastries. Will definitely be back!! My only minor tif was pool was closed for renos. Minor and everything was to our or beyond our expectations.
Opulent hotel, nice respite Pricey
Very upscale with an attentive and helpful staff. The facilities and decor are kept in impeccable shape. The hotel is near the train station and there is a limo service to Piazza Duomo. Room service, mini-bar, and restaurant seemed excessively expensive, as is the charge for internet service.
- Luxury. - The Value.
all was excellent
Great Hotel, great staff
for us not much was positive about this hotel unfortunately, we would definitely not go to this hotel ever again overpriced for five star hotel, poor hygiene in jacuzzi (growing mold on the side), tv did not work at first, nothing included in the initial room rate, exorbitant extra costs like 120 euros per night for pets (!!!), 22 euros or more per day for simple internet use, reception then also tried to charge us 20 euros extra per day for the already included buffet breakfast (the excuse was that american breakfast costs more than the continental breakfast, which was not advertised on the internet), taxi and concierge staff at the hotel entrance making fun and jokes about hotel clients in italian (unfortunately we understand italian very well...), tiny rooms, car key is taken away with or without the hotel client's permission and car is far away.
Room decor Breakfast prices were ridiculously high and quality was horrible. They also rip you off. We dined a la carte for breakfast the first day but were charged for the super high priced buffet. The good itself was horrible. Second morning all we had was juice , crossaint and coffee and were once again ripped off. This hotel is a rip off. Only good for business people billing their companies. Hotel was not even able to correct our charges during check out leaving us a bet other taste of being ripped off.
Amazing service, incredibly thoughtful staff, and beautiful surroundings are expected at this hotel. 5 star service, 5 star price. Make sure you work out a way to include breakfast, as it is expensive, but divine. Be wary about the high valet prices. Overall, you pay for what you get and this property does not disappoint. High valet prices.
Clean, comfortable rooms. The staff was helpful and polite. Awesome breakfast spread!
Location and friendly staff.
The location of this hotel, only 5 minutes from the center, close to Duomo and the metro too. The staff were all helpful, the buffet breakfast had a good selection to choose from and was all very nice and fresh.
Professionalism and helpfulness of staff; excellent breakfast, choice of daily newspapers, etc. There were ashtrays in my "non-smoking" room; the walls and floor were dark.
I liked the room, bathroom, clean bed every day, I liked the breakfast, the vicinity of the Piazza Duomo
politeness, and discreet staff
The check in procedure was really quick, they spoke English to us and gave us all the details we needed, then let us get on with our short break.
We arrived in Milan in the AM and the hotel allowed us to check in when we got there even though it was well before the check-in time.
An extremely highly professionally run hotel, friendly & very informative staff. I required a doctor and the restaurant provided special dietry needs without any fuss.
location, value for money, amazing breakfast
Most the location
Location, Hotel Bar
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
The staff was extremely helpful and they spoke English very well.
central location & room we had was grand and spacious breakfast was so-so but then
Great location by the Duamo accompanied by helpful and efficient staff behavior
it was cold in the room
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
Although we had a reservation for 3 nights, we've stayed there only one night because the conditions were like a 2 stars hotel.
The bar and the staff there was a funny distinctive smell in the room and I don't know what was the cause.
I have always found the Carlton to have all ready upon my arrival. My room was available and all was in order. The staff is always very helpful and informative. You cannot beat the location of the hotel to the great shops. The one thing i find about my stay to need updating is the comfort of the bed. Mattress, pillows and possibly softness of sheets need some change. It is not the most comfortable.
Service is good, the location is excellent for shopping in Milan The classic number is not comfortable and very small, it was street view and it was very noisy in the morning.
reception staff wereunbeliveble bad.
1 Location is perfect for shopping! Just this! When they gave me the key from the room! The room was dirty! After they are changed the room! Air Condition system was broken! Lamp in the toilet was broken!
Good location, helpful staff, decor and Trattoria Bagutta on Via Monte Napoleone The terrace on our room was a bit grubby, silly internet prices and no internet in room other than the tv.
staff was very helpful and accomodating photos at booking.com indicated swimming pool, but ther4e is no pool. The spa was closed during our stay
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
I stayed for two nights the location of the hotel is exellent for somone who wants to do shopping in melan the colors and design of the rooms is outdated and the reception and lounge area is dim and lacks artificial lighting
넓은 방과 훌륭한 조식이 참 인상 깊었습니다.밀라노에서 머물고 싶으시다면 강력하게 추천합니다.
주차장 찾기가 너무 힘들었고 직원들 마다 주차비에 대한 가격이 달라 기분이 좋지 않았습니다.
센트랄레 역에서 가까워 좋았고, 미니스위트는 회의에도 적합
기차역에서도 매우 가까웠고 시설이 깨끗하고 우수해서 편안하게 머무를 수 있었습니다 커피팟 내부의 경우 매우 지저분했습니다.
I really appreciated that they let me check into my room early as I had just come off of an international flight.
almost nothing there was not aircon, and it was hot. the sleepers were pityful, made of paper and resisted nothing.
Centrally locted, good price, high class hotel
The Staff & Location No
excellently situated for visit to Milan
the location of hotel ( very close shopping areas and duomo) the price they dont have a doctor small rooms
the location is perfect for shopping lovers! it was very quiet in the room, no noise. bed is comfortable. staff is nice. bathroom is clean the room was small but absolutely enough for one person.
Great and helpful stuff, nice breakfast, great concierge russian guy working in reception refuse to help with upgrade possibility on my arrival, but the Italian Lady took over and was very helpful and immediately assisted with providing bigger room
The front desk representatives were helpful in giving us directions to nearby attractions. They also recommended a great dinner resturent for us! The hotel breakfast was excellent. None!
Excellent VFM 4 star hotel. Spotlessly clean hotel room, a very decent breakfast and a great location. In particular, if you are attending La Scala, then this is a superb location - only 700m away.
fresh breakfast, location even we booked non smoking room, it stink from the cigarets
Breakfast was good -- varied, tasty, and fresh. Good location -- minutes to Duomo and other places of interest. TV had free channels in a variety of languages. Everything (except what I list under "didn't like") else was just fine. In addition to what I pre-paid while booking, I was charged 5 euros per day for some sort of cover/tax/fee -- does not seem right. The front desk clerk was polite, well-informed, and spoke good English, but his breath smelled unhealthy. The shoe-shining machine on my floor was out of creme. I reported the problem Saturday afternoon, but it remained unaddressed through Sunday and Monday morning, when I left. The hotel's plumbing and other fixtures are ancient -- even if in good repair. For example, I was unable to figure out, how to raise the water-temperature in the shower to my liking.
central, very nice and romantic room no internet wireless
Restuarant staff very nice pleasant people the bed was so hard and only news channels on tv in english tv was changed for new digital one but system needs to catch up with it lol
lareg rooms & the size of the bed
location very old room
The location is good...very accessible to the places we'd like to go to.
The breakfast is very good and the location is perfect.
I stayed on the second floor and I would hear the underground train every time it passed. I did get used to it though. The sink and shower clogged up every time.
Beautiful hotel. Staff were very friendly and professional. Rooms were decent size and well maintained. Breakfast was fantastic with a really good selection. Located on a busy road with quite a bit of traffic noise. Not much of a problem for us as we were there during November and could keep the window closed at night.
I liked everything to be honest nothing bad to say about the hotel as this the 2nd time we've been staying there.
petit déjeuner excellent Some rooms are not wel isolated, you can hear your neighbour like he was in your own room... a bit annoying...
Very friendly and helpful staff, their recommendations for food were excellent. Closely located to all the shopping. It was difficult to drive in that area of Milan because of the one way systems and get to the parking structure from the hotel
Friendliness of staff, central location and very good breakfast
Wonderful location and lovely room. Had trouble with WiFi that couldn't fix.
The room was spacious, with beautifully vaulted ceilings & comfortable atmosphere. Breakfast was delicious The parking around the hotel is very limited & expensive
Location Very freindly staff
Rather exclusief for a Best Western Hotel - large rooms - excellent breakfirst No facilities ( sport , pool ..)
Great hotel, friendly staff, clean and comfortable. Location was very good and only a few steps from the Metro which was handy. Some noise from the Metro heard early morning.
People Low ratio comfort/rate
Good location, although on a main throughfare, ease of access into the city was unparrelled. Yes there is Satelite TV , but only one english language channel and that was CNN.
The staffs are very kind, especially the ones at the check-in counter. The guy at night shift empathically helped me when I had a problem to connect to their wireless internet. We cannot have such a real sympathetic service in other hotels in recent years. We couldn't solve the problem with my PC, then he let me rent a USB vodafone wireless device which the hotel had contract with.
services in the restaurant
The kindness and helpfulness of all the staff The high price of the parking
helpful staff, centrally located, cleanliness
very good breakfast, kids are welcome, rooms are a bit small but clean. The center is at walking distance for shopping or visiting the city. By walking the Hotel it is a bit far from the Navigli (for dinner) and from the Parco delle Basiliche (where are playgrouds for children) , about 20min and with small children sometime it is not easy... But by taxi it is only few minutes.
Room was nicely furnished and comfortable. Lady at reception did not welcome us or give any information such as where and when breakfast was available. We were not thanked on departure when we paid our bill - reception staff talked to each other and we were taken for granted.
Very central - Close to Tram and Metro Rooms are small and dark. Quite Expensive
Location right next to Central train station, and not far from city centre. Modern, clean, comfortable. Great staff. great value.
Excellent location, helpful staff, Quiet and comfortable. Great breakfast!
Good location just a walking distance to the airport bus stop, central train station, metro, bus station and tram. The drain in the shower room didn't work properly.
the people were nice, the "coffee/tea bar" was great. it was so close to the station
Location- just right. The stay was very pleasent. Price is worth the value. The breakfast staff was very freindly. The hotel is more like a 3 star - The room was a little old wide but with an odd shape.
convenient location (right next to the station). Beautiful rooms and decor. Very helpful staff. Great price.
Room was a bit old and front desk staff was not very friendly. However the buffet breakfast spread is good, hotel is very close to the main train station (you can see it once you get off the airport express bus, on the left of the station) and the greatest plus point is their wonderful bed and pillows! You can actually select the type of pillows you want...only learnt of this on checking out :p The room we stayed in was old (room 608) and was odd shaped. The bathroom is very small and the shower 'cubicle' has no proper stall with only a shower curtain to kee the water from wetting everything else.
Comfortable and equipped room, perfect location for travellers, great breakfast. 100 meters from a shuttle to Malpensa, safe surroundings despite the reputation of the area. The default check out time is late
We enjoyed our stay at the hotel. Breakfast was good and the staff helpful. The fact that it's very close to Milan Central Station is definetly a plus.
Concierge and staff keen to help. The breakfast room is well serviced and table clothes changed for each guest. There is a large range of fruits cereals and cappuccino. Cooked food is provided Hot water was cold, having to be run off for several minutes before it wamed up enough to use. Its not inconvenient but you can imagine the waste.
Hot drink making facilities, comfortable clean bed, bath as well as shower. no English speaking facilities on TV also pay films for UK travellers are old. CNN was not working nor Bloomburg which is free not able to be viewed could not get latest news.
위치가 너무 좋았습니다. 그리고 전체적으로 청결했고, 특히 욕실의 월풀이 장기 비행에 지친 사람들의 기분을 풀어주는 것 같아 만족스러웠습니다. 처음 객실에 들어 갔을 때 약간 냄새가 났습니다. 창문을 열어도 잘 환기가 안 되는 것 같았습니다. 시설 전체적으로는 좋았습니다만, 가격 대비는 별로인 것 같습니다.
호텔은 깨끗하고 아침식사가 아주 훌륭하며 위치가 좋다. 직원들은 사성호텔에 전혀 어울리지 않는 불친절함을 보여주었고 호텔의 많은 좋은면을 모두 잊을만큼 기분이 상하게 만들었다. 호텔의 사설경찰만이 예의를 갖춰주었다.
가격대비 훌륭한 시설과 서비스가 좋았습니다.더구나 역에서 아주 가까워서 더욱 좋았구요
중앙역에 가까운 탁월한 위치. 인터넷 사용 가능. 월풀 욕조.
Very nice furnished rooms The location was not quiet
Great rooms, good breakfast, close to central train station and bus shuttle. Excellent all around.
The location is very good and the breakfast was wonderful. Staff were quite helpful. The room was very hot and the air-cond didnt work.
Good location for all types of transport to airport and city
The staff, the comfort and the location. The double room is clean, spacious, the bed's are comfortable and the peaceful vibe!
nice location near central station, nice room
Convenient location. Breakfast room is very small for the size of hotel.
convenience, clean if they charge the night that I did not stay. ie I book 3 nights and I need to leave early so that I stayed 2 nights instead but IF they charged me 3 night coz I booked 3. Initially that's what one of the front office staff told me. But when I checked out they did not which is much more fair. Otherwise, I won't go back for sure and must warn all other travelers.
This is a gem of a hotel. The location across the street from the main train station in Milan (and across from where the Malpensa Express buses drop off arriving international travellers) is very helpful. The staff was efficient, friendly, and informative. The hotel is superbly furnished and is extremely quiet with an understated luxury that is very appealing. The bed was ultra comfortable, with luxurious linens, the towls in the bathroom were also plush and luxurious in their feel. A full range of amenities of every sort desirable is available. I have stayed in numerous 5 star hotels across the world, and I must say that this hotel compares quite nicely with them as long as you don't miss being oceanfront or having a pool.
Very polite & willing to help personel average breakfast
Location Room was very small. Requested larger room but none available.
location only. to snoby service, not friendly: not comfortable bed, very itchy blankets:room service who sneaks to my room and turns air-conditioner off-sign do not disturb was posted at the door.
location & comfort would not use it at rack rate. front office staff not so good
Location The walls of the rooms are draped with tissue which fills up with bacteria.Toilets were a little old. Some of the staff is grumpy
Excelent location, near Duomo and various shops and restaurants. Room a bit small
Fantastic location. Small rooms and some grumpy staff, facilities somewhat worn.
excellent staff, prime location
Concierge not knowledgeable about city.
The hotel was very central and fairly quiet. The staff were helpful and friendly. We had the most apalling smell in the bathroom,which the manager said was atmospheric pressure!!!!. They did move us, but I think it was a problem in the hotel. The room was smaller than I would have expected from the web-site photos. The swimming pool was pond-like.The breakfast was not as good as other hotels that I have stayed in, in the same class.
It is very well located, at 100 meters from Duomo and 200 m from the Galleria V.E. Mattress was not in its best shape. It had two depressions that made the night difficult for a person with back pain. If it's your case, inspect the room before check-in.
아침 식사 및 모든 식사를 할 수 있는 레스토랑 . 맛도 맛이지만 위치선정에서 최고 ! 호텔 최고층에서 밀라노 시내를 바라보며 먹는 아침 조식은 멋진 경험
다 괜찮았다. 주말이라서 이용요금이 싸서 그런지. 식사도 좋았고, 방도 좋았음. 인터넷도 잘 되었다. nothing
객실이 넓었고 내부 시설도 다른 곳에 비하여 괜찮은 듯 했음. 화장실도 넓었음. 큰 도로변이어서 그런지 약간의 소음은 있음
방이 넘 비좁아서 트렁크 두개 놓고나면 남은 공간이 없고 침대도 우리나라 호탤에 비해 많이 작다. 여자인 우리가 자기에도 비좁아 남자들은 더 불편할 것 같다.
I like it is situated in the best arera. The staff is very helpful and the rooms are nice and clean. When you get up late most of the breakfast is gone...nice coffee thouugh!!!
Quite well located. Friendly & helpful staff. Description of being close to Central Station is a little exagerated!
The hotel is near metro station and has good access to most of best places in town. Breakfast is poor and hotel needs some improvements.
Quiet and clean The wireless network was not working and there was not a wire network available.
Internet very slow, WiFi didn't work at all.
Friendly and very helpful staff. Good location to explore Milan. Though we were told by the staff that the WiFi works only in the lobby area, we got it working in the room as well but it was very slow. Breakfast was very basic and food ran out pretty fast. Room was dark and small, but who stops in the room when there is a city to explore!
Staff is not very sensitive. In rooms all walls are covered with textile, that is not good, because you always have a feeling that this textile is very dusty. In the rooms there is smoking smell. Not bad location, but next time I'll not stay here again!
Hotel is in a good location.
Good location. Value for money.
easy access to tram/rail links
Value for money, location, confort...
The staff were very friendly and helpful. Breakfast offer was also excellent. I didn't like the bar area which is located in the reception. As a lone traveller it is sometimes nice to sit and relax somewhere other than your room, somewhere in public with other people around which is comfortable and safe but I had no desire to use this hotel's bar as its effectively in the hallway.
very well located -
The location is excellent, the rooms very generous, the furnishings tasteful, not chintzy nor bling, quite 1950s elegant. The hotel is in a busy square, definitely more business than romantic.
The hotel staff never bothers you trying to move suitcases etc. yet they are there in the background if you need them. coming in and out is simple and one always feels comfortable.
Very clean with exceptional breakfast facility and menu.
Great A/C on very hot day. Porter was nice and helpful putting away our luggage when we were too early to check in. Front office staff was rude. When we advised we had a reservation and were checkin in the young woman, instead of asking for our name, said how can I check you in if I don't know who you are. She was similarly rude to the couple in front of us. Maybe she was having a bad day but this is not acceptable for someone in the service industry.
The hotel was close enough to walk to most of what we wanted to see. Subway station was close by. Great in-house restaurant for dinner. Our room was nice and clean plus it was quiet. Would stay there again.
Excellent location, good breakfast, nice helpful staff, pleasant interior. Altogether a very good place that I would go back to. I found the bed a bit soft and the wi-fi was not very good.
Location August is a very quiet month in Milan and many things are either closed or running half open. Hotel was fine but starting to show signs of the need for a makeover.
It is in a good location, close to downtown, very comfortable beds and it is very clean. The rooms were too warm, could not be controlled, The streets are very noisy, you cannot really open a window.