Clean, comfortable and convenient
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: email@example.com W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
All the staff were friendly and helpful and the room was fantastic with everything we needed
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
We were made very welcome during our stay and nothing was too much trouble. -
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
The staff were very friendly and the breakfast was first class.
Central location Vert tatty decor, room very small for the price
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
That it was close to a place that we wanted to visit
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
went to the take that concert
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
Great location Our room was quite narrow and had a strange smell, really small faults.
Leaving The room.
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
Luxurious room, furnishings and curtains etc.
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
Very friendly reception staff and the beds were great.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
The parking facillities/costs
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Obsidian bar and menu No parking
Friendly Staff, good location generaly a very nice Hotel Eat Out
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Perfect location to stroll into the city.
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Its location to city centre Lack of hygiene in bedroom
The bed had a great nights sleep and the location was brill The room could have a little bit clean and the staff could have been friendly - not a single smile
A nice hotel, very well placed for Manchester Piccadilly train station and thecentre of Manchester. Helpful staff (even booked us taxis to and fro as it was freezing!). Very tasty and fresh breakfast too. Slightly dated interior and quite noisy from outside as in room at front of hotel - no noise reduction/double glazing.
Hotel is in a central location therefore very handy. Nothing to report on this.
We were in a room overlooking the square and although we couldn't turn the radiators off, it was a quiet, very comfortable room. Thank you
Good location for a quick overnight stay Noise from main road at front of building and cold let through by lack of double glazing which meant that on a bitterly cold night, even though sleeping next to a radiator I had to raid another bed for extra blankets to get warm. Room lighting a bit poor and decor generally in room and hotel looking a bit shabby. Shower not very controllable. Spacious room though - intended to sleep 3 and would have done so without feeling cramped.
Convenience of getting to main attractions and shopping as well as being close to a train station The room did not have the main/big lights, only table lamps. Very squicky floor, I was concerned about making too much noise and disturbing occupants below at night time.
It is well located in city centre and was convenient for the purpose I stayed.I shall again if neeeded None
It was just the perfect location : city centre, trams just at the door step, train station to go the the airport just a few minutes away! The shower was unpractical, getting extremely warm then very cold all the time. The room we were staying in was just next to the boiler room, which made a tremendous noise every 10 min or so, which means we could not open the window at night for some fresh air. But it was ok with the window closed.
close to station wallpaper coming off walls / decor needs changing
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Game Old Trafford No
excellent service, promt checking in and out and very friendly staff no
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
comfortable room & really helpfull staff
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
breakfast and being so close to town centre was building work so unfair to comment
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
This Hotel is very shabby and in need of a complete overhaul.
the room was amazing the price of swimming costumes was too expensive
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
the receptionist Kirsty was excellent.
Clean rooms and courteous staff
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Fantastic location on the end of Canal Street with a close walk to most everything. Very lush and romantic accomodation, nice room service breakfast, lovely toiletries provided (Burt's Bees brand)in the room. Somewhat loud at night, due to being between several pubs/nightclubs...not really a problem but might be if you are a light sleeper
The rooms were fantastic, I loved the little added touches that made the whole stay even better. The staff were brilliant, even extending breakfast time just for us. Would go back in a shot. Didn't want to leave in the morning. We could hear the tv in the next room early next morning, and also the noise from the back of the bar/hotel where glass bottles were being emptied into the recycling.
The management made an effort to work the hotel weel. Lights in bathroom were not all working and even if they were its not bright enough. Lift too slow.
The comfort of the rooms and the warm lovely welcome from all staff who could not do enough to help you! Everything was faultless.
Good location and nice hotel. Would stay again.
The central location is great for shopping and going out at night and a great, friendly bar forms part of the hotel; we were pleasantly surprised to get our first drink free (a nice welcoming touch). The design, cleanliness and comfort in the rooms is exceptional. The attention to detail in the room is also very good; there is everything you want on hand and if it isn't, you are made to feel as though you could ask, as the majority of the hotel staff are friendly, professional and welcoming. Also like the fact that there is a restaurant on site if you don't wish to go out into the city; however, we did not use the restaurant for reasons relayed to the hotel in a feedback letter. Although there was an extensive and varied breakfast menu, the service on the first morning was much to be desired and the staff serving need some customer service training quickly as this let it down - not that anyone was rude, just untrained and unaware - breakfast was good. A different person was serving the second morning and the service was better, however, the food was very undercooked and staff failed to notice anything was wrong, therefore I went hungry. What a shame, as this is the only thing that let it down.
I stayed at this hotel with a work collegue for a conference which was held at the GMEX. The location was great for the conference, train station, shops and bars. The rooms were amazing. The hotel was clean, breakfast was great and the staff were really friendly and helpful.
Fantastic Hotel in a Fantastic Location.
Great food in the restaurant. Close to the city centre. Very nice and comfortable rooms. Not necessarily a bad thing, but it has to be mentioned that the hotel is located in what is called "Gay Village" by locals. The street is packed with gay bars and the hotel itself seemed to be very gay-friendly as well.
coffee/fizz brought to our room on arrival parking was a good 5 minute walk away, no lighting at the dressing table or in the shower cubicle
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
very close to the china town, and the room is big, the service is really very friendly.
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
The staff were very friendly, it was central. It was clean but basic. I was happy with this beacause my expectations matched the online advertisement..good value for money. My evening shower was not the warmest..
horrendous place to stay
great central location at reasonable price there was obvious refurb work going on but i suppose this is only temporary and didn't really affect our stay. Oldham street can be pretty noisy in the middle of the night but can only really be expected with such a central location.
Location Old, musty smell. Noise from bar below.
Good location Badly run, didnt feel comfortable staying there, dirty..housekeeping skills were atrocious.
in the centre. very good location some facility example: TV didn't work
No hot water, leaking skylight, no clean cutlery or glasses at breakfast, debris in milk. Decor shabby - wallpaper peeling off. No bar facilities, No toilet in room. Communal toilet covered in poo. No lift. Loud music from local club till 2.30am, Basically the worst hotel we have ever stayed in.
nothing no towels, breakfast consisted of bread, a kettle and toaster.
Vicinity of the hotel to the the railway station and city center. The heating was too strong.
Clean room, friendly staff, surprisingly dark and quiet for innercity Manchester. Excellent price. Unfortuantely, lots of problems. There was no toilet in my room and the external one was across the stairlanding making nightime use rather difficult. Furthermore it had no soap and had run out of toilet paper. My room was a bit cold and the television did not work. The bed had a plastic undersheet which made it very uncomfortable. The breakfast hours were very restrictive. All easily fixable problems but made for a tough night. Still good value for money, however.