The convenience of the location and the spaciousness of the apartment
Location, Loverly rooms, everything you need, great secure car park.
lovely Decor in rooms bathroom was very claustophobic and not very clean
we took our in-laws with us they are in there 70s and the fact they where made up with there en-suite room made the weekend special for us we will definately be staying at the Place again.
The holiday feel from having a room that overlooked the atrium with its palm trees. It was so quiet.
Good location, right next to Picadilly Train Station. We stayed in a 2 bedroom apartment which was lovely,
The rooms were very spacious and clean, and the apartment was close to all of the main shops and bar areas.
Friendly staff and good service, clean rooms, central location
The penthouse appartment was amazing value.
breakfast was good.convenient for the shops/shows/meals etc our room was in need of a re-vamp.it smelt fusty especiall in the lounge, this may have been the suite?. There was no dish cloth or washing up liquid. The breakfast room was too warm. I Ieft a phone charger there and rang to see if had been found but no one returned my call!.
Friendly staff, clean hotel, nice room, lovely food.
Bed and bedding comfortable. Perfect location for a visit to the MEM Arena The catering staff's inability to understand basic english,very difficult to communicate.
Chosen only due to its relative comfort and city position. No redeeming features. Lack of breakfast - given the inflated city room price.
Excellent breakfast, nicely designed rooms Rooms weren't as clean as they should have been, Bar staff were very unprofessional
Excellant modern hotel. Friendly staff 1 person dealing with checking out on a sunday morning after a full hotel the night before due to a big concert
The location of the hotel for concerts in the MEN is excellent. Nice to be able to eat in the hotel late in the evening. Limited menu but what e had was good,
Location, and the quietness through the night
The convenience to the station and MEN which is why we chose to stay there, its cleanliness was spot on and the bed and pillows were fantastic
Central location and local transport links. Only 2 minutes walk to main shopping area. Breakfast was a bit disorganised. They regularly ran out of items such as bread, butter, marmalade, juices, cereals etc.
It was very central for the MEN and for shopping and the leisure facilities were brilliant
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
Great location Our room was quite narrow and had a strange smell, really small faults.
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
Leaving The room.
That it was close to a place that we wanted to visit
Central location Vert tatty decor, room very small for the price
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
went to the take that concert
Location and room quality The Bathroom smelt of raw sewage. I have already been in contact with Macdonalds Customer Service about it.
friendly service, clean and comfortable room, fresh cooked food poor signage to the restaurant
Location and room atmosphere Homeless camping across from the hotel, front of most room windows
Large bedroom and bathroom Bedroom could do with more drawer space
Everyon was so friendly and helpful. Beautifully clean and decorated thrtoughout. Rooms were first class. We were a bit concerned with, what seemed like, dozens of people milling around everywhere in evening dress, and we thought, if there were party functions going on we'd be disturbed by noise but we needn't have worried at all as everything was fine. The only negative side, which has nothing to do with the hotel itself, was that, once we had parked the car (behind Picadilly Station), no-one we asked seemed to know where the hotel was / how to get to it!! (Even a couple of policemen didn't know?? So, signage would be useful for future travellers. (One small point - when we rang to say we had would be ariving late & where should we park, the receptionist said the hotel car-park was full so to park behind the station. On arrival we discovered that the Travis Street car park, just behind the hotel, had loads of room so we had to go back and retrieve our car from the station car park. A bit annoying but not the end of the world!
The staff were very helpful and the room was excellent. We had to queue for breakfast due to lack of tables ready
The hotel was excellent. Great room, great facilities and great staff. The only very small niggle was the slow lift.
The friendless and helpfulness of the staff and attention to detail. The rooms are very comfortable and relaxing. I particularly like the IPod docking station and the fact that there is a speaker in the bathroom to ensure a relaxing bath! It was easy to travel to men Arena and I can't wait to stay with you again! Thank you The only small thing was that there were a lack of toiletries in the bathroom - 1 small bottle of shampoo and the flanel and my personal flanel was taken from the room on the morning of day 2 and not replaced
Location and newness no
The rooms are very comfy & spacious, good environment to relax in and the food served at the restaurant was excellent. When I got to my room - I went to close the curtains and in doing so had to move one of the sofa chairs, as I moved it the front left hand legal collapsed. The shaving socket was also cracked, these are small points but the hotel looks great in terms of decor,design and I did mention these to point to a staff member.
We stayed only for one night, specifically to go shopping and have a night in Manchester, so unfortunately we didn't get to use the spa facilities. However, I use my local McDonald hotel for spa and gym purposes, so I know that it would have been good.
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: email@example.com W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
We were made very welcome during our stay and nothing was too much trouble. -
The staff were very friendly and the breakfast was first class.
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
All the staff were friendly and helpful and the room was fantastic with everything we needed
Clean, comfortable and convenient
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
Luxurious room, furnishings and curtains etc.
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
Superb hotel, amazing rooms No
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
Location Room was small
Rooms neat and tidy Beds maybe need to be replaced as they were not the best - way to soft
I found this hotel to be excellent and strongly reccomend it to anyone. The staff are fabulous and incredibly helpful especially for international travellers.
food,comfort,easy access to transport
This was my second stay at the hotel. I find it excellent & reccomend it to anyone.
Clean and comfortable Noisy students(?) partying till late in the courtyard on the ground floor
staff, location, breakfast small room, bed was not so confortable. cleaning ok but could be improved
Nice place, very impressive and helpful staff at reception, will come back again in the future.
Room was basic and bathroom small,shower only had a curtain so water ended up on bathroom floor
friendly staff , lovely breakfast,very clean rooms.
your staff kindness no visible sign outside...difficult to find...
Perfect location to stroll into the city.
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Very friendly reception staff and the beds were great.
Obsidian bar and menu No parking
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
The parking facillities/costs
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Hotel is in a central location therefore very handy. Nothing to report on this.
We were in a room overlooking the square and although we couldn't turn the radiators off, it was a quiet, very comfortable room. Thank you
A nice hotel, very well placed for Manchester Piccadilly train station and thecentre of Manchester. Helpful staff (even booked us taxis to and fro as it was freezing!). Very tasty and fresh breakfast too. Slightly dated interior and quite noisy from outside as in room at front of hotel - no noise reduction/double glazing.
Good location for a quick overnight stay Noise from main road at front of building and cold let through by lack of double glazing which meant that on a bitterly cold night, even though sleeping next to a radiator I had to raid another bed for extra blankets to get warm. Room lighting a bit poor and decor generally in room and hotel looking a bit shabby. Shower not very controllable. Spacious room though - intended to sleep 3 and would have done so without feeling cramped.
It is well located in city centre and was convenient for the purpose I stayed.I shall again if neeeded None
Convenience of getting to main attractions and shopping as well as being close to a train station The room did not have the main/big lights, only table lamps. Very squicky floor, I was concerned about making too much noise and disturbing occupants below at night time.
The bed had a great nights sleep and the location was brill The room could have a little bit clean and the staff could have been friendly - not a single smile
It was just the perfect location : city centre, trams just at the door step, train station to go the the airport just a few minutes away! The shower was unpractical, getting extremely warm then very cold all the time. The room we were staying in was just next to the boiler room, which made a tremendous noise every 10 min or so, which means we could not open the window at night for some fresh air. But it was ok with the window closed.
close to station wallpaper coming off walls / decor needs changing
Its location to city centre Lack of hygiene in bedroom
excellent service, promt checking in and out and very friendly staff no
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
Game Old Trafford No
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
good location and the rooms were quiet... the shower curtain was moldy... definately needs to be replaced... also was unable to get room service one evening and was told they were 'too busy'...
The best thing about our stay was probably the secure carpark and the lovely reception area. Shame about the rest really! I am disabled and asked the chap on the desk to bring my bags up. I also asked for a 2nd key which i had already asked abut when i had previously phoned. After 45 mins my luggage hadnt been brought up so I went down in the lift myself and tried to struggle with my luggage until the chap saw me and hurried to my assistance, apologizing profusely. I asked about the 2nd key again and he said he would bring it up within the next 10 mins. An hour later I still didn't have the key so as I was on my way out I asked again and he gave me an extra one. The bathroom was tiny, very hard for a young disabled lady to manage and the furniture was old and scruffy looking as was the rest of the hotel decor,not fitting in with the modern looking reception.
Beds werent very comfortable. sometimes we got 2 bath towels, other days only 1. sometimes hot choc and biscuits, sometimes not. had to ask after 6 days to change sheets. beds were made TERRIBLY.Looked like they had been made by a 15 year old BOY.
I enjoyed the room, great value for money with everything you need. The restaurant is very reasonable also. The distance from the city center is the only downside but only a minor one as taxi's are readily available
Food was good in the restaurant Hotel staff, while not rude were not accommodating to travelers. Even though we were just an over-night stay, there were so many instances of unhelpful staff that to list them one would say we were making them up. Additionally, the water pressure was the lowest of any hotel we stayed in while in europe, we could not easily find out how to call the desk, the coffee in the room was old, the elevator was rough and jerky, linen carts were left full of dirty bedding in the main floor hall just out side the elevator all day...
taxi service very good. very cold in hotel bar.
i liked the reception area and my bathroom was nice the room was to small and looked cheap compared to the pictures i seen on the internet and the window wouldnt open
Access to Manchester city by bus. Adequate, well prepared room and comfortable environment. Noise from function room a bit concerning.
They've assigned me the wrong room number, resulting in another guest coming over my room in the middle of the night, then the guy from the reception desk waking me up again to double check my booking, then he again asking some extra cash to be delivered due to some mistake in their system. Really cheesy hotel with miserable looks and room condition. It's not near the Airport at all. Expensive. Avoid it if possible.
Staff are excellent, good road links
Weren't told what time breakfast etc was and where to go. We weren't informed about room service, and staff could have been more helpful.
Clean rooms and courteous staff
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
the receptionist Kirsty was excellent.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
the room was amazing the price of swimming costumes was too expensive
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
breakfast and being so close to town centre was building work so unfair to comment
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
This Hotel is very shabby and in need of a complete overhaul.
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
comfortable room & really helpfull staff
Hotel site convenience. Pleasant staff. Breakfast.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
a black tie ball was held which we attended for the price we paid breakfast wes not included
Didn't get to stay there as the event we were attending was cancelled very belatedly.
comfort of the rooms and been handy for the shops
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
Staff friendly. Radio in room was very poor.
Ideal location for men and a little shopping, double beds were great.
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female