We liked the fact it was very quiet and relaxing. The hotel had a strict policy on not being able to pre-book sun loungers, however, the pool man was very happy to "save" loungers for guests who didn't use the sunbeds until late into the afternoon! That said, during our stay, there were plenty of beds available as the hotel was not booked to capacity.
An excellent hotel, one of the best 5 stars I ever stayed in, outstanding service and an absolutely perfect breakfast menu. I liked the hotel and will be returning!
Good food selection at buffet, friendly staff, excellent location by beach. Double room did no have double beds, beds hard, old and need to be replaced, rooms decor dated.
Comfort good food excellent staff . nighttime dancing pool activities. Great walk to maspolamas on prom and beach. A little too far from centre of activity
Maximum 3 stars. Star raiting means services. Self-service hotel. I am quite serprising, that at 5 stars hotels I have to drag matresses and ashtrays in pool area for myself, no one even helps. Room cleaning not every day. Pool area dirty. Brought caps and glasses leave for all day near your sheslong, New year party in cost of 130 eur per person, that hotel did not find a money even for small firework.
I liked the swimming pool and the staff where great. The price of food and drinks where very expensive and the room was small and could of gone to a different hotel with the same thing but alot cheaper.
staff very good and place of hight quality.
The pool is beautiful, as weel as the garden. The food was always good. The location is perfect to relax, the proximity to the beach by the back of the hotel is very handy as well. The bed is too hard and gave me back pain.The clerk made a huge mistake when the transfer came to pick me up. She simply was unable to find my name in the guests list and told him i had canceled my reservation. The chauffer went away. When she realised her mistake she didnt even apologize and i almost lost my flight. unbeliavable for a 5* hotel.
The food and Staff were excèpional the spa was also top Class write at least 15 words
the staff running the games and entertainment top of the range no
A good locaion for the area, it was clean and comfortable. With an excellent team of staff both friendly and proffesional. The entertainment staff during the day were good for those who wanted to take part. The inhouse evening entertainment was poor. The Michael Jackson tribute was an embarrassment after so much publisity during the day. A black man with white face paint who couldnt dance or sing/mime. It may have been different if I thought he was trying to be funny. it wasnt and sadly I think he was serious!!!
I booked at the same day i arrived, so thank god bookin.com worked at real time :) beds were poor
Location Visited on buiness and expected a normal 4* hotel. Forget it, its not and no-where near. No internet in room, TV didn't work, toilet didn't flush, none of which was rectified during stay.
I did like the service, the restaurant, swimming pool, the staff, the facilities, the food was good, we had a all inclusive and i have to say it worth every penny. It was a very pleasant stay
food, drinks swimming pool is too small
improve cooking staff
Fantastic view to the town and the pool. Very good servicefrom the staff, especialy the people in reception.
Nice hotel, good organized and efficient reseption. Have to pay extra for small things like safe and fridge.
Breakfast and dinner buffet was good. Hotel reception staff not very helpfull and did not know how the wi-fi system worked for my lap-top-computer and I had to pay 1 euro per 10 min. ? most hotel it is free. Very few parking spaces and cost 5 euros per day ? One day our room was not cleaned ?
Good location, nice swimming pool Only one single lift was working in the entire apartment block (so usually veeeeery loooong waiting times), a lot of noise at the pool area (motorway right behind it + very loud music playing), the buffet breakfast is situated in a dark room (no windows) and it is not really great (to put it mildly)
I found the buffet at breakfast to be like 'a cattle market' especially because certain people feel it is their' right' to be srved first.the same certain type of people endangered others by overloading the lifts.
Reception very helpful Nice swimmingpool Chaos and very noisy at breakfast. Choice at Brekfast not very good
good pool facilities staff, surrounding area
Location, staff interaction, daily linen service, in house entainment in Mulligans. The Atmosphere and service in people in Lady Pink next door all makes the experience a positive one. Ther was nothing I had a problem with during the stay.
I was very happy with the services, reception staff very helpful, and the pool area was very good Dining room was very busy for breakfast and you had to find your own table.
good location.warm water in swimming pool,good breakfast(lots of choices).the best was dat everything is beside-beach,shops,restaurants,niteclubs,bus stops. wasnt double bed in hotel room and we had ground floor room,so in mornings was very loud,because everybody was going to breakfast room and was so close to our room,we could hear everything(people talk,plates noise)and wiev was terrible(wall),and walls was so thin could hear people snoring next room.
The hotel is relatively cheap. It could be a good option for a young traveller on a budget The food was very poor quality. The room was very unclean.
Efficient, friendly, good atmosphere. Nice breakfasts. Staff helpful.
the apartment was good and the hotel was quiet we paid for wifi but it was hopeless.the low signal caused the computer to crash all the time
Convienence to Beach.Quiet. Beds were of poor quality, and needs upgrading.
Price, bar, internet and pool Rooms need renovation, but ok for a short stay
location and seawiev, Avis office in walking distance. Other people did seem to like to hang around in the pool bar from morning to midnight but it was never too loud. a small discomfort to park the car a bit far away because the hotel is "surrounded" by pedestrial zone
It wasn't packed with people, had a nice bar and swimming pool area. I loved the parrots they got. Many of the swimming pool chairs were broken and not replaced with a new ones. Also I'd appreciate an information that it is a gey friendly hotel as there were hardly no straight couples/singles or even families. I don't mind geys at all as long as they're not too close as it was in Los Salmones.
Hotel is located very near to a nice beach. The breakfast was good. The wardtobe smelled terribly after some rotten stuff. The towels were changed only once a five days (!). The floor was not clean and the rubbish bin could be handled better by the hotel staff.
nothing at all!!!! it was the worst hotel i ever stayed in! the staff were nasty and heartless and not a bit helpful. the cockroaches were so bad i found one on my head while i was sleeping, the kitchen is not fully equipped, please do not stay in this hotel you will not enjoy it!! pool loungers s uncomfortable!
The staff was verry frendly and helpfull. Nice uotdoor area. Many bars and pubs around the hotel. The beds are to hard. We had to use the carpets under the sheets.
Relaxed atmosphere, so it was a good springboard for whatever!
Close to all amenities - beach etc. Beds very uncomfortable. Noise level from motorway all night long. Need double glazed windows. Had requested specific room - did not receive - got complete opposite !!!!
Good location for transport links around the island and close to shops/bars etc. Facilities are the bare minimum and would certainly not take up the all inclusive option.Design of the buildings not good for a balcony in the sun as the majority are in shadow.
nice atmosphere, professional staff (especially guys serving dinner - there were great and really friendyand funny) towels (old and often stinky)
It's located in quiet place. Although it takes about 30 minutes to get to beach, we have enough time to enjoy the nature.
Quite location nice comfort in accommadation clean 15 min walk to shops but taxi very cheap.Would book again for family Good Holiday
it was nice and quiet, the food was good, there was pool table, massage chair, nice swimming pool, tennis courts and the price very reasonable its a bit too far to the beach..
It was calm: nice environment: flowers, swimming pool.The waiters were helpful, friendly.The food was good quality but not enough choice especially desserts . The last day we could see several crawling insects in the bungalow:cockroaches??NOT Very pleasant!!!
Two days we spent at the pool. The rest we went to the beach at Faro.
The facilities provided in the bungalow were fine and the complex is close to Faro 2 and a nice walk to the beach and Faro area. Good value for money. The reception staff could be more friendly and welcoming. The sunbeds by the pool are hard and uncomfortable - cushions would be helpful! The general cleanliness was good although we had one cockroach in the apartment on our return one night.
It was great hotel. Nice, clean, good food. Great pleac for kids.
Exellent food, helpfull stuff. Too far away from Playa Del Ingles. No room climatisation.
Staff were pleasant and courteous with one exception Food was average
The hotel has free shuttles to the maspalomas beach at fixed intervals during the day, which we never used as taxis are quite reasonable 3-4 euros to the beach. No airconditioners in any of the rooms. Rooms are not cleaned daily. If you take half board you do not get a wrist band (which identifies the full board guests) as a result everytime you ask for a drink (knowing well you are going to pay) the staff insists in indicating to you the price first before serving any drinks, which becomes quite an embarrassment after a while. Over the weekends, local spanish youths (non-residents) enter the pool to play volleyball in the afternoon so you can forget of having a peaceful nap next to the pool.
situacion del hotel Disaster!! Great deception!! No cleaning! rude staff! the worst all inclusive service! bad food! no air-conditioning! Trato del personal muy hostil,maleducado. Masificado, instalaciones viejas. La limpieza brilla por su ausencia especialmente en la piscina. Hace un calor horroroso en las habitaciones, sin aire acondicionado y ni siquiera un ventilador. La comida es poco variada y sin calidad, sólo lo más barato del mercado(ejemplo de pescado: panga). El todo incluido es pésimo, porque fuera del horario del restaurante, el horario del bar piscina para tomar algún snack es sólo de 13-15 y si quieres agua embotellada "la tienes que pagar!", tal y como me dijo un empleado de muy malas formas, como si yo estuviera de gratis! No merece 3 estrell
Food was not very hot, especially at breakfast time - and there was a lot of confusion wtth people bumping into each other trying to find what needed at meal time.
excellent food and drinks . super nice pool area -
The pool-garden is very nice and one of the best, good cleaning and nice sunbeds. Dirty walls in my room... I asked my cleaning lady to clean the walls but without sussess.
enjoiyed my stay it was my 4 visit would go back again hotel ok just find it out of the way
Excellent swimming pools and grounds, the food got worse throught our stay. by the end if you didnt like fish or veal there was not a lot else left to choose from
fair nice place to stay Food was bad too similar every day.
Location of the hotel is excellent, near the sea and not too far from the services. Hotel offers basic services such as breakfast, snack bar, and the lobby bar which offers some entertainment on the evenings. We got good service much attention by the staff at the restaurant (breakfast time) probably because travelling with noisy little kids. Thanks for the staff! Pool bar Atlantico was a dissapointment, snack bar was open only a couple of hours per day and food was no good. Drink here and eat your snacks elsewhere. Service at the bar was good and friendly.++++
понравилось близкое расположение к морю и великолепный вид из окна. Отличная работа персонала в ресторане и в кафе. Наличие справочной и другой информации на русском языке.
The location, the staff at reception There are 2 types of rooms: with windows to the south and to the north. In our room to the north there was no sun at all and it was cold in January.
The staff was very nice and helpful, The food was great and there was lots of choice for breakfast as well as dinner. Well' i would expect some sleeper, iron with an ironing board and towel gowns from a 4 star hotel. I also asked for some ice to be sent to my room and i was very surprised to see that the ice was delivered in a plastic bag rather than in a bucket. That was very poor for a 4 star hotel.
Location, price, food, private park free...
extremly nice and helpful reception staff. good breakfast and halfboard worth to take little bit noisy on friday night
Hotel staff very pleasant. Swimming pool and area excellent This is not 4 star hotel. The finish throught out the hotel is dated particularly the dining area. The food is just ok.
i loved the views ad the location of the hotel the noise levels at very early stages of the morning didn't allow us the opportunity to relax as we were awoken every morning at 05.30
The pool. Air Con. Majority of senior staff were very impatient and rude, but some were friendly so I have selected "Fair" as my score for Hotel Staff.
proximitry to beach Poor internal security, no cctv's . Poor command of spoken english especially among th enon-reception staff. Very poor selection of primary foods.
the staff was friendly. the hotel was in an exellent position for public transport.the hotel was in a quiet area but very close to the beach the breakfast was very basic and mainly continental, however that would not put me off
very clear in rooms
Poor aircondition system, it was a central system only circulating hot air. No balcony for single room.
The location of the hotel was excellent and I really enjoyed the lunches served in the Pool Bar. However, I thought that the facility of the shower room on the day of leaving was marvellous. I have no complaints, I really enjoyed my stay at the IFA Dunamar Hotel and I would have no hesitation in recommending the hotel to my friends.
The room was gorgeous. Very clean but there was nothing in the mini bar which was annoying.
Very nice swimming pool with plants. Good located. Air-condition wasn't efficient hole hotel, very weak! Fittnes room is also without air-condition! Food is not appriopriate to 4 stars.
It was convenient and central Very cold welcome-none at all in fact. Buffet breakfast like an industrial canteen, coffee and tea undrinkable. No extras- not even an extra toilet roll and soap in room. Mini bar empty-do they not trust guests in a 4 star hotel. Very disappointed with this hotel. Only one computer in use for internet and very expensive-a rip off. No quality Irish papers available.
There is everything that one can ever want. Lunch at the poolside is perfect.Very close to the beach + some supermarkets behind the beach. The whole hotel "functions" very good. With nice staff and personnell. In general very clean and rather OK. The buffet food is plenty, although perhaps somewhat impersonal restaurant. I will recommend the hotel any day. Most things were good. Internet usage is overpriced, considering that it cost half just outside the hotel-door towards the beach. And Internet software was "a bit special". Looks good, but looks better than it works. Local Spanish supplier apparently.
the hotel is very good located : 100 m walking to go to the beach. I did like also the seaview from the room and also the gardens view and swimming pool. Very good breakfast. no various food !! the menu for the diner was always the same; it's boring when you stay 7 nights.
The hotel was excellent, it was well located and had excellent facilities including the bar, restaurant and pool
Efficient staff for check in. all staff very polite and helpful. Room spacious and clean. Food very good Mattress was far too soft, a plank, submitted immediately after request, helped somewhat, but we truly think it should be a consideration for the management to change all mattresses for harder ones!
Hotel staff very helpful. Location is great!
almost everything,reception desk staff exceptionally good i did think the food in the evening could have been hot,and the bowls for soup are far to shallow and could cause problems by spilling over,i would sugest smaller bowls but deeper when people have to carry them. especially elderly people ..
The setting was superb for relaxation and the Spa provided a welcome and restful hour after a day of sunbathing. There wasn't sufficient sun beds mainly because people put out towels in the early morning and then disappeared for most of the day.
Well what can I say my 2nd stay at this hotel this year! Fantastic place, went there first in April with just the other half for a week, ended up staying 2 weeks because of the volcano eruption! The staff couldn't have been more helpful, so we decided to come back in August with my daughters. Didn't think they could improve the place but they had. Extended the Spa facilities, tidied up the lift areas and ongoing work happening on the balconies and fascias. The food was still excellent and we thoroughly enjoyed our 2nd stay if only for a week! Just can't rely on these volcanos can you?
- Overall cleanliness (rooms & other facilities) - Spa - Organized entertainment & other facilities (minigolf, game room, kids playground etc.) - Room next to kids playground was most convenient location to stay with small kids! - People reserving sun-loungers in early morning was really annoying!! - Limited access (9-12) to kids at spa (spa was the most important factor when choosing the hotel) - Broken ventile at the bottom of one pool at back corner (both our kids got open cuts), however, this was fixed during our stay at the hotel - Noise from the gym in late evenigns and early mornings (rooms next to the playground, under the gym), noise from foot thumbing and metal weights hitting the floor) - Improvement idea: Dinner menus with geographical themes (Chinese, Mexican, Spain, Greece etc...)
complaints management, business model, pool cleaning, breakfast eggs, suits elderly people inconsistencies between advertised product and true experience, towel war, elevators, vending machines, hygiene, jaccuzi, no air conditioning
Bed was to small you should have a double bed for mature people and you should not allow sun beds to be taken over if they are not being used we never could get a bed to lie in the sun and we all pay the same money
the management ignore valid complaints about some staff (what a pitty)
The food was excellent. The hotel offered free entrance to the spa for all guests. Free bus transportation to the beach. I booked a twin room, but upon arrival I asked for a room with a king-size bed and the hotel accommodated me with no extra charge. Dutch and German tourists put their towels on all the lounge chairs by the pool at 7:30 a.m.and then left to come back later. I went to the pool at 9 a.m., and although only a few people were there, all the lounge chairs were taken.
Steak on hot stone at lunch time. Wellbeing Centre 5* plus Hotel is fantastic Not many English
I particularly liked the location of the hotel overlooking the sea & its wonderful swimming pools.Also it is all low-rise with most bedrooms overlooking the sea.
standard of hotel facilities, location beach and a number of resturants nearby no late check out, reception not as helpful as they could have been, rooms not well noise insulated (e.g. could hear people above walking around and neighbours showee etc.)
Nice reception, lousy and dark rooms without view. Freezing pool, although heated babypool. Buffet dinner good, but no alternative restaurants nearby. Seems abandoned. See above
The Staff were excellent The rooms could have been cleaner
Everything Some might find it quiet, with an older clientele but we didn't mind.
we liked the size of the hotel because even with the amount of guests staying there it didnt feel crowded at all. The two swimming pools on either side of the hotel ensured guests were well spread out which allowed a relaxed atmosphere throughout. There was always space for people who enjoy sunbathing by the pool and new towels available twice a day. Breakfast was great, couldnt say anything bad about it. Fresh juice.....with Cava!, eggs and omelettes cooked to order, wide range of choices to suit all needs, the list goes on. Super! Maybe the staff could be a little more attentive to guests on arrival to make them feel comfortable and at ease in their new surroundings, some staff better than others.Takes a while to find your way around so more information or little map would be helpful. Also for younger couples there isnt much of a nightlife in the hotel, place is dead after 11 o clock.
Staff friendliness, courtesy, efficiency and competence. Nothing
Superb breakfast, one of the best we ever had on our trips round the world ! Excellent place for relaxing holiday. NIce that they have separately pool area for those who wish to have it quiet, and another for families with kids. Spa had good quality treatments Staff little bit arrogant attitude (reception & breakfast waiters) seldom smiling , except kitchen staff on the breakfast and housekeepers who were always greeting with smile.
location and staff. Bed rooms a bit dated. Need to be modernised badly. Dressing table all stained. Shower door needed to be looked at. Towels need to be replaced with new one. Need 4 towels. One for shower in the evening and one for shower in the morning. Badly needed a dressing gown which is the norm., in 5 star hotels.
the construction of the hotel is very unusal but nice to watch and to be in. food for breakfast in the main restaurant was not very good, small insects/ants were moving in bathroom, no doors for the toilets, turkish bath in spa was not working for many days.
good location in Melonaeras, nice swimming pools, plenty of restaurants and bars, very quiet in the nighttime the minibar was not serviced, the reception never answered the phone, the hotel is not finished and the construction work is very loud in the morning, poor breakfast, no parking available at the hotel only in the area- on the street, which is very crowded. Just a few elevators and some rooms are al little bit far from the lobby. The safe in the room is charged per day - a 5* hotel should have it included. I did not like the lavaoar right next to the room entrance, so every body entering your room could see your tooth brush, shaver....right in front of the door. the first feeling entering the room is more like a locker-room than a 5* hotel room. Not all the pools are heated - we found only 2 .