the reception staff were excellent, really helpful with maps and information regarding our stay at the hotel, the dining room was very nice and the breakfasts were excellent, as the location was so good for the town and puerto banus we would definately stay at this hotel again, but we did request a non smoking room and we were given a smoking room so next time we would like a non smoking one!!!! the hair dryer in the room needs to be updated
Staff was very helpful, great location, rooms were nice - clean and airconditioned (almost too cold!), breakfast was great. The beds were very uncomfortable and we had to pay additional to use the beach, whereas other comparable resorts, that was not the case.
location good, quiet beach, excellent restaurant
Comfortable room, clean, good food, nice relaxing pool, easy access to beach and other small restaurant, easy access to downtown Marbella. None
Nothing, it was great
food menu is very very poor
Breakfast was outstanding. Everything you could possibly want. Sat Nav co-ordinates given by hotel not completely accurate. Very poor signage inside the Hotel, for instance, when looking for car park. No room service until 4 pm, not allowed take food from the bar to room during this time. very annoying. staff unhelpful in this regard.Despite appearing to be rather empty, we were given a street side room, instead of a pool side one.
Gardens, swiming pool, lobby & water fountain outside the rooms
The staff was incredibly friendly. The hotel was very nice and pretty. The pool, although a bit cold for the time we went, was incredible. If you want to get internet you have to go to a secific zone in the hotel where the wireless is.
Friendliness of the staff Uncomfortable beds, mattresses were a bit hard, could be softer.
The demonstrations outside the hotel for sacked employees were very distressing
I took the hotel room to be able to fulfil a deadline for a grant application. This needed much writing and internet connection. The hotel was perfect for this, the room was quiet and comfortable. I might not have been the usual hotel guest as I used no facilities, but the stay met my expectations completely. The hotel staff were incredibly supportive, courteous, and accomodating. My room was located on the side of the hotel facing the highway. There was therefore, at times, an unacceptable level of noise in the room. This was exacerbated by having to open the door to the balcony, as there was no climate control in the room apart from heating.
We had an unforgettable experience in this hotel. It's not in the centre of Marbella, just by car or taxi. We enjoyed and excellent service and an upgrade from a classic room to a junior suite deluxe. We went to the beachclub Cabane and did some tanning and we took a swim in the sea (in november!). At night we went to Marbella and Puerto Banus to party. When we arrived back at the hotel at six in the morning we asked if we could stay a little longer in the room to get some sleep and it was no problem for them. Anything you can imagine having for breakfast, they have it or make it for you. And of course we had some Champagne with it.
Clean room, comfortable bed, friendly and helpful staff, nice reception rooms. poolside food was well presented but heavy on calories, no view from room, poor shower, horrible towels and toiletries - this is a five star hotel!!!
I liked the free champagne at the breakfast buffet every morning. There seemed to be an old and a new part to the hotel. Unfortunately our room was in the old part and was a bit pokey. The room certainly didn't look like the photos of the rooms on the website.
The swimming pool and terrace were fantastic and extremely relaxing Location in that unless you had a car there were no alternatives for meals other than the hotel itself.
The service was excellent.On arrival, we were brought (through the gardens) to our rooms personally. The restaurant is of the highest gourmet quality; from service to food. We travel a lot, and found this to be one of our top Hotels!
Everything!! Special thanks to Fernando and Antonio whose attention to detail and genuine interest in our comfort and wellbeing and prompt response to any request was a breath of fresh air.
The friendly staff and comfy room + nice pool area.
location, price room cleaning is not very good, poor job
only 4 english speaking t/v prog and they were all news progs
its location , and the regular cleaning the room was tired looking & no double beds
Central location and family room for 4 Noisy road
location of the hotel and the parking possibility No complaints
Close to shopping and resturantes. Some noise from the highway.
This hotels is well located for walking to the harbour and the restaurants. Breakfast was 7 euros and great value. Staff helpful and hotel quite in Oct especially mon - fri which was good for us.
the hotel was very clean and staff in reception excellant very central location .. Sometimes it can be noisy .
I like the fact that the hotel is a stones throw away from the strip with the local bars and clubs Not sure that this was anyones fault but i have been there for the last 4 years and i was attacked by mosquitoes this time. Also the hotel demand silence at all times which is nigh on impossible. I have to take my shoes off to walk through the corridor.
very spacious rooms, receptiondesk very helpfull, well trained staf , very friendly.Very good breakfast! To far away from the beach and from Marbella. During our stay, our friends have been robbed...Money , walled and labtop has been stolen in their room, situated on the first floor. Security people and the Belgium consul told us that it is happening a lot. Direction of this hotel is trying to minimalise this and was not prepared to compensate. Not a custommer friendly reaction. Very stupid, we will not recommend this hotel to our friends.
Beautiful property, excellent attention and service, luxurious room, close to ocean, excellent restaurants on property - a wonderful vacation spot! None
I really liked the pool landscape and architecture of the hotel. Also the close location to the beach was definitly a plus. The service during my stay was absolutly poor. There was no service at the pool areas at all. For every drink the guest had to walk to an inside bar to place an order. It's also not matching a 5* hotel, that there aren't any possibilities to get a small meal inbetween the official eating hours.
an excellent hotel with really nice facilities and really helpful staff it was a little bit hard to find it, luckily the coordinates were in the website, also it was pretty far from everything. also the room was really far from the main entrance which is understandable for such big hotel
Everything was excellent.Bravo to all staff especially to Marina
The cooperation and hospitality of the staff, they were welcoming and really helpful specially (if I'm not mistaken by their names,Eva and Alfredo). Also, the style of the hotel was really amazing too. The hotel facilities would be great at the summer time not winter (we were their at November and it was very cold for us so we couldn't enjoy using their different swimming pools).. There was one negative point about our stay, I didn't book for the breakfast at the begining but I asked for it at the check in (this was at 3 pm on our first day & the breakfast time is from 7:30 to 11:00 am) and we checked out at 6:30 am in the morning so we didn't have breakfast in our first and last days but they charged us for all the days of our stay.
The hotel itself was excellent. It is a new hotel, well designed and excellent facilities - there are several pools which are kept clean and tidy. Hotel was clean. Breakfast was very good. Good location near to the beach. We visited in October and while the weather was very good there was definitely an end of season feel. The A La Carte restaurant in the hotel was closed and the hotel was quite quiet. Many of the restaurants close by were also closed. It is a good 20 minutes from Marbella in the car, but with good motorway access.
The hotel is very near to the beach and to several good restaurants; furthermore it is neer to Marbella and Puerto Banus but very quiet. Breakfast was good. Front office staff and other personell very helpful. Rooms, bathrooms, beds and so on are really good for this price (we paid € 150,- per room per night including breakfast) The cleaning ladies do their work the Spanish way. There is no quality control on the cleaning of the rooms or the corridors and staircases. One of the 4 pools should be heated this time of year.
The layout of the hotel. The staff rude, lack of staff poor service.
Spacious room and bathroom, quiet location, modern furnishings and tasteful decor, good value for money. No turndown service in the evening. At busy times, more than 1 chef was needed at the breakfast buffet and the pre-cooked 'hot' food was disappointing, ie cold or overcooked. Also, no boiling water was available for breakfast tea, only hot water which left a film on the tea.
Position Bathroom too small, shower needs updating
The hotel was clean, luxurious and the staff most helpful. In addition, the amenities were very good. Nothing
the breakfast was lovley and staff very nice and polite balinese beds very expensive.would not be worth that price.
restoran was good and it was exciting view of the see very small end old inside swimming pool, watermixer in the room works very bad
Being honest it is an example of how a top hotel should be run, totaly excellent. The grounds and setting for the hotel is world class.
location, beach and promenade reception is not well informed about the events in the area, information desk is required
peacefulness and service
Central location.Friendly staff. Lack of atmosphere in restaurant,due to small number of diners.
Spa was excellent (Stephanie). Swimming, 2 day visit only. Food was good especially breakfast. Room not ready on arrival, made to wait until 6.30 pm. Room service not done second day until we asked at 6 pm, housekeeper left a note to say we were do not disturbn at 9 pm!!
It was a pleasant hotel. Not sure I would go back. The bar in the foyer was disappointing. Far to open.
excellent value considering you are in marbella and only one block away from the beach! nice breakfast/dining area, definitely would recommend. they offer parking but we just did it ourselves, literally the next driveway and 12 euro/day. (although a car is not really needed)
very nice breakfast,hotel location excellent. a lot of traffic noise when window/door is open
We had a warm welcome and the lady receptionist spoke good English. I asked for a nice view and we had a superb view of the mountains from our room. Everything was very clean. Good selection for breakfast. Some of the receptionists do not speak good English. Tea/coffee making facilities would be an improvement, and possibly a small fridge. The instructions for using the air conditioner were not very good.
The hotel was very well placed to explore the old town of Marbella.It was also just a short walk to the beach.It was great for us as we were just stopping over for a night on our way home.
Hotel was very well located, easy to get around from here. Staff was very unhelpful, bordering on rude.
right in the old center of Marbella, exellent value for money
the staff,cleaner,frindly,location,room location nice view none
The hotel staff is friendly and helpful. The grounds are magnificent, like living in a botanical garden. Our room was furnished beautifully and was comfortable. The breakfast buffet is wonderful. The pools are well kept and one is adjacent to the ocean beach. We will definitely return to the hotel. The only thing to know is that because the hotel is surrounded by gardens, in the summer it is more humid and damp than one might expect. It feels more like the tropics because of all of the plant life.
dissappointing not adequate quality for 4-5 star rating
Good location and good architecture Wi-Fi very slow. Got dropped all the time. Room service way too high compared to other 5 star hotels Suite had an odd smell.
it is fantasy and Romance Not at all
This was our second trip to the Hotel and we enjoyed our stay very much. The food is first class as is the service. Everyone very helpful and friendly.
Fantastic - must stay again N/a
good reception.super-friedly.good exess to room with car.freshly remodeled room.excellent service.will be back.
The room icl the bathroom was very spacious, lovely surroundings and good location
We have stayed before and wondered if it would be so good this time and it certainly was! The room and the hotel were both lovely. The staff were very friendly very helpful which is so important to us and we had a fabulous time. Particularly the restaurant staff very impressed. The only thing which isn't really the hotel is that lots of children used the main pool quite noisy playing etc which is fine but the pool next to it which is specifically for children was completely empty and we wondered why more perhaps wasn't said to the parents when towels given out like would you like to use the childrens pool? we went to the childrens pool and it was empty!
seaside, nice gardens expensive
the site the room, the breakfast, the beach, the connection internet very bad and not free...
Food is great, Nice breakfast and very delicious international dinners. Open buffet (eat as much as you like). Pools are cool and clean. NIce shows every two days. Not far from Peurta Banus (20 min walking) which is great. Tours information are deceiving, you have to ask many times about the details of the tour you choose before you pay. Reception staff are poor in general however one or two of them were super helpful. The hotel is obviously short in staff and sometimes no extra pillows or cleaning staff around to help. 400 meters far from the beach and no private location on the beach itself for the hotel but it is not a major issue. No internet connection however it was advertised clearly before we booked.
its location was good a big hotel long walks to get to your room and a lot of family's perfect place for familyvacation.
The evening shows were very entertaining and enjoyable. The beach was good and not too far.The distance between the hotel and Peurto Banus was short ,therefore it was easy to come and go threwout the day.The bus stop infront of the hotel was very practical and convinent. Some of the animation team were not very friendly with the children and sometimes ignored them.
Green territory. Reasonable prices for drinks and beauty salon. The Hotel is the old one and requires a repair. Breakfasts are the same every day. Everything in the hotel, including iron, is served for a pre-deposit and only through the reception. It is the 3d year when the main road near the Hotel is under re-construction.
The size of the complex and the pools. Not many activites for children. Childrens Shows on at 10.30pm Children are too tired to stay and watch
Large rooms and Location Would need a bit of maintenance to keep the 4 star rating, but for the price of the rooms is ok
Ideally located mid price hotel. Lovely rooms, wonderful grounds, a 20 minute stroll along the beach to the Jet set marina Puerto Banus for restaurants, people watching and nightlife. Only a few families with well behaved children. 2 pools, one for swimming the other for playing in. Good breakfasts. Will stay again Minor maintenance issues with room - nothing worth fussing over. No tea making facilities. Food available selected hours only. Food and drink pricey - but it's an expensive area.
One of the worst experiences of my life. When we arrived in our room i noticed a very strong smell of damp. Beds were also very damp and after two hours could not stay in bed any longer. When i stepped from bed floor was wet and condensation was running down window i have pictures of damp areas and condensation to prove this. Went to reception where we were given another room not very impressed with this.Booked out the next day staff on reception were very nice but was not impressed on been charged for that horiffic night. Area around pools very wet and muddy. Sunloungers very uncomfortable.
Peace and Quite
Accessibility & Convenience of location; good breakfast available until 11.30 -
calm hotel. friendly staff they charge for internet while it should be free>
location was fine-very good value for money.
Location good Drain smells around lift area plus on early morning no hot water was available
The pool was nice with a bar next to it. The rooms were clean. The staff was not so friendly. It's a nice hotel if your budget isn't that high.
Good quality rooms with very comfortable beds. Helpful reception staff. Good breakfast buffet. Price and quality of food from snack bar near pool could be improved.
Everything was good from A to Z. Non
Excellent value. Well located. Easy walking distance to the centre of Marbella Air conditioning not effective
the rooms very modern and clean n/a
Close to Puerto Banus, free parking nearby. Room fournitures are old, bathroom not good equiped
This hotel was excellent aand very relaxing with beautiful surroundings Nothing...it was perfect
An amazing hotel, great pool area, spoilt for choice at breakfast and a well run, very clean hotel. Would highly recommend and definitely be back! The hotel staff could smile a little bit more!
the lad playin the piano was aaaaaaa mazing!!!! bit old and boring
The staff were very helpful, the hotel lovely and close to the beach. I upgraded to get a kingsize bed on arrival after looking at the allocated room. It was very expensive - however after the first night I slept so badly due to some generator on the roof (i think) that we returned to the original room. No discount was given but the staff were very helpful.
Hotel lobby looked tired and run down however, they really did themselves an injustice as the bedrooms were excellent, good standard of accommodation and very spacious and clean. Unfortunately our room overlooked scrub land and supposedly had sea view?? In addition I am coeliac and lunch snack menu did not offer any options or staff did not show any flexibility even though potatoe or rice options were on offer in the Buffet at the same time. Instead it was suggested I use the buffet lunch menu which cost 58€!! Next time we will ensure to book Half Board.
Room View from balcony
The hotel was verry noisy. i picked the melia marbella dinamar aspecially with google earth, so that we could walk to our meetingpoint. It seemed that the hotel is situated somewhere else than it appear's in google earth, so we had to take a taxi, several times.
room and the balcony checking in was very slow when there was nobody around 3 people behind the counter checked and screened our passports over and over again each one examined individually as if we we were wanted criminals or something then each passport was screened on the internet which really annoyed me and I lost my temper.I travel all the around the world and have never been treated like that in any hotels reception desk.Shame it is a nice hotel but this kind of treatment as you are entering puts you off.
Location No tea & coffee making facilities in room, Free wi-fi only available in public areas.
We loved the sea view, the excellent breakfast buffet, the very comfy rooms with soft pillows, free wifi all over hotel. Spend a lot of time at the lovely Marbella old town (within a couple of minutes walking distance). Can definately recommend this hotel.
location, breakfast, room
Very good hotel - complimentary drink of sparkling wine on arrival! Excellent buffet breakfast. Good location with beach on doorstep. Will be booking again next year - with Booking.com.
The Location was great! Right on the beach and a few minutes on foot to the old town center. The Hotel was great! Location, price, ammenities, however the staff were not particularly helpful with tourist info. I stayed there for 4 days, and I wanted to take a 1 day excursion to Morrocco. For whatever reason the hotel staff could not help coordinate it. I kept asking them to help me and for some reason they kept sending me in towards a dead end.
Breakfast facilites excellent, private beach and towel service very convenient i lost my camera :-(
Location and attitude of staff. Pool is a bit on the small size and spa is overpriced for residents.
Ideal location beside beach and 5 minutes stroll from old town. Excellent breakfast. High class hotel with great facilities.
Location Only complaint is that I booked on your website for three nights and received confirmation of that. On arrival at hotel we were told we could only stay two nights as hotel was closing for season so had to find another hotel
Somewhat disapointing in terms of facilities. Hotel looked tired and need of upgrading. No management of the Spa facilities Reduce the price
The location We were a party of seven people and we had to carry our luggage from an to the rooms. Bell service is not available during our check in and check out time.
This hotel is all about the location. It could not be located in a better position and considering its location it is fantastic value for money. It's not luxurious but it is absolutely all that is required. The hotel is very, very, very clean. Rooms were cleaned to such a high standard every day. the staff were very helpful. We would stay there again without hesitation. Infact we would not stay anywhere else especially if the rates remained at such a reasonable price.
The location of the Princesa Playa is it's best feature. Only 3 minutes walk and you are in the Old Town of Marbella, with its charming narrow streets and restaurants. For people who like to do some cooking at "home", it is ideal with the kitchenette and microwave, and the Opencore is just around the corner for groceries. The wiev from our balcony over the sea and the beach promenade is great. If you get tired of the beach they have a nice small heated pool on the rooftop. Some people have complained about thin walls and noise, but from our room (108) we could only hear the elevator in the hallway, no noise from surrounding rooms. The only downpoint on our part, was that one morning there was no hot water for our shower, and the sunchair on the rooftop was no good.
Location, 2 terraces, spacious room and bathroom, nice kitchen Cleanness of tools in kitchen.
Location: on the beach and a short walk to the charming old town , if you are lucky to get seaview room the panorama is great
i like this hotel very much, the hotel staff was excellent, the rooms were clean and confortable, the view from the breakfast room was amazing...
Location I felt the hotel was slightly dated
location staff could have been friendlier
The pool and bar area
Very nice hotel (the only complaint I have is below re the bed), the room was very nice, as were the staff and we were able to keep our room until 8pm on the day of check out as our flight was not until very late. It would have been better if the double rooms actually had double beds rather than 2 singles together, at the cost of the room per night this is not a lot to ask.
Comfort,quality of service and food Adminstrative procedure was not that good compared to other 5 star hotels I stayed in. Had to check invoice tree times and found mistakes.
Staff, Bedrooms, Reataurant, Beds 1. Lack of English speaking Television 2. Lack of tea making facilities in the room.
Nice hotel with luxurious rooms and very good beds, lovely swimming pool breakfast is good, but becomes a bit boring after a week
Very clean, quiet and relaxing, but it was off season. Friendly and helpful reception staff. Good location Breakfast service needs improving and more serving staff at all times
Excellent room - very comfortable, spacious and clean Not enough staff at Reception to help with luggage/concierge etc.
Just relaxed No
Location,Quiet suroundings,Modern design
Good location in the hills some 10 minutes from Marbella. Good facilities, especially for golfers.
Peacefull and Relaxing No
location bar staff not very helpful and poor view from room
First room offered looking on to a dirty car park - second room offered (we only stayed 1 night) odour of wet cement as rooms next door were being renovated; our room next to busy highway which was very noisy.
Ordered room service which never arrived which spoiled an otherwise perfect stay
Good breakfast buffet Hotel corridors are dingy and need updating
Entrance foyer to hotel was a nice design and was bright and airy. Hotel had free parking. The cleanliness of the rooms and corridors was very poor. The corridors need completly renovated and are very small and scruffy. Beds initially were so hard couldn't sleep, hotel changed them but were still uncomfortable
The hotel was in a great location. The staff were very helpful, and polite. The breakfast was fantastic.
The breakfast was excellent. The buffet had something for everyone. The drinks at the bar were reasonable and we enjoyed the piano music in the evening. The room allocated to us was 130 meters from the lift and although the reception area was "designer chic", upon leaving the lower floors, the rest of the hotel was in need of renovation. During the early evening at approx 18.00 there were still vacuum cleaners and dirty linen in the corridors. The spa was ok but awkward to get to. The hotel was too far away from the shops and bars etc and the motorway was between us and the beach. There was an underpass however but it was too far to walk to get to the shops etc and we had to take the car.
everything coffee/tea not included with dinner
Excellent hotel .. Good buffet breakfast with very helpful staff. Reception staff again very helpful.
Excellent breakfast, nice pool area (although a bit noisy from the nearby road)
place, cleanliness,interior service in restorants
Well positioned between Malaga and Marbella, lovely gardens, pool and poolside facilities, comfortable beds. Decor in rooms is tired and dated, breakfast overpriced, gym too small and poorly equipped.
helpful staff and great facilities Evening bar let down badly because the hotel allowes non residents to use this bar.
it was a nice comforting and relaxing place some of the facilities they said they had,where not avalible.witch was a big let down for us
Nice environment, professionnel staff and good location 10 mins away from marbella by car. Rooms were well designed and of hood size. Slow cleaning after ordering a meal from the hotel services
reasonable no balcony, very expensive services
many facilities not available ie spa etc
restaurant food expensive for what we were getting
Whilst the hotel has been nicely designed and is in a good location- for a weekend stay- the food at the hotel is awful. From breakfast to dinner, it is absolutely apalling quality. There isn't a single thing I ordered that I could eat more than two bites of
Beautiful garden, good beach club. Excellent breakfast. Rooms are needed renovation.
The room was pleasant and very clean and the hotel facilities were quite adequate Insufficient lighting in the corridor on floor 5
Very good location, next to the beach Car Parking was very hard to find
helpful hotel staff, good value for money
excellent location. Big, clean studio rooms with kitchen facilities. Very good price. Awfull breakfast. bad TV (no english channels except eurosport). Noisy neighbours. sometimes a smell of drains in the bathroom
The kitchen in the appartment was very poor.
Only the bathroom which was 5 star! The room was very tired with truly awful chipboard & peeling furniture. Nails protruding from surrounds. Beds with cigarette holes in sheets! Kitchen had one cup. Single glazed windows streamed with condensation. Complaints made about bed cover, but to no avail.
The hotel was very basic but that's what you get for the price. Couldn't ask for a better location. Would stay again for a cheapy break Breakfast could be improved
V Clean, modern bathroom. Spacious rooms.
Super location with easy walk to both beach and old city. Staff was among the friendliest we met in our 3 weeks travel across Spain. Spacious room with balcony, and good value in that we also had a small kitchenette, not just a hotel room.
We chose this hotel for its location close to the train station. As it turned out, it was close to the sites that we wanted to visit as well.
The amenities such as the beach club and the setting and ambience of the lunch buffet and the evening dinners. The front desk was unresponsive. Lack of valet.
It had a great staff and the location was great. It was one of a few hotels with direct beach access.
Very nice rooms and excellent service. The rates were slightly high, particularly the food.
Great family atmosphere. Great service and prime location. Very quiet and upper end clientele made for a very relaxing stay. They totally screwed me on the exchange rate when checking out. I calle dmy credit card company and they said the hotel and the hotel's bank control that. Lesson learned.
Sophistication and style. Location. Bar and restaurants. Swimming pools. Some rooms disappointing. Uncomfortable bed. Inflexible restaurant opening times. Expensive!
location bar staff were positively unhelpful and unfriendly, thus we went to bars on street
Great location, nice facilities, very nice room Check-in was a bit slow and unorganized. Other than that the hotel was great and we would return
Nice and peaceful, very central to other services Would have liked some tea coffee facilities in the room. and more room between beds and dressing table a bit snug for two people
Location is great and quite, breakfast is amazing, hotel is in front of unbelivable view of the beach... Highly recommended Rooms will be better refunrished, you need to stand on your balacony to look at sea..
Proximity to sea, promenade and old town Large hotel, a bit noisy at times
the location is fantastic service staff seems too full to handle, esp reception
Lovely breakfast Hard mattress and expensive car parking :-(
Location and service
Location was perfect. We especially enjoyed renting bikes and biking on the boardwalk to Puerto Banus. Staff was friendly and brought us a free bottle of cava for our honeymoon. Best leg of our trip to Spain! Miscommunication concerning bike rentals left us walking back and forth through the town for an hour only to find that there are only five bikes to rent.