Nothing special It is located not at the terminal but in 15-20 minnutes away by shuttle bus. It is not clearly mentioned that actually there are 3 different Novotels there and you need to carefully check which one is the right one.
A nice evening meal at a reasonable cost Price of beer in the restaurant was rather expensive
the room was very good. (soffa and bed) it is the kind of room that can be used as an office out of office for a couple of days The internet connection (wirless by orange) did not work on my mobile device.
Clean no-smoking room,comfortable bed Having to pay for the shuttle to fair ground maison&object
The hotel was extremely comfortable, we especially appreciated the 'Wellbeing Centre' - gym, pool, sauna, steam room, etc. It was a great way to end a four week Eropean tour and prepare for 24 hours travel to Australia. As we were checking in, the desk clerk efficiently offered information about our departing flight the following morning (ours was an overnight stay in preparation for an international flight). She confirmed the terminal for us and that the flight was on time. While the airport shuttle bus isn't specifically the hotel's responsibility, the route it takes is rediculous if one seeks terminal one. We spent over 50 minutes on the bus and even began picking up new passengers and returned to a stop immediately beside the hotel before getting to terminal one. The desk staff should be encouraged to advise guests heading for terminal one that the route is impractical and that they should either use a differnt shuttle bus (if an alternative exists), or take a cab. The actual distance from the hotel was under ten minutes, but we took over 50 minutes on the bus - and were late for our flight as a result.
Nice room, very friendly and helpful staff. Will definitely return!
Location provided goos access to CDG airport, hotel was clean, modern and with good services; front desk staff were pleasant and efficient
Friendly, helpful staff, comfortable room, convenient to airport. Loved being able to walk to the little village for dinner.
Shuttle bus driver was very helpful. Attractive lobby. Business type hotels are sometimes not particularly friendly to the ordinary traveller. This was the case at this hotel. Internet access cost 5 Euros for 15 minutes ( in the lobby) Many hotels I find give this as a free service now. Room was clean but not exceptional.
easy to live even with a 21 month baby The service maid is knocking at the door at 9 am, we were sleeping, they should check before if the people are at the breakfast or not. The shuttle system is very poor, why don't you stop at CDG 2B ? long run on foot through CDG
Ease of travel to and from cdg airport. Comfy, clean and value for money.
Friendly staff Waiting for the bus
I liked that is was clean and well designed. Good only for tour groups. Too many hotels of similar names in the area make it difficult to understand where is is in relation to CDG. Shuttle to airport takes forever. Service in the dining facility is a free for all , and because you are so far way from any other choices, you are forced to put up with what is there.
Really liked the hotel. Comfortable. Clean. Great staff and "inside" the airport. The shuttle to the airport is right out the hotel. 5 minutes and you're in the terminal 2. The price was a bit high.
A good choice for an overnight stay when leaving CDG on a morning flight. Excellent restaurant
Fabulously convenient location--just walk out of hotel and into Charles De Gaulle airport. Elegant decor. A surprisingly delicious dinner in the restaurant with friends. A good breakfast. I think the room as a little hot. I was too tired to try and fiddle with the thermostat so perhaps that was fixable.
Room was very clean with all of the necessities. Very good location if coming in on SNCF train or on plain. When first arrived was given a room that the guests had not yet checked out of and it had not been cleaned. Hotel quickly gave us another room but we were disturbed we were given a key to someone else's room and had access to their baggage.
Location and price nothing it was all good
once found (they were still putting the signs up in the terminal, very convenient place to stay. it was surprisingly quiet. stained carpet, small rooms, cant open the windows for fresh air, to the extent that it was a relief to get outside the next morning
nothing The price wat to high and we slept with all the painters in the hallway we had to jump over the paint cans and it smelled. We could not move in the room the beds were to close to each other and that all for $250 / a night.
We stayed at this hotel after returning from Spain, the night before our return flight home. The proximity to Paris CDG airport and the ease of getting to the airport made this the perfect hotel.
When needing being close to the airport it is very convenient.
been connect to the airport and to the train station
At airport Convenient Breakfast good Carpet dirty Bathroom mildew on tiles Air freshener too strong
the hotel was very clean and staff were very helpful and room was the best i stayed in during my week of bussiness
The free shuttle bus to the tgv station I felt the staff could have been more friendly
The general atmosphere of the hotel was excellent. The room was clean and comfortable. The food at the restaurant was excellent and prompt to arrive. My sister and I wanted to eat breakfast at the bar in the hotel (since breakfast was listed on the menu as a possibility) but it was strangely not open and we had to find food somewhere else. Otherwise, there was nothing we didn't like.
Comfortable bed and shuttle service to the airport. The room was very small, difficult to move about with four pieces of luggage.
The hotel was fantastic, having extremely comfortable and relaxing rooms. There was a very nice tub and shower, with a very plush bed. The facilities were also fantastic, with a nice pool area. The bar is directly downstairs as well, where you can have them uncork you a bottle and enjoy it in the comfort of your room. What a great refresher on a long trip! Probably the best hotel I've ever stayed at. Nothing.
Very nice service in the Hotel I had a old room with bad wallpaper and a very used bathroom.
Airport shuttle service, size and cleanliness of room No, it was quite acceptable.
Only its location It was very overpriced. It was also a very poor quality room and very small. We have stayed in much nicer rooms for 1/3 the cost.
Transport to the airport, great beds
You don't hear one sound there, not from outside, nor from hotel inside. It was great for rest.
Proximity to airport. Great place to stay if you have an early morning flight. The service in the restaurant was painfully slow, and the food was not worth the wait.
The closeness to CDG, which made our start on Saturday am so much less stressful. When we checked into the room, there was no coffee, no sugar, no milk available for us to make a drink. There was only 1 set of towels visible, the others were in the wardrobe, but had not seen these.
It seemed efficient
the shuttle service, the free internet ,the rooms decor etc were great
location No resturant, no free wifi
Comfort of the room
closnest to airport
Location is close to airport and exhibition center. Parking possibility with security. Breakfast: only some fresh croissants. For the rest some sandwiches in plastic pots (quality very poor). On top there is not enough space (tables and chairs) for the breakfast. Empty minibar in the room. Bad smell at toilet. Television not functioning. Empty soap not refilled.
lovely room and bathroom facilities; quiet; near village centre; free internet no cups, plates, glasses or cultery for snacks or own food
The hotel is located conveniently to Paris CDG. The hotel is comfortable and the prices are reasonable. The shuttle to the airport runs on time. The value for the money is very good.
healthy foods,new clean big and stylish suits, free movies , 15Euros with taxi to Exhibition Center, lovely staff, well equipped fitness room,what else to be! oh may be a a sauna! it may not be the right choice for people want to enjoy Paris but definitely good for Villepinte Exhibition Center related stays.
The room was large, comfortable, immaculate, and very beautiful. I would stay there again because of the beauty and size of the room and the underground parking was a "godsend" because we were exhausted and had to repack all our luggage and it was pouring rain. There was only one coffee packet in the room and the hotel DID NOT!! have anymore. Not good when you have to get up at 6 am after a 2 week vacation driving all over France. Unfortunately, we only left the maid 2 euros because we felt it was her responsibility, however a female staff member was not at all helpful in trying to find us another coffee. Couldn't they get one from another room? We were very upset about this, and frankly, I don't know if my husband would stay at the hotel again because of this.
The room is clean, staff generally responsive. The room is very small, the bathroom even smaller. The toilet was positioned in a way that made us sit sideways (right in front of a wall) and the shower was tiny. Bed wasn't comfortable. Could hear airplanes flying overhead.
This guest did not leave comments about this hotel.
Clean, white white bedding. Friendly helpful staff at desk and cafÃ©s.
Great location at CDG airport. Short walk to terminal 3 with free shuttles to the other terminals.The included breakfast had plenty of options, and quality was good. Rooms are nicely decorated, comfortable and quiet.
It is very convenient to the airport and to rent a car locations. The room is basic but clean and the bed was comfortable. This hotel also accepts pets which is great as we travel with ours. The price is reasonable for the convenience. The room is very small and sometimes hard to move around in if you have several suitcases.
Location and eating options. None
This guest did not leave comments about this hotel.
Convinient location Traveling is stressful, the last thing you expect is an arrogant man at the front desk of the hotel where you plan to rest. This individual looked at 'problems' instead of trying to solve them. I will contact their head office to report my experience.
Location Room size, bed, bathroom, staff
the staff was excellent. Very helpful and very courteous. the breakfast is tops with the serving of fresh squeezed oranges every morning. The location is great, just across from the railway station. The security is of a very high standing. Not really
This guest did not leave comments about this hotel.
location quality of food available in the two restaurants is terrible, horrific, inexcusable. What's worse is that it has been that way for years and nothing is done about it.
Staff at front desk very helpful and friendly. Vrey clean nice atomsphere. The hotel shuttle service (Blackline?) is really bad. If travelling with luggage it will be a nightmare for older or infirm persons. It is however free, so can't complain too much.......Nowhere quiet to have a meal.
Both dinner and breakfast, particularly the latter, were good. Personally, as a Cordon Bleu and now living in France, I would have preferred something more specialised, not just Steak and Chips however good it was - and it was. I am not sure if it was the hotel to blame or only the driver of the shuttle but I ended up at the wrong terminal and had to walk for 40 mins to get to the right one. May I suggest that certainly the Millenium, maybe all the hotels at Roissy, should keep a list of which airlines fly from which terminals. I was travelling by Air Transat and should have been taken to Terminal 3 not 2a.
Efficient staff The suite was not 5 star based on the Australian 5 star rating. Note only one robe, fittings in the bathroom need seeing too as well as some varnish
Hotel functioned well, was clean and reception staff were helpful. Bar was very poor - highly priced and staff not really suited to the role. Communication not their thing.
No free internet
close to the airport and the transport into paris centre was great
i cant really say as i was there for a few hrs b4 my flight back home to australia...but overall i had a few good hrs sleep well since its close to the airport the noise of the planes were pretty loud
Original price was honoured by booking com. Good accommodation for the price.
The hotel is very convinient to reach from the Airport by using the black bus. it stops right in fornt of the hotel.Nice breakfast.
shuttle service; park-like surroundings; comfortable room not really. The room was fine except that there were cigarette burns on the (cheap) bedspread. Points off for that kind of carelessness.
Not even close on what I pay and I recieved back!!! Did not have any soap at my room, the bathroom was dirt
I find this Best Western Paris cdg Airport to be pitiful and awful. The staff did not care. They did not know any of the simple questions. They had no authorities to resolve issues. Most of all, they did not care how the hotel guests felt about their stay.I Would not recommend this hotel to anyone. Nor would I ever want to stay at this hotel again.
clean comfortable room very cool remote staff--felt like they were doing us a favor
Very clean room. Good place to access the airport with the free shuttle bus. Hated the drainage of the bath. Couldn't get the internet access.
The hotel is close to the airport, which makes it perfect for those traveling early in the morning. The rooms are spacious and comfortable. The location is only good if you're planing on staying a night or two, not good for those who wish to visit Paris.
We had a 7am international flight. Their first shuttle was 5:15 putting us to airport at wrong terminal at 5:45. Had to take a taxi. Wish i had stayed in paris central. I stayed at an airport hotel for their free shuttle service but ended up taking a taxi...
Decent hotel. Clean, safe, friendly desk clerks, convenient to CDG airport, which is why we booked it. The Golden Tuplib uses 2 twin beds pushed together in lieu of an actual Queen or King sized mattress. This is not as comfortable, due to the seam and rigid area between the beds. This is a common trend in European hotels, and it is lamentable. Have they not heard of larger mattresses? Do they not experience the same discomfort?
The fact that we only had to stay here one night. Gross.
Nice staff, good rate, not fancy but adequate` I asked for a morning wake up call that never came which caused me to almost oversleep and be late for the airport.
The shuttle from the airport to the hotel pases frequently and is a short ride. The room was great, clean, and spacious. The staff was very nice and helpful. Would definitely recommend and would come back.
The staff were really great. And the Room was nice and quiet. Everything was great.
Clean. Good shuttle service. Close to the airport only takes 10 mins to get there. Space age tablet room control was more of a gimmick than functional
Free wifi. Free airport shuttle. Friendly staff. Near a walkable town/neighborhood. Nothing negative to say. It was a nice overnight rest stop before heading to the CDG airport.
The buffet at the hotel's resturaunt was quick, tasty and convenient. We stayed at this hotel only to catch a very early flight. It was very close to the airport. Minor items only like no tea kettle and s shower head that would not stay up.
There was no problem with the hotel itself, but the reason most people stay in the Roissy area is the access to the airport. This hotel had no shuttle bus service. Furthermore, it took the better part of ten hours for the hotel people to confirm a taxi pickup for 5 AM the next morning. My recommendation is that people who reserve a room here have their own transportation.
We really appreciated how clean and functional the room was, a very small micro-studio but designed well with clean countertops, a very clean bathroom, and easy to use controls for blinds/shower/tv etc. The large bed and towels were very comfortable. It was also helpful to have a casual restaurant/bar onsite, we had everything we needed after a long drive to the airport. The computer check-in was new for us and confusing at first, but the attendant was extremely helpful with all of our questions.
very clear, friendly staff, nice rooms shower kind of tiny, no parking space other than paying, not even for the first hour in which people come loaded with luggage and have to choice but to pay for the parking.
Very modern. I loved the lights in the room and the view of the runway. The restaurant/bar was great. The staff was very friendly and helpful. Overall, this was my favorite place to stay on business so far.
Very modern and clean. Good service and in-room amenities. Free wifi...and easy check-in-check out Walking distance to the Airport price was a little higher
Brand new Hotel with a very Chic attitude. We didn't stay in paris Long enough. At least 3 nights is needed to get a sense of this Beautiful City.
The staff was very friendly and helpful, highly recommended and great price.
Hands off but fully available approach to customer service. Fully digitally connected as well as humanly connected. The staff is always available and extremely friendly. Fantasic rooms with great digital access on both entertainment and communication/internet. This is in my top ten hotels ever. I have been travelling for over 25 years worldwide. There was nothing I didn't like excecpt maybe the price of the brekfast buffett.
nothing everything, horrible horrible place, would mark it lower if possible
the only + point was it's location, close to the exhibition hall everything, absolutely no food for 3 days, the hotel bar was closed, the rooms were cramped and dirty, the staff unhelpful, horrible place, infact i will be making an official/formal complaint
Room was small, but ideal for short stay, good lay-out, the bar opened for us when we got back late! We were looked after very well. No.
I like in general. Nothing in special.
Nothing. It was one of the single worse experience I had over 20years staying at most of the world hotels. I learn at the entrance that the hotel was downgraded to a 2 stars level while it should have been directly moved to a single star. Price for value absolutly crapp, size of the room, plastic concrete confort of the bed, dirtyness of the noisy parking site room and bathroom... For 14 euros more, I had opportunity to set in a 4 stars newly featured hotel (dont ask why I did not go there!)
When we complained that we couldn't hear the TV theyunsuccessfully tried to retify the problem, but gave us a free drink they dropped the price of the room The hotel was extremely convenient for the exhibtion halls Pokky room.
The food at dinner time was very bad and poor and the breakfast was also not the best one.
Good shower Hotel did not receive notice from Booking.com with my reservation until late in the day of my arrival. Promised shuttle to cdg airport (every 15 minutes to af terminal) did not come between 7:40 am and 8am, causing others to miss their flights.
After a long drive I stayed for one hour in the Sauna witch was very good. It was a pitty that the drinking water in the Gym was empty.
practical, good basic room
Shuttel bus to exhibition ground. Very bad language skills in the restaurant and you shall not expect to receive what you think was ordered. The shuttel bus driver could not speak english and sometimes the route is different which can be a serius problem when not told.
Tea/coffee making facilities in the room. Also thef friendly, relaxed atmosphere in the bar.
Rooms were warm and comfortable. Proximity to CDG was perfect. The restaurant was surprisingly excellent! The price of breakfast was too high. We instead went to the local McDonalds.
Convenient for early morning flight. Modern bright hotel. Large bedroom
Professional service and good facilities + convenient location Old restroom
Ease and convenience to CDG airport. Good restaurant. Pillows were too small and soft.
willingness of the staff knowledge of the staff. It is evidently very new and they are learning
I like the cleanliness of the room. The room was modern. Very friendly and considerate staff/service. The shuttle service to/from the other hotel. Free internet. There's no restaurant only vending machine. No tourist service.
good room, very friendly staff breakfast too expensive, room too cold
The front desk staff were courteous n helpful. The room was spacious, clean and the small kitchen was very useful (even comes with dishwashing machine). Free Internet access is a plus point. The only thing we dislike about the room is the hanging picture of a woman's face (i suppose is some art) which is so huge it covers the entire wall and it is not appealing at all when we have to face it right next to the bed. Complete turn off and uncomfortable to sleep in that bedroom.
France what do you expect ...
No bar, no restaurant, no minibar, just some vending machines selling old sandwiches and soft drinks. Had to walk through rain and cold to a 'nearby' Marriott to get dinner :( Understaffed, just two persons at reception, who failed to record my order for a taxi the next morning, almost missed my flight. (There us a shuttle bus, but it goes first to other hotels and thereafter not to all terminals, would have taken ages to get to my 7am flight (and the taxi cost almost Euro 20 for the 3km (if direct) distance. Never again! Not a real 4 star hotel!
very spacious rooms, good value for money , free shuttle to airport - 20 min, confortable beds
Very friendly staff
Two bedrooms apart No curtain on the shower
Very spacious, well equipped appartment in this new hotel.
The transport from hotel to airport and return are good and convinence. Big room and very confort
Staff and location Need to work on bathroom cleanliness
calm, very helpful staff, airport shuttle for 15 minutes, easy to go to airport. Don't have slippers, the shower bath overflows.
We sprung for the suite with a separate sitting room, and that was quite comfortable. The facilities were good, including a small fridge in the bedroom. They have a shuttle to the airport but NOT TO TERMINAL 1 (which is the terminal for most flights for US flagged carriers). Because we had a lot of luggage we ended up taking a cab to the airport because we didn't want to have to go to Terminal 3 and then transfer to the airport train to Terminal 1. Also, there are 3 Mercures around CDG and it is often not clear which shuttle to take.
Unclear how to get there from CDG terminal. there are 2 Mercure's at the airport and the same shuttle does not take you to both. Also, where to get the shuttle is difficult to identify - but that is the airport's problem.
Luggage scale in the lobby Refrigerator in the room Couldn't find a place for a work session for 4 people (table, place to plug in the laptops).
Staff helpful. Had scale to weigh valises in lobby. Not a good food choice. I believe I booked for the other Hotel Mercure at the airport, but was booked into second hotel. Very difficult finding the place.
Very polite staff at front desk. Room very nicely appointed and clean. Convenient shuttle to airport every 15 minutes. Perfect for staying near the airport. A step up in quality for the price.
Personal (staff). Close to airport. Food. Price
The size of the room, the amenities like a hair dryer and the quality of the breakfast. I found the front desk staff to be indifferent about helping with my questions about where to find a petrol station.
I have stayed at several of the CdG airport hotels. This one had, by far, the best value for money and the nicest staff.
The free shuttle service, the large comfortable and clean rooms, and the fresh squeeze orange juice machine at breakfast The morning staff at reception could be a little more friendly, and a smile wouldn't hurt. When we asked about the time schedule for the shuttle bus the man at reception behaved as though we were annoying him.
People working there- very nice Nothing,-it was nice
Not much. At least the room was clean. The rooms are like a cross between a railroad sleeping berth and a low-budget dormitory room. I'd pay $50 to stay here in a pinch, but it's certainly not worth what they charge.
Location Beds Bathroom too small Food service not 24hrs Staff no quite friendly Rooms old
Great location. The airport train station is very nearby and that's probably the best way to get there unless you have a lot of luggage, in which case there is also a free shuttle. The room was nice and the bed was comfy. The restaurant had a very limited menu and all of the food was very overpriced. Also, there was no hot tub.
Beautiful hotel closest to the airport.
Nice room and bathroom. It was nice staying there before an early flight. They had a shuttle that took us to the airport. We enjoyed a bottle of wine in the bar. Nothing
Food was REALLY expensive but we didn't have choice. 2 burgers 2 coke 59 euros. And it took for ever to get that to the bar Close to the airport
Great convenient location to CDG train station and Roissy airport. Room good size, clean and bed comfortable Nice, quiet and relaxed atmosphere Toilet tank made strange noises every 20 minutes or so ALL night.. Water temperature in shower fluctuates between cool and warm and cannot be regulated. Water pressure weak in shower Strange display - amenities "missing" in bathroom - sewing kit box is empty, Q-tips and shoe shine cloth just sat on tray without boxes... Executive Lounge food needs improvement.
The hotel is easily accessible from the RER CDG terminal 1-3 (second to last on the RER B)...it's so close you can actually use the luggage carts in the terminal to push your suitcases (and kids) to hotel. There is also usually a stockpile of a half-dozen carts just outside the hotel on the way to the station from other travellers who figured this out. The airport and hotel are in zone 5 of the metro, so if you get a day pass that includes zone 5 you're all set for a day trip into the city on the RER (30-50 minutes depending on the train and destination). The hotel breakfast was rather pricy, and you can get cheap pastries and coffee in the RER station for the whole family for the price of one breakfast. There is a hotel shuttle that picks up at the 5th floor of RER terminal 2...which has a number of logitical issues: 1) If you have a cart, you need to use the elevators...which usually have too many people waiting for them while they service the floors you're not on. 2) if you are being dropped off by the shuttle, don't expect carts to be available on the 5th floor. I had to go down the stairs to get a cart on the 4th floor, then carried it up to the 5th floor, loaded up several bags, waited 10 minutes for the elevator, then decided it would be faster to carry the bags down to the 4th floor and reload there. It was faster than waiting for the elevator on the 5th floor. 3) the shuttle can only hold a certain number of people, and even if it runs every 15-20 minutes, it's possible during peak times that you might have to wait for a third shuttle.
Enjoyed the Executive Lounge and room size. Shame that there is no shuttle to Terminal 3. I know the terminal is close, but my 80 year old mother had a difficult time getting from the hotel to Terminal 3.
No internet in The room and no water to drink
Great location next to airport for last night in Paris. We always stay at the Hilton to ease the logistics of returning home in the US.
Hotel is excellent in all aspects no free wifi in the rooms. free airport shutlle need to be run to every terminal
Easy access to terminal 1 & 2 None.