bar staff very good plus reception to much road noise from police and ambulances
friendly staff rooms were smaller than picture might indicate
Although very small the room and bathroom were very clean and tidy. For the price paid the room was tiny. The traffic noise from outside was incredibly loud. The main reception of the hotel was shabby and the glass front doors had been smashed and were held together with tape.
close to london centre and tube station lack of parking, close to hospital
Excellent service, general cleanliness, convenient location, good selection at breakfast and very competitively priced Bed was rather too hard for our liking, and rooms are very small.
Very convienient location, easy acces by tube, good breakfast small room
the breakfast is perfect. the cleanlesss of our room was ok. room was so small.
The convenient location - this made all of the difficulties and disappointments worthwhile (just about) The very small room, the shower that doesn't spray, the television that doesn't work - and the rather unpleasant smell in corridors and dining room.
The breakfast was good and plenty of it with very efficient staff on hand. The space in the bedroom and ensuite was a bit tight.
The proximity to Euston Station. The hotel was clean and comfortable and the continental breakfast was convenient and no-fuss
Good Location no
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
comfortable bed; good WLAN Too expensive
Clean, modern, conveniently located. Mattresses are cheap and very uncomfortable.
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Rooms are very small.
Very very small rooms. No space for clothes etc.
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
Great room and food None
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
Great location - and was very close to King's Cross which was a big reason for booking this last minute. Room is small but exactly the space needed. Beautiful space and very comfortable. Would be great if hotel could have USB outlets as a replacement for plugs and need for adapters in charging tech gadgets.
conference hotel with tiny hallways, bad views. Did not feel luxurious. Overpriced
Fitness centre Breakfast Stuff
location was excellent, had an appointment at the uclh hospital. Service from staff at front desk, valet parking and room service was very good indeed. Negatives are although we arrived later than planned and had wanted to order hot food, when we called at 10.55pm we were told hot food was finished! The advertised finish time is 11.00pm in room service info, I know it is only five minutes but when you have travelled 5 hours and did order before the end time, bit frustrating.The stay to be honest was spoilt by very slow and unmotivated restaurant staff, No welcome from staff in restaurant, had to wait by a table whilst he took all the cutlery off a fully layed table next to our table, why not just seat us on the table that was already layed??!! Did not expect a hotel as this to be unprofessional at all.I expected better for breakfast than the experiance we had,being hoteliers ourselves.
Excellent Breakfast buffet, right across the street from the Tube stop. Neat and clean. Room decent size. Towel warmer contributed to heat in room, but maintenance guy was quick to correct that for us. Air conditioning did not work properly and it was too warm in room at night. The hardest bed I have ever slept on! We had to take the comforter and place if under the thin mattress cover for any cushioning at all. Truly just a hard set of box springs with a cover, no mattress at all.
Location is great and rooms are quite large and clean. Also quite reasonably priced. The rooms are a bit noisy. They need to replace the windows which do not close very well so you hear all the noise from outside. Staff could be more courteous.
We were upgraded to a suite, which was wonderful. The staff were very helpful and the location is excellent.
It was a business trip so only slept there but breakfast was lovely. Excellent location too!
The room was spacious, comfortable and very clean. The TV was dated and had a very limited number of channels.
Excellent service. Great breakfast.
The room was very tidy, and had everything we needed! The front desk was very helpful and the tube station (Warren) was right next door. I can't really think of anything at all. There was no fridge and my husband mistook the minibar so we were charged, but the front desk took off all the chargers.
Check-in and check-out was easy and efficient 1) Bedroom sash window was loose fitting and so rattled in the wind. 2) Goods being received (or moved) below my window at 06:30. 3) Ancient 14in portable TV as far away from the bed or easy chair as it was possible to locate it.
The best affortable hotel in London in my opinion. Perfect location to visit and shop. Free wifi in the rooms. Rooms are small but so cosy.
Excellent location. Tiny but cozy room with a good noice reduction. Small size of rooms.
very friendly and helpful staff. room was very nicely decorated and excellent facilities
What a gem of a hotel a superb find.From the moment we arrived to the moment we departed we felt special.The staff were outstanding,their eye for detail the friendliness.We own a group of companies employing many people and was well impressed with the high standard that was set.Needless to say we will return and recomend this hotel.well done staff Yes.We didnt stop for more than two nights
We were upgraded to a really excellent room.
This hotel was simply excellent!
Close to all attractions, lovely and quiet, very clean, nice staff
Quality of staff rooms too small
Excellent location: quiet street, but walking distance from British Museum, West-End Theatres, Soho, and even the City highlights. Staff are most friendly and customer-oriented! We experienced a nightly fire-alarm, which wasn't fun, but there was no fire in the end, and the staff handled this very well! Good restaurant, fine wine list. Rooms are nicely decorated, but small. Breakfast far too expensive!
First class well appointed hotel will use again
Friendly staff who aimed to help. Didn't quite yet know the neighborhood. They need a list of locations, like the Waterstone's on Gower, a decent Indian restaurant nearby, etc. No suggestion of help taking suitcases up three flights. My aching back!
Shower tube is too short and fixed under ceiling, flexible hose is better. No lift.
Overall cleanliness. Friendly, very helpful, hard-working staff. Breakfast in with price. Air con. None!
Great breakfast and friendly service. Newly decorated and very clean. Highly recommend.
Very friendly staff. No lifts. 3rd floor with heavy luggage is not the easiest thing to accomplish.
Central location, friendly staff and clean room.
The staff were helpful and courteous. I had just had the card with the pin number stolen and they were very helpful about how I should pay. it is a small thing but I had to leave by 6.30 to catch my train but breakfast was not available til quite a long time after that.
Steep access to third floor
excellent, quiet location a little bit dated
It was an appalling experience with no redeaming qualities Bathroom door would not close in triple room, shower did not work properly, not hot water, dirty socks on the floor, no hairdryer in room, no pillow case on spare pillow, dining area could not accommodate the guests, breakfast was fit for consumption, lengthy delays for a breakfast table and further lengthy dealys for food, single rooms too small - overall horified that people are expected to pay for such bad service
Poor service from the hotel Ingeneral none
The staff were very courteous and nothing was too much trouble. I had read some bad reviews but I cannot fault the service I received. No Complaints
The hotel is one which I would describe in London as small inn to sleep... Nothing fancy just room to sleep and breakfast for the morning. Also free Wifi is becoming more and more as normal in such London hotels. However Wifi could have worked better, a bit weak was signal in my room. However Wifi could have worked better, a bit weak was signal in my room.
Really well located, with a pleasant outlook. My room had been freshly painted and although small, it was quite comfortable. Having complimentary wireless throughout the hotel meant that I could catch up with my emails after a long journey.
The environment Could do with a good refurbishing. Looks quite shabby.
Room was ok for a familly of 4. Very clean, simple, extremly quite. Very good location, walking distance from St Pancras. Just a little delay at the breakfast.
quiet place the windows did not close completely.
Simple, not luxurious, but I love it! I've been two years in a row, now, and I'd gladly go back.
Friendly staff, superfast breakfast service, quiet location convenient for Kings Cross Our room was a divided room with partition wall with poor or non-existent soundproofing. This may not always be a problem but we were unlucky in that our neighbour was talking on his webcam at 3AM and we had to knock on the wall to get him to be quiet.
I like the breakfast most. The triple room is too small, but since I stayed there only one night, it's ok for me.
I liked the location. it's close to Euston station and about 15 minutes walk to the centre point and British museum I didn't like the behaviour of the kitchen staff. Their English was poor and they were rude in treating me when i asked them about more bread. Also, they don't care about customers' needs.
It was very close to the metro station, and it was in the centre of London. The bathroom was poor, and the toilet didn't work. The breakfast was the same each day.
Central Too small!
The Location was great , 10min walk , right into Oxford street, under grounds etc. Breakfast was ok, value for money. Very poor toilet / bath room s, only only one toilet / shower per 8 rooms. Need more toilets / showers , very basic in side. The bathrooms / showers , only one toilet & shower to every 8 rooms , need more of these , for the amount of people staying their. I had to wait 25 mins to go to the toilet ?
location was ideal,staff were pleasant and room was basic but clean.
At least it was clean No shower or bath. Had to share a loo!! (First time in 40 years!) Room below pavement level. Very thin walls. Should have left immediately but it was very late when I saw all this.
You get what you pay for I wish I had more money for a better hotel
I was able to book a room near to Euston station after being stranded due to all trains being canceled. Bed was comfortable. Poor condition of room - door would not lock, dirty curtains, cupboards falling apart, TV was working but reception was noisy on all channels. Noise from other residents. Did not attempt breakfast. Poor reception staff (one occasional overwhelmed person).
It was clean , and warm. The number of shared bathrooms to rooms iks not made obvious enough in the description
The service from very friendly staff was excellent, room fittings comfortable and spacious. Room service and food excellent. Good breakfast. Hotel very convenient location. Room was on ground floor facing onto the hotel restaurant so no outside aspect. Made room feel very claustrophobic. Room was extremely hot and subsequently air conditioning needed to be on which was noisy.Resulted in poor sleep.
Our room was quiet and we had free bottles of water. 1.Bath was dangerous - no handle to get in and out by. 2.My friend was adressed as a man when going in for dinner on Sat night. On telling the young lady member of staff her error (my friend was actually a woman)she just giggled. We decided not to complain on this occasion.
the staff was very helpful in providing assistance and directions for getting around the city and getting transportation set up for our convenience the furnace made a loud noise when it was coming on and made it difficult to get a good night sleep
Clean hotel, fresh smelling, lovely balcony Very small room, not particularly good value for money, other similar hotels in area priced lower
The bathroom. My room was far too hot and stuffy. I needed a good night's sleep in advance of a meeting the next day and I woke up every two hours because it was so hot. At one point it was 25.5 degrees C. I tried adjusting the air conditioning and at 2am called down to reception for help and they sent up a fan. The window would only open a crack and that let in all the traffic noise rather than cooled down the room. The coolest it got was 23.5 degrees C. I was very disappointed as I'd expected a comfortable environment.
Not enough TV chanels, Noisy room from street, very expensive internet
staff pleasant bedroom tiny, far too cramped for 2 people & didn't have fridge & safe as advertised on web site, hair dryer not working
close to St Pancras International & conference venue (BMA); relaxing and lovely dining room; laid back bar street noise bedroom on ground floor (room 95)
Nothing We were informed on check in that we had been "upgraded". We were put into a smoking room, even though our booking stipulated a non smoking room. The reason we booked the hotel was to have a good nights sleep after a long flight. We did get any sleep as we could hardly sleep frojm tghe smell of smoke in the room. It was a complete waste of money.
I liked being walking distance to soho, I liked the size of my room and I liked the library very much.
Ease of reach for meetings/business and entertainment
I had booked a single room and was given a double room for the same rate. The room was very clean and comfortable. The breakfast is great !
Convienent location. Very helpful staff. Decent value for money, recognizing that the pound is killing the dollar, making even the cheap hotels very expensive!
The hotel facilities were good.We had noty arranged our evening meal and ho[ped to get into the restaurant.Unfortunately we were not advised there was a private party.But there was great tapas on site:) I have nothihg to complain about.
Very comfortable bed and fabulous breakfast.
The continental breakfast was delicious, especially for London, the free wireless was convenient and the staff were truly looking after you. The room is too small. It is nearly dangerous to get into the bathtub while hoping over the toilet as they are so close together. Also, the water pressure varies thoughout your shower, as well as the temperature. That should get fixed!
Choice of mini bar/porridge We would have had a 2nd drink if the bar was more comfortable
Design, location Single room is very small
The bar room staff were the most service oriented, offering suggestions on what they recommended to drink and eat. The cleaner walked in twice early in the morning around 7 am, once when I was in the bath, and then 1/2 later when I getting ready to go to breakfast.
Excellent staff, fantastic location, great price. Tatty and shabby, didn't look particularly clean but probably ok.
The staff where helpful and approachable. I would suggest that the managers have a night in the hotel as a guest and take off there managerial hat. For example when you have a shower the shower head sprays everywhere. Secondly the temp of the water is to hot and can scold. Then the bath matt had a loose panel which was dangerous. Then when you go to the toliet there is no where to put your key. Finally the pillows where super thin. And no spares in the bedroom to use
Breakfast was very basic but very pleasant, plenty to eat and choose from Staff were very polite and keen to help Very expensive for a minute room(£100)- tiny "en suite" shower was so small you could hardly sit on the toilet. Shower was very rusty and extremely dated, paid £20 extra for the privilege of this private facility Room was tiny and boiling hot and asked for a fan but none were available and was a most uncomfortable sleep due to the heat Beds were really bumpy and old Hotel was a good way to walk considering it was described as central Only 2 plug sockets in whole of room