Everyone work this hotel are very nice understanding very clean hotel the breakfast was very good and it's close to everywhere you wanna visite in London ) they are very friendly employees They help you for everything you need to know in London don't forget to meet this guy nam Koego his is the cool us guy I over meet with his co worker at the front desk price was so good to for London hotel price I like it and I love it the Best hotel ever in London thanks you for everyone who work there
A designer hotel without the expensive price tag. Excellent breakfast and staff
Location of hotel was great. Oxford Street, Restaurants,Theatres and Tube station, all within 5 minute walk. Hotel very comfortable. Staff very helpful.
practical for my reason visiting London. have stayed a umber of times. Lighting in the bedroom. No bedside lights. Overhead light too strong. Room was cold
Nice blend of modern facilities ina traditional building. Quiet, comfortable room and everything just a cut above hotels at a similar price in the area.
The location and the cleanliness are factors which lead me to book, in supplement I experienced an extraordinary friendly staff. Furthermore I adore the hotel's mixture of traditional and new barock style. It was tropically hot in our room. There is no air-condition in this hotel. The window was to small to let efficiently enough fresh air into the room (temperature outside like 17°). They provided a fan, but I'm a type of person who catches a cold when I'm sleeping with a fan directed at me. Due to this I had remarkable troubles to get to sleep.
The location was superb! One minute walking distance from Oxford street and five minute to Covent Gardens. As central can be, two minutes walk to the Tottenham Rd Tube Station, shopping area, eateries, books and more.
Spacious and comfortable. Quiet; good breakfast.
The staff were brilliant Needs Air Con
Very out dated in need of refurb. no AC too hot room service food very
Very central to all our needs.
This was my second stay at this hotel. I stay in Bloomsbury twice a year for business and usually stay at the Morgan Hotel. My first visit was not great. I was not recognized as a gold member while there and was given a pretty small but nicely appt. room. I had not planned on going back but there was a good deal on Agoda for a suite and so I thought I would give them another try. The room was fabulous! Room service was perfect with excellent customer service. The customer service except for a few blips here and there was very good. Just lovely all they way around and now I will look forward to staying there again in the future. I was checked in by a very nice woman who talked so lightly that I had to ask her to repeat things. She also did not handle my credit card correctly and so I ended up not being able to charge to my room--slight inconvenience--not terrible. I had a business call that got cut off and the switchboard kept connecting my party to the wrong hotel--more problematic. The breakfast wait staff was not very good. I had to get up from my table to chase them down for a cup of coffee. The basically seat you and then do not attend to you there after. The dinner food was quite good the breakfast is not worth the 21 pounds. Next time I will probably go out for breakfast.
Staff is very very kind, cleaning is not the best inside the whole structure, but inside our room is basically good. Some very little I repeat very little details that make the difference for this very high level hotel: the holder for hygenic paper was broken, the hairdryer tubular was rapaired with insulating tape and for this reason it was a little sticky, the bath tub had very little splinterings on edge, the window was stopped with a piece of folded paper and in conclusion the tv controller had not the cover for the batteries and it was replaced with a certainly sticky coloured tape .
The TV Breakfast issues No knowlege of local area Language barriers
I found the location perfect for sightseeing. The room was very nice and as a venue is was very good also. Food was excellent:-) I was a shame I wasn't able to access the internet. The solution you have chosen at the hotel did not work for me as my company (banking) apparently have restrictions which make it impossible to lock on to a web browser before the internet access is given...
The upgrade to a superb room on the top floor - couldn't fault it unless that was the deluxe double that had been originally booked. Excellent hotel and well placed for business meetings in the City.
Facilities and location
Central position for Theatres etc
Great location for shopping and the theatres and most of the main sites to see. Also had a great breakfast. Size of the room could have been larger for the price paid.
The size of the room - very spacious Not applicable
We liked the modern decor. Our room was facing the road and was extremly noisy.
Excellent location, nicely renovated, modern hotel We stayed at the end of November and it was exceptionally cold in London. The hotel room was cold and the heater made terrible noise, but had to be on all the time. No heating in the otherwise beautiful bathroom.
The rooms were very nice and well equipped. Based only on this, I would stay here again. The renovations were very intrusive. No elevator access, except through a service elevator, which was always jammed at peak times. No stairs access below the 1st floor, which besides being inconvenient, made me wonder about safety in a fire. No hot water on the second day was literally "icing" on the cake. I have to remember that eventually the renovations will be complete, so I actually might give this place another shot.
I loved the central location,Excellent for a short stay
Good location. Excellent air conditioning. The room had a strong smell of disinfectant / air freshener. The shower did not work.
The staff at all levels were friendly, helpful and courteous. Excellent Dark and small rooms. I would not have stayed had I realised the huge amount of refurbishment going on.
The location was excellent. I work in holborn and was easily able to walk in. Covent garden very close. The attitude of the staff when the boiler failed. Discourteous and off hand. Almost made me feel that it was my fault. No offer of complimentary breakfast, reduced rate. Not even an apology
Friendly staff with a clean and comfortable room.
Hotel convenient for tube and acces to London The hotel was being revamped - lift inadequate. Heating did not work. Staff coped as best they could
V friendly staff Too hot !
Nice amenities. Great location. Air conditioning never cooled room completely during a warm spell.
design of room was good (tastefully decorated). Bed/linen very adequate Boiler broke down on 26.11.10 and no hot water for shower or even a wash...only gave 10% discount for inconvenience . Also.. lift not working (had to use staff lift the corridors/reception was a building site...there were no stairs to 1st floor and could not establish where the fire excape was (and staff could not provide that information) Breakfasts were not included in tariff
Location was very good A little expensive for what it was...
Very over priced
Access to tube trains This hotel is not a star hotel. Rooms are very small
Concierge people are very nice. Single room has no place for luggage
very central fantastic location.
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
Location and cleanliness are the only positives about my stay. Poorly operating lifts. Bathroom so small. TV inoperable. WiFi requires £5 payment daily by purchasing a code from a vending machine. Long lines at check in. Long line at luggage check/collection. Never again!
we had a great visit. The staff was impeccably polite and helpful. the elevator situation was pretty bad. I don't know if some of the lifts weren't functioning or what, but we ended up taking the stairs most of the time
location choice of food in restaurant
Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
Spent about a week in London and stayed at the St. Giles. No regrets. Close to the West End action and much cheaper than some in the area. This hotel is also frequented by bus tours - Ugh. The room was good though small (almost Japanese hotel room small). We did not partake of their restaurants and went to a much, much better buffet down the street for breakfast. Concierge staff was very helpful
location was fantastic no
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
It was a bed to sleep in. Decent location. For the most part, the staff was rude and unhelpful. Rooms were quite unpleasant and if you're staying on the top floor, there's barely a wifi signal, if any at all. I was here on business so that made it very difficult and they didn't seem to care at all. Maybe if you only stay there for one night it would be okay but for as much as I paid I was very dissatisfied with the service and the overall experience.
Cheap hotel in a great location. Blocks away from tube stop and British museum. Clean room, nice bathroom. Very small bedroom (smaller than pics depict, but not too bad). Overall a good stay, staff were really polite. WiFi was broken for 2 nights which was very frustrating. Check out was at 11:00am, and if you want to keep bags later in the day, they charge you something like 5 pounds per bag, per hour.
The central location very near British Museum The staff
The location is excellent right in the centre and 1 minute away from the underground and Oxford Street. It is more like a guest house, not one of those hotels with hundreds of rooms so it felt quite like a home The room was tiny and the double bed was not really a double bed but a 1.5 bed. One side was pushed against a wall meaning only one person had a bedside table and the person on the inside had to crawl over the other person to get to the loo in the middle of the night. The room door, bathroom door and wardrobe door all opened on the same square foot in the room making it impossible for someone to come out of the bathroom while the other was getting something out of the wardrobe
The friendliness of the staff (with one exception) was second to none - they helped make it a very pleasant stay The hotel rooms were very small and the service obtained during a problem with a broken shower was sub-standard for the price - when informed that a shower has broken and flooded a bathroom it shouldn't take a visit to reception and 2 phonecalls to get someone to come to the room. I then wouldn't expect the staff to have no idea what to do about it and have to make suggestions myself as to how it can be resolved! Breakfast-time was chaos. Proximity to smoking rooms meant that the corridor had a permanent smell of stale smoke which was most unpleasant to walk through
nice and quiet place to stay and rest after a long working day not really
Fantastic location very close to Tottenham Court Road Tube and Oxford Street Room was tatty (broken shelf in bathroom, side of bath all cracked)
Good location, a little shabby but clean and walm (November visit).Good value for London and excellent location for tube and central london. Friendly and helpful staff.
location ... the first night was horrible, the bed was super uncomfortable, next day we asked to be change to another room and it was so much better... but rooms do definetly need remodelating...
Excellent location, very central. The hotel is very run down, the rooms could do with being freshened up. The bathroom ceiling was ready to fall in from the room above. The hotel decor is very dated which is a shame as it could be lovely. The price is based on location and not on hotel experience
the breakfast small room cramped
Close to all attractions, lovely and quiet, very clean, nice staff
We were upgraded to a really excellent room.
very friendly and helpful staff. room was very nicely decorated and excellent facilities
Excellent location. Tiny but cozy room with a good noice reduction. Small size of rooms.
The best affortable hotel in London in my opinion. Perfect location to visit and shop. Free wifi in the rooms. Rooms are small but so cosy.
What a gem of a hotel a superb find.From the moment we arrived to the moment we departed we felt special.The staff were outstanding,their eye for detail the friendliness.We own a group of companies employing many people and was well impressed with the high standard that was set.Needless to say we will return and recomend this hotel.well done staff Yes.We didnt stop for more than two nights
Excellent location: quiet street, but walking distance from British Museum, West-End Theatres, Soho, and even the City highlights. Staff are most friendly and customer-oriented! We experienced a nightly fire-alarm, which wasn't fun, but there was no fire in the end, and the staff handled this very well! Good restaurant, fine wine list. Rooms are nicely decorated, but small. Breakfast far too expensive!
This hotel was simply excellent!
Quality of staff rooms too small
Location and friendly, informative staff
Excellent breakfast buffet included in room rates. Hotel staff are attentive and helpful. Scoff & Banter restaurant/bar has limited dinner menu and cocktail options.
The attention to any and all details was excellent. The staff in both the front and the restaurant were very friendly and helpful. Nothing
Location Slow lifts
The service was very good and SKY rugby was a bonus! The room could have been bigger and the air-con was a bit noisy.
The location, very quiet, relax. The spacios of me beedrom was little
Location My room
The Hotel was an excellent location for Covent Gardens only 5 mins walk dow the road. The staff were excellent couldnt do enough for you ven upgraded our room for free. Would def return. There was nothing we didnt like, the breakfast was lovely,hotel was so clean and the staff were Fantastic.
very pleasant stay, just right for the theatre and the shops!
The location and cost Rooms are very small, though are typical for London. Room was on a very very noisy road and difficult to sleep
Rooms are hot and small.
Location and comfort of room. Bathroom was decent size.
The room was a good size, nicely decorated, clean. Facilites included TV, stereo, air conditioning which is very important. Bathroom clean with nice toiletries.
Location of hotel was fairly near the tube station and other faciltites nearby When I checked inot the hotel, I had to wait a long time whilst they were checking my booking.I Needed an extra bed and they offered to upgrade me to a family suite afor another 103.50pounds. They then charged me 724.50 for the 3 nights stay.I Realised later that they had overcharged me by 10 pounds because the original booking was 611 pounds. When I queried them the next day,I had to go through 2 other staff before they refunded me 10 pounds overcharge. I hope I have not been billed twice ie once by my initial booking through your website and then by the Grange Holborn hotel.
Helpful and friendly staff.
The staff were absolutely first class from the moment we walked through the door from the booking in people at reception, the bar staff and chambermaids.excellent No complaints
Good location Small rooms with tiny bathrooms - adequate for a single traveler on business with no luggage but not a Five star hotel and nothing like the pictures on the website.
Staff was very nice and helpful. The swimming pool is big, facilities are clean. The room was not big but sufficient for a familly with 2 kids. The bathroom was clean, with a bathtube but the w.c. inside.The breakfast was delicious, but a bit expensive. A pity that the swimming pool has restricted hours for kids when you have kids but it must be appreciated for those who have not.
Staff were very friendly and prompt Room was noisy being on the main road at a junction. I think if two people had been in the room there would have been a lack of space around the bed area as it was a funny shaped room.
Good quality fitments Small room
The staff were friendly and helpful. The room was clean and comfortable with tea and coffee making facilities. The bathroom was very small but that didn't really bother us. Despite the double glazing and being on the ninth floor, we heard the noise of the traffic all night.
The staff are extremely helpful and location is excellent. The television selection is poor and internet costs far too much.
You get what you pay for I wish I had more money for a better hotel
The Location was great , 10min walk , right into Oxford street, under grounds etc. Breakfast was ok, value for money. Very poor toilet / bath room s, only only one toilet / shower per 8 rooms. Need more toilets / showers , very basic in side. The bathrooms / showers , only one toilet & shower to every 8 rooms , need more of these , for the amount of people staying their. I had to wait 25 mins to go to the toilet ?
It was very close to the metro station, and it was in the centre of London. The bathroom was poor, and the toilet didn't work. The breakfast was the same each day.
I liked the location. it's close to Euston station and about 15 minutes walk to the centre point and British museum I didn't like the behaviour of the kitchen staff. Their English was poor and they were rude in treating me when i asked them about more bread. Also, they don't care about customers' needs.
It was clean , and warm. The number of shared bathrooms to rooms iks not made obvious enough in the description
At least it was clean No shower or bath. Had to share a loo!! (First time in 40 years!) Room below pavement level. Very thin walls. Should have left immediately but it was very late when I saw all this.
I was able to book a room near to Euston station after being stranded due to all trains being canceled. Bed was comfortable. Poor condition of room - door would not lock, dirty curtains, cupboards falling apart, TV was working but reception was noisy on all channels. Noise from other residents. Did not attempt breakfast. Poor reception staff (one occasional overwhelmed person).
Central Too small!
I like the breakfast most. The triple room is too small, but since I stayed there only one night, it's ok for me.
location was ideal,staff were pleasant and room was basic but clean.