The staff was outstanding! Allways willing to go above and beyond in order to help out. Very impressive indeed!
- Top quality Breakfast - Excellent location - Not much of a view from my room
Great location, very convenient to get to the Underground. Room was clean, and there was central air with a thermostat in the room. Staff was helpful. Hyde park is right across the street. Neighborhood is nice, pretty easy to get around. Room with double bed was very small. Not much room to walk around in. Fine if you're only using the room for sleeping. Complimentary Wi-fi is slow, have to keep logging in every time you return to the hotel.
Great location, close to underground. Quiet. Very helpful staff. We would stay again.
Proximity to the Tube is very good. Check in and out is quick. That's all the positives that come to mind. Dirty room. Needs paint inside and out. Wifi very slow. No energy from staff. Drink at the bar was in a dirty glass. I will not stay here again.
The hotel itself is quite nice. Good location and the staff are quite pleasent. But we had a room at the back of the hotel where all during the night, people were walking past our room laughing loudly. Now normally this wouldn't have bothered me but we had a window that wouldn't close properly so was quite noisy. Also a lot of doors bangin on our floor most of the night so a very noisy night indeed. It's a shame because we stayed at this hotel before and we had a fantastic room but this time wasn't the best.
Location was nice Could have a nicer bar area. Piano playing annoying after awhile.
The hotel was nice and tidy, the most important features. The breakfast was excellent. Our matters was a bit defective and my room window don't close tight 100% sometime you feel the cold wind from the window. My room was 317. We had another couple with us who's room was much better then us.
Location across from Hyde park and walking distance to museums Room temperature too hot Room small
Friendly staff. Excellent location.Nice breakfast. Soft pillows!
The staff were attentive and very helpful. The rooms are comfortable and well equipped. The lounge is comfortable, with lots of reading matter. We had tea and sat reading for a while in the lounge on our last day , very good and a fair price.We had a drink in the bar after returning from Wembley, drowned our sorrows in nice surroundings watching the game again! We will go back again. I asked for the extractor in the bathroom to be fixed, it wasn't. The headboard was noisy.
Location and fireplace Very creaky bed!! Small room
the location was very good the bedroom was very dated, cold and we kept getting the smell of cigarette smoke through the air vent
Room was very nice and quiet None
Convenient location I think they need to renew towels as they were thin and hard!
Good hotel,fab location Some of the furnachair needed updating in the room
I liked everything during my stay at Commodore. Location is fantastic - very close to 2 underground station, to Hyde park, but at the same, being on the "2nd line" from the park it's in a very quiet area. Continental breakfast with quite a big variety, didn't feel a need at all to order English breakfast. Nice building, clean rooms. Heating was out of order one night, but was fixed quite quickly (it was a problem of the entire building and not of my room only). There's no free wi-fi in the hotel, but for me personally it was not a problem, having it on the phone. The only thing that really bothered me is that having asked to pay the total amount for the whole stay upon checking-in they couldn't give me at the reception receipt for payment immediately. But on the next shift of the same receptionist it was settled with no problem.
Staff were helpful, keeping our luggage before checking in and after checking out for as long as we wanted. Our room was on the 7th floor which was fine, bar the fact it was -2 outside and the windows were very old and let all the cold air in, so that even with the radiator on full the room was cold.
The staff Tube noise was fairly significant. Also, the bathroom was extremely small in the single room.
Some great friendly staffs and the location was fabulous. I will Definately stay there in the future. The room I booked online was not what they gave me on my arrival. The size of the room was so small and didn't reflect the double room I had payed for.
Very close to many shops, staff kind. The web wireless doesn`t work in rooms in the basement.
very convinient location: nearing 2 subway stations, Tesco and various chinese & italian restaurants. nearing Hyde Park where is the best place for walking and jogging. average breakfast. bad sound-proof. too narrow single room, uncomfortable bed.
stuff was really nice, and building is very beautifull - all this stairs and location is comfortable enough - hyde park in 2 minutes walk, 2 tube stations next line clearness of the room. when we arrived we found some litter in the wardrobe and during our stay. and sound isolation - we could here everybody doing everything, especcially in the corridor
Staff was really helpful and nice. Tasty candies at the reception :) Very small bathroom and only hot water in the shower, but OK for the price.
Pleasent and helful staff. The hotel is clean and comfortable
It's a very nice and comfortable hotel. It's near the underground and near Hyde Park and near to some nice restaurants and shops...The staff was very helpfull and friendly... It's a very nice place, though the room was not very clean and there was a lot of noice...people started painting very early in the morning and there was a lot of noice...
Breakfast was good. Staff were helpful and efficient in a pleasant way.The hotel is in an excellent position for safe walking access to everywhere or finding transport when necessary.The bed was comfortable and the roomwas a perfect temperature with an opening window! It was very good value for money.
Location. Close to the public transportation. My room was on the ground floor. You can hear the underground, loud and clear. It's really unaceeptable. Perhaps rooms in the first floor or above would be better.
Location is great, right next to Paddington Station & 3 different tube lines. Staff was pretty courteous and polite, just seemed unable to help with anything a lot of the time. They lost power on the last day of my stay causing me to oversleep and miss a meeting. Guess they slipped a notice under the door that I didn't see. More annoying though was just the lack of amenities at the price point I was paying. Not a good value for the money IMO. No mini fridge for 230+ USD a night? Entertainment was messed up too, ended up getting charged for 2 movies, neither of which I could finish because they errored out halfway through and there was no way to fast forward or resume the movies other than re-starting them and watching them again from the beginning. I called the front desk and asked about this, they ensured I wouldn't be charged, I was.
The location next to train and tube station, cleanliness of the room and polite staff. It's not possible one year before 2012 Olympic games in London to charge for the internet access Wi Fi or cable even at the lobby when all around the world hotels offer it for free (even the MacDonald's next door had a free wifi.)
Location , breakfast and room were just what I needed for short stay
The hotel was chosen for its location. Great to have the underground stop just outside the door and to have the Heathrow Express literally minutes away. Paddington is an interesting neighborhood as well, especially for ethnic food dining. It is somewhat reasonably priced, which is a good thing, but you don't get a lot except location for your money--important to keep in mind. Rooms extremely small. Yes they are booked as compact but still--more like large train compartments. Rooms and halls a bit threadbare in spots, showers not all that terrific to use. Could be called "cozy," but little storage space. Front desk personnel not all that outstanding or attentive to their duties (like properly executing wake up calls, etc.) Garfunkels breakfast pretty bad.
Very little was good. Location was okay. The restaurant associated with the Hotel was good but was not managed by the Hotel. Room facilities - no hot water. No refund, no alternative room. Reception staff unable to understand concept of a VAT receipt.
Very clean and modern
Excellent Hotela nd fabulous location right beside Paddington with great access to the tube. Rooms were very clean and modern. Highly recommended.
Contemporary king size bed, near by public transport and good attractions. High price for room size and quality.
Comfort, cleanliness and helpful service
Great room - perfect location.
Friendly stuff, clean good location.
clean rooms, quiet neighborhood rooms are small but this seems to be the standard in london
Friendly staff, clean modern rooms. No residents bar.
beds very comfortable, nice quiet street, friendly comfortable atmosphere breakfast expensive and not overly inspiring
Location and cleanliness Breakfast selection (in buffet) was rather limited
Location TV was out of order, I informed the staff but could get the result for 4days.
Price was reasonable compared to other hotels and walking distance to paddington Gap under door meant corridor noise came in and also facing road so cars were easily heard - noisy room. Fine for a one night stay though.
Having read some reviews prior to arriving, I was expecting a very small room and unhelpful staff. How wrong can you be, the room was a good size to accommodate 3 women, extremely clean. The staff were more than helpful. We didn't use the facilities as it was purely used just to sleep, however I would certainly use it again.
The location is great, the area seems to be a nice one and is close to a lot of metro stations. Everything, the hotel seems nice at first, but when it came to getting the room, we were given a room near the reception with an attitude of take it or leave it. The staff speak very poor English and sometimes it's hard to understand them. One the first morning we didn't have any hot water in the room, and when i complained, i got a manager that was explaining to me how the water is heated and how to open a tap, which i considered insulting. The night after that, they opened the door from the hallway of the room to the reception and i could hear everything in the reception, people talking, music playing, printers printing just like it was in the room and this was after mid-night. When i complained,it was again not their fault but the guests
Staff was super friendly and accommodating. They took pity on a weary, soggy traveler and let me check in ahead of time. Room was miniscule, not enough places to store things, very hard, tiny bed. Bare, cold floor.
like london city No - first night rong room, so little, not 4 star choise
When we arrived there was no record of the booking. The hotel put us in the honeymoon suite at the same price
Bathroom, though very small, was modern and clean. Room was extremely small.
Moments from Kensington Gardens, quiet, clean, friendly multi language staff, reasonably good English breakfast, good value for three nights. Recommended. As always the case, a small room, poor wifi, mediocre quality TV and bathroom equipment, no fridge or minibar, no air con.
I liked the room - the beds were good, the bathroom was big an clean and the breakfast was very good I have no complaints
Quite convenient, nearby tube station and buses to major attractions are quite frequent as well. Breakfast included which was nice. Small room, very european style.
Nothing My husband and I did not enjoy our stay at the hotel. It was classed as a 4 star but actually was more 1 to 2 star. The bed was little more than a twin and definitely not a double. The wallpaper was ripped and stains on the carpet. There were no glasses in the bathroom to clean your teeth and the shower door leaked.The breakfast was awful too.
right next to Hyde Park, Kensington, close to the Palace, and several tube/bus stations. The room was tiny, no big deal that's a European hotel, but it was filthy. The shower was dirty, there was mold in the bathroom, one of the lights was dangling out of the fixture, and the carpets all had weird stains. I was on the top floor close to the elevator and could hear a clunking noise from the elevator every time it was used. With so many hotels in the area at comparable rates, there has to be one better than this.
Just the location and at the reception Mr Angel Really old Hotel.The Bath door couldn't get locked etc. Also hairdryer was inside broken which can really cause life danger...
The staff was friendly and helpful, the room clean and spacious and the location convenient- all at a good price. No.
They were very helpful in letting me check in early. Also, when I asked where I could buy a wall plug for my phone they gave me one to use overnight.
The elegant lift! The staff and the location and price were amazing. I would definitely recommend this place to my mates and visit again My room smelt of smoke when I walked in which was disappointing
Great location near the Tube and Hyde Park, I would stay here again if given the chance. Staff was great. Rooms were teeny tiny but bathroom was nice and big. Nice big shower as well.
Location is in the centre, near underground station, Oxford street 10 min by foot, Guide park in 2 min Very small room, 2 krans within the bathroom for hot and for cold water, breakfast finish at 10 am,wheb the staff founded us eating at 10.00 they asked to leave the dining room (not to finish our breakfast). Very cold within the room (in november)
The Location Floor was making sound. Room had the size of my own entré.
This hotel offers a good value for money experience. The check in was quick and efficient. The room was basic but clean. No complaints. Everything was fine.
Central for a theatre/concert night out in London on a budget. Decor in room a bit tired
Lovely and helpful staff, good value of money, excellent location and 5 minutes walk to Paddington tube station there was no good internet connection as i stayed in the fourth floor!! Howerver, they allow me to use the computer downstair for free :)
Excellent location,close to Hyde Park and great travel communications from Paddington, London W2. Rooms are small but good value for central London.
It is close to the city center. Too old and small rooms.
The concierge was welcoming and friendly making ease of booking in. The Lobby was comfortable and offered good facilities. The 5th floor room small but adequately sized for couple, clean but furniture missing and bare wall (namely bedside cabinet) the bed was soft, old and dipped in the middle making sleeping very uncomfortable. The shower was tepid. No hot water. Parking was charged at £15 per day (unknown charge). Breakfast was basic and cold when served. Standard of breakfast poor for £7.50 per head. Staff available but standing around, breakfast procedure not explained, guesswork used.
Staff were good room was warm and clean Size of room very small even for one person. Accommodation not pleasant in fact it was archaic. Would never stay again
location, staff friendly enough rooms weren't clean and a little dated
room was adequately clean and service was fairly good there was half bar of soap left in the bathroom from previous guest- this should have been avoided
location - near Hyde Park Very small rooms.
Silence and comfort
Very good location.Handy for tube and Paddington station. Friendly and helpful staff.A must on my next visit
Nera the city centre The room was very very small
All staff was very welcoming and helpful. Excellent situation. Area is quiet and close to underground station and Paddington. Lots of nice and reasonable restaurants. Walking distance to Hyde and Kensington Parks.
Have stayed at hotel on previous occasions and can honesly say i do like the refurbishment that has taken place.Looking forward to next visit. Keep up the excellent work.
The breakfast was ok... The lift was horrible. We could hear the people in the next room easily, the bed was uncomfortable, the breakfast-room cold and unpersonal, the bathroom door would not stay open.
I was bumped off a late night flight and refused to stay two nights at Heathrow - so booked very late 10pm and arrived 15 minutes later. All documents were already at the hotel and the staff very understanding. Fantastic location at Lancaster Gate! Very clean!
Lovely room, good breakfast and superb location adjacent to Hyde Park, near Paddington Station and Lancaster Gate tube.
The comfortable room and the quiet. The long elevator queues.
Service, room, gym all fine but for the price you are paying for location.
Very nice and conveniently located above Paddington Station.No complaints on this one!
Convenient to Heathrow while still being in London but super expensive. Tea for two at the hotel was 32 pounds ($50) and they gave us one pot of tea, one scone, 3 tea sandwiches, and four tiny pastries. When we asked for more tea they just put more hot water in our tea pot. We finally complained when we saw that a couple next to us got two scones, but we had to go thru the manager and our meal was over by then and we were full from drinking hot water. We knew we would pay a premium by having tea at the hotel but we were tired from our travels and were disappointed that the staff was so inattentive.
It's proximity to paddington station during the tube strike!
Convenient location and can enter from Paddington Station. Good for a quick 24 hour visit. Staff was very friendly. Rooms are dated and no blow dryer in the bathroom.
Location is easy access to Paddington. The service was horrible at the front desk upon check in. Our reservation was cancelled without notice and the hotel refused to honor it (even though they admitted they had rooms). We found another reasonable hotel where the service was exceptional. Avoid this place!
Location, location,location....nothing else. Overprice for just a Standard Hilton Hotel.
Quick room service delivery. Followed instruction and kept booking overnight for dawn check in. No hot water for shower after dawn arrival. Complained, promised to respond but did not. Defeated whole point of paying an extra night's booking for early arrival after long haul redeye flight. No heating in room. Eventually deducted one night from bill as compensation. Very inattentive bell desk.
Good location No slippers offered .no free ontetney
I expect the level of quality when I come to a Hilton hotel. I am pleased that this hotel lived up to that standard. It's a great location especially if you are coming from or going to Heathrow airport. I booked my stay not directly through Hilton and as a result, I did not get Hilton honors points. If you allow a non-Hilton company to offer your product you should also offer everything that goes with it.
Very clean rooms. Close to Hyde park. Rooms were small, placed a little below the ground.
Location Size of the room there is no place even to put your suitcase
Great location; close to the tube, convenience stores, restaurants. Hotel was dirty, the bathroom was so small you couldn't even close the door and the staff was rude.
clean / nice staff more choice for breakfast for buffet
Location was excellent simply outside Bayswater Tube Station..... The fact that we were placed in the basement of the hotel, very claustrophobic , bars on the window made you feel slightly imprisoned, the hallways were too small for two people to pass at the same time.
Vicino ai negozi The staff were difficult. I paid by credit card. They wanted my husband's signature. Meanwhile, while awaiting the faxed signuture, I paid by cash for the first night. But my phone was cut off nevertheless. On checking out, I asked them to call a taxi but got another car service which cost double. I would not return.
noisey cleaning staff at very early hours in the morning the hotel in genral was very noisey and run down our room was like a 2nd class holiday holiday park accomodation out of date tired and grubbie, will not stay again
Location This hotel the rooms are far too small.
great location friendly staff room is too small lift is too small used my credit card twice
Perfect location. Very small rooms thin walls
The room was a bit small. Also, I much prefer the type of shower that can be detached for allover body spraying rather than fixed to the wall inflexibly.
Location - really close to the tube and easy to get around, cheaper than a lot of hotels in the area. The room was really small, and not too clean.
Co-operative Staff & Location of Hotel. Tough Bedding.
The rooms and common areas are clean. Bathrooms are clean but shower is tiny. Worst beds ever. Small, lumpy and hard as cement.
Helpful staff. They tried to help me and didn't forget about me. Comfortable bed. Room in basement, kind of smelly. Bathroom and plumbing not up to standard. Strong mechanical noise coming from the wall, some sort of machinery.
Location, bright room on 4th floor, window meant a lot. Room quite small, difficult to flush toilet, noise from hall,
Staying in active street and, at the same time, close to Hyde Park.
super small room, even smaller bathroom(like 200x80cm with shower sink and toilet in), lift wasn't working for last 2 days, luckily we met a cleaner who told us we can use staff lift(it was 5th floor with luggage)
Location.... only! Many complains about the rooms. We booked a triple one but it was very dirty and small with 2 floors and stairs for the bathroom and no windows. We asked for change but we had to wait until the other day for new room. We had an awful night and the next morning they keep are luggage until the time of change. The new room was a little better without stairs but the towels was extremely dirty! And when we checked out they told us that they couldn't keep our luggage cause they hadn't room... but 2 days before they had... Awful and unacceptable! So much regretted...
The location is very convenient, especially to take Express train to and from Heathrow. There are shops and Fish and Chips around, so no problem in finding food or buy souvenir. The room is crap, like a servant's room. We booked a triple room, but instead we are given a room on the ground floor which is meant to be for servants at the backyard and merely a 5sq.m. The hotel staff is not helpful at tall, with their arrogan and cool attitude (kind of "I don't care"). The room rate is far too high than it really worth - not to mention value for money. For daily room cleaning, the staff only make the bed, but not even cleaned the cups, nor refill coffe and tea and sugar, nor tidy up the room. And you cannot leave your luggage when you check out ! If you have any other choice, don't choose this crap hotel.
Their cleaning was good. Hotel staffs were not kind. Double room was so small and shower facility didn't have much space even one person.
Location Very small room. Kept hitting head on ceiling. Very cramped. Uncomfortable beds. Extremely small bathroom with shower that didn't drain well. We would NOT recommend this hotel to anyone.
Location and staff was friendly rumble from train or subway breakfast area small and unorganized