The hotel in general is marvelous! The suite is extraordinary. Very venetian. Definitely coming back!
The beautiful room and view. All the restaurants and shops. Especially eating at zeffarinos. Hats off to Danelle for excellent service. Our front destroy clerk at check in ,Hats off to Daniella for helping us. What's there not to like.we love it. Grazie
memorable experience and great customer service
The staff were beyond accommodating! I mean all of them!!! The hotel is BEAUTIFUL. Rooms are huge and immaculant! Loved it!!! Slots sucked, but oh well.
Swimming facilities, night swimming, restaurants, walking. Suite was huge! My pool lounge chair was broken.
Decor is outstanding
The suites were beautiful, huge and very clean. Staff was extremely helpful- even upgraded our room and granted us late check out and early check-in when the front desk heard it was my husband's 30th and our 1 year wedding anniversary. The pools were well kept and beautiful! Wifi in the room was very nice to have! We had trouble with it at first, but one call to the front desk had it resolved expediently! No food amenities included in stay.
The location and inside the hotel The pool was so disgusting and dirty
Room large, comfortable, amenities very limited, towels not overly abundent, they were rough not plush, soft Getting from one area of hotel to another difficult, finding way around was somewhat difficult. There was no hotel book which described Resturant's, where located
Super luxurious room. Bed was super comfortable. Easy access to fun casino and family-friendly amenities (e.g. shopping, canal rides). No coffee maker, but that appears to be standard practice in Strip hotels.
It is a nice and clean hotel The carpets in the rooms need to be updated
* Spacious & luxurious room * Generally easy to get a spot around pool * Nice classy casino * Lots of restaurants in hotel * Hotel was exceptionally clean * Located at the nicer end of strip * Fantastic stay overall, would stay here again * Quiet room (which we requested) * They gave us $100 dining voucher which we greatly appreciated! * Staff around pool were pretty hopeless. We had to wait a long time to get service and even left a few times because we didn't get served at all * Located about a 20 minute walk from middle of strip so had to get a taxi a lot of the time * They charge for wifi which seems pretty ridiculous in this day and age
We have ordered vegetarian food and found meat in our food. Pool area was not bad, but could have been kept better especially water had lot of accumulation . Lot of cigarette smoke , even if you are not in the casino. It was the worst we have seen anywhere in Vegas
Room comfort and view. Higher end hotel so crowd is relatively calm and easy going. Room smelt like old cigarettes. Only staff that seemed happy were the in room dinning delivery folks. Check in, valets and doorstaff were slow and unattentive. We are likely to stay at Venetian/Palazzo on our next visit. Better food options/shopping and friendlier staffers.
The rooms, comfortable beds & uniqueness of everything. The food & staff was A+
The people who check your card at the elevator are rude
This hotel has everything and gives the Las Vegas feeling with a very luxurious wrapping. WiFi access is as natural a comodity as water and electricity. To charge 15 dollars per device per day for this is baffeling! Just include general access in the room price and remove device limit.
almost everything was great The bed was awfull, they should change the mattress (suite 5738), could not get any rest.
5 star restaurants, amazing spa, gym with everything you can ask for, great shows, luxurious hotel!!
Best ambience on the strip. Great dinning options and very friendly staff
THE ROOM! THE SPA! The view! Deodorizer smell. (Better than cigarette smoke, I suppose). Food at Sinatra was way overpriced for not being very good.
beautiful, clean too expensive. no perks.
We have stayed here twice now and have loved both of our stays! Staff is fantastic! Rooms are large, clean, and sexy. The food and drinks are a bit pricey, but no more than most of the higher end hotels. It's a little noisy if you stay in a room overlooking the strip, with the clubs playing music beyond 1am. I would highly recommend against the breakfast buffet. It was included in our room last time, and we wish we had gone somewhere else and paid for breakfast.
The room was very comfortable and had a good view.
Location and facility Their cancellation policies are a rip off.
All staff from the check in ppl to the maid staff, very friendly and helpful. Price of ordinary food in the "Coffee Shop" $$$$ way too much when it's not anything out of the ordinary, I paid $50 for breakfast for two. We had eggs and hashbrowns
I like the location in the middle of the strip, and I like the customer service, staff were very helpul and friendly. The room was dirty and smell, and we found bugs on beds, resort fee very expensive. Nothing fantastic about this hotel.
It was clean and very convenient right off the strip and in the middle of everything The wait for check in and check out
Location! Right next to fashion show mall and right across from Venetian. Charge for everything - $40 for early check in, $50 for late check out, no microwave in the room, resort fees of $36/night. Casino is old and worn out. Staff are mostly unhelpful.
It to long in the lines
The rooms were clean and spacious. The casino was clean and the location was great. The service at the bars was slow.
Great customer service by all the staff. Very prompt and polite. I'm not a smoker. So they still have a smoking casino, which I think most places still have. One of the few things I didn't like.
Fast until crowded elevators. Beds. Bell service and valet. Staff Definitely time for an upgrade. Very overpriced restaurants. Smells horrible inside like years and years of old smoke , better air circulation would help. Carpets througout hotel were gross. I checked in around 630 and I had to wait 30 mins for check in and they did not have the room I had paid ahead for and was guaranteed. Also didn't get the smoking room that I requested. Fan in bathroom didn't work remote control didn't work. Only 2 electrical outlets in room. Won't be coming back.
The buffet was pretty good with a lot of good options.
Room was clean, nice and spacious. The hidden fee at check in that doubled the price from what I was expecting to pay.
The comfortable room, helpful staff, the late night availability of food and above all the "GRAND" the 'Beatles' show. Will surely come to stay here again on our next trip. Only the bathroom!!!
The room we stayed in was recently renovated. The day we went there was free parking. No bathtub in room. Long walk from check-in desk to elevators. Understaffed at front desk.
Lovely room with view of the pool. Staff goes out of their way to be helpful I would have liked a refrigerator in the room besides the mini bar.
We liked most everything. The pool was dirty toward the end of the day. People left food and drinks everywhere. It should obviously be cleaned up by the guests who ate and drank everywhere but if it wasn't then the staff should be cleaning it up all the time.
We had a great time, the cleaning is fine, big rooms and the SPA is amazing- you have to go. i had a birthday so they gave me a free enter and that was very kind of them. staff is friendly and we will defiantly consider to go back their again in the future.
No extra pillows in the room.
Staff is very friendly Room was very dirty upon checking in, even in the upgraded room. There was hair all over the room when we got there. It was gross. We are not ones to complain. We are just the type that we will never stay there again.
I know there is a 100$ deposit they have to do at the beginning of your stay in case there are damages to the room. However, they charged me 100$ for the room, 133$ for the deposit and an additional 233$ for another deposit. I asked the front desk about it and they said "that just happens sometimes." The mirage has still not refunded me.
The Beatles Love Cirque du Soleil show Hallways noisy, expensive at every turn; ridiculously expensive restaurants; ripoff attractions;
The refrigerator rattled all night. Additionally, the make-up mirror in the bathroom had a light that would not shut off. Together, the noise and the light made it difficult to sleep. We called about the problems, but nobody came to fix them.
The price I got is pretty good and overall is above good, I do not think you can ask more with this price. Our room was knocked twice for house keeping even at 930 AM, and I think this is not realy appropriate since I believe most of people are still asleep at that moment. but minor
Spacious room Nickeled and dimed; parking is not included, no soap in the hotel bathroom, three street tacos chips and a water cost me $21. This is rediculous. No $5 blackjack, had to leave to find decent gambling. Resort fees, but resort closed due to weather.
I like that the staff at the Flamingo was really attentive and trying really hard to fix the issue we were having with the room I had booked. I think her name was Debra or Debbie. Sweet lady made it better waiting to get everything situated. I didn't like that Kayake excidentally book my stay at the Haras and not the flamingo like I origionally book it at. The staff couldn't find my reserved room, it took an hour out of my day. I made the friends I was meeting up with wait for me. I know that they are sister resorts but it was such an incinvienence.
I have stayed at several high end hotels on the strip. None of them are as nice a stay as the Flamingo. For the money there is no place better to stay on the Vegas strip. It's always clean, there is a monorail stop right at the hotel, and it's right in the middle of the strip close to everything. Also, because it's an older hotel the walls are much thicker that all of the new hotels. There are also several dinning options from affordable to finer dinning. The pool is THE BEST ON THE STRIP. I have no complaints about anything.
Location Staff (valet parking & front desk). should make a flyer or magazine with hotels details in every room.
It was always busy The rooms weren't that clean and the locations they gave us was horrible don't think I'm staying there again
The location is the only good thing about this place It's very old and dirty. My room had broken doors, bathroom tile pieces, etc. The toilet wouldn't flush properly. Our shower curtain was filthy and yellow at the bottom. The towels and sheets feel like sandpaper. Just an awful hotel and definitely not worth the money you think you're saving. I'm sure a Motel 6 would be better than this place.
The hotel is right on the strip and easy access to the Las Vegas strip and to the back corridor of shopping and restaurants.
Immediately requested hangers and a replacement lamp (plug was cut off of the end of the cord) Reasonable response to hangers. Had to call 3 consecutive days before the lamp was replaced.
"GO" Room decor is definitely cool and retro, very clean and white. Gambling and pool on-site. Room rates good for location, but watch the taxes, fees, and resort fee. blackjack payout 6-5 instead of 3-2 means we gambled elsewhere. Hiding the resort fee in fine print is shady, should be part of the room rate like non-strip hotels.
I booked and paid for the room over 4 months in advance but could not get confirmation of room at hotel until 24 hours before check in. It took 3 calls to confirm room. The Flamingo had no request for room from Kayak. The room was paid for but was not reserved, very disconcerting. Will not book through Kayak again.
Location The ac didnt work well
Price and location is very good When i came here the first time i really liked the hotel, the room, the price and people who work there, thats why i decided to come back and bring my mom here for her very first time in Vegas for 55 birthday anniversary, but at this time we got very small and very old room not nice at all, but i was like, "ok i'm not gonna pay attention on this, but then my mom asked me if they have at list a bathrobes, i was like they must have it, because last time i've been there i used it. When we didnt find one, i called the guest service and asked where is the bathrobes? They told me that they don't provide it, i told them How long ago? I've been here a couple month ago and they was in the room, he said - not anymore, a was kinda confused and went downstairs to ask somebody in the registration about it, they told me we provide the bathrobes only in the big rooms, i asked them kindly if the be able to provide me a bathrobe for 1 night? He told me just No, unless we want to buy it (!?) i said can you ask you manager? He was like- ok, i'll ask. He went away for 10 minutes , came back and told me that he asked housekeeping to bring the bathrobes to the room, if its gonna be available, guess what ? We never saw them, i'm so dissapointed and i feel bad for my mom first visit to Vegas.
Room was dirty and felt old. Didn't feel nice.
우선 호텔에 높은 타워가 있어서 야경을 보기 좋았고 놀이기구도 재미있어 보였다. Stratosphere 호텔에서 숙박을 하면 타워에 올라가는게 꽁짜기 때문에 나와 내 친구는 자주 타워에 올라가 야경을 즐겼다. 그리고 이 호텔이 가장 끝에있어서 구경하면서 맨 끝 피라미드모양 호텔까지 내려갔다 올라오면 다 볼수있기때문에 편했고 다운타운도 가까웠다. 약간 시내와 떨어져있어서 (벨라지오같은 유명한 호텔들) 꼭 차를 타고 가야된다.
체크인시 직원들 의 친절은 매우 좋았다. 가격대비 객실 상태는 미흡했으며,옆방의 시끄러운 소리가 그대로 들렸다.
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
The front desk service was excellent and our rooms had an amazing view of The Belagio fountains. They were adjoining so 6 girls were able to party on for my friends 50th. Celine Dion was fabulous! The pool service was terrible! They would absolutely make more money on drinks if only there service.
Chris, at hotel registration, is smart and incredibly personable. Large well maintained room. Great shopping for high rollers. The cost for what was received: no coffee for the coffee maker, no traditional coffee shop with a decent menu on the premises and ice maker was apparently broke down.
Ambiance and view were great. Lights didn't work in the bathroom and called to get it fixed no one ever came to fix it. Asked for a strip view room and they charged me $50 for it. I have stayed at many places in Vegas and was given a strip view upon request for no extra fee. I expected more from Caesars. I will take my business elsewhere in the future.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
Automated check in at the main loby was a disaster. Had to then wait in a 45 minute line for the clerk to tell us our rooms were at the Nobu Hotel. I specifically booked a room with 2 queen beds at the Ceasars towers and paid extra. When we arrived at Nobu, the only room that was available was one with a king bed and they would send a roll away. Mind you, this is at 10pm after a long day of travel.
Checked in 2 hours early . Had to pay $33 early charge with no view Casino & peri feral areas are smoke oriented. Upgrade air filtration systems. This is in most of the hotel/casinos unfortunately. The only smoke free space I found was at the airport.
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
the pool area is amazing the interior of the hotel is so beautiful, customer service in on track, and lots of privacy. that we can't take our own food/drinks to the pool, not too many bars open when the pools opens and i can't believe graygoose with red bull is 23.00 !!!!! thats all i drink, i had my own liquor and red bulls couldn't enjoy them at all since i spend most of the day at the pool
도착 첫날, 난방이 되질 않아 수리를 요청하였지만, 고치지 못해 매우 춥게 잤고, 그 다음날 수리를 하였음. 그러나, 이번에는 히터에서 타는 냄새가 나서, 화재알람이 울려 자정이 넘어 잠이 들었다가 일어나는 황당한 상황이 발생함. ^^;; 다시 엔지니어 내방해서 조처함. 그 이후로는 히터 작동을 하지 못함.(무서워서...) 이런 난리 법석을 치르고 우리가 받은 보상은 음료, 음식값에 대한 150 USD 디스카운트... 정말 기억하기 싫은 황당하고 불쾌한 경험이었음.
이른 새벽 카지노에서 돌아왔을때 호텔방에 소음으로 인한 문제를 제기했을때 바로 방을 옮겨주는 서비스 시행. 호텔이 너무 커 숙소로 이동하는 동선이 너무 길어 힘들었음.
New York New York NY Hotel has been I go to place for Las Vegas for many years. Has a great location, decent food service within the complex, and a okay Casino. The property is simply getting tired... It's time to do the overhaul of the entire facility especially the rooms.. casino. I don't believe the furniture is been changed within the bedrooms and for many years.
Overall layout and variety of restaurants was hreat
It was clean. The staff was very accommodating. I would stay there again. It's right on the strip and there's easy access to everything.
Hotel was good. No micro oven and fridge in room
Parking fee is a very bad idea. Not sure I will ever stay in MGM owned resorts. Small luxuries like valet is something I enjoy in Vegas.
Proximity to the other hotels. Too expensive. I reserved via third party. When you get to the hotel they say you only paid for one night to reserve the room. All of the other charges are added like parking and resort fee, which didn't make it a great deal.
Kayak booked my room with New York when it was already at already over book so me thinking I had a room an get there an be told I don't have one is very upsetting I don't think I'll be using kayak again to book hotels
Location and cost Queues at reception - arrivals and departures
Hotel was fine, but nothing special Besides the $30/day resort fee, MGM has decided to add a $10/day parking fee for all their hotels (about half of the hotels on the Vegas Strip).
Hotel staff very accommodating. Good restaurants. Unavailability of MLife staffing and rude behavior when leaving. Always had discounts when checking out. No longer.
Friendly staff and great room for the price. Several other hotels were 100 bucks per night more. Glad I stayed here. Will stay here again!
직원들도 너무 친철했고 객실이 너무 깨끗하고 편안했음.시설도 좋았고 고객의 편의를 위해 많은 배려를 한것이 느껴졌음. 가격이상의 가치가 있었으며 다른 사람들에게 적극 추천하고 싶음
기본적으로 호텔로서 갖춰야할 모든 것을 만족한다고 생각한다. 직원들도 너무 친절하고, 객실 디자인, 청결도, 구비 물건 등 내가 묵었던 어느 일류 호텔과 비교해도 최상급이다. 고객을 위한다는 서비스 정신이 체류 내내 느껴지는 또 가고 싶은 호텔이다. 가격도 호텔 값어치에 비해 저렴함은 물론이다.직원들 또한 어떤 요구에도 할 수있는 최대한의 서비스를 제공했다. 정말 미국에서는 이 가격에 보기 싶지않은 호텔이다 고층이고, 금칠을 해서 그런지 핸드폰이 통하지 않아서 불편했다. 옥에 티이지만 요즘같이 핸드폰이 필수적인 때에는 꼭 개선책이 있어야 할즛하다
Our first time at Wynn but it definitely will not be our last. The hotel rooms were roomy and comfortable. The casino, restaurants and bars were first rate. We even enjoyed the Buffet! An A+ experience!
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
Eat, gambled, swam, sat poolside, caught some sun, drank, and did I say eat? Found myself winning on the tables and that always makes for more fun. Large room. Big bath. great view all things at the hotel were great but I can't believe I got scammed on the ride from the airport....I was just so tired and had just had a three hour delay before finally taking off.....the taxi do not take the highway......if you see highway, you are getting taken for an extra $20, plus I tipped the guy.....
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
Staff is great, room was great. We had an amazing time The buffett there has gotten famous and now there is a 1.5 hour line to get in. I feel guests of the hotel should have their own line so we can eat some breakfast.
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
Everything was nice
There reservation system was down and although I arrived at 7 at night and then waited 2 1/2 hours for a room, they had no back up for registering a room and could not tell me when I would get one - so I left and drove to another hotel. At 12:00 that night they called to let me know they could register me.
Room amenities were excellent, the integrated technology made it an exciting new experience. The bed was extremely comfortable and the bathroom layout was also superb. The floor in the bathroom wasn't not clean to the 5 Star level. My wife drop her earring and I ran my hand across the floor to retrieve it and it came up completely covered in dirt and dust, would not expect this form a 5 Star rated resort.
Hotel fee and then resort fee
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Great customer service
Spacious rooms with good mix of people that keeps the place vibrant. Recommend for someone that wants a great location. Clarification on the cleaning services, you have to turn on the service button for housekeeping, which isn't intuitive but we figured it out by our second day.
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Great rooms and friendly staff. Central location. Very confusing layout and lack of tables to gamble at. The Cosmo is right across the block and offers more for me personally.
The casino and mall Nothing
Nice, but not 5 stars
It was perfect for my girlfriend and me....
Casino and grounds were great. Paradise tower is a little far from casino to casually enjoy. Hotel room was very dark, poor lighting everywhere in the black on black on black room. Room phone was dead and information book damaged and hard to use. Was supposed to get a king, none were available. My 6'7" husband was a little uncomfortable in the queen
Upgraded to suite, which was nice touch- one of the most comfortable beds I have ever slept on... Knob in shower that controls switch from handset to showerhead was frozen.
Our suit was amazing. Bed was super comfortable. Staff was really helpful and friendly.
restaurant staffs were excellent enjoyed the view paper thin wall rooms not my style
Updated. Renovations while we were staying. Location.
The reservation date was messed up and price would not be met for correct date. Kayak nor Hard Rock would match the deal or cancel reservation. The rice for room was charged and no one used room What a waste.
I enjoyed having the the staff. They were very welcoming and pleasant. The room was clean and spacious. I would have liked to be closer to the strip.
The Hard Rock looks and feels good for its age. There is a good looking crowd the clubs attract people dressed to the 9's. Great restaurants with lots of options. Construction during the remodel is on floors that are still being occupied. The crews have no regard for the fact that they are working where people are trying to enjoy their vacation and sleep. The management took care of my complaint, but I would ask for a room that is no where near the construction next time.
In overall the hotel was good. The room was comfortable and clean. The staff brings customer service all time and the hotel is beautiful and huge. Despite I knew the location was off the Strip I was taking into consideration the fact that the have shuttle bus. However, the buses are available from 10 am to 5 pm (too late and too early). So we had to spend money in uber caps and also the city bus. Next time I'll rather to consider another hotel on the strip.
The staff was very friendly and nice, had no problems
Gym was nice Steakhouse on-site was good Hotel room was clean and comfortable bed Fine for an affordable room if you have a conference nearby Place is tired and worn out, my wife would kill me if I took her there for a vacation.
Convenience location Smell of casino and front disk
Room was comfortable Wifi was good for general browsing (did not test streaming) Wifi available throughout the building Buffet was cheaper than most Some nice restaurants Room cost was low Fast and Easy Checkout I arrived at the hotel at 11:30 PM and had to wait for nearly an hour while 3-4 groups in front of me checked in. The check-in process was cumbersome and the resort fee is ridiculous. The fee is just a way of showing a lower price on booking sites only to nail you when you get to the hotel. Food offerings in the hotel were sparse and expensive. I had to pay $10 for a hamburger (no fires, no drink) at the Johnny Rockets as this was the lowest cost option available. I will say this does seem to be a trend not only in this hotel but most others. Being in Las Vegas in general is like staying in an airport the entire time you are there, everything costs double what it would in the rest of the country. When I woke up the following morning I found that there was an ironing board but no iron. Outside of this minor inconvenience, no other issues with the room. The major complaint that I had regarding this hotel is location. In order to get to the monorail to get to other parts of the strip and downtown, you have to cross multiple bridges and go through the entire MGM grand casino which is a maze in and of itself. This, coupled with the fact that at any given time half the escalators going up and down these bridges made the trip every day to the monorail extremely inconvenient. When coming back one night, I was not even able to cross over one bridge and ended up having to backtrack all the way around New York New York to get there. While I do not blame the hotel for this shortcoming, it does create a difficulty for anyone travelling on business. When you consider the MGM grand average rate was $90 a night and my rate ended up being nearly $70 a night, it would be worth the extra money not to have to deal with this hassle and be in a much nicer hotel, casino, and shopping area.
It's a nice casino great value. Room was clean bed was not the most comfortable but I've stayed here before & I think it was just that mattress. Anyway Excalibur is a nice casino/hotel. Bed
no body wash in shower very long line up for check in soft mattress not such good interior design in the room
Advertised price of $32 per night, so I thought I was getting a good value. Then I find out there is anunadvertised $38 resort fee to be added on. After prepaying for my room with the resort fee on line, the check -in attendant tells me she needs my card for add-ons. Parking - $40. I asked doesn't the resort fee cover that? Answer - no. So the unadvertised parking fee is 125% of the advertised hotel rate. This is unethical. After staying one night, I left the next morning less than 24 hours later. Another $8 fee to get out of the lot. Unethical senior management - not likely to stay there again with this misrepresentation and lack of transparency.
Nice hotel with plenty of choices for dinner. Buffet breakfast needs more variety and wasn't worth the price.
The Excaliber was good. I would stay there again because it was good value for the price. The rooms were comfortable and quiet. The casino is dated but had a great food court for family. Needed a bit of a facelift, but didn't take away from the stay.
The beds were very comfortable. It was very close to MGM, where we were seeing the band Phish. The staff at the front desk for a very busy 3pm check in was awesome! They were all super friendly and happy and helpful. The hotel overall felt dirty and outdated. We spent most of our time at New York New York and MGM, as the Excalibur was really just a room with a bed in it to sleep, which was not much. The buffet was awful.
Staff very friendly Total surprise when we got there. MGM Properties have changed some things to get more of your money. Self parking is now $8 per day and Valet is $13.50 per day. All the refrigerators were removed from the rooms. You can get one for your room but it costs $25 per day. All the coffee makers were removed from the rooms. You get to go down to the casino and stand in a long line at one of the coffee shops and pay $3.50 or more for a simple cup of coffee in the morning. Oh and a blackjack that usually pays 3:2 has been changed to 6:5 and if you are at a somewhat empty table and want to play 2 hands, you have to play a minimum of double the minimum bet on each hands or you cant play 2 hands. Wont be going back to a MGM Properties casino again. Lastly, getting a drink while gambling was near impossible. Very few waitresses.
Rooms ok, parking costs. resort costs. I didn't tip anyone and I didn't play any games. I'm on SS and room cost parking cost and resort cost. I have not much left but to eat. Thanks for nickle and dime low income people. This will be my last time in Vegas.
Location is ok - Long time check-in; smell and noisy room; self parking garage doesn't work properly .
The rooms and beds were extremely unkept. The bedsheets had strands of hair and dirty.
Just a quick check out Nothing good
Buffet was one of my worst experience in my life, i had food poisoning after having brunch buffet on 11/27.
Nice on strip location to walk from. They tried to swap me to a tower room when I booked a pyramid. It's a gimmick but one I wanted to try. Parking was a hike from the rooms. There were what looked like blood spots on the wall where people squished bugs. I found a bug on the lamp nearby. Fan in the bathroom sounded quite loud.
The hotel was great The charge for Valet parking is a slap in the face to the customer and the Valet. He told me they get slighted on tips because of the charge. That is just uncool. I'm a Union member too.
Proximity to the strip, valet parking was always quick and they were very friendly. I upgraded my room to one of the renovated units, the room was freshly painted and the smell to fresh paint killed for me, I couldn't get over the strong smell, the elevators are very outdated and I feel like I overpay for my stay.
the shower tile was all green like it was covered in algae
Great place, second stay at the resort. Reserved a Pyramid room, but was given a "free upgrade " to a tower room. Long walk to tower, and room totally lacked any view or bonus. +20 sq. ft., big deal.....
We did an "upgrade". When we got to our suite, it didn't really seem like an upgrade. The room themselves need to be upgraded.
Registration line was long but the registration staff was superb. Efficient and yet very friendly and helpful. Casino was well laid out. People trying to sell additional deals for future stays while requiring a deposit as we walked by. This seemed cheezy considering we were already guests at this hotel/casino.
Very friendly staff, convenient location, in-house show One of the people who solicited us for a future travel package was RUDE
convenient, friendly staff, good pool not cheap, cavernous