near shopping and airport, very friendly and comfortable
Construction works at night behind the hotel
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
The rates are higher than the other similer hotel apartments in dubai.
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
I need see view room hotel restorant
Good value and location close to airport and metro. Close to Down Town and lots of good restaurants nearby. I was located close to the staff lift, it was very noisy and I was woken at 6am every morning. The hotel forgot the wake-up call on the morning of my departure, I nearly missed the flight.
Breakfast was very good, excelent service, service cleaning room was bad.
Nothing special. This is a 4 star hotel but the difference with a 5 star hotel was huge. I would rate it as a 3 star hotel. The room is basic (tv, minibar and aircon) and the bathroom has only grey colours and harsh lighting. We requested a non-smoking room on a high floor and got a smoking room on the 2nd floor. I haven't found the restaurant. Both bars looked like disco'S. Pool is very small, deep and not well maintained. Reserved hotel car wasn't available when we were ready to go to the airport. The hotel was almost impossible to find because of a recent name change (previously The Hawthorn Hotel). Not much to do in the neighbourhood. Rate was aed 230 excluding taxes. Better stay in a 5 star hotel (for a little bit) more.
Easy access to lots of shop and shopping mall nearby. No.
Location, price of accomodation, Check in/out process is laborious.
I have stayed in Manhattan several times and the service and hospitality i always get is world class. It is spotlesly clean and the staff is just fantastic. Easy to get around, a few mins from Deira City centre,
Good hotel, clean rooms.
The location of the hotel was ideal for my needs. Underground parking was a bonus and saved me driving. First floor suites are subject to noise from the nightclubs.I asked for a non-smoking room, yet I could smell smoke...enough to bother my sleeping. Hotel staff should point out these types of things to unaware guests of the hotel.
good hotel.little pool on the roof .many restorants near. internet is not free
close to city center, sockets and lack of adabtors, somewhat ignorance of the hotel staff.
Good Hotel for family and shopping. Free wireless Internet in room will added value, please consider!
Convenient for shopping and near the airport The internet in my room was not working and for 3 days they keep saying that they will fix it. Till the day I checked out it wasn’t fixed and during check out I informed the 2 employees at the reception about the problem and they did not even reacted for the issue… not even sorry!!!
The hotel is adjoint to the City Centre Shopping Mall, so you can reach the mall from the hotel directly. I did not like the bed mattress and the pillows. They are not very comfortable; they are kind of fluffy or downy. Still, I think this is offset by other good things in the hotel like the staff, the location, and the cleanliness of the room.
rooms are very clean and comfortaable the soap in the bathroom is not good, it smells terible
shopping because it's next to the city center mall
Being beside the shopping mall
Ideal for City Centre Shopping Mall, good location to access the rest of Dubai from, friendly Reception and excellent Concierge staff. The room cleaning ladies were not up to standard. The lady that did my room could hardly speak English and often missed out on replenishing complimentary Coffee and water. I did ask but think she did not understand due to lack of knowledge of the English language.
Convenient location. Close to airport and shopping centre. No rooms available for early check in but could use gym shower. Business centre available with computers and printer. Non-smoking room requested and not available. Hotel is a bit dated and needs a facelift to keep a 5 star rating.
Location A bit pricy, but so are allmost all of Dubai's good hotels!
I LOVE THE SERENITY AND THE VIEW. THE FOOD IS EXCELLENT. THE SERVICE IS EXCEPTIONAL.
great service very long walk to room, extra for internet, no wifi in room
pool price of the spa
One of the nicest hotels I have ever stayed in. Ideal location in Dubai - 5 minutes from the airport (but in an oasis between a golf course and a marina), 15 mins from the Dubai Mall and only 30 minutes from the Atlantis. The hotel staff can not do enough to please you and make your stay a pleasant one. The hotel is absolutely spotless, both inside and out. The hotel has everything on-site and you could choose not to leave for the duration of your stay - a number of restaurants (including a fab Thai restaurant), a 24 hr gym, a spa, huge outdoor pool, cafes. This hotel would come highly recommend from us for both business and personal.
The attention to detail and guest comfort by the staff. Tea and coffee in the rooms would be a nice touch.
The staff at the Park Hyatt were extremly friendly and helpful. The room was clean and well presented.
excellent service, ambience and a very beautiful location. great rooms, well designed. I seriously object to having to pay a half day rate for late checkout to 19.00 hrs. considering the amount we had spent in the hotel on various meals and beverage to which we invited friends. this policy does nothing to persuade a guest to return. The room was not cleaned on the check-out day despite the extra charge
The pool area, hotel staff were excellent and the room was always cleaned well. We were "upgraded" to a spa room. Well this really didn't seem like an upgrade the room was small in that room was taken up with a spa table and a facial chair. We thought being upgraded to this room would include a spa and/or facial treatment but it wasn't. The closet space was so small it only allowed for hanging 4 or 5 articles. We didn't ask for our original room because we were not going to be at the hotel that long and did not spend a lot of time in the room. However, in hindsight we should have asked to be moved back to our original room. We've stayed here before and never had a problem with closet or room space. It's a lesson learned in that we'll never book a spa room or accept an "upgrade" to a spa room.
Quiet, peaceful nature Iso;lation by walking to any comercial services
Beautiful rooms. Very quiet. Great location and views Good value for class of hotel Close to creek golf club
Beautiful room, high quality toiletries, comfortable bed, high quality linens No complaints
Comfort of the room long walk to the lobby / restaurants
Friendly staff, feel like home. non
It is near to market
non price for clean room is not good
Don't come with your wife unless you can produce a stamped and attested copy of your marriage certificate. You may end up paying double and staying in separate rooms. Luckily, I had all documents required to check in. I reserved 4 nights, stayed just one and left. Hard bed, non-stop static on every television channel, stinky room, and judgmental staff.
The willingness of the staff to arrange a continental breakfast delivered to my room when I explained I had to depart before 7 am. No, only the traffic congestion in getting to the hotel from the Airport in the evening, 30 minutes, while in the morning before 6.45 am the journey to the Airport took 10 minutes.
Thank you very much.
Please write at least 15 Nothing
Very wide and nice apartments. Friendly stuff. Food service
close to city center no
the staff were helpful. hotel had free shuttle to the airport, shops & world trade center even with just one person there were no Alcohol drinking and any kind of bars! the breakfast was very typical. the satellite TV without any funny or pay channels. it was look like a religious school!
Good location, near to airport No hotel bar , no coffee making facilities in room
the concierge, George, was excellent When i booked, the web site stated breakfast was included. But when i received my booking confirmation, breakfast was not included. I mentioned this to the hotel staff at the registration desk and received the standard answer: "there is nothing i can do about it".
Yes I like the this hotel , easy acesss , good staff , clean rooms no
Very nice staff and breakfast was great Old hotel and not that clean. I would rather pay a little bit more and go to a newer hotel. My room also smelled like it had not been opened for years.
relative quitness the pool was very small
Very clean and friendly hotel. Well worth four stars. Very reasonable mini bar and very handy for the city. Very small roof space for sun bathing but if you are not a sun worshiper, and just want a quick blast of rays, you'll be fine!
Location and quit the room pictures in booking.com not matching the real at all, in Executive suite picture showing two rooms and hall but, actualy one room and other bed located at the hall.
interior design of the room no entertainment
friendly staff, good location, good serices long chwck-in and check-out procedures
The accessibility to nearby areas and location. Nothing!
I enjoyed from luxury ,clean and rooms along with my family.also breakfast was so perfect and staff were so kind and polite. No,not at all.
i like all hotel staff no
Outstanding customer service and interaction from Staff namely Arefa and Evgenia thank you.. N/A
everything was good car parking is not organised i gave the guy the car key and he left the car and the key inside out side for like 15 minutes no body close to it , its not safe they need more staffs for car control and they always say wait either for car or lauggage
Large Rooms and Goodm Customer Service. Excellent Indian Restaurant. Some elements of room service poor, such as missing towels and then a toilet flush not working as it should.
Comfort, value for money, typical Taj hotel hospitality, spacious rooms, great bathrooms. The location is a little dreary.
the location no
the indian resturant you have to pay for brake fast if you need it to served at your room even if your reservation include brake fast
Everything is xxxexcellent Nothing
helpful, friendly and courteous staff. spacious apartment room. good location to wander about and near to transportation, n.a
location and price are very good edge, the staff needs to be much more helpful
Hotel quiet and not noisy. Staff helpfulness, respect and welcoming attitude is non-existant at check- in. The person doing the checkin-in was extremely rude and disrespectful, to the point they were shouting too. Not caring attitude and the japanese/Filipino lady manager called initially was no better and did not satisfy myself or my family. Later, hotel manager came and apologised and diffuses the situation. never statying at such a low- class hotel as it made the start of the stay in dubai a very poor experience.
International class, confortable and easy for transportation Improvement for the breakfast menu (more variable)
A good budget hotel with very friendly and flexible staff, the food was excellent and the location convenient for the airport and the City Centre Shopping Mall. The mini bar was not fully stocked.
Very new excellent location, very helpfull at reception even called manager to compliment the service. very good breafast etc. A bit overpriced, attitude of one of front desk manageres, can't open windows in rooms and last but not least no free internet which is very rare in Dubai but a must travellers
Cleanliness Internet should be included in the room charged already.
Location, Parking, standard
Very friendly staff. Clean and comfortable rooms. Adjacent to a major shopping centre. No.
The breakfast is the best issue I liked during my stay. The access from parking to the hotel through elevator with card to swap is very good. the TV channels were very good too. the quick assistance of handy plummer is appreciated. The rooms are small. the cleaning is done quickly so no deep cleaning anywhere in the room. The rooms do not smell good after cleaning. the car parking not indicated clearly from the street when you approach the first time to enter underground another entry is just before confusing. the door of the parking is left with no indication of the hotel name.
I have stayed here several times over the years but have the standard is dropping. Housekeeping is very poor. Staff
bed is not big and kichen is no use because of stove is damage!
Rooms are great, not huge but very nice. Great pool and gym and great staff.
This hotel was better than expected, clean, very comfortable, spacious with quite high standards. Bed linens were ultra soft. Swimming pool area was neat and plenty of parking spots available. On second day bottle of water was not replaced, together with bathroom stuff.
Service was great, rooms were beautiful, pool was very family friendly Great location, walking to Deira City Centre and very low cab fares to other major attractions
The cleanliness of the room. No,Nothing.
the fact the hotel close to city center i did not like anything about the hotel, the front desk was unfriendly and unprofetional, the room was not clean, internet service was not working, and i can go on and on,
for an appt Hotel it was excellent , for a one bed room appt hotel u have agreat value for your money .
The location was good, 6-8 min to airport, good size room breakfast poor
excellent staff the transport to the airport or from airport
Spacious living room with beautiful interior ,nice &clean. Just the smell of cigarate smoke despite we requested for a non smoking room. Lobby is bit dull looking.
i liked the way they are cleaning the appartment,it's really clean and if someone tell the opposite that will be not fair.the statt is very good,they were very comprehensive when we extand our stay especialy through booking.com.
Quiet place, good location near to Deira City Center, appartments are spacious but a bit expensive when adding the Taxes to the real price. N/A
location the hotel policy
food was not fresh!
the space of the apartment and comfort the three bed room apartment has double bed in 2 rooms and a twine bed in the third room ,should be one double and 2 twine rooms
spaciousness of the apartment So called "fine dining restaurant" - food of poor quality and the same place was used for the buffet breakfast - no ambience. The pool was just outside the dining area and guests were swimming with their clothes on when we went to dine in the evening - we were the only people in the dining room! Taxis were almost impossible to get from the hotel.
the location v.v.v. good gust 50 m to the metro staition and 100 m to citycenter mall .. its clean and nice for family the airport transfair to hotel they dont maintion its free or not so i dont take it .i wish. the price can be less more
Good size apartments, comfortable beds, reasonable facilities ( Gym, swimming pool, room service) - good value for money Room facilities maintenace was below standard (leaking shower, dirty tiles in the kitchen) but not that bad.
room very clean. friendly staff
Staff are very friendly Bathroom. The design of the tube is wrong. It allows water to flood the floor.
Close location to city center and old town The furniture and hotel facilities are old and the rate is high for that matter
Use of Gym and pool Dining restaurant with alcoholic option
The location, it's near to many malls & entertainemt areas. In my next visit, I will try to find another hotel with more facilities.
Staff very friendly and helpful, breakfast Unfortunately this time there were construction works outside, even during nighttime.
Very well. Nothing to be dislike.
Location good and rooms well appointed with exceptional bathrooms which were unfortunately let down by poor showers. Really nice gym and pool. Was shocked to see all the additional rooms costs not shown in the original booking. Also I was informed that I had to pay for the breakfast which I couldn't remember was included or not.Subsequently did not go for breakfast but bought in only to find on check-out that breakfast was included. The shower was just awful because of the flow rate.
Well located near the airport. An older Rotana than others in the City. Breakfast room a little claustrophobic. A strange arrangement of a washing machine in the bathroom
The breakfast was great and so the staff. The availability of adding extra bed for free.
Friendly & polite staff. Airport shuttle is a convenient & appreciated service. The regency bar was also a good concept Difficult. Generally satisfactory
Food, and very helpful staff.
Near beach, big garden Some hotel staff not friendly
The staff are very efficient, well trained and anticipate guest needs with friendly service. The room service food was excellent quality and the presentation was very good. The Hotel is situated a little far from the centre of the shopping area and rather in the middle of nowhere.
every thing was great
nothing long time for check in and to accomodate our request for non smoking room, location very bad, traffic wise , plus sighet seeing
Rooms were nice, spacious and clean. Japanese restaurant was superb !!
I loved the starf gere and you cannot beat the price for the amenities/services provided!!!
Breakfast was amazing the hotel is great I will be back soon!! The room wasn't 100% clean there was hair in the sink and shower the living room table was very dirty underneath next to the carpet was choclote stains
The price, value for the $. Staff are very attentive, but then you expect that at a 5* facility. The cost of internet is absurd - US$20 for half an hour or $30 for 2 hrs.
Very Clean and it looks new
staffs are very kind. Location is not but. Pool is small and nice. I arrived at 5 am , but staff allowed my check in and open the room. Price is little expencive.
As I always travel to Dubai using my personal car, I liked the car parking provided by the hotel. Also, the hotel is quite and excellent for families with young children.
disco to be avalble nothing
Mangment , security staff are very freindly are courteous . Reception was not proactive in making the room ready for checkin . I made the check in at 6:00 pm and the room was still not ready!! . I try to change the room on subsquent day since I like the stay , however , the room which was prmised on the first day were not ready up to 6:20 pm on subsquent day . For sure , They need to pay attention in making room ready for check in on the right time .
Centralized versus down town - Airport. 3 restaurants available
The staff were very friendly and very helpful. No complaints about the staff at all. Wonderful. The carpet was very stained and the room needed upgrading. It was clean, but wasn't up to date. Not sure if I would call this a 4 star hotel, friends were in a 5 star hotel and it was very nice.
Staff offer excellent service and support Mini bar is not replneished every day
Staff extremely helpful Unfortunately the frigo bar is not replenished daily.also for some reason my room didn't get any fruit basket unlike other rooms. Very disappointed especially having been at d hotel some 15 times
The size of the room was excellant, it had obviously been recently redecorated.Fruit and and water first night in the room. Shame they forgot the second night. Took 3 visits to our room for them to agree our fridge was broke. Finally replaced. 1st morning woken at 7am by people doing building work below, took 2 phonecalls for them to react. Woken 2nd morning cause they had a water leak in hotel at 0530 am.(this i accept was out of the ordinary). Gym very shabby.
a great Japanese restaurant and great Japanese breakfast!
the amenities, style of the apt., very close to the airport It is very close to the airport but not to the tourist environment
I loved the location and area around the hotel where you can find almost every thing. The apartment was wonderful, clean and big enough for all us to enjoy and for our children to play around. there is a small todlers playing area on the ground floor, which was lovely. We enjoyed our stay very much first of all I had hard time with this hotel regarding the hold on my credit card, I've been to many hotels around the world through booking, but I never faced a hotel that would but a hold on my credit card for one whole month even after I cancelled the booking (that's really bad). I booked almost 25 days before my stay and paid by cash in hotel and all this time till now there is hold on my card. Then the receptinest who check us in asked for all adults ID cards and because we were 6 adults we arrived from different places my sister came late and forget to give her card, they called 12 am and asked for the ID card. usually other hotels take the person who did the booking card or the head of the family not all of us.
number of rooms and bathrooms they clean the room day after day they should clean it every day plus the internet price is very expensive
the apartment was clean and spacious, the resturant food was good but dinner was not served until 7.30 pm and our children were starving at 6.00! the resturant waiters and waitresses were lovely and friendly had washing machine but no drying facilities in the room, no tea coffee provided in room, disappointed with the limited shops resturants etc surrounding the hotel. It was close to the airport but would chose a better location for a longer stay
For 4 days did not have key to the room every time need some one to come and open the door foe us
near resturants They charged me more then the price I got through your site,and I got into my room at 1800 ,they kept me waiting for 4 hours with my family after long land trip from Doha to Dubai.so pls let them refound me the diffrent .
I liked the room layout, it was a nice apparetment with good seating area in living room and spacious bedroom and bathroom The road accessability from the airport
Its unique service apartment like facilities (Washing machine, Iron Box, Oven, utensils etc). We had good time, as we are vegetarians and we don't have more options to eat outside. Hence we enjoyed the stay They booked a boat trip for us, and it was an unpleasant experience. Better don't rely on any bookings (like Desert safari, dhow (boat) cruises etc). Book through the direct operators. You can find the addresses and phone numbers of the operators from the tourist information booklets.
Lots of space - a very large and modern apartment. It is very convenient for the airport, but not so convenient for the attractions of Dubai itself.
none The swimming pool was very cold and the and jacuzzi was not working since last year as this my second trip to this hotel and I asked them to open it they said its under maintenance and also the rates were very bad this time of season and no more breakfast is offered, diffidently this would be my last time in this hotel..
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
Very comfortable and clean and good services
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
japanese rest is exccellt
Every thing was just great, we felt very at home which was nice. Nothing
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
Location, it is in the heart of the city.
in general i liked it
Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day