Didn't like the rough looking crowd hanging outside the entrance when we were checking in (on Saturday night). They were all smoking rihgt next to the entrance. No one was in the office when I entered. Just didn't feel safe.
Helpful friendly staff, secure parking facility. Wi-Fi access not available from the room. There was limited and spotty Wi-Fi access from the bar and staff was very helpful in providing access to this area even when bar was closed.
It was very central to the city and to all the places I wished to visit.
Convenience to the city. Noisy guests coming back late at night. Also a lot of traffic/other noise at night, however the hotel is on a main road.
Closeness to other facilities in Newcastle This is a complaint. Not advised by staff on checkin that the resaurant was closed on the night we were there. Thats why we stayed there.
Finally getting into the right rooms.The gallant efforts of two young staff on duty on arrival. 1.The actual booking was wrong.2. No breakfast available until 7am and no alternative offered (breakfast was included in the cost of the room)3.No trade off i.e. - no breakfast, no charge for parking.
was told hotel was close to entertainment centre this was not correct [ $15 cab ride each way] also had to wait for cab after concert for 1/2 hr .Earlier contact with Hotel implied they would cover cost of cab which they denied when I asked on my arrival , after I had discovered the incorrect information.
Even the hotel did not offer dinner on Christmas Day when we arrived and to our surprise we had pay extra for the parking.
Good hotel spoiled by terrible restaurant service and average food. Front office staff the best. See above
Excellent, clean accomodation, situated in the heart of the city within walking distance of all attractions.
The staff were responsive and helpful. The hotel is by the harbor which is a lovely location. Great to receive a free paper in the morning. After a long sleep in, the hotel staff did not return to do the room or change the towels. That was very dissapointing.