The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Old shower and bathroom
Friendly, helpful staff. Bad view out of room 733.
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Staff was amazingly attentive. No ice on floor
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
Convenient and close proximity to our corporate office.
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
The staff, location, and quality of the hotel for the price cannot be beat in New York. I would recommend this hotel to anyone, and I travel to New York often, usually staying in hotels like the W. Nothing.
Location Rooms were very very small, bathrooms were even smaller, no room to move in and no storage space whatsoever in room at all
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
location is fabulous, rooftop bar was very nice. the room was very small.
unique, great location - very little street noise.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
The service, room, restaurant, location were excellent.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Very central - good place in Manhattan! The hotel is too expensive for the comfort you get there. the rooms look like a youth-hostel also the sanitary-equipment but the hotel wants a price like a midclass-hotel! not OK!!!
The hotel's location, design and price. That breakfast wasn't include in the price.
The location was excellent, walking distance to 5th. and Empire State, just great.
The hotel has a very interesting interior design. It's confortable and welcoming. My only complaint would go to some amount of corridor noise, since the door and wall isolation is not that good.
full of character, felt like I was in NY and not just a boring, standard hotel room that could have been anywhere in the world. more hot water please, shower mid day only gave me warm water.
Good location for Maceys, Empire State Building and sightseeing tour buses.
The name It was too noisy, especially on the 3rd floor...I Could hear very loud garbage trucks from about 3 am until 4:30 am----ugh!
The room is beautiful. High ceilings, great fixtures, great bad… And all very well laid out. It was in a fantastic location, just north of the flat iron district. The only downside of my stay there, was the fact that it was under renovation in the lobby. I didn't bother me… Staff was excellent, the room beautiful.
Jeremy and the staff that we dealt with were super helpful and accommodating! The elevator isn't the quickest...
Nice finished in room. Room was smaller than expected. 1 slow elevator. Shower didn't operate correctly.
Nothing Stuff were not friendly
professional hotel staff; artistic interior design throughout the hotel; the location; the Birch cafe with great coffee and food and the common Library room. it would be great if hairdryers are available on demand for guests staying in dorms.
Good location. Housekeepnng threw away my contact lens solution, they opened the window when they cleaned so my room was freezing every night when I got back. Three days in a row my key didn't work and I had to go back downstairs to have it reprogramed. There was a super funky smell in the room. Thin walls, I could here doors slamming, people talking, etc. There was a thermostat and another heater. When I would turn the thermostat off, the other heater stayed on and I was boiling at night. Internet was really slow. Elevators were also super slow. Poor water pressure in the shower.
Close to area attractions and shopping. Very clean.
We enjoyed our stay because of the helpful staff who were also very pleasant. The location was perfect for us and our adventures in NYC. The room was just a bit small. But it had everything we needed.
Location and value for money
Cheap and clean We reserved an extra bed, but there was no room for that in the hotel
The staff is exceptionally helpful and friendly. Same goes for the great restuarant attached to the hotel. No problems.
It was very close to the art and other things we wanted to see.
Friendliness of staff Small rooms, not big enough discount rates for using garage
Good location in Manhattan Room with double bed is very small; cleanliness behind the beds/piece of furniture to be improved
This hotel location is very close to all different subway route and restaurants. The hotel lobby was extremely small, no room for luggage storage, rooms have limited space, bathroom has funky smell, bedsheet and pillow have blood stain on it.
Please write at least 15 words
Nice bathroom Sat at the bar for awhile, did not get waited on and left
The hotel is very tastefully decorated and our Deluxe Queen room was of good size, by New York standards. Bathroom was roomy enough as well and there was plenty of storage for toiletries. Bed was comfortable, linens were quite nice, and above all, the room, bathroom and linens were exceptionally clean! Staff was very accommodating. Valet parking for $40.00 per night - even our large SUV, was quite reasonable, I thought. I would definitely stay here again. No complaints at all.
The hotel was excellent for the cost. The staff was great, particularly Stefan, the doorman. The room was spacious and nicely appointed.
Please write at least 15 words Room was very small, had to ask for a luggage rack as there was not one in the room. Towels were not clean.
Value, location, comfort, and service were all excellent
Staff and rooms The elvatores where a lilltle confusing
everything was very hassel free.great staff!!!!
I love the classical decor and the wonderful staff. The rooms are very comfortable with lots of natural sunlight. The location is ideal as well. nothing
The location was very good and the Hotel very nice in particolar the lobby. My bedroom and the bed war too little and noisy. When the people who stay in the room nst to mine opened the water, it seemed they were in my room. The window was not sound proof. The staff was not kind. I stayed there 6 nights and when I went our or I came back in Hotel, Nobody said hallo...or smiled to me....I Asked information about the columbus day at the front desk the night of 11th October and a man told me to ask information to the concierge the following morning...he could not help me.
great location, very nice rooms, friendly staff, very helpful, no tea and coffee in the room,,
Staff were extremely friendly and helpful. Bathroom was well equipped and good sized for this price range hotel. Room was fairly quiet. Breakfast choices were very limited and unhealthy. Elevators were not very functional.
The position is great. The Empire State Bldg is quite close, as well as Times Square and Union Square. You are in the heart of Manhattan! On top of that, the room was super-super-clean and very comfortable. The hotel had some problem with credit cards, however the staff was very willing to co-operate to solve.
Exactly what I needed. No frills, but clean and the room was a nice size.
The room was a decent size and clean. It had everything as described. There was very little traffic noise, which was good as a number of people had complained about that when I read the reviews The breakfast room really needs to be larger as it was a bit crowded.
Locations was fantastic Free breakfast was difficult, the 4th floor was too cramped I could not even try the food
No mini fridge
Nothing. I didn't like it. Poor breakfast and the space used as wasn't right for it. The Hotel was very expensive and it isn't look like a three star Hotel.
Rooms were very spacious
The Hotel was need everywhere we want to go. We could walk to so many places. No
great location. loud neighbors.
The Hotel is located 5 blocks fom Macy's and within easy reach of the Empire State Building. Staff friendly. The room was very small. The view was poor & the bed was uncomfortable. The area in which the hotel was situated felt unesafe. No intenet & conciege not particularly helpful.
I liked the location,rooms were quiet and very comfortable. Breakfast area could be improved,a bit small. But selection for breakfast was not bad.
Free wifi internet, free printing service, good room service restaurant staff not helpful and a bit pricey
not particularly i thought the service was indifferent
I liked the cleaniness and service. I was really pleased because I have stayed at other places and not been as happy. The location was great. no
Very clean and modern. The room sizes at the Park South Hotel are very small, especially considering the price paid and the distance from the Theatre District.
quiet and lovely nothing - it was awesome!
The staff was very helpful and friendly. The rooms were very clean and quiet. Will definitely stay there again. The hotel held our luggage for us as we were early to check-in and they offered us breakfast before we went sight-seeing. They even held our luggage for use after we checked out which was extremely convenient. Very nice doormen too. Very happy with our stay!! Not much I didn't like. The beds were not exactly pillow top, but they were still okay to sleep on.
the beds-v comfportable poor customer service at desk
good location, helpful staff, good bar and restraunt attached,comfy beds, rooms abit small but to be expected,
well kept, nice decor, friendly and attentive staff, great location and nice lounge. We also enjoyed the breakfasts - thank you for a great stay - we hope to visit again! the room seemed just a bit stuffy even with the fan on. blanket was very heavy - like a coat of armor. Everything else about the room, hotel and staff was exceptionally nice.
Hotel was located in a good area, no noise from the city, breakfast was good, staff were nice and helpful rooms were a bit small for two people staying in a double room,
Friendly staff Nice location Comfortable room No communal space in hotel No double-glazing so very noisy
The staff was really helpful, friendly and polite. It is well located. This hotel is very over rated here. They show themeselves as a design hotel in their pictures just because they have a red wall in the reception and some drawings on the staircase walls. The rooms are just white, plain with huge, ugly, brown furniture that takes up all the tiny space. The only light source in single rooms is a very bright white lamp on the roof. Not even a side table lamp. The shower has no door, just a glass panel that covers half the entrance, so every time you shower the whole bathroom floor gets wet, since you can't even regulate the intensity of the water. The place for having "breakfast" is a joke. It's just a tiny space with 4 chairs behind the reception and a table with some breads & coffee. Juice is charged apart.
Perfect hotel, really clean & confortable. The only weak point is that the windows insonorisation is not good.... you can hear a lot of noice from outside... taxis, alarms ,traffic ...
Excellent location and service. The staff one of the best I have ever met. Refreshing experience among NYC hotels It is a boutique hotel, so room is quite small, but still very functioning
Excelent location and extremely caring staff. The room was very small, but fulfilled all our needs and was consistent with the special offer rate we paid for (full price may have been too expensive for this room). Coffee was great, though the breakfast was not very appealling. I missed curtain in the shower to avoid the water to spread on the bathroom's floor and missed more hanger for the towels. A fridge would be very usefull. The grab and go breakfast could be better. Those who would not arrive early for breakfast, would not find anything left to eat.
The staff was very helpful. Rooms are small but nice and clean. Comfortable bed. The AC/Heating in the room was a very loud, and since insulation was poor you had to have it on all night wich affected our sleep a bit. Breakfast is just pastery and coffe - would be nice with a healthier choice as well...
Central location, surrounded by good restaurants, friendly staff always willing to help and give advice
We had a double/double room and it was had plenty of room and it was very clean and well presented.The staff on reception were very helpful and complimentary breakfast excellent to get you started for the day.Very well located for seeing the city without being very noisy.
cleanness, desing windows not soundproof
It was so central to everything-staff were extremely helpful-very comfortable, great bed, bathroom and TV. Easy start to the day having coffee and pastries! We'll be back-thank you again. Nothing
Rooms are super clean and the staff are pleasent and very helpful
The hotel was clean, quiet and in an excellent location.
The efficient use of the limited space in the room.
conveniently located. centre of manhattan. most of the offices where I had to go were nearby & so was the Indian / south Indian restaurants. There were more than 10 indian restaurants in the vicinity of 200 mtrs.Rooms were small but comfortable, clean .... nothing specific. but rooms bit small. B/fast can be little more ...
Very good location Small room
The value for money is good and the fact that there is complimentary breakfast is very good. Room is not very spacious but for the purpose of visiting NY great
The location is really perfect
The staff was not very friendly....
Very convenient location for us and a good rate.
good value for money and central location staff were unfriendly and we were not given a non-smoking room even though we requested one
The staff is great! The location is good. The theme it incredible The rooms are too close, doesn't has any closet it is a little bit uncomfortable for the money that I be already paid.
Location was convenient and the coffee shop downstairs was excellent. We specifically requested a room with a bathtub, which they provided, but the water would drain and couldn't fill the tub with water. After calling the front desk, and specifying that we needed it fixed asap to put our 10 month old son to bed, they said someone would come to fix the problem. No one showed up after waiting 30 minutes, and only after a follow-up call a person showed up with a rubber sheet we need to hold down against the tub hole so it won't drain for the first few minutes. This was a bit disappointing.
The hotel itself was great and the rate was great for last minute none
All in all was great. Definitely a younger vibe and nice attention to detail throughout the hotel. Lobby has become a little overcrowded with millenials. Be nice if there were space for guests to have coffee/drink.
So much character it hurts. Very cool especially the lobby facilities. The day I was there ... No hot water.
a very fun atmosphere there was no lotion or bar soap in the bathroom. and the street noise was very loud.
We loved the Hotel design and the staff were very helpful. Our room for 3 people was a great size and at no time did we feel cramped. The room was extremely clean and the bathroom was a good size. And as for the view of the Empire State Building from our bedroom...just amazing. We had an unfortunate episode of the only night we decided to come back early and have a drink in our room the people staying in the adjoining room were smoking and this was smelt in our room and lingered for some time. We did call reception and having sent a maintenance man to deal with the problem initially, then sent the hotel security who although said the smoke could be smelt from the corridor and their room was unable to do much about it because there was no evidence of cigarettes in the room when he was eventually allowed in. We had a friend with us who smoked and she did the decent thing and went outside to smoke, shame they didnt do the same, and why didnt the smoke alarm go off in their room?????
Great location, friendly staff, comfortable beds...overall a great hotel My room was 1 hour and 45mins late, I was offer 1 free cup of coffee. The lobby was full and could not find a place to sit. So I left and went another restaurant and stayed there till the room was ready. I should have been offered something else. I know sometimes things can happen but nothing was offer at all except for a free coffee, and I waited almost 2 hours.
I was extremely pleased with my stay at the Ace Hotel. The staff were extremely friendly and helpful. The room was well-designed, comfortable, cool, and clean. The lobby was always full of people. The attached shops and restaurants were all excellent and the location was perfectly in the middle of everything. I would definitely recommend the hotel and certainly stay there again.
Beds were some of the most comfortable of any hotel I've ever stayed in. Ate in both the Breslin and the John Dory Oyster Bar and both were excellent with the Full English breakfast at The Breslin being the highlight. Every interaction with staff was genuine and pleasant. The shower in our large double room seemed to be an afterthought, small and comically cramped. Whatever you're imagining is too big, I'm serious when I say barely enough room to turn around.
I found it mostly cool. Especially the places at the lobby, which became a very hot meeting place, during lunch time and late hours . The oyster bar, the Stumptown caffe -very good quality- and the Breslin bistrot were mostly satisfactory. The prices were very high. I mean the minibar products, the telephone calls pricelist and the deposit of usd30 for a simple plug...! The most important : there has been a double debit entry on my credit card account for which I am going to send an email to the hotel . pls check.
The artsy feel and the consistent liveliness!
I can't compliment this place enough. My wife and I stayed there the night before our cruise, and once more after our cruise ended. Our second stay was even better than the first. Top notch, friendly staff and a beautiful room. Can't beat that.
The rooftop pool is worth the stay. Not sure about going there at night but during the day, it's so far my favorite spot in the city :) The room itself is fairly standard. The ~$350/night is mostly towards the location and the pool.
Breakfast up on the rooftop! Overall. Great!
Fruit flies at breakfast
Staff were very nice. Comfortable bed. Unexpected complimentry breakfast. No tea or coffee facilities in the room.
Good confort in the rooms, pleasant staff and a nice location in NYC Nothing to report
Room, comfort Inexperienced bar staff
All the staff, from the doormen to the concierge were friendly and helpful. Our room was fantastic, it was spacious and had a very modern, crisp decor. I felt like my wife and I had a nice little apartment in the city for one night. We're going back to New York in a week and we're staying there again. I honestly can't say anything too negative. I didn't particularly enjoy spending $350 plus, and it got a little noisy at times but I feel like that comes with the territory when you're in Manhattan. I will say that regardless of where you're staying, $18 for a movie is almost offensive. Why not just charge 2X what it would cost us at home? It would be a nice gesture.
Cleanliness and breakfast as most NY hotels do not have this service location
Good location -the room was comfortable - and the free breakfast was a nice touch if you want to get up and go.
comfortable bed, good breakfast
very nice location,situated right in the middle of everything, with easy walks to many sights and easy acces to subway less than 100 meters away. hotel is nice and clean. had 10 th floor room facing backyard with some view and no street noise at all. breakfast is fine...coffee is better than at the Plaza..helpfull staff..would stay again..
Clean, classey, great views and stylish. Breakfasts were included and just what was required. Great location. New luggage set damaged when in storage with the hotel the day after check-out. Made for a miserable return trip as wheel and handle mechanism were well ineffective.
Good Location. Near to good restaurants. A typical 3 star hotel given its room and facilities. Worth the room rates and good for a short 1 or 2 day stay in new york city.
Very friendly staff. Great location
Terrific location just a few blocks away from subway and business traveler necessities like FedEx and a grocery store (Whole Foods to be exact). The room was the most spacious I've stayed in NYC for this price. Near an Orange Theory which I used on my first day there. The gym facilities here are very limited. I did not ask if there were reciprocal gyms nearby.
nice clean bathroom breakfast was of a low standard
Location, Room was clean and staff was helpful The price of the hotel was so much cheaper booking through them that i ended up canceling the 2 of the 3 nights and booking.com would not match or give me the price of the hotels rate.
Clean, comfortable room. Helpful staff. Excellent location. I cannot recommend this hotel too highly.