Everything about the stay was top notch!
Everything.. The staff were very helpful and accommodating. Food was very good but dear enough. Rooms were very spacious and comfortable. Cleaned everyday and fresh towels and sheets. The location was amazing. Literally walk out the door onto Times Square.
The hotel was in the most central area that anyone could wish for. Shows, tourist trips, lights, excitement. Very nice suites and clean. Trying to unload bags from a vehicle is difficult as you have to stop by the kerb illegally. The staff were extremely inconsistent. Some showed excellent efficency and politeness however some really griped me. Breakfast is somewhat below average for the price.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
Location was great. Rooms clean and useful.
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
The view was the best feature and the service was good. Friendly staff The room I stayed in was much smaller then I had anticipated. The hotel website boasts large, roomy suites.. also the room had an offensive odour. If I can find a less expensive deal for this hotel I will stay again otherwise for the amount I payed I can get much better! Paid $450/night.
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Beds were decently comfortable. The showers were awful and almost gave us burns due to randomly shifting temperatures. If our daughter were there I guarantee she would have been burned. The staff wasn't the most helpful after we asked them about it either. The bell hops were hard to find and unfriendly. The elevators were slow and tiny. I stay in NYC quite often and this has been the worst place I've stayed. I will not be staying again.
It is located 10 minutes from Times Square and 2 minutes from Central Park. The room was not luxurious, but it was perfect for sleeping.
We loved the huge rooms. I wish they had said it was a 2 bedroom, we would have taken a friend along. We figured it was just a normal room with 2 beds. It's always nice to know when you have an extra room.
The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans
the location was great. Close to several attractions - times square, rockefeller, central park, etc. the bathrooms need updating
Nice rooms. Standard . Free upgrade . Close to time square . Very noisy . I can hear everything from the streets . But overall great place
The location was all we paid for. Great spot. The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
Location was extremely ideal! There was no thermostat so I wasn't able to control the heat. It happened to be the coldest weekend in NYC and the existing heater wasn't keeping up, making our room get pretty cold. I'm sure it wouldn't matter if it hadn't had gotten that cold
Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
Nice size living and bed room. Bath was small but nice arrangement. Wifi charges outrageous. Staff were not happy with their jobs.
I liked the location to Central Park and Times Square. Ice machine access and air conditioner was touchy
The location was the only thing this place has going for it. The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.
주변 편의시설이 완벽
Wonderful location..2block from the Time square :) view wasn bad from the window 타임스퀘어와 두블럭차이에 택스포함170불이면저렴한편임 Small small small.. And when i tried to take shower, i needed to wait for the clean water cuz of the color of the water was red.. :( And there was no blanket or sheet but the blue bed 2인이쓰기엔턱없이부족함 친구와예약하려했으나혼자하루지냈는데둘이아니라다행이었음 이불이없었음 파란침대시트뿐 ㅠㅠ
주변에명소가 가깝다 위치가 좋은것 같다
위치가 최고네요..브로드웨이와 근접하여 뮤지컬관람하기에 더없이 좋구 타임스퀘어랑 가까워 지리적접근성이 탁월합니다. 방이 협소하고 방에서 냄새가 좀 심하네요.. 문을열면 아래 식당에서 올라오는 냄새때문에 더 심하고 안열면 좀 답답합니다.
직원들의 서비스가 좋았습니다 에어컨과 히터 돌아가는 소리가 너무 커 잘때 조금 불편했습니다
Great staff, quiet, convenient, elegant, beautiful. I'm a repeat customer and shall remain so. Any problems are dealt with quickly and efficiently. Ready smiles from all you meet. Best location for my NYC visits.
Computer labs were out dated and charged for Internet and print use by the minute.
Location Friendly Helpful Kid friendly
Room was comfortable and clean. Quite as well. Doorman put me in a cab going uptown when I asked to go to pabt. He should have put me in can on 6th avenue. Took 20 minutes instead of 5 and cost me 10 extra dollars.
BiG and clean room No coffee maker in the room and have to pay for wifi
Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.
2 blocks to Central Park and centrally located to so many great spots. Staff was super friendly and accommodating. 2 restaurants and a great business bar located within the hotel. Recommend room 2222 (king bed w/ view of Central Park and small outdoor area). Traveled for business but looking forward to bringing my family back. In room dining is super expensive but is was very good. Wifi is additional.
Hidden fees. Not disclosed until checkout
The staff was very nice. Several people went out of their way to be friendly and helpful. Having to pay everyday for wifi is ridiculousz
Very friendly staff Excellent location
Great location and staff very pleasant
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Very Nice Hotel with a lot of action Expensive
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Location Response time of the staff and high cost to eat hotel restaurant...
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Charge for parking,time to get car,comfort of room.
The concierge The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window
Upon entering the hotel I marveled at the grand chandelier beaming overhead. I felt like I was entering a royal facility! The reception was pleasant and professional, quick to check me in. After unpacking in my room, I asked for a change of room. Due to the surprise of my room facing a wall of another building, scratches on the furniture, low room temp, dark/ not enough light, and low cell phone signal. I called downstairs, and within 5 minutes I was pleasantly upgraded to a 1 Bedroom Suite. Let me say, the Suite life is for me! Yes! My Suite had parque flooring, marble wall and interior. The separate living room had 12 lush red pillows on 2 black striped sofas, complete w mini bar, separate bathroom and a huge mirrored wall. Exquisite! My bedroom was outstanding! 60 inch flat screen TV, golden gilded glass desk, walk in closet and the bathroom had a bidet. Oh what a wonderful experience! I didn't like that Wifi wasn't already included in the room feature; it was an additional charge of $15 p/day! Ridiculous. They have to change that, it's modern to include Wifi in the Hotel room itself.
good hotel no
Nice size room, very comfortable bed, adequate closet space, fabulous shower, ample comfortable soft towels, jingling chandelier lights in the elevators, breakfast room with coffee & croissants Noise neighbors - caused us a loss of a solid night's sleep. Would have preferred a coffee maker in the room.
big room a bit corny
Centrally located cozy Hairs in the tub :x
Ambiance of Europe . Clean and tidy . . All the furnitures were in good shape. Air conditioning system is old and noisy
My boyfriend & I arrived separately. So I left a note with front desk reception to ask him to meet me for dinner. When he checked in, it was communicated. We originally had a suite next to the elevators on the 7 floor, but the white decor left me feeling too whitewashed. I requested another suite line on the same floor. Within 10 minutes the change was made and our new suite felt warm and cozy! This is my 2nd stay here & we enjoyed our stay. We'll return here for sure. I didn't like that Wifi isn't included in our room rate. You have to go to the lobby area in order to get it. Let's face it; that's sucky. It should already be included in your room rate. Also I think the continental breakfast should include more options like eggs, along with the pastries. Maybe even dried salami/ select meats.
We enjoyed our stay the rooms were beautiful and well kept. the staff was exceptional, they paid alot of attention to detail.
the location was perfect for a weekend in New York. The room was spotless. The complimentary breakfast was the icing in the cake. When we arrived, the front desk staff was so busy talking among themselves that they didn't notice us when we walked up, we had to politely interrupt them.
staff generally very friendly, rooms really great...staff actively upgraded us. quiet, peaceful; bathrooms nice, clean, friendly, bellmen great, helpful, went out of their way, would clearly come again and recommend to others. waitress at bar a little off putting. had some difficulty storing bags at checkout....seems that some people did not want them.
Location in midtown is excellent The restaurant is not special and there is no dedicated lounge area
The location is perfect, 200m to times square, rooms r very clean and comfortable. Why I paid so much, just only for times sq view, if there is another room, room doesnt worth for it. By reservation pay attention on this!!! Wifi should be free if I pay hundreds of Dollars for stayin there.
location was fantastic!
Room had a modern feel with new fixtures. Loved bathroom with two person walk in shower and rain shower head.
very convenient location there was no restaraunt/ room service facility which was only pointed out at check in, despite advance payment and 'no cancellation' policy. The was no laundry facility on public holiday
It was a perfect hotel Nothing
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious Some hidden fees & deposit was larger then website said it would be
best location The facility of the hotel are too old.
Central location Long time waiting for a room as the majority of flights from Brazil arrives in the morning, and I saw so many people doing check out before 12h and no rooms avaiable before 15h. Price very high, considering that there were few facilities (only one elevator to the street; no room service (food); no hot water in one day)
Excellent location and value for money. 2 blocks from 5th Ave, walking distance to Central park and right on Times Square. I have stayed in this hotel previously which is why I booked to stay here again. Both times I have stayed in the Novotel times square there has only been one elevator working from the street level up to the Reception area. This is quite frustrating as you can be waiting a fair while for the elevator at times.
Poor staff attitude made stay horrible
the location +++++ the view+++++ Air conditioning, price very expensive for this hotel
The location was brilliant and the hotel was lovely. The view of the lights is great. That is why I picked this hotel. I picked the hotel because of the view of the lights from the restaurant and it was taking my partner away for birthday. In saying this we never sat in the restaurant because we had breakfast one morning and it cost us 50 dollars for one fry and cereal. I felt it was absolutely disgraceful. It was a lovely looking hotel and location was great but i would not stay there again as we spent more time out of it becausde it was way too expensive.
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Place, location, access, and security
Location Too noisy
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Perfect location. Great value for money.
Noise from nearby club was very present in the room every night until 2AM
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Room was clean and comfortable and a good size for a NYC hotel. Convenient location for tourists. Elevator situation made for excessively long waits. Lots of street noise could be heard from the room.
The staff, from doormen to housekeeping to desk staff were freindly and very accommodating. They are obviously the strength of this hotel. The location of the hotel was convenient to local attractions and eateries. Local mass transit gives you access to the rest of the city. The room was a bit drafty. Also the open shower allows water to soak the bathroom. Scaffolding on the exterior detracted from the appearance. There are three elevators but one wasn't working and another was so small it could only hold 3-4 people depending on luggage.
Location Was far from a Dream. Overpriced for what seems like a 10'x10' room with a brick wall view. People quickly say "well that's New York", but at $300+ a night there are plenty of great options in the city. Won't be back.
Very clean and staff were helpful Rooms are small but as expected for New York
This is my wife and my second time staying at this hotel. Last year, we stumbled across the place during our honeymoon simply because it was a great rate and it looked as if it was a bit more romantic and "sexier" than some of the other hotels in NYC. We were immediately hooked! This hotel since last year has underwent major renovations to bring the rooms to an even more modern hot view. When we checked in, they upgraded my wife and I because it was our one year anniversary, the doorman personally walked everything to our room (he is awesome btw) and the reception staff was beyond professional. I almost felt as if they still knew my wife and I from the first time we visited their hotel a year earlier. To our amazement, the hotel sent up a representative about thirty minutes after we checked in with a complementary bottle of champagne and a couple of glasses for my wife and I to celebrate our anniversary. Talk about overwhelming service you never get when traveling today -- especially in a big city! The rooms were spacious for a NYC hotel. Their upper floor suites are totally worth the extra money -- including one of the rooms that has a walk-out balcony. While there was a bitter snow storm during our stay last week, we still managed to enjoy our time outside! My wife and I have traveled the world and as a native northeastern, I have stayed in a ton of amazing hotels. However, in my opinion, nothing can even come class to the professionalism, cleanliness, romantic and down right hot environment that this hotel possesses. Forget every other hotel you might see on the list -- Dream Hotel, Midtown is the perfect place to say for a romantic getaway or a one-night rendezvous you might never forget. I enjoyed everything. Zero areas for improvements.
Location was excellent. History is good. They were in a complete renovation process and they did not tell me up front. Only one elevator was being used for guests and it was malfunctioning. One was out of service and one only for construction.
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Rooms are way tooooooooo small!!!!!!!!!! The bathroom, tiny!!!!!!!!!! The headboard on bed, dirty!!!!!! Not acceptable!!! No extras in regards to pillows and linens. Location, great!
This is a wonderful establishment where we stayed for almost a full week. The doorman was very polite, as were the receptionists. We had a few special requests, which were all met with ease. When we commented that the room was a little small they showed us a larger room, which we chose to decline. Our room ended up being perfect for the two of us. The sushi restaurant on the first floor is incredible, we dined there twice during our stay. Everyone is very attentive here. I am very excited to plan our next trip and return to this hotel.
The size of the room was bigger the expected and the location was fab! The staff were very friendly.
Easy to find, central to metro, restaurants and bars. The staff were very good, no issues. The room was very clean and tidy and the KS bed was very comfortable. Overall I would stay again. Only two minor issues, some street noise at front of hotel and the toilet/shower are could have been slightly bigger
Location was excellent Room was too small and cramped for the price.
Hotel was central to all the sights and sound of NYC we will be returning!!! Times Square a short walk from one end of the street and Hells Kitchen District packed with great bars and restaurants at the other....great Sushi place next door. The staff were friendly and helpful and the room was clean with fresh soft towels and clean linen everyday. Car service available from the hotel to the airport was also great......most hassle free holiday I think i have ever been on!!
Staff were very friendly, especially the concierge. Room was really clean. no complaints
Sorry to say but nothing. Our luggage (2 med sz) took up half of our floor walking space. The bathroom was tiny. I am 5'1" and didn't have enough elbow room. The entrance to the hotel was presentable until we stepped into the hallway leading to the stairs which we had to take since the ancient elevator would operate at a turtle pace. Climbing up 3 flights of stairs was a lot faster. We were very dissapointed with the room for the amount we paid for the stay.
The hotel was exactly what I needed it to be. The staff was very helpful and welcoming. The room was extremely clean, and the bathroom was updated. I would definitely stay here again. The location of the hotel was absolutely wonderful… Close to Times Square and close to the subway station which takes you everywhere you need to go in New York City. The only con would be the size of the room, but that was not a problem for me because I was by myself. Most rooms in New York City are very small so I would not put this as a negative for this hotel.
Clean, cosy, Staff is very nice and helpfull. Small rooms.
The position near Times Square - the bed was very big the room was small - the wardrobe was small and there was little space for luggage
Great location, free wi-fi, friendly & helpful staff . Tiny rooms, hotel amenities.