Great location old rooms
Very attentive, but not overdone and a great room very comfortable. Refreshing old world charm - it takes you back to a slower pace enjoying a drink at the Bull and Bear.
Staff very nice. Room was clean and quite. Great location I would stay there again
Great location, room was clean Old and they don't maintain the building anymore as they will close in 2018. Service not really at Hilton level, the good old days are probably over. I think the hotel offers the value of a EUR 50.- 3* hotel in France or Italy, that's it! The breakfast buffet is ridiculously expensive and average only. Service is not really 5* level. I wouldn't book the hotel again.
Grand lobby Pleasant hotel aroma Clean Friendly customer service Couldn't control room temperature Rooms a little outdated
Staff and Bull and Bear. Grew up on the WA. It's looks very tired now though. Ironing board was broken, Almost burnt my foot off. Had to check out early, check out staff had no remorse or offering to lessen my bill. Good stay but they don't go the extra mile, which they need right now, considering the competitive landscape of midtown hotels and their current status as kind of a shitty/ outdated hotel. Sorry WA, I love you but either drop your price or update.
I liked the kindness of the staff and all the resources available to make the stay comfortable The room service food could be a little better and I'd like bubble bath to be offered at the spa. Everything else was fabulous.
Terrible next door guests kept trying to get into my room.
THe room was amazing - largest I've ever seen in NYC. And sumptious. We were at the Waldorf during the Blizzard. Ordered room service for dinner (no restaurants were open) at 6:15pm, and they told us 1.5 hour wait. Fine, they were really busy. So, it wasn't until 8:45 that I called down to ask where was our order. It took them 15 minutes to discover that they had no record of our order, but they would expedite. So, we got our food by 9:20. One would have thought they would have comped us SOMETHING. Dessert, even. But, they didn't comp a thing. A REAL classy hotel would have offered something. Points off for that.
Attentive and tailored customer care.
Staff was excellent Room was spacious and very quiet Room was clean Bed was very comfortable I would definitely stay again The bathroom was dated and needs to be refurbished The windows also need to be refurbished, it had the old school shade that you pull down that is spring loaded. It also looked for worn. The walls also needed a fresh coat of paint, once again there areas that just looked a little worn.
The staff were as professional and as helpful as any I've ever experienced. The meeting amenities and food were very high quality. My room was difficult to get to a comfortable temperature. The thermostat did not appear to have any bearing on the room which left me shivering through the night. Also, the fixtures in the bathroom were loose and the sink would not hold water.
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
Everything about the stay was top notch!
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
The view was the best feature and the service was good. Friendly staff The room I stayed in was much smaller then I had anticipated. The hotel website boasts large, roomy suites.. also the room had an offensive odour. If I can find a less expensive deal for this hotel I will stay again otherwise for the amount I payed I can get much better! Paid $450/night.
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
Location was great. Rooms clean and useful.
The hotel was in the most central area that anyone could wish for. Shows, tourist trips, lights, excitement. Very nice suites and clean. Trying to unload bags from a vehicle is difficult as you have to stop by the kerb illegally. The staff were extremely inconsistent. Some showed excellent efficency and politeness however some really griped me. Breakfast is somewhat below average for the price.
Everything.. The staff were very helpful and accommodating. Food was very good but dear enough. Rooms were very spacious and comfortable. Cleaned everyday and fresh towels and sheets. The location was amazing. Literally walk out the door onto Times Square.
Location was extremely ideal! There was no thermostat so I wasn't able to control the heat. It happened to be the coldest weekend in NYC and the existing heater wasn't keeping up, making our room get pretty cold. I'm sure it wouldn't matter if it hadn't had gotten that cold
The location was all we paid for. Great spot. The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
I liked the location to Central Park and Times Square. Ice machine access and air conditioner was touchy
the location was great. Close to several attractions - times square, rockefeller, central park, etc. the bathrooms need updating
Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans
Nice size living and bed room. Bath was small but nice arrangement. Wifi charges outrageous. Staff were not happy with their jobs.
Beds were decently comfortable. The showers were awful and almost gave us burns due to randomly shifting temperatures. If our daughter were there I guarantee she would have been burned. The staff wasn't the most helpful after we asked them about it either. The bell hops were hard to find and unfriendly. The elevators were slow and tiny. I stay in NYC quite often and this has been the worst place I've stayed. I will not be staying again.
It is located 10 minutes from Times Square and 2 minutes from Central Park. The room was not luxurious, but it was perfect for sleeping.
We loved the huge rooms. I wish they had said it was a 2 bedroom, we would have taken a friend along. We figured it was just a normal room with 2 beds. It's always nice to know when you have an extra room.
Nice rooms. Standard . Free upgrade . Close to time square . Very noisy . I can hear everything from the streets . But overall great place
The location was the only thing this place has going for it. The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.
Location is perfect, hotel is beautiful, clean and comfortable. Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.
Location Price Cleanliness
the staff was vert friendly and helpful. the room was largge for ny and very comfortable. the diner across fromthe hotel was very ny and had quiet a variety and would deliver. market closs by. everything you neeed for a relaxing ny trip their were problems with elevator but not serious to cause any discomfort
The crisp white linens every day along with big fluffy towels. The staff were uniformly friendly and helpful. Being able to check our bags for a couple of hours on the day of departure prior to leaving for the airport was very appreciated.
Friendly staff Facility, Elevator was not working. We had to use staff elevator. Construction/renovation on the floor, right in front of my room. Dust and noise.
The room was decorated beautifully with a nice contemporary feel and the bed was comfortable. Mold in the bathtub tile wall. There was quiet a lot of it so doesn't appear they do a good job of cleaning the rooms.
It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs! Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.
three windows in my room. Three urns of cold drinks in the lobby every afternoon. only one small elevator working for the entire week
staff and cleanliness the elevator did not work. We went to the service elevator.
Clean, nicely designed rooms; comfortable and cozy Construction work in rooms opposite - woken up by loud drilling and hammering at 9am for two of my three night stay. I think I should have been alerted to this fact before I registered.
The room was very clean, the set up of the room was modern and fresh! would stay again. they are doing renovations on certain floors.
Flight was delayed a full day, so we headed over to the hotel and was pleasantly surprised at the how much we got for our money's worth! The staff was extremely accommodating as well.
Cosy and comfortable The ventilation in the toilet is noisy.
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Everything... great hotel, great location!
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Conveniently located,comfortable,pleasant stuff.
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Convenient local with the 4,5,6 trains on the corner of the hotel. DeMarco coffee next door was amazing. Room was updated and bed was very comfortable. Close enough to everything without being in the chaos!
Rude staff long waits for checkin or any service Long waits for checkout. Substandard food in restaurant.
Quality room including quality furniture. All staff interactions were pleasant. I was lucky to get a good price. Excellent location in Midtown East, very close to the southern end of Central Park. Not a hotel for people who crave a view. My room was very much a back alley view
The location is great. The staff was courteous. The room looked like it was from the 80's. The paint is cracking all over. Light fixtures not in securely and filthy windows. Carpet needs replacing and look around the ceiling you can see were there's a lot of repairs that needs to be done.
i had to wait for over an hour in a lobby for a check in - the garanteed check-in time was 3pm, at 2:58pm it was still "too early"
Was able to find street parking in the neighborhood within 1 block from the hotel. The room smelled like cigarettes. The lighting in the room was horrible. There were three small lamps total (desk and two end tables) plus one single ceiling light by the entrance. The shower curtain was very long and covered part of the bathtub floor, causing me to slip and almost take a nasty fall. Had it not been for the safety grab bars (it happened to be a handicapped accessible room) that I was able to grab onto, I would have fallen. And leaving the curtain on the outside of the tub (so as not to slip) causes the floor of the bathroom to obviously get very wet.
clean helpful I am used to complimentary breakfasts the buffet at $30 head was not that great! 0
The location of the hotel was perfect and very convenient. Our room was huge for being in Manhattan and the style was wonderful. My only complaint was the location of our room. We were right past the elevators and could hear everyone coming and going. We were woken up early by people speaking in very loud voices right outside our room for over 20 min.
It was a nice hotel and the staff was all very nice, the free wifi doesn't work and the "premium" wants you to pay $15 a day. The location was great. Internet issues
All was well except for the last part of our stay where they wanted to charge 2$ for each bag kept in the hotel. They charged us for handbags that were actually attached to our carry ons so that was a total of 8$ for the bags... for such a hotel , I think that could be taken care off as a courtesy for guest. Smaller hotels even do.
Clean and convenient location. NYPD and NYFD right next door so you might hear sirens at all hours.
Size of room
They tack on all these fees when you arrive at the door. The bathroom is outdated and so are the tvs. The staff is also not too friendly including the information and door man.
Came down from Boston and wanted to stay near Penn Station to make traveling home easier. The location was good since it's a quick five minute walk to the train. My biggest complaint is that the hotel charged me an extra $25 fee for the business lounge, phones and wifi, which they didn't disclose to me at all. In fact, when I checked in, they touted their guest wifi as a feature of the hotel. You can imagine my surprise then when I woke up with a paper invoice slipped underneath my door in the middle of the night demanding I pay $25 for a "facilities fee." Seems like they are nickel-and-diming their customers to squeeze out every last dollar of an already expensive hotel. Beyond the hiddens fees, I stayed in a Double Metro room with a colleague. The room was a bit cramped without much room to move around. There were only two accessible outlets in the entire room, so charging phones and laptops between meetings was impossible for both of us at once. The others outlets either used European plugs or were inaccessible behind the headboards of the beds. In the middle of the night, the room became inexplicable hot and since you can't open the windows, there was really no way to cool it down. The shower fluctuated back and forth between frigid and scalding hot every 5 seconds. All in all, the facilities were so so and I was thankful my tripped was only schedule for one night.
I was grounded at LaGuardia and found the reservation on Booking.com at a really good price. It was perfect. Great view, great service, Jessica at the front desk was friendly and personable knowing that I'd had a bad day traveling. She gave me great local dinner suggestions, too.
Location Staff were not very friendly. Man at desk checking me in was quite short with me, he kept asking me for a voucher, I kept telling him I didn't have one. He obviously wasn't listening to me. He never said hello, welcome, please or thank you. I realize it was check in time so it was busy, but don't work in this industry if you can't deal with people more appropriately. I actually found all the staff quite stand-offish, except the gentleman at the bag check. I had no cold water for my shower, and there was a tag from previous visitor on the floor in the bathroom. I left a bag in one of the rooms, when I called half hour later, I spent 20 minutes on phone, being put on hold. I finally just went to hotel and asked security to get it.
I love this hotel.
Clean. $31 surchase went to hotel for no extra value. Was a ripoff with only a small print notice in addition to large print advertised price. Buyer beware. Wouldn't recommend or go back.
Location Very Old hotel and very expensive
The location was good. The hotel and the room was old fashion. The pictures of the rooms that you show in your website doesn´t match the real ones. Also I had to pay an extra $100 for facilities fee.
Poorly disclosed 30$/day facility fee
Nothing. Bed was super hard. Rooms are tiny.
2 bathrooms for one room made it extra convienent. Clean rooms. Ask for a room with a view. You can't go wrong. Didn't have any issues with anything.
The location was awesome It was so small and incredibly expensive for what you get. There were families being evicted in adjacent rooms. Don't know the story there, but not your typical "4 star" experience.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
Friendly, helpful staff. Bad view out of room 733.
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
Convenient and close proximity to our corporate office.
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Old shower and bathroom
Staff was amazingly attentive. No ice on floor
BiG and clean room No coffee maker in the room and have to pay for wifi
Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.
Very friendly staff Excellent location
Hidden fees. Not disclosed until checkout
Location Friendly Helpful Kid friendly
Computer labs were out dated and charged for Internet and print use by the minute.
2 blocks to Central Park and centrally located to so many great spots. Staff was super friendly and accommodating. 2 restaurants and a great business bar located within the hotel. Recommend room 2222 (king bed w/ view of Central Park and small outdoor area). Traveled for business but looking forward to bringing my family back. In room dining is super expensive but is was very good. Wifi is additional.
Great staff, quiet, convenient, elegant, beautiful. I'm a repeat customer and shall remain so. Any problems are dealt with quickly and efficiently. Ready smiles from all you meet. Best location for my NYC visits.
The staff was very nice. Several people went out of their way to be friendly and helpful. Having to pay everyday for wifi is ridiculousz
Room was comfortable and clean. Quite as well. Doorman put me in a cab going uptown when I asked to go to pabt. He should have put me in can on 6th avenue. Took 20 minutes instead of 5 and cost me 10 extra dollars.
Great location and staff very pleasant
주변 편의시설이 완벽
위치가 최고네요..브로드웨이와 근접하여 뮤지컬관람하기에 더없이 좋구 타임스퀘어랑 가까워 지리적접근성이 탁월합니다. 방이 협소하고 방에서 냄새가 좀 심하네요.. 문을열면 아래 식당에서 올라오는 냄새때문에 더 심하고 안열면 좀 답답합니다.
직원들의 서비스가 좋았습니다 에어컨과 히터 돌아가는 소리가 너무 커 잘때 조금 불편했습니다
Wonderful location..2block from the Time square :) view wasn bad from the window 타임스퀘어와 두블럭차이에 택스포함170불이면저렴한편임 Small small small.. And when i tried to take shower, i needed to wait for the clean water cuz of the color of the water was red.. :( And there was no blanket or sheet but the blue bed 2인이쓰기엔턱없이부족함 친구와예약하려했으나혼자하루지냈는데둘이아니라다행이었음 이불이없었음 파란침대시트뿐 ㅠㅠ
주변에명소가 가깝다 위치가 좋은것 같다
I like the hotel decor
How close it was to 5th Avenue Nothing
As a regular guest at other Morgans Hotels, I was once again left completely impressed and taken by the ambience created in each of their hotels, from decor, to music, to design to their staff. Ideal location, lovely bar/foyer, wonderful cocktails, fantastic service.
OUtstanding bar with great ambience Room fairly small but still very comfortable
I loved the environment. It was very friendly and warm. My bed was comfortable and the bathroom was beautiful. I wish the TV was in a better location and the iPad had more apps on it.
The deluxe rooms are a good size considering NY space. The baths in the deluxe rooms are a real indulgence if you have the time to take advantage of them, the staff are helpful and friendly and the hotel generally achieves its 'cool' status if that's important to you. Just a heads up, it is a real favoured after work drinking hub and often still much like a bar into the late evenings. Nice touch with the Ipad in the room, location was spot on and easily accessible to all the areas. Overall I enjoyed my stay at the Royalton, but had gotten a good rate through booking.com. Paying standard rates I may have felt it was alot of money for what it was. Concierge Sasha was exceptionally helpful and was always willing to help. Whilst I appreaciate the mood and ambience of the hotel it would be nice to have been able to get more natural light into the room, we faced the inner courtyard so this might have attributed. I found the cost of the room service pretty expensive but the food was good if small in portion. My main gripe was the internet in the room, for a pretty signigicant charge it would cut out regularly if two consoles or laptops were being used at the same time (I was there on business), suggestion for improvement would be maybe a more varied offering in the gym it was relatively limited on the machines.
staff... excellent service. though it takes 40 mins to get a bucket of ice.
Jessica on concierge was fantastic. She was very helpful and was very friendly. As well as being the only person you literally have any contact with. I really was disappointed with the ambience each afternoon. It felt like we were walking into a nightclub each day. The lighting was perfect, however the music very obtrusive and the relaxation of the hotel was not there.
the hotel was in a great location no twin beds rooms
The hotel was conveniently located for my purpose. It was also exceptionally clean and the staff was polite and helpful. I would definitely stay at this hotel again.
The staff was very friendly and helpful The rooms were very small. The bed was too small.
The service of the staff was excellent. I would definitely return again and stay at The gem Hotel-Chesea.
Staff was incredibly helpful and accomodating
The Gem hotel is in a great location. The facilities are minimal but good, and the staff are excellent. The rooms at The Gem are very small. The facilities are minimal.
The staff was amazing! The rooftop patio is great! None of the rooms have more then one bed.
The location is great! I didn't mind that the room was small because I was only there to sleep. The morning staff was super friendly and helpful. The evening staff was rude and not as welcoming as the morning staff. I was a bit put off but again, just for the purpose of sleeping I didn't mind staying here.
The staff at this location is too notch!! Rooms were very small.
The staff were always friendly and helpful. The room, although small, was clean and was serviced daily. Also, the location is excellent.
Nice design, clean rooms, good location Small rooms
Hotel staff was very accommodating and friendly. Rooms were small, but that's typical of Manhattan.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Charge for parking,time to get car,comfort of room.
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Very Nice Hotel with a lot of action Expensive
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Location Response time of the staff and high cost to eat hotel restaurant...
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Wifi was really spotty the first day, and the shower was installed with hot and cold reversed.
got a good deal on Kayak.com. When I showed up to the hotel, they upgraded me to one of their best rooms for no charge. the room was beautiful, bed comfortble, and the space quiet. What a lovely refuge for a busy business trip! Thank you Avaol for a great stay: I'll be back! not a one!
Price. Bathrooms were clean and nice. Spacious. The facility felt very old and outdated. The quality of the floors, rugs, couches, shades was all poor. The floors were fake wood linoleum that moved around under your feet. The rooms need upgrades. The views out the back are straight into a construction site.
Decent location, very convenient to 6 subway which is great to get up and down the east side of Manhattan. Very helpful staff. Not a great few blocks for bars and restaurants and nothing much to speak of in the hotel itself. Wood veneer floors in rooms are probably easier to keep clean but not very comfortable or inviting.
Great location, excellent price, friendly staff No issues
The spacious room, boutique/ old style hall ways and lobby, location next to empire state building and in Korea town At 2am the vent started blowing out heat even though thermostat was set on cool. Woke up to 80 degrees in the room, had to call front desk to come check it out. They said cuz the vent system is so old, there is no varying the temp. So he just turned it off and opened the window. However it was also about 30 degrees outside so as much as that felt good in the beginning, woke up again a couple hrs later to a freezing cold room. Then I had to be up early for an appt so felt as if I got no sleep :(
The next two nights they changed the room and the room was great. The first two nights room was not having heating. it was uncomfertable.
Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.
Staff was friendly, helpful and professional. Our room was smaller than expected with a bathroom for handicapped persons. The bathroom door would not close properly.The bed was small but comfortable. The room phone was not audible. Wi-fi was very responsive.
Very nice and large room. Staff was friendly and accommodating. The lobby is small and not overly impressive. The neighborhood is safe but not one of the premier locations in NYC so you'll need to cab or subway to restaurants/meetings/site seeing. Fortunately it is very centrally located. Given what I Paid for the room, I would definitely stay there again Lobby and Immediate Neighboorhood
Clean, friendly staff and excellent location. The rooms were large and quiet and the beds were comfortable. Wifi seemed to work well. Bonus free coffee and hot chocolate in the lobby.