convience of location the TV stations, the bed, and the AC
A very hip, cool vibe, in a great location and at an even better price point. The rooms were extremely loud at night, and the staff was not helpful in solving the problem.
Parking lot behind the hotel was very convenient. Comfortable rooms. Closet to everything but still off the major streets Staff wasn't knowledgable when asked what highlights a touris couple should see. Wasn't friendly during check in or check out
the hotel was close to everything, and it was nice. the heater didnt work and theres 2 buildings and you had to go to the main building for everything.
My friend and I were staying here for a conference (at a nearby hotel). It was a beautiful hotel very chic and stylish. It was well placed to walk to the French Quarter and many other points of interest. Staff was very kind, hospitable and helpful, especially Michael. We would definitely stay there again! No cold water from the tap in our room.
don't like add on cost. Telephone ect.
Old fashion style was cool Rooms smelt "old" and muggy, check-in was extremely late (4 PM) and apparently "ungarunteed" (some people waited 2 hours), parking was $42 a night (extremely unreasonabled to other hotels), no bell hop even though rooms were split between streets
Good quality decor good location. Very rude staff on front desk.
Employees were generally happy and gladly answered any questions. Hotel is groovy and quaint, as are the rooms.
The Staff was great very helpful
Convience to the downtown area and central location to restaurants and entertainment. Parking was very easy and convient. Coffee pot in room was not cleaned.
Very stylish and confortable rooms. The menu at the kitchen tried to be a bit too artisinal. There was one waitress who seemed pretty bogged down.
Riverside view, mall access from hotel, cleanliness Pool closed due to weather, could have used a microwave and unclear channels.
Close to casino, Bourbon Street and restaurants. Air conditioner didn't work. We had to call several times for it to get fixed. After it improved it didn't last long. We had to call again. It never was fixed.
Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
Clean Overnight parking rates are ridiculous over $40 a night
The hotel was in a great location and very walkable to various New Orleans attractions. The staff was very friendly and accommodating. They allowed me to change my room to a double queen and check-in early as well as do a late check out until 3 which I appreciated. The room was a nice size for two people. The bathroom wasn't as clean as I would like. There was hair left over from the previous occupant. The blanket was also dirty when I separated it from the sheet.
location was awesome parking fee was ridiculous could hear guest in the hallway check in was confusing, you had to be a hilton honor to get faster service
The location Everything has a huge fee associated with it, the valets were unfriendly and purposely gave us bad directions because we used self Park, our room felt like a motel six, the bed didn't have a comforter, when I called they acted unconcerned and sent up a thin scratchy blanket. The tv signal was terrible, the remote was from the 1990's, it literally took 4 seconds to change from one channel to the next. all of the appliances were unplugged. We were scheduled for 3 nights but we cancelled the last two and switched to a bnb in uptown. MUCH BETTER EXPERIENCE. The same price when you add up all the extras the Hilton tries to gouge you on.
connected to outlets and cafe du monde! On the river
Staff was great, especially Kelly at the Front Desk You're being nickled and dimed. Had to get a few pages printed, which were $3.56 each (double-sided) and it came to almost $200 for 50 pages. Wanted to go to the gym, which is an additional $12. The hotel is quite spread out. Going from my room in Building 3 to the gym was a 20 minute walk (and I walk fast). Not a big deal for me, since I considered it part of my cardio workout.
It was very close to the French Quarter Festival activities. The rooms were nice and we loved having appetizers and drink at the bar after a busy day of activities.
beds were very comfortable! Great location! Clean room. pool was cold its a southern state would be better heated. The refridge hummed the whole time. We had to plug it in when we got to the room. Wifi should be free for all. Its 2016 after all. Some english speaking house keepers would be nice as to have communcation instead of a yes from the staff when they clearly dont understand. maybe offer engllish classes to staff that wants to learn.
They charged extra for wifi and the gym. I thought this was tacky when paying over $200 a night forms room.
no free parking
Great place to stay
Room service food was not satisfactory, and would not recommend anyone order from there.
The staff was excellent. Very friendly and accommodating.
Not much A/ c didn't work had to sweat all night an the price we paid was a rip off
People were very friendly and knew how to get someone around the city. Room was very nice. Our room was very hot. We had to get a fan and that didn't help much and I am cold natured. Vent in bathroom did not work and tv controller did not work.
Location. Bed was comfortable. Was able to get early check in. air conditioner sounded like a jet Engine Taking off. Room lighting was terrible. Towels inconveniently placed in bathroom right above the only shelf/counter space.
Location was perfect! A short walk to everything, but not so close that there was street noise. I also enjoyed the exposed brick walls, and my corner/wrap-around room was very spacious and full of natural light!! A/C worked great, and the number of towels provided was more than sufficient. Pillows were flat and needed more stuffing in them. The sheets were a bit rough/scratchy.
Very nice hotel! We had a beautiful corner room with a good amount of space and two comfortable double beds. Breakfast was basic, but great, and the staff was very nice. Clean and a great location! I only have one complaint -- I was frustrated that our towels were changed everyday, even if we hung them up. But otherwise, everything was great!
The staff was very friendly. Valet parking was fast and very nice. They held our luggage after checkout so we could go to the Saints game which was fantastic. Price we paid for a single King Size bed was sort of outrageous
Great location and staff was wonderful! They picked us out a room on the 8th floor with a beautiful view of Canal Street and the Mississippi River. Will book again on our next trip back to New Orleans.
Everyone on the staff was so friendly and sincere about it. They were always will yo help us figure out things to do and where to go. This will not b our last trip to this great hotel! And the ladies who did breakfast were great! Nothing! It was a great week. It is just a well worn place.
I like the fact that it was close to where I wanted to go easy to get around town. The only problem is that someone did call in the middle of the night trying to poach my credit card but they told me about that upon my arival. They've been having problems with someone messing with their customers.
We had a wonderful stay. The staff were all friendly and helpful, especially John, the Valet. The room was great, and the location of the hotel was too. We will be back! Nothing, except we didn't get to stay longer
Malcolm worked at the front. He was extremely sweet and helpful, giving great recommendations on where to go and what to do. He was always very happy and looked like he loved his job, which most people dont look like.
Breakfast was fine, close to the sites Charged me $150 for deposit and still haven't gotten it back.
Free hot breakfast, rooms were clean, on main streets so no walking on sketchy back roads late at night, bed was comfortable and pillows weren't those expensive fluffy pillows that are good for nothing, water pressure was great, shower was nice, staff was friendly, a/c worked great. No cons...
I like the fact that the hotel staff especially the Front Desk Manager Tashena Johnson helped me out when my credit card was compromised. She did the best she could to make my stay as comfortable as it should have been. The location was great. Not to far from everything attended. I didn't like the way my reservation was not in the system when I arrived and I didn't like the 1:00am phone call asking for authorization...
The helped helped secure my motorcycle in a safe place during my stay. It meant a lot to me!
simply superb, nice visual, great staff, very comfortable, nearby the points of interest. ...and a great summer deal for the rooms nothing...but the parking was a bit awkward, even with the valet. but not terrible
This is a small old hotel that is very charming and in a great location. Close to the French Quarter and Riverwalk. Tiny rooms. My room took 5 - 10 minutes to get hot water running.
Great location! Great staff! Great little boutique hotel. Beds are wonderful! Wish there was a fridge in our room, but otherwise I highly recommend this fantastic quiet little gem! ,Great location! Great staff! Great little boutique hotel. Beds are wonderful! Wish there was a fridge in our room, but otherwise I highly recommend this fantastic quiet little gem! A touch pricy but so worth it! A touch pricy but so worth it!
I'd say the biggest con for me personally was the lack of a fitness room, staff could have been a bit more welcoming, I didn't find the customer service to be the best--but the room was nice enough and the location was great-overall an okay experience.
The location kept us a block or two away from the late night crazy of the French Quarter while still close enough that we could walk to nearly anything. It was also 1 block from the cable cars so we could go farther afield if we wanted to. The restaurant downstairs was really popular with locals and there was always a line. Not a real negative, because it was tasty, just a 'heads up!'
Location was great. Walking distance from the quarter. Quite street. Parking was quite easy.
Ms. Kenya at the front desk made our trip very wonderful with her service and smile. We like to thank her for her hospitality.
Good price. Bed was comfortable. Room was clean. Not many amenities
Wonderful historic hotel. We chose a small interior room as we never planned to spend much time in the room. Without windows though, it was easy to oversleep so I recommend setting an alarm. The bed was comfortable. The room had everything we needed: iron, coffee, refrigerator, toiletries and blow dryer. Leftovers in the fridge from previous guest. No bar in the hotel - we knew that going in but we found ourselves saying that it would have been nice.
The room is too small and has no window.
The hotel was clean, comfortable, and convenient. The front door opens to the back door or a nearby hotel's trash collection site.
Location was perfect and extremely easy to get to anything and everything. The non-windowed closet... oops... room was tucked away... next to the stairs exit. Extremely noisy. The room was dirty, the toilet stopped up, the bathroom had mold in the shower and mildew on the wall (inside and out of the shower). We only had lukewarm water the entire visit. Our visits to NOLA have us in our rooms very little durring our stays... still want a clean room with hot water. Things will have to change a lot for me to ever stay there again. With all this negativity spoken I must say the staff was nice and very helpful.
Friendly staff. Clean room. Great location.
Great location. Close to everything in the French Quarter. Friendly and helpful staff
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
It does maintain the Marriott standards The hallways are noisy at night
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Location in French Quarter No bathroom exhaust fans. Very difficult to get in and out of a king sized bed crammed in such a small room. Breakfast was very cramped, unorganized, poor tasting food, and had rude staff. For the price, this hotel sucks. I don't plan on returning.
Ran out of eggs and bacon during breckfast one day.
The rooms and common areas are beautiful. The staff was very attentive. Great breakfast. You can't open the window. so the only ventilation is the heating/cooling system.
Hotel was in walking distance to museums, French Quarter and other attractions. Courteous, helpful, knowledgeable and friendly staff. A large variety of items were available for breakfast. Rooms were clean and attractive.
Location and staff were awesome. Lobby area very appealing and interesting. Helpful, knowledgeable staff. Breakfast was crowded and could have used more staff to keep things clean and stocked . Noise from lobby echoes throughout entire building.
Coffee & breakfast was disappointing compared to other free breakfasts
The staff went out of their way to take care of us. The rooms are nice and well kept. Overall it was a wonderful stay.
Good proximity for walking or riding bus or trolley to most attractions. Friendly and courteous staff. Breakfast each morning saved us restaurant money. Room was small but adequate. King mattress was very comfortable. I asked to have the toilet seat tightened (upon arrival it was very loosely attached and sliding back and forth). It was not done. Bathroom floor always felt a bit sticky. No exhaust fan in bathroom (or not working?). Carpet looked and felt a bit worn.
The morning breakfast is the best we have had in a hotel that features "free breakfast" our room had no window and one night we were inundated with cigarette smoke from unknown sources
Like that it was walking distance from French quarter but far enough to stay out of the riff raft. Free breakfast left us wanting more.
Breakfast good, comfy beds Maid didn't leave shampoo, etc in our room , but in our othet parties room she did.
Good location. Close enough to walk to the French Quarter but far enough away to get out of the craziness and noise. Right on St. Charles streetcar line- very convenient. Very large room and bathroom. Very clean. Great bed. Good towels. Would definitely stay here again! Expensive but then it is New Orleans! Price was pretty much on par with other hotels of the same type. Huge bathroom but almost nowhere to hang towels. Another towel rack or a few more hooks would have been nice and there was plenty of room for them.
Location was convenient, it is walking distance to the French quarter. Staff was friendly, room was clean. Parking is pricey. It is across the street and it is $25 for 24hrs. Beds were really small. Bathroom was also small.
Location, beds were very comfortable, clean rooms Had no hot water in the shower and the staff was not very helpful to remedy the issue. Hallways were very noisy and it seemed like a door was always slamming. Parking was expensive (40/night)
Good Location, nice room and comfortable bed. Friendly staff. I'd stay there again!
It was close to every event I was attending that weekend. The staff was very friendly. Check-in and out was also great no long waits.
Close to French Quarter. Very expensive for the quality of the room, our windows were facing a wall, the room was located on the third floor. The front desk had poor customer service.
Delay in getting towels when calling Response time was greater than 30 minutes
The room was spacious (we chose space over views) and the beds were comfortable. Very clean and the maid service was excellent - my colleague's wallet fell out of her bag inside the room as we rushed out to dinner and the maid put it on the center of the bed so we could see it immediately when we got back. The room was quiet (on the top floor) and the location is an easy walk to the French Quarter. Tried to order room service and couldn't get through to either the number in the menu or the number on the phone (which were different). After half an hour, called the front desk and told them the issue; they said they would call the restaurant manager and have her call my room directly. That took another half an hour and then the order I got was wrong. Didn't have time to call and correct it, so I paid $35 for the wrong breakfast and went outside the hotel the rest of the trip. Should have realized when there wasn't a pre-order form to place on the door that ordering breakfast in might not be a regular routine? When checking out, I asked for a copy of the bill showing the total paid with a zero remaining balance, which I need for travel reimbursements at work. Was told I would need to get that through the booking service (I used Kayak, which I find dependable). I was able to convince the person checking me out that I needed a hotel bill that showed I do not owe any balance, but this shouldn't require so much time and explanation - don't people stay here frequently enough for business that staff understand the standard documentation process? As a frequent traveler, I haven't had this issue anywhere else with a rating above 3 stars.
The staff was great at the doubletree. We arrived about 12:15pm and check in was at 3pm, but they accomadated us right away! The bell men and valet staff were wonderful with helping the bags and calling cabs right away. The Wow cafe served great food and the customer service there was wondeful as well.Rooms were clean and comfortable.Overall if you want great customer service I recommend this hotel! When I visit New Orleans again I will definetly be staying at this hotel.
LOCATION Asked for wash rags twice. Even went down to front deak in person. Never got them.
restaurant room cleanliness nothing
Loved this hotel! Wish we would've booked all 4 nights here! The only reason we stayed here Saturday night was because the Sheraton on Bourbon didn't have a room available. We had booked the Sheraton sun through weds and then decided we were going to New Orleans Saturday also. Needless to say, will stay here anytime I go to New Orleans! AWESOME hotel! Beds are very comfortable and the bathroom was huge! And this hotel is well within walking distance of the French Quarter! Staff is very friendly!
comfortable bed no complimentary internet access in business center and no complimentary coffee in the morning
location, near the congress centre
We enjoyed staying at the Omni. Very comfortable beds, courteous staff. Hotel is located away from all the hustle and bustle but still within walking distance of everything. There was an outlet center right across the street which was great too.
Comfort and near all I was disappointed when I was not given comp. Breakfast for the 3 nights I stayed
The hotel was clean with comfortable rooms with a good location to walk to various sites around New Orleans. No open restaurant, complimentary coffee in the lobby you pay for, despite their advertisment they are not attached to the casino to name a few.
The beds and bedding. The quality of the breakfast. The fact that the restaurant didn't open till 7:00 am. The monring we ate there, it opened at 7:05 and we didn't get out of there till 7:45, which made us late for our meetings. Most business people want to get in and out for breakfast and are not very concerned about a gormet experience. The should open by at least 6:30 am.
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
drink machine not cooled-hot drinks
I thoroughly enjoyed my first trip to New Orleans, and our lodging was a big part of it. The room was clean, very comfortable bed. All of the staff was very helpful, the concierge gave us many tips.
Very close to convention center and Harrah's Casino. Excellent location for business. Room service not very effective. Hotel restaurant staff not efficient enough(they act slow).
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
our room have city view instead of magnificient river view that is a very big inconvenient as we were faced close buildings in front of us. the staff was not at all flexible to change our room even with my Gold card preffered Guest.
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
the beds were very comfortable no
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
Staff was awesome. They were always helpful and super nice. Great customer service. Perfect location to most everything we wanted to see. Strange smell in room. Not bad but not good either. Could have used a room freshener. The bathroom is a bit small. We kept hitting the wall with the door each time we opened it.
Overall the hotel is clean and the service is what you would expect. Food offering was very mediocre or non-existent. I have never seen a 50-story hotel that did not have a dinner restaurant. At the end Of the day there is only the food in the bar....no menu except the bar menu which is very limited. The 2d floor dining for lunch and breakfast was only mediocre.
All in all, the hotel was nice. Location was excellent to convention center, bourbon street, and loads of other shopping. Great bed linens, but flimsy face wash clothes and towels compared to other hotels I've stayed in. Bathroom tub was dirty. Couldn't take a soak bath. Shower only.
There isn't self parking, valet only I upgraded my stay to include free Breakfast but wasn't worth it
Room was excellent and very comfortable view was spectacular I was ticked right off at the $48 parking charge. I likely won't be back. I would rather this information be included right up front when booking.
The hotel is in a great location and the lobby is nice The hotel was overbooked the first night. They told us upon check in that our room would be ready in about 20 mins as it was being cleaned. It wasn't ready until midnight. The room we had reserved was a double room, they ended up giving us a king room that had been smoked in by the prior guests (there were still ashes in the bathtub). We asked if they could send up a cot - which never arrived. Luckily the second night they switched our rooms. Overall we were pretty disappointed.
The decor and view Smell of the towels were like smoke
They gave us a King rm instead of a double that we booked , we had 3kids with us. No double rms available so they upgraded us to a suite and gave us roll aways for the kids. Room was gorgeous,49th floor with wall of windows (amazing view of city and river) plus gave us a $100 in house credit. Totally made up for their mistake. Hotel and location was great. Parking was $43 per nt
Where able to check in early and get our room. Very friendly staff
Initially we had a problem with our reservation and had to spend the night at a neighboring hotel. The hotel staff more than accommodated us in the end. We had to call the corporate office to get our situation resolved
I love the location and the luxury part of the hotel. The expensive parking.
Very poor insulation between rooms. We had to move from our first room, as it sounded like our neighbors were inside our room. In our second room we backed into the elevators and heard that constantly, but it was better than loud voices.
We had a place to sleep Very noisy outside. The water quit working for a while. Good thing we weren't to dirty from partying before. Out of the French quarter. But close.
I beds are comfortable and the location is walking distance from everything the front desk lady was a little unprofessional.
The suite was very spacious and good for kiddos. The stuff was very accommodating and brought USA crib and extra sheets. The location is ideal about a 10 minute walk to Bourbon street and 15 minute walk to Aquarium, river walk and Jackson Square. There are many great restarunts very close. The only thing we did not like was the couch/pull-out couch. It was not super comfortable but that is a minor detail. Just throw the kiddos on it!
Close to convention center and the French Quarter Pretty basic in all aspects
location Street noise No restaurant
good location accessible to french quarter, canal and many sites Parking atrocious, charge for internet, facilities (lobby, restaurant and others) minimal, rooms adequate, staff not real visible, but helpful when requested
Nice location, staff was nice Room kinda small, fellow travelers had a long wait for room
Its in front Of The Harras Casino And Walking distance from every were in downtown room is poorly isolated and hear all the noise neighbors
It was conveniently close to the French Quarter
My stay was terrible! I checked out after thirty minutes
The location was great! I will definitely use this site in the near future
The staff was very, very nice and helpful. We got many coupons and great suggestion on where to eat and go out. There was some updates/construction going on in the hotel. Bathroom was very small.
Access to downtown . Offsite parking was a mess. You have to wait too long to receive your vehicle when you want to go somewhere.
staff, a/c did not work, had to repeat requests to staff many times to get anything done.
The location was close to all attractions we wanted to visit whie in New Orleans. Had trouble upon check-in with the reservation..staff could not find the second room I booked until I phone customer service at booking.com. No refridgerator was in the room as was stated when I made the reservation. Took 4 phone calls to the front desk to get clean towels on the second night of our stay.
Great location Theft of items from my briefcase no in-room safe
location the air conditioner could not get adjusted I was cold all night