The bedroom, bathroom and amenities were great. Food was of a good standard and the staff were very friendly and helpful. Only 2 things let the experience down: 1) The hotel staff have difficulty with English, 2) the lobby music provided by piano is awful, could do with some music like buddha bar instead; it's the year 2010 now.
found bedbugs in bed...never will book again with you or stay here again bedbugs in bed.i had to change room at 2:00 in the morningmanager never came to meet with me and they charged me full price..
The hotel is like a movie set, opulent and over-the-top. Truly a 4- or 5-star and a very reasonable price through Booking.com (half price). Top notch service, and a real desire to please on the part of the staff. Nice small convenience store adjacent. Nice spa/fitness facility. I am not a Chinese food expert but the Chinese and Sichuan restaurants were pleasant experiences. The room was spacious and very comfortable. The location was remote, urban setting on the river, but unless you wanted to taxi around, the hotel was the only choice for restaurants and entertainment. Not a big deal, but an annoyance, was that the restaurants didn't seem to ever have many wine choices . . . "I am sorry but we are out of that one (and 16 others) tonight (every night) . . . so the only way to do the wine list is to ask what they do have and go from there, a sloppy element in a so-called five-star international hotel environment.
W shuttlebus to Canton fair, the location is super.
room size and looby hall. Also the price was exlant. staff did not speek english very well.
Front desk worker not helpful.
I would like to say that everything was great.
Peaceful.Nice and big rooms.Good facilities,great pool-area.Great food to a reasonable price A bit far away from city center.Chinese men spitting in the pool(and anywhere else)
nothing at all, upon c/i the staff was very rude didnt have my reservation , after c/i the bell boy came with me in the room sat on my chair and asked whether i want any girls!!!! 500 if from the area from ghanzhou 800 and even left his number , staff very rude not professional at all different colors of carpet in the room , how can u put this hotel as a 4 star ....
It was that bad at all for the price we paied. It is just the location which made hard for me and my kidds traveling to the nearst attraction. It is ideal for golfers.
the shuttle bus was free and there was a supermarket on site. I felt the hotel was a clean environment. the gym did not open early. the swimming pool opened at weird times, a hotel i would think the pool would be open morning til night.
I like that it was streets away from the location I was planning to visit. It's also cheap for the facilities that you get. I had some trouble communicating with the staff since I don't know Chinese, and the staff aren't too fluent in English, so bring a pocket dictionary.
the western restaurant terrible beds and bad smell in the rooms. The hotel charge for everything.
Very quiet and leisure. Room is big enough with good scene view. Food is good and affordable. It is not convenient to go outside without private car.
almost everything 1- one of the hotel staff with know nothing about the customer rights and how to deal with the customer e.g. no one can tell the customer I don't believe you even if you are 100% sure that is unbelievable thing and the other thing the location is too far away from everything
Good service, nice guy help us so much (in Chinese)
furniture is new, the room is big (i stayed in executive room ), there is grocerry, bakery, and lots of shops next to the hotel the toilet have smile in most of the hotel rooms i think they have sewage problem, i faced comunication problem as 97% of the staff not speak english except 3 or 4, hotel is too far from bejing road (market area) about 1 50 minutes, not have baby cot
It is reasonably priced and comfortable. Close enough by taxi (5-10mins) to the Chimelong Resort. Supermarket opposite, bank next door and some fast food restaurants near by. Sometimes difficulty with language and smoky lobby (expected in China)
The rooms were roomy, clean. The buffet breakfast was great. The beds where way too hard. It would be good to have a person on the front desk that spoke English. The smoking allowed in the dinning area. Yes we are Australian & we dont like to taste other peoples Cigarets when we are trying to eat our meal.
at and wach prices because it may be more than you pay