Ideal place to be relaxed. The hotel is located on the island right next to Avignon with a swimming pool. In addition to sightseeing, you can enjoy bicycling in the area. Excellent food!
The hotel was clean and tidy, the hotel hired cycles which was an easy way into town and the food/wine at the restraunt was excellent.
The Evening meal was exellent
Inexpensive option outside of Avignon: easy, if you have a car (with GPS). The rooms had a bit of an odd smell, like too much Febreeze had been sprayed to cover up years of smoking but your nose does get used to it. Also, there was not hot water at night (luke warm) and so quite disappointing if you wanted a hot shower before bed. In the morning, however the water was scalding hot.
Quiet , free and protected parking,very friendly and helpful personnel Though the food was good , the kitchen,due to the late season , only worked at reduced offer. Fot the same reason the bar had a tendency to close relatively early .
The setting and gardens are lovely. It is also (if you have a car) the perfect distance from the city to get in and out easily whilst enjoying peace an calm when out. The air conditioning in the room was superb (and almost essential in this area in summer).
clean rooms,relaxed atmosphere,lovely food,good breakfast.very pleasant staff.
The owner/manager Jean Paul who was also the chef was very good. Very easy access into Avignon a surrounds. Believe the first floor amenities are being updated early next year. Lovely spot and in summer I think would be picture perfect, sitting underneath the vines having a quiet drink. We would return. Nothing really.
beautiful old building excellent restaurant good service scope for cycle hire none
The location was superb and the countryside around is wonderful for walking and cycling no
Great location and a superb hotel in the heart of the city. So many sights to see, without getting the car out again.
Lovely hotel in all respects other than being some what dated and old fashioned. Great view from the room. Old fashioned fittings and decorations
The room was large and comfortable The maid left our door open on our first day but the reception staff were apologetic. Tea and coffee making facilities would have made it better.
hotel personal was extremely helpful
Excellent location and very peaceful Our room was comfortable, but a little on the small side
This hotel was located in the centre of the Old City. The location was excellent for choice of dining, shopping and seeing the many interesting sights.
Good location, good breakfast!
The staff, location and size of the room No
Proximity to main attractions. Large, spacious room. Effective air-con. Excellent view. Never had to wait for lift.
There are no air conditions in the room. And it was very noisy in the morning.
Being in an old mansion. Location. Winding stair in bedroom from loo/closet to bed. This is difficult to negotiate at night.So I can't recommend this room.
Quirky interesting hotel. Nice, big bathroom with big, full length mirror. Very good central position with easy access to the main attractions and staff were very helpful Limited facilities in bedroom which were a bit annoying E.G. plug points in inaccessible places, no hair dryer in bathroom as stated on details when booked, no bedside tables or reading lamp by one of the beds. The very, narrow twisting staircase to the mezzanine floor would make it difficult for anyone who wasn't agile to get to bed easily! Only really suitable for children/thin people. Was noisey at night meaning the window had to be shut so was then too hot in the room.
bathroom was sparkling clean and staffs speak great english, one person even speaks little Korean, great to hear~! location was great. my baby loves stairs in the room, it was little dangerous for one year old baby though. I didnot like the carpet on the floor. and they charged for my one yer old baby about 5.xx euro. it was not big deal but bad surprise. reception closed night till morning. they gave us code to use during that time. but after all, good stay. bathroom was very clean but no shower curtain so after shower a lot of water on floor.
Close to City centre Walls thin, could hear people next door and in corridor
We stayed in a triple room and it has two separate floors (though not so spacious), which is good. The room was not clean, the bathroom has no shower curtain, there were bugs and ants in the towel. Only one fan in our room, it was too hot to fall asleep.
Central Avignon for main tourist sites. Basic cost reasonable. Breakfast very expensive at an extrsa 8 euros per person. Difficult access if touring by car.
The room was So small...just enough room to getinto bed for one but hard for the second person.Noise al night in the next room.
Bathroom was clean and excellent and unlimited hot water - powerful, roomy shower Shortage of pillows, narrow bed, very small but cold room and every time we needed the room heater switched on we had to ask at reception
Ideal location. Helpful staff. Good value. Comfortable rooms with lovely hot water whenever needed. Good breakfast with excellent and plenty of hot coffee. We recommend it. It would have been nice to have had coffee making facilities in our room, but not having them didnn't spoil our stay.
The room was clean, area ok, a bit industrial, but not noisy at all. Parking in front of the hotel, city centre accessable on foot. Good service, staff helpfull - explained everything when reqested. Have not taken breakfast.
The hotel owners were lovely. They helped with any query, recommending places to visit, eat, which wine to buy. Also having your own key enabled us to come & go as pleased.
The personnel (actually - the owner and his wife) are very friendly, they managed to make us feel like home.
The hotel was old, a little far from the old city, but within walking distance. For one night that we stayed there it was ok. Friendly personnel. Shower was too narrow and the bed was short (I am not that tall) but we didn't ask for another; maybe they would have changed it. Personnel was very nice afterall.
The owner was very friendly and helpful
The management was attentive and show interest in the patrons. The location was good, close to the historic area although a good 20 minutes walk. The bathroom was small and the shower fitting was a little weird.
One of the best hotel I stayed in during my 3 months trip. Friendly staff, nice clean room. The Hotel is far from the city of Avignon proper but I knew about that before booking so it wasn't such a big deal for me.
Owner was very helpful and friendly
excellent friendly hotel very clean and comfortable good breakfast and easy parking outside hotel quite a distance from town and was long walk although could have caught bus in and taxi back wouldnt have liked area if on own the staff were excellent recommending good areas to eat hotel was absolutely fine pity its not a bit closer ito town however were able to park car outside walls next day when sightseeing
relaxed and friendly
Second visit to Avignon. Hotel location is perfect, right on the square. Very clean, large room, well appointed. Staff is excellent. The bath had some severe water damage to the tiles and this had not been repaired for some time.
The hotel location is perfect and the rooms were wonderful especially when compared to typical European hotel rooms. The view of the square is a very nice addition to a great room and kind, helpful staff.
excellent location and very friendly & helpful staff. breakfast is ok. Big variation in rooms & bedsizes. We changed room without a problem.
location, friendly staff no
location too expensive no reception area/bar
The staff were wonderful
A small, modern hotel in a perfect location in the heart of old Avignon. Good value and pleasant, comfortable, quiet rooms. Fancy coffee maker in room. Difficult to access by car and parking garages are not too close (not bad, though). We were upgraded to a suite which was really nice, but despite having an elevator, we still had to climb an additional 30 steps after we got off on our floor to reach it (with all our luggage, baby stroller, etc.). That was just for the suite, but most other rooms also require various numbers of extra steps despite being on the same "floor."
Location Smell of sewage
Location. Helpfull friendly clean. Cute
It was on the town square, so a great base.
Centrally located. Quiet, off the main street. Cost of food was too high, but there were plenty of cafe's nearby to get good lower cost food.
Excellent service, excellent location, and outstanding dining room: excellent value for money for meals and wine. Service was faultless. This was one of the nicest stays we could ever imagine. We are planning to return sometime later this year. It was truly and outstanding experience. We are not neophytes to France. We've lived in France for over twenty years. A tiny point, but we slept with the door open to our terrace and we were visited by mosquitoes. Maybe it would help to have netting installed on the terrace or a discreet sonic zapper in the room above the beds.
Hotel is in a great location and its public rooms are very attractive. We paid for an upgraded room in the new wing of the hotel and we were very disappointed withthe room design and the facilities there. It did not warrant the additional cost and the lighting and privacy of the room were very poor.
The place is magnificient, we had a lovely room with views to the cloister and the fountain The room (in the old part of the building) was quite big and the bed was very comfortable. The hotel sometimes looks a bit cold, with long corridors and not very well furnished. Moreover, the staff at the reception is pretty unhelpful and not willing to give advice when requested. In a turistic city such Avignon this should not be the case.
Unusual and interesting use of monastery but the downside is confusion on use of stairs and noisy lift added to the external wall in the courtyard. Having secure parking at small cost was also a bonus. Reception area too small to handle a large group and also suffers from wind blowing in leaves. Bathroom was large but let down by small shower area and dangerous edge of vanity unit when using the toilet.
A lovely hotel with nice rooms and very freindly, capable staff. Location was perfect.
Nice location & elegant atmosphere! This hotel is located near from the station of SNCF & the bus stop from TGV, it's very convenient for tourists. It was little hard to connect to wireless internet from a room because of the condition of wifi.
hotel itself, room, staff
Although the description of the hotel says 'gratis WIFI in the whole hotel available", there was no WIFI in the rooms. The same for the airconditioning, the management had turned it of centrally despite a outside temperature of 25 degrees and a even higher temperature inside the room. The water pressure of the shower was low and the showerhead was placed in a bad way. The breakfast is very poor and of low quality, certainly not worth 16 euros per person. As other guests had also suggested in their comments, there are better places nearby the hotel to have a good quality/price breakfast.
The location and the buildings The swimming pool is tiny
Parking close to the entrace for 23 hours.Bed was comfortable They were having major renvation works and did not state this to guess, before arrival/booking. Losy minibar and no open bar services facility due o these works. No meals other tha high cot breakfast. No power plugs beside bed The cost was far too high - should have been a reduction due to virtually no facilities that Mercure normally offer. Moved to nother hotel next day for 30 euros less.
The beds were excellent, nice duvets and pillows. Nice to have a fridge. Great location for sightseeing. Bar area been refurbished since I last stayed there and looks much more modern. No milk or coffee was ever placed in the room - only teabags? Had to ask reception for coffee and bought our own milk. Considering the cost of the room this was playing real cheap. You get tea, coffee and milk in any decent budget hotel nowadays.
Very good location,nice rooms Smeal on the hole
Location and ease of parking. The duvet on the bed was too hot. We had to take it apart.
The location of the hotel was wonderful--mere steps from the Palais de la Papes. Parking was available at an adjacent parking ramp, a big plus for staying in Avignon. It was very difficult finding the hotel as the entrance is located inside the parking garage.
The location of hotel is just 1 minute from the “Palais de la Papes” and all the main attractions. Moreover it has an entrance directly from the public parking (you have a discount from the official price). The staff was kind and speaks a good English. The room was very quite. The room was not so big. The price is high. Sometimes in the hall there was a bad smell (drain?).
I am disappointed, having booked this hotel through Active Hotels, that the single night stay by my wife and her friend was billed as two separate transactions on my credit card, thus attracting extra commission. I have heard of this trick before, it is usually to avoid a single transaction over £100 on a credit card. The check in and room have been ticked as poor because my wife tried to get into her room and the card didn't work. The existing occupant came out to see who was trying to get into his room. What a simple but stupid mistake.
Very gool location, close to palace, 2 minute walk to town Square. clean rooms , good size comfortable bed Staff had quite a bit of diffuculty with english , not a big problem for us could be for some
The fridge with things to buy in the lobby was well stocked. The breakfast buffet was very good. The bed was comfortable. The room allocated to us was overlooking the breakfast room so we had to keep our blinds drawn most of the time. We were next to the staircase on floor 1 (room 102) so we often heard noises of footsteps and the door slamming on the ground floor. Would not choose this room and you should not be offering it.
The location was excellent and the rooms were very comfortable and clean
The lady who greeted us at reception and answered our questions was charming. I did not like the fact that the air conditioning would not cool the room and that the internet connection would not work.
Nice Hotel, not very luxury but as you know, this kind of hotels are just to rest and sleep so it was ok.
cleanliness and excellent breakfast and modern and easy to find and close to centre and safe parking no
Good location just off the payage and very easy to find. Safe parking almost outside the room was beneficial as one of our party was disabled. Very comfortable king size bed with good pillows. Modern dining room very good choice at breakfast.
For a 2 star hotel it was excellent value for money. The staff could not have more helpful. Breakfast (croissant & bread) was always fresh and decent coffee. Room was cleaned every day and towels changed daily also. Very impressed None
We really liked the room - it was modern, clean and comfortable and we liked the attitude of the staff - warm and friendly. We though it was a bit odd having to go quite a distance from the check-in desk to the building which housed our room. Also the bathroom need a shower curtain.
The staff were most helpful and courteous. The room was elegantly furnished. The location is very central but in a quiet lane way. Breakfast was sparse but there were many lovely cafes close by, There was no lift but the staff helped carry our bags.
Great location, large and pretty room (with wood beams in the ceiling), clean. A pleasant place to stay the weekend. The carpeting in the room had some stains, though everything was clean.
It was very comfortable and convenient for city sights and train/bus station. Staff very friendly and helpful and spoke English. Room very comfortable after discovering the air conditioning and very clean.
pleasant staff no lift, narrow stairs, filthy dirty carpets, heating to hot or to cold, shower not working properly, very dark room no view, could not hear the tv sound was fixed, all in all very expensive we found rooms half the price during our stay, feeling ripped off, all this made for a miserable stay
Its central location, the very friendly and open staff, the charming hotel with renovated bathrooms no
The location is great. The palais des papes (Pope's Palace) and all other major attractions are right around the corner (as well as several good restaurants). If you arrive by car, it is very close (about a 5 minute walk) to the large parking garage in the middle of town (les Halles). We had the breakfast they offered, and it was good and worth the money, though not exceptional. Bathroom and bed were adequate. Room was dark and painted in dark colors. I can think of no other negatives.
Location and front counter staff were very helpful The room was very small and noisy due to ground floor close to walkway
Run by a friendly husband and wife and perhaps the occasional uncle, who listened patiently to my rusty French, and even lent me their laptop. The plumbing in our room made extraordinary noises! Quite endearing actually.
Very helpful and friendly staff. Well situated hotel convenient for SNCF station and sights of Avignon.
Great location and super value. Very clean and the staff was very nice. A bit difficult to get to.
Wonderful restuarant Breakfast was expensive, but provided little.
Beautiful grounds and gardens. Hotel is in a quaint, small town within an easy 5 min. drive of Avignon and has much more charm than Avignon. We booked the least expensive room and were given a lovely room with garden view which was quite large. no
We liked the room, pool and grounds of the hotel. The area was wonderful for walking and sightseeing. The staff was very helpful and responsive to our needs. We felt that the dinner was very overpriced and was more presentation then delicious. I requested a green salad but was told that I could not vary from the menu. For such a lovely hotel I would expect that a green salad would not be too much to ask.
food and service troppo vicino alle rotaie del treno
The location was great. the hotel overall was quite nice with AC. The breakfast was delicious.
Great location and attentive, concerned staff. Perhaps the best dinning in the city. Very comfortable sleeping. Shower didn't have a curtain to contain the water, so it could get messy. Otherwise it worked well with good pressure.
Great location, friendly staff, really good value for money. Very quiet. Lots of good places to eat within a very short walk. Very close to the centre of Avignon. It was a shame there were no eating facilities in the hotel except for breakfast but it was November and obiously quiet.
Excellent staff. very polite and efficient. The Standard room (31) did not have a bench for the luggage, and the wardrobe was not big enough to hang a suit or a lady's dress ????
Good location close to Avignon old town. Question 4 star status.Simple rooms not renovated for a long time?
The hotel is easily accessible and has a public garage just around the corner. Close to the city center Air conditioning is centrally managed. Dials in the room have no effect at all.
Close to the center Most staff was not friendly
Closeness to cetrum of Avignon Payment of parking
The price we got via Kayak They were very unprepared to handle the number of folks at checkin. Seemed unorganized..
The lobby is quite grand and visually striking. This hotel bills itself as modern and upscale but the rooms do not measure up. The desk staff was far from helpful, and did not describe any of the features of the hotel such as Wi-Fi, breakfast, etc. It was the beginning of November and our room was very hot, when we tried to use the air conditioner it only blew hot air. The desk staff informed us (at 2pm) that this could not be fixed until the next day and instead switched our room. No air conditioning was available in the new room either (I believe the hotel had disconnected it for the season) meaning we had to sleep with the door to the balcony open, which was not at all safe as the balconies were connected to every room on the floor of the hotel.
Proximity to the majors sites of Avignon Comfort and convenient access to the hotel
Stayed in a Junior Suite (4 adults) very roomy and comfortable and excellent price via Booking.com.Pay carpark close and convenient. Easy walk into the old city from the hotel.
Very pleasant atmosphere and helpful staff Some of the decoration a bit tired.
It was among the few available at short notice for the dates I needed. The staff is very friendly, but the hotel itself is ridiculously overpriced. Tiny room,walls have not been painted for years, cheap furniture as if bought on a jumble sale, bathroom in awful condition, the smell of canalization and chlorine so strong that I had a headache. OK for a second-rate backpack hostel for 20-30 euro/night (at least one knows what to expect) but not for the price you charge
Our room was basic but comfortable. We had a pleasant breakfast outside in the courtyard.
The hotel is located near Avignon centre station. It's convenient to visit other cities by train. Internet connection is very poor. It didn't work so many times. And Breakfast is not fresh and cheap. It's better to have it in cafe.
The rooms are nice. We were lucky and our room ha view to the small sweet garden.The hotell is few minutes from the bus which goes to the train station and also few minutes walk to very cntre of the old town The prices are very reasonable. Very good and helpful staff
The location was excellent, the buffet breakfast was good and constantly replenished and the staff were friendly. Rooms on the ground floor overlooking the shady courtyard were a bit dark.
The staffs were helpful and nice. Not easy to walk to the hotel from the train station because of the road is still on-construction.
The breakfast was one of the best we had during our tour of France. There was a good selection of food and plenty of it.
The conveince location (near TGV bus station in Avignon) No air-condition, quite hot at night.
Pretty hotel just inside city walls with charming courtyard garden
The staff was very friendly and helpful.
I found the staff to be helpful on the average. There was no issue about speaking English. The room was spacious, modernly decorated, but not well appointed. The location is close to the walled section of the city is convienent to the highway and roads Other reviews mentioned renovations that were on going and dirty carpets. The renovations appear to be continuing, including the pool, carpets, and water damage by the elevator on my floor. My room appeared to have been renovated, minus the carpet.