편리한 교통 직원의 불친철
특이사항 없음 오후 1시 50분에 도착했는데 check in 준비(방 청소 등)이 완료되지 않음
직원들이 친절하고 빠른 절차가 마음에 들었음. 아침식사도 나쁘지 않았음. 위치가 좋아서 나이트 라이프를 즐기려는 사람들에겐 좋을 것같음. 아침식사하는 식당이 너무 춥고 지하여서 음습한 냄새가 났음. 방과 화장실의 시설이 매우 낙후되었음. 하지만 가격대비 불평할만한 수준은 아님.
door man. porter 들은 친절하고 열심히 고객을 위하여 일하였음. 처음 이호텔을 예약하게 된 원인이 룸사이즈가 마음에 들어 예약했다 방크기가 35 sqaure meter 라고 해서 예약했는데 입실해보니 20 square meter 도 안되었다. 항의하니 호텔측은 Club room 으로 예약했고 내가 준 룸이 맞단다. 왜 그럼 룸크기를 그렇게 web.에 광고했느냐고항의 하였다. 다음날 큰 방으로 옮겨주었다. 이해가 안된다.
나름깔끔하고 가격대비 괜찮았다.
예약할 당시 정해져있는 방을 선택하였더니 건물이 바로 보이는 방을 받게되었다. 330hk를 추가하여 바다쪽으로 향해있는 방으로 바꾸었는데 바다와 건너편 침사추이가 보이는 등 전망이 매우 좋았다. 위치를 찾기 어려웠다. 주변에 편의점 등 편의시설이 없다. 디파짓을 너무 많이 결제한다.
호텔 전망이 매우 좋았으며, 관광지와의 거리도 비교적 가까워서 이동하기 편리했습니다. 아침식사도 상당히 좋았습니다.
Harbour가 보인다는 장점이 있습니다. 반면에, 방이 너무 작고 냄새가 좀 났습니다.
아침식사와 청소상태가 좋았습니다. 차를 좋아해 아침, 저녁으로 마셨는데 하루에 2개씩 밖에 없어 동행과 아껴 마셨습니다. 차류가 좀 넉넉히 비치 되었으면 좋겠습니다.
페리/트램/MTR역과 비교적 가까운 위치에 있다. 아주 가까운 주변은 아니지만 도보 5분 거리정도에 편의점/식당 등 위치해있다. 컨벤션센터와 가깝다.
convenient location to shopping area, walking distance to wan chai area with lots of bars. no free wi fi.
very new hotel convenietnly located near shopping area. the design of the hotel is very decent. no free wi fi
This is a great hotel in HongKong which is rare Getting a taxi is difficult !
How advance is the technological facilities in the hotel. Very long process in checking in. they didnt want to give us room right away (though we reached there by 4PM), but after insisting for a long while they finally gave us our room.
Location is great, room is quite spacious and bathroom is roomy. Overall I'm very satisfied with the hotel. My booking.com indicated breakfast was included, but it was denied during check in. I had to send e-mail and call manager to clarify this. Btw, coffee at breakfast buffet was sour and tasted like yesterday's coffee.
brandnew hotel with good location and view into the "Happy Valley". Great outside pool on the roof. breakfast room too crowded and noisy. Breakfast extremely expensive.
Beautiful view of Victoria Harbour, location close to shopping Nothing wrong
Very attractive, comfortable room. Restaurant closes at 12, upper level bar was reserved for a private function. It was impossible for me to have a drink or eat after work.
Good value for money. The staff was not well-trained. The concierge did not provide good avdvice. Breakfast staff spoke little English.
the location, and the service was great... Room was clean and mordern..
The included breakfast was below expectations and we ended up eating breakfast at Starbucks!
The location was excellent. The room provisions was up to my expectations despite my usual business hotel stays. 1. there was a fair amount of hair stuck under my room slippers, perhaps the removal from the carpet was not ideal. 2. I expected better toiletry provisions like soap and shampoo packaged instead of a dispenser 2 in 1.
Central and functional for my one day visit and meetings Could upgrade broadband to wireless
Good location. Would be nice if there is a bathtub.
The size of the room was plesently surprising for a Hong Kong hotel. The included breakfast was unexpected and offered a good choice. The lack of bar soap in favor of liquid pump soap, particularly in the shower, was not appreciated.
The location is very strategic and convenient. Maybe the lobby can be upgraded with live music stage.
Great location - so very convenient. Low cost - good value for money.
Convenience and good location, polite & helpful staff. Smoking smell even on non-smoking floor where I was staying.
Helpful staff, good quiet location
comfortable room , and coffee shop web servations
The staff were extremely friendly and helpful and the breakfast buffet was comprehensive and everything was kept topped-up The bed was the hardest I have ever slept in
The room service was excellent. The breakfast was excellent. The staff were helpful and spoke excellent English. This, to my knowledge, is the only hotel in Hong Kong which includes breakfast and service charge. The hotel location was not too bad although nothing touristy around the vicinity as Happy Valley is a residential suburb. i.e. lots of estate agents, a convenience store down the road. However, it only cost us about HKD30 by taxi to get to the city from the hotel which is reasonable. From the airport to the hotel, a taxi costs about HKD320 which is also not too bad. We got room service for lunch on one of the days we stayed there and they went the extra mile to prepare vegetarian meals for us which we were very pleased with. :) 9/10 The mattress in our room was very hard, however, cannot really complain as we were only there for 2 nights and the whole package was excellent value for money. The carpet was slightly stained and very little water was coming out of the shower, so not exactly a power shower BUT all in all, it is a great package if you're just there for up to a week. I would rate it as 4*.
I was pleasantly surprised by this charming, clean, classic British style little boutique type hotel. The location for me was perfect. The staff was wonderful. The daily complimentary breakfast was good enough for me (I'm a vegetarian). Overall, I am very happy with my choice. The poor behaviour of the CHinese people from China. I can tell the visitors from China are really not your worldly travellers and acted very badly. Make sure you ask for non-smoking room, you might be able to avoid the mainland Chinese as your neigbors because they are all smokers.
The staff were exceptionally helpful and friendly which made our stay much easier.
The location of the hotel which is convenient for me to move about. I can just hop on to the tram and get to Causeway Bay which takes just about 15-20 minutes. You may like to know I have stayed in Happy Valley for 7 years in the 90's. It would be good if the hotel provides complimentary newspapers to room guests. May be you can suggest this to the owner.
카드보증금관련 처리미숙, 문의할때까지 카드관련 어떤 안내도받지못함. 방청소를 해두지않음. 객실청소 꼼꼼하지않음. 객실비품 관리상태 엉망임.
코즈웨이베이에서 놀기에 적당한 위치였으며 옥상의 풀장이 아담하지만 조용히 즐기기에 좋았음 침대청결도가 조금 떨어지고 조금 오래된 건물이라 그런가 퀴퀴한 냄새가 불만스러웠음
쇼핑센터와 음식점 접근이 용이하였고, 호텔관리를 잘하고 있음. 리노베이션 중이라 낯 시간에는 소음이 너무 심하였고, 예약시에 이런 정보가 없었다는 것은 잘 못 된 것임.
내가 머물렀던 객실이 과히 좁지 않은 객실이었지만~객실의 거울인테리어때문에 훨씬더 넓어보이고 탁트여보였음.위치도 코즈웨이여서,이케아,소고백화점,타임스퀘어,리가든스쇼핑몰과도 가까웠음.
곰팡이 냄새가 심해서 괴로웠습니다.
Very helpful staff who really went out of their way to provide assistance.
Hotel location was great, hotel was clean and breakfast was rich. After checking in the hotel, we learned that the hotel is being renovated and that noise may intefer our stay.If I have known this before booking the hotel ,I would not choose this hotel.
The hotel was very comfortable and the location was good. A lot of negative reviewers complained about the renovation noise, but we didn't hear any noise at all during our 5 day stay. The rooms were very nicely renovated and there is a very nice park within the hotel which my kids loved spending a half day playing at.
staff friendly and efficient room fittings little tired
This was my primary hotel for HK. Many stays. Treated poorly. Escorted to door like bad guy. Mgr offered water as cure.
vier & location
Perfect clean little hotel. Great location for exploring. The lifts need sprucing up.
I appreciate the quirky location and neighbourhood (nestled amongst interior design shops and residential district). The room including the bathroom is decent and clean. The accessibility of the hotel to food and Causeway Bay MTR station is also another plus point. The service staff in general were not too friendly and meticulous but then again, almost every service staff in Hong Kong has the same attitude. The hotel failed to check my room thoroughly after the previous guest checked out because I found spoilt pomelo in the fridge. Surprisingly, the wifi connection was pretty slow despite its name. But all in all, I had a good experience with the hotel.
Internet access included in the rate, although speeds were slow. Nothing much superior about this hotel room or the hotel itself. Shame as it could be a really nice designer hotel but so much looks unfinished, unclean , poorly planned in terms of layout. I have since read quite negative reviews and I would agree with them. For the standard of the hotel, the price seemed expensive compared to what I have experienced in Hong Kong before. All quite disappointing. Mine was a last minute trip and availability was limited but I wouldn't choose this hotel again.
I liked this hotel because it was close to the embasy and I booked it only 3 days in advance. I didn't like the fact that they don't have any car service.
The fast wifi was great. Check-in time was 2pm.
very close to the downtown center shopping mall no swimming pools
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
Staff were helpful and room was always made up whenever requested.
services & facilities not as good as previous years. hotel run down.
close to shopping area hotel too old
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
I stayed there on 2 occasions a few days apart first time I liked my room on the 20th floor 2nd time I stayed there I was on the 16th floor and found the room dissappointing small and the decor very tired
Convenient, no fuss
relatively good hotel considering it is in wanchai far from MTR.
I was coming out of a month of kung fu training in the Yunnan province and wanted to stay somewhere comfortable, in a good location, with a better price. Charterhouse greatly exceeded my expectations!! They were very accommodating in all categories and had by far the best hotel gym I've ever been to. I would definitely stay here for your first night getting your bearings in Hong Kong in comfort and ease. Literally nothing. For the price, there was absolutely nothing to complain about.
The location is excellent, it is between two MTR stations and in a quiet location. It was quite comfortable for what it is. Needs a refurbishment and bed linen is a bit grey, old and stained.
Very easy to catch a night bus to the airport. Small
Good value, friendly staff, nice location. Our room was right next to a room being renovated and it was VERY NOISY. Room should NOT have been sold - should have been left vacant during renovation
Hotel staff was polite, service minded and capable. Breakfast was excellent. Given the age of the hotel, the old decoration and compared to othet Hong Kong Island Hotels, the price/quality ratio is too rosy! However, the hotel was under decoration and they did it without noise! That is something!
Beds are comfy.... Had to leave because the bookings in the area and too expensive.
The rain shower in the signsture room was heavenly. Location was great and handy to services. Hotel Shuttle services were prompt and luxurious. There was a late check-out offered as part of package but we weren't allowed it, also offered selection of pillows was unavailable. Room Service and Operator services were rude. Also the signature rooms, the aparent highest quaility suites, had no windows and felt like being in basement instead of 2nd floor.
Freliendly staff Room smelled very very bad. Moldy damp
Staff friendly,good service, concierge knowledgeable and helpful - Champs Bar good. Walking distance of MTR, ferries and Shopping Malland loacl food markets. Rooms adequate but a bit small, likewise corridors narrow
Room are cleans 1. I booked a king room and been told only double bed room After I mad a fuss the staff got me queen size bed... 2. I asked to extend my check out. I stayed until 7pm they charged me full fare for the night....staff totally not helpful in this concern. This hotel is a real nightmare with check in / out extension 3. No brush teeth in the bathroom. Need to ask everytime 4. Can not get a single plate delivered in the bath room 5. Need to ask a second large towell Overall very light service for a 4 stars
위치가 좋아서 쇼핑이나 비지니스에 좋았고욕조가있어서 좋았습니다
가격 대비 만족도 별로 없었음
객실이 가격대비 깨끗해서 좋았고, 교통이 편해서 쇼핑이나 관광시 편리했다. 묻지 않아도 디파짓에 대한 안내를 자세히 해줬으면 좋겠다...그리고 호텔인데 욕실엔샴푸, 컨디셔너, 바디 클렌저 구분이 없이 그냥 한가지...뭔가가 있었다..
처음 객실에 들어갔을 때 기대이상으로 깔끔하고 좋았습니다. 혼자 여행하는 사람이나 동반자 한 사람 정도 있는 사람은 사용하기 좋을 것 같습니다. superior room이었는데 샤워기도 고정된 것과 움직임이 가능한 2가지가 있었고, 치약, 치솔 등이 구비되어 있어 편하였습니다. 또한 아답터가 객실내에 비치되어 있어서 따로 준비해오는 불편함이 없었습니다. 특히 지하철 역이 가까워서 다른 지역으로 관광하고자 하는 사람에게는 매우 좋은 장소이며, 근처에 세븐일레븐 등도 많아서 야간에 필요로 하는 물건이 있으면 구하기 쉬웠습니다. 조식 및 인터넷 포함 옵션이었는데 조식도 나름 깔끔하였고, 인터넷은 가끔 끊기는 현상이 발생하였으나 쓰기에는 불편함이 없었습니다. 총 5박 투숙하였는데, 3일째부터는 아래층인지, 위층인지 비금연층에서 나는 담배연기가 그대로 들어오는 것 같았습니다. 또한 벽이 얇아서인지 옆방의 소리가 들리는 경우가 있었습니다.
가운데 위치하여 이동하기 편리함 직원들의 태도가 불친절함
청결하고 지하철역과 가까운편이며 번화가에 위치해 있어 편리했음. 직원들도 친절한 편임. 싱글룸이 없어서 혼자 여행하는 사람에게는 메리트가 떨어지는 것 같고 방에 습기가 차있어서 불편했음. 거리상으로는 지하철과 가깝지만 가는 길이 좀 불편하고 외진 골목에 숨어있어 처음 찾아가는데 헷갈렸음.
교통도 편리했고, 직원들도 친절해서 좋았습니다~ 없음
가격 대비 아침식사제공이 좋았음. 두 방 사이 이동 문이 있었고, 그로 인해 소음이 심했음.
쇼핑을 목적으로 갔던 여행이라 위치는 매우 훌륭했습니다. 호텔 직원들도 대부분 친절해서 좋은 기억으로 남을것 같습니다 조식 및 다른 음식은 별로 였던 것 같습니다
인터넷홍보한내용과 크게다르지않아 불편이없었음