friendly staff, very good buffet breakfast for the less price, there are hundreds of options in the same area, with the same quality, so after staying in elios the night we had reserved, we found a hotel (liberty 3) just 20 metres away with the same characteristics that was 30% cheaper, so we moved.
The lcoation was good and the door staff were helpful The room was dingy and the breakfast wasn't good. The table had little bugs running around and it was dirty.
Clean rooms, good breakfast with a lot of choice and a nice view to the city (12.th floor), helpfully staff, very central in city. A few rooms have only very little windows where you can't see anything. Loud in the morning, the walls are clairaudient (the room-service starts early, so you might wake up)
Please write at least 15 words a bit smelly.
good value for money. staff were good. got upgraded due to poor room in old part of the building One side of the hotel is extremely damp, with bad smell. I asked for a different room, and eventually got changed into a better room.
The situation of the hotel in the center was perfect to visit saigon. The staff was really nice. The room was interior and in the 3rd floor, the noise of the machines was enoying
Staff were very helpful when we were dealing with flight problems and they also collected some shopping for me. The pool wasn't available and we booked the hotel as it lookied like they had a very nice pool. Also, we couldn't change our booking without losing all of our money.
It was well located within the city, just next to a 24 hour mart. The facilities were decent, and the bed was comfortable. The bathroom didn't have enough towels, and the water from the shower kept getting all over the floor, despite our best efforts. The staff was strange at times, at one point asking me 3x to look at my keycard even though I'd shown it to them already. I didn't understand what they were doing. Also, there was no breakfast included.
Fantastic location near Ben Than market and easy walking distance to Reunification Palace and War museum. Shopping malls close by. Staff very attentive and look after you very well. Hotel contemporary, in good condition and excellent value for a city break. Buffet breakfast very good and changed daily. Cannot recommend this hotel enough and would certainly use it again. Swimming pool is an oasis after the frenetic pace of the city.
Everything was very new and clean. The bed was comfortable sheets and towels all good.
Very easy to get around HCMC and are right in the middle of all of the sites. We had such a comfortable stay. The staff were very willing to accommodate changes. In fact, we were able to check-out at 7pm as our flight was 9.30pm. The spa was great, had a massage each day. Nothing we enjoyed our stay.
Location - in the "center" of District 1 but on the less commercial side. Price - very reasonable compared to other 4- or 5-star hotels nearby. Comfort - all facilities are brand new and rooms are stylishly decorated. Amenity - free breakfast/internet/airport pickup/laundry (3- piece/daily) Some parts of the hotel are still under construction so there is some noise in early morning/later at night.
Very noisy! Our room was upgraded to superior room but was right opposite to the store room. Those house keepers waken us up at 6:00 every morning! Fortunately we stayed for two nights only!
The location close to markets. The Hotel was not ready for guests. Jackhammer and constant banging from 7.30 am to 9.00pm. It is a work site and should not have been advertised as ready for business.
Central location is a big plus. Nice rcooms- large and comfortable. Friendly and efficient staff. Nothing we do no like. Everything perfect.
Room was nice and the happy hour that was included Breakfast ended too early and was not that good
Good place to stay for families, group travel, comfortable and clean Suggest to change the floor tiles of lobby
the hotel was great in general. we only stayed one night but because it is centrally located we were able to get the vibe of the city. airport transfer is highly recommended if you are a first time Ho Chi Minh city visitor the hotel is located on a very busy street, but I can't say this is a downside as the room was quiet and it gives you the advantage of stepping right into the chaotic streets of Ho Chi Minh City
Nice hotel, good location , KL spa is greats , staff speak English very well , breakfast buffet is wonderful have a lot of choice. Thanks very much for my holiday.
Good location , staff friendly and helpful ,very clean and comfortable .If I back to Viet nam will be come back this hotel
The hotel is beside the Ben Thanh market , we can by tour at the tour desk too easy , staff friendly , hotel clean
Really Good Value for ones'' monies! Pity the the room window was facing the wall of the other block.
Good location, nice breakfasts, small rooms but comfortable. Interesting massages. Noisy rooms at the front side, even in the new block. Small rooms also means it gets warm immediately if you turn off the airco. Computers with internet available, but slow and full of viruses - simply not usable.
Excellent staff, good hotel for short break. Decor in rooms looked a little 'tired'.
The location The ridiculously small pool.
Seaside, hospitality of the staff. Noise from the children and vietnam guests.
Good hotel in the middle of the city. Good service.
Fantastic location, very nice hotel. Clean rooms and bathrooms. Restaurant fair to good and breakfast very good. Bathrooms could be updated but they were clean.
Very nice hotel, liked everything
Good location. The hotel was overpriced compared to other hotels in the area.
I liked the lobby, pool and gym. The guest room was old and outdated. Carpeting was frayed, bathroom fixtures old, hallways smelled very bad due to overuse of air freshener. I wouldn't stay there again unless guest rooms were completely remodeled.
The Location was ok.. Hotel Staff and Room Hygien was an issue
They were kind and friendly and tried their best to fulfill my requests. I have seen other hotels during my stay in Ho Chi Minh, and I was glad that I chose to stay here. Perhaps compared to the other hotels, the hotel was located in a slightly far side of the main streets. However, this was not a big problem since things were easily accessible by foot or taxi.
Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop. Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop.
nice hotel and good location
Good location, cleanliness of facilities and above-average services Too pricey for comparable hotels in the region (and room price does not include even breakfast)! Internet charge is also ridiculous! No mileage given to any hotel/airline frequent customer programs.
Nice gym and pool. Great breakfasts
We were pampered with excellent accommodations and good food plus service. We could have stayed a bit longer, 8 days should have been 10 days!
nearness to the central district no wi-fi. staff does not know good english.
price of food was too expensive so we decided to skip meals there.
The steep increased price compared with previous stays.
Location. My boss had reserved my stay in this hotel and guaranteed with his credit card. However, you staff had asked me for my credit card and I gave her but the credit card doesn't work and she requested me to give cash when I don't have usd cash with me. Therefore, I told her that please put the guarantee under my boss credit card but when it come to check out I will pay it myself. She just doesn't understand me as upon my return to my hotel room there was a message that I have to go to the counter to verify that I will pay the check out myself. Unbelievable isn't it? The very next day when I checked out my credit card works just fine!
Great location, only 20 minutes from airport. Helpful staff and quiet, spacious, rooms. Internet service quite good, compared to may other hotels. Good business hotel.
Location. Right on new mall and overlooks the Meekong River. Staff tried so hard to assist us and the breakfast was supreme. Our room was very good value. The construction of the subway mall outside the Duxton is now minimal and almost fully completed. The staff bent over backwards to help.
Central location, helpful staff, excellent breakfast. We were upgraded to a suite without asking for it. nothing to complain about, we were staisfied
Location and ambiance Breakfast ( rich and satisfactory ) being displayed on the rooftop is affected by the sun and flies , not a pleasant sight...
Excellent location. Front desk staff aren't friendly. More expensive compared to other hotels with the same quality nearby.
Friendlyness of the staff and location
its location, the fact that it is an old hotel and has been renewed, it has some history
I found the hotel to be one of the best I've stayed at. The check in process was simple and quick (and ready 15 minutes after I made the booking online). The room was well maintained and the staff courtious and attentive. I would have no hesitation booking with this establishment again. Food service was excellent The elevator was a little slow but this was a very minor inconvenience.
Style, atmosphere Road noise
For a stay of 5 nights we asked for a twin-bed room quiet and with good light.Our room was a queen-bed room with a no-view window to a backyard, the windowglass was whited, if we opened it we could only see dirty canroofs.The room was on the 4th floor, just under the kitchen or cuproom where breakfast was prepared, everyday before 6.00 am.we were awoken by the sound of the maiden shooes.The room had very bad natural light, in the afternoon we needed to turn lights to be able to read. Brekfast was served till 10, even in the weekend, and 10 minutes before 10.00 they were allready preparing closing.
Excellent 5 star hotel with a very French feel about it. Great views of the river from our room but not all rooms have this view. The room was spaceous and exteemly comfortable but the bathroom didn't have a separate shower compartment. You had to shower in the bath. The staff were very helpful and all spoke good English. Excellent breakfast buffet but because it's mostly outdoor seating this is limited if it's raining. Walking distance to most of the city landmarks and some great shopping right outside the hotel. Highly recommended. There were several places where you could get a drink but there was no 'really good' bar.
great position, lovely old building some of the staff very good, some miserable and not good. We had a problem with a taxi that was called in front of the hotel, the security explained where to take us, the driver did not know where to go, afetr driving around for about an hour we went back to the hotel and had to pay full ammount, when we complained about this, with the driver and concierge of the hotel, the concierge did not help us at all and was quite rude and aggresive!
we would like swimming in the pool and have a breakfast
the middle of the city centre and international standard
Nice hotel, an oasis in the busy noisey city. Waiting staff were not very polite unlike the rest of the staff.
Club service with meals all waking hours is great!
The greeting from the staff, extremely helpful we relly enjoyed the experience. The change rooms poolside where in a shanbles, very disappointing
Good city hotel. Close enough to city center. Nice pool on the roof.
It was good for the most part Rooms way too small‼️‼️‼️
luxury, convunient, good restarants, excellent service
I would actually consider this a 'luxury' hotel by HCMC standard. Interior decor and ambience are classy and posh, and pretty well-maintained. Location is a little out of the way from the main city attractions and shopping but the hotel provides half-hourly one-way shuttle bus to the trade tax centre and benthanh market. Definitely not a budget hotel, but worth a stay if you're on a business trip or feeling like pampering yourself.
Location is a 5 minutes taxi ride from main area of town, staff are excellent however the rooms could do with updating a little
Size of the room Amenity kit in bathroom Saigon Saigon Bar (Rooftop) -
I think it is arguably the best located hotel in HMC. The rooms were large, clean and well serviced and had the biggest bed that I have seen. Nothing worth mentioning but if I want to nitpick then the restaurants are not up there with the best.
The most enjoyable part of my stay was after checked out and left the building. I am afraid to inform you my stay was quite unsettling, mainly due to the reception and staff being quite unfriendly.
Service oriented, friendly while remaining professional, good selection of services spa, restaurant, bars and reception, free WiFi. Lighting in the bathroom was poor and decor of bathroom is very 90's
Central to business district, restaurants, close to airport and very efficient quality hotel All ok
This hotel is nice enough and has a fantastic location. We had just stayed in Singapore earlier in the week and thought there was no comparison. If you really want to spoil yourself- try the Park Hyatt right across the street. Everything was good- just not amazing. I might also try New World Hotel or the new Intercontinental. The location for both New World and Intercontinental aren't as good but the Intercontinental is brand new and may have higher standards. I believe the New World is foreign owned and managed. No glass showers, difficult to use key in elevator, room smelled a bit. While they tried, I didn't feel like it was really 5* service.
The Hotel Location is very good, very close to shopping malls, easy access to the rest of the city. highly recommended for Business Trip. Hotel staff don't speak good English (very poor pronunciation).. difficult to communicate.
we liked everything about this hotel
Excellent facilities and location. Food is superb. Highly recommended!!! None
The bed is comfy..
Perfectly located hotel for exploring the city. All the staff - including the maids - was very helpful, friendly and attentive. Clean rooms with bamboo hardwood floors (mine had not a view, faced inner courtyard and was very quiet). Opulent breakfast buffet (western an asian style). Nice and clean roof-top pools and gym. For gamblers there is a small in-house casino. It is not the newest hotel but one with charme. Only glitch was that the air conditioning positioned near the ceiling could not be switched off with the remote control provided, so I switched it off manually).
Got a free upgrade to a suite. Was a wonderful suite, super clean. beautiful bamboo hardwood floors all over that got polished every day. staff was super friendly and helpful food and drinks at hotel are over priced.
very good location The hotel is old and rebuilding some parts of the hotel. but nobody told us when we were booking. feel a bit disappointed. but the location is perfect.
Great location, spacious room, great breakfast, roof top pool, helpful staff. Brought my husband a birthday cake for breakfast and later in day....made it special. Happy hour 2- for-1 was unclear to execute.
We stayed on the fourth floor. We were woken up frpm the noise from the restaurant on the fifth floor during the early hours of the morning. The refurbishmnet work also meant overall we suffered from a very noisy stay.
Location is ok The room we booked was a disaster, they moved us to the new wing but charged us more for it. The staff were not friendly at all and all they care about is how much tip they will get and th3e service is not great
The location, the room is very comfortable, friendly and attentive staff. The interior is rather old looking and doesn't reflect 5-start hotel.
Tried tol fob us off with a room with no window when we had booked a junior suite with balcony. We insisted on room we had booked and were told we were being given an upgrade. This was a lie as the room we were given was identical to our friends room who had also booked a junior suite. Found renovation a problem as there was a constant small of paint thinners on the passageway to our room which did not help husband who has a lung problem Being in the centre of Saigon
Everything Did not get to stay long enough.
Great spot for city access and historical significance.
Their hospitality is amazing. I was way early to check in, but I got a room. Every staff asked me if the Rome is ok and if I need anything. Welcome fruits. My room didn't have a view at all.
Great location to all the great Saigon sights
The friendliness and helpfulness of the staff, particularl the front door men, the lady who cleaned my room, and the front desk staff. no fault of the hotel, but the noisy traffic outside was the only complaint
My room overlooked the park which was very pleasant. Very clean and comfortable. Within walking distance to most locations.
I staed with my family in Deluxe room, it was specious enouph for my 13mth son. The breakfast was excellent, every day was new adds-on of meat dishes. The massage centre was very bad, i placed an appoinment but was not get in.....without any reason...Also you can hear noise in the morning from the main road and it is quite a distance to the popular Ban Than Market.
Pretty ok staff who speak good English. Excellent house keeping, amazingly big room for that price. Very poor breakfast for the European taste, avoid the rooms at the park side of the hotel, since there is a group who practice morning gymnastics with very loud music from 5 am. Impossible to sleep!!!!!
The location is perfect and I liked the colonial style of the hotel (built in 1880). Some facilities could be renewed (e.g. the showers are rather poor). We had to change room twice. The first room (twin beds only) was on the 1st floor and by far too noisy with a window facing the hotel bar. The 2nd room was on the 2nd floor and great with a blacony to the courtyard. However, the shower broke at 3am and we had to change to another room which was not as good as the 2nd one.
Good location, decent value for money a little noisy and service (one receptionist in particular) can be improved
A spacious, character-filled, historic hotel in the perfect location to explore central Saigon. Every hotel we visited in Vietnam shared the same trait - a harder-than-average mattress.
The main advantage of this hotel is that it is centrally located. And for those who like staying in a hotel full of "history", this is the place, but do not expect service up to international standards. Staff is not really welcoming and behave like civil servants. Rather poor breakfast for this category of hotel.
Historical style hotel (1880) with excellent location (Opera view). Fair value for money. Nothing special except of it's history. No pool.
Very good positioned to explore the City walking. Very big room but quite noisy at night (old windows), bathroom somewhat oldfashioned. Breakfast itself was good in a nice location (patio) which was, hoewver, very noisy due to all the aircon machines.
the concierge very helpfull, wiffi working well and free access even in the room
the hotel was in a very central location and we felt was good value for the room rate. All staff very very helpful would like breakfast to be continued to later time 10.30am
Great location, very spacious rooms with nice wooden furniture and luxury decoration
The hotel is in a very good position and looks very clean and attractive externally. The bathrooms need updating. Our bathroom was very old and smelled musty.
The breakfast was very good, however the pool was no working, a fact that impacted on our holiday- and our belief of what was available at the Hotel. Some staff no helpful, seemed to be present but not available or willing to assist. The price of transport to an from airport was excessive compared with local prices, and reflected poorly on the Hotels image.
Its a great value hotel in a reasonable location, perhaps not quite as well located as some of the better know HCM hotels but represents much better value. The apartments are huge. Having to go to the coffee shop nearby for breakfast wasn't great, choice very limited. There are no C Stores anywhere around the hotel so if you feel like a late drink drink or snack its a long walk.
The rooms were really nice and spacious we loved it. The pool was lovely. They do not have any restaurants. The breakfast was good different every day.
Calmness for beeing in such big city.
Clean. Good bed. Fast wifi. Warm room.
location and rate
Great place, right in the centre of it.
Buffet breakfast is very good, so many choices from fruits, juices, main course and desserts. Wifi in the rooms is another plus factor
it was fantastic location. close to travel street as well as big market(city centre) the staffs are friendly. compare to price, it was fantastic staying the towels are not dry sometimes. a bit of smell.
The hotel is near by market and reatuarant,so it was convenein for us.
Location Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)