The dolphin experience! Shopping! Need more buses to shops
Great hotel when traveling with kids. I could eat breakfast and keep an eye on them as they were making sand castles. No beach on Waikiki would be this safe for kids as they're too crowded. The mattress was just awful!
Private beach means it is never overcrowded. Friendly, professional staff. Dolphin Lagoon a must experience for kids. Big, comfortable room with comfortable bed, nice bath amenities. All toilets have a bidet, which is a nice surprise. Beautiful grounds and atmosphere. Above average humidity for this time of year. We were told it was due to the El Nino from winter. Small pool (and number of chaise lounges) that can get crowded quickly. Food from the Seaside Grill and Plumeria is overpriced and okay, at best. Drinks overpriced, but tastes great.
The staff and growns are amazing The dolidpin and turtle tanks, way to small for them to live
It was an amazing holiday, the staff were so friendly & welcoming. The room well laid out & everything extemely comfortable. The restaurants we tried were exceptional.
Kahala is located close enough to the city action yet far enough away where it's remote. Though the pool area was relatively small, it was never crowed. The dolphin lagoon and sea turtle exhibit was quite amazing. Beach was also gorgeous and calm. No complaints about the Kahala. Would definitely visit again. Wish there was good snorkeling right around there but that's asking for too much!!
No doubt, the best place to stay around the Diamond Head; dolphins living just next to the swimming pool being one of the unique "staffs" of the stay.
Perfect facility for people who do not want to stay in Waikiki
The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
Breakfast buffet is a little poor considering its cost $30 per person
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
I loved it all. Room was comfortable. Great location. Beautiful hotel.
Location was amazing. Staff were very friendly! Pool is not the nicest.
Pretty much Everything! Pool and beach seating was very limited
The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki. Nothing.
The location and retention of the old architectural features in the lobby. The rooms were average at best for a Westin. Everything was a bit dated.
Great location with great views. iPad in the the room was a cool touch Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
Location, Bar and restaurants, hotel layout. Parking and resort fee add over $60/day.
Nice location and only steps to beach!! Lots of activities and shops. Bathroom was not properly cleaned on arrival. :(
I liked that it was in the center of all the action and right by the beach
The location is acceptable and very close to the beach. Depending on where your room is located you might be impacted by the pool activity and noise. I didn't like the fact that you get a room rate online, but when you arrive there are extra fees (Resort Fee $30.00 a day, and if you valet park a vehicle, it is $37.00 a day). The fees are not necessarily hidden, they are just not posted on the daily rate schedule. You find out when you are checking in. I have stayed in Honolulu many times and these fees are normal for most of the hotels. Hence, it would be better to show all of the rates and fees that are associated with your stay, so that you can make an intelligent choice in your selection of a hotel,
Terrific location, terrific service
Close to beach and multiple shops and dining. Rooms could use microwave
The hotel is great. It is clean with a friendly staff and located very conveniently. My only complaint and my warning for folks booking here would be that the price is definitely not what you see. I booked my rooms on Kayak and paid in full at booking. When I got to the hotel I was told that there was a $30/ day + tax charge for staying in the hotel. To self park in the hotel parking garage is $35/day or you can valet park for $37/day. The additional $65+/day adds up quickly. Just a heads up. Otherwise the hotel was lovely.
I enjoyed checking out of this hotel and telling them how I felt about our stay I liked none of this experience
From the moment I checked in, I received excellent service. Richard was the gentlemen who checked me in, offered top-notch service, gave me a wonderful room, made me feel valued for being an Elite Marriott Rewards member, thoroughly explained the Resort Fee and Package. I enjoyed my time there and wish I was there longer. They did charge me for valet parking when I only used guest parking. I had to get that corrected.
Out of waikiki, room views
Whenever we asked for service, (maintenance, engineer, housekeeping), they came within 5 minutes.
front desk staff, courteous professional bar staff, main lobby friendly helpful
It is a fantastic facility. I enjoyed my stay Nothing I didn't like
The spa is awesome. We spent 2 nights here, it doesn't worth the money. The hotel in Wakiki is generally expensive, but if you want a 4 star experience, choose hotels like Sheraton or Westin. Need to pay extra for wifi, parking, even water after first night. The room is quite small for a 4 star standard.
Close to everything in Waikiki but not in the midst of the resorts Dirty stain/spot on floor in bathroom next to tub was there every day even after cleaning. All else was nice.
The hotel is nice. The views are pretty. The staff were courteous and helpful. It's clean. The location downtown is close to most everything. It's not on the beach, which isn't a deal breaker, but I wasn't feeling the "Hawaiian vibe". It just wasn't there. Everything closes super early, even the hotel bar and it's all sub par, nothing too fabulous. I guess the word I could use that would fit this hotel is generic. It's not holiday inn generic, but it's definitely not worth the price, the parking fees, or the resort fee. I didn't feel like I really fit in too well either. If you're a tourist to Hawaii and you'll barely spend time at the hotel, this is the one if you're willing to pay the price. I also didn't feel like I fit in here. If you're coming from Japan though, you'll fit right in.
The hotel was under renovation but the staff was so amazing. It totally made our stay. Will surely stay in the future.
Everyone on the staff is super helpful and friendly. The rooms are immaculate and the view is amazing With the Renovation Discount it was about Half price maybe even less than half and absolutely an great value Nothing
Unbeatable location in Waikiki. Our room had a great view of both Diamond Head and the beach. The staff was friendly and accommodating. The bed was comfortable. Best shower head ever! No use of the pool after 6 p.m. is a ridiculous policy.
Great location, budget accomadation. Restaurant very handy and food great. Poor facilities.
Friendly staff, great location. Lacks a fitness center and the pillows and towels were standard.
Location Paying for Parking, not enough drawers in the rooms for clothes. Bathroom too small
very good staff
the beds were very comfortable; the staff was extremely courteous and helpful; good wireless internet connection; also, we really enjoyed lulu's restaurant, and having the convenience store right in the hotel. nothing.
Excellent staff and a great view over looking the beach and Diamond Head I would like laundry facilites available to do your own laundry.
made reservations 3 months in advance and requested a room with 2 beds, but when I arrived I was informed that the hotel was full and all they could provide was a roll away bed. I was never contacted about a room with two beds being available in the 5 nights I was there. Also, when i first made the reservation, the website advertised flat screen tv and microwave in the $89 room. The website now says that the upgraded rooms have flatscreen tv and microwave for $99. Interesting change from the first time I saw the site.
The Hotel is in the heart of the most live area of Honolulu and its beach is a safe family beach
Great location. Friendly staff. The hotel could use a little "updating" - but great value for money.
Comfortable beds. Great view and right across from beach. Staff was friendly and accomodating. Could use thicker pillows though.
Location was brilliant, right across the road from Waikiki beach. Staff we're helpful and room was clean. We had a comfortable stay. Excellent value
I liked everything. The room was beautiful, the view was spatscular and the staff was always friendly. I did not plan on all the hotel and parking fees and the front desk was able to work with me by signing me up for the club membership and giving me a military discount. I will deffeintly be coming back and reffering everyone to this Hyatt!
Nice and clean modern bathroom Beds were just awful and uncomfortable... Spa was not a high value experience
King size bed, quiet/clean room, n location perfect walking distance yo beach n shops
Everything That we had to leave so soon haha
It has pretty nice view and close to beach. I booked the room which has king bed and ocean view. But when I visited hotel there was no room of right that. I heard that my wife and I gotta stay 2 single bed inspite of we were in honey-moon. Staff in hotel told me "We do NOT guarantee the room type whatever I booked the room via Kayak." I claimed 3 times but nothing changed. Finally we spent more money($25 per night) to upgrade king-bed room. I wanna say u guys going to stay this hotel "They do NOT guarantee the room type."
I liked the fact that the view for the room we had was pretty comforting. We were able to see the ocean and close to the other shops. It was walking distance from many restaurants and overall me and my other half had a great time. I didn't like the fact that there wasn't a microwave. However there was an alternative to make hot water using their coffee/tea machine. But that's minor compared to some other hotels we've been in.
We liked the location on Kalakaua Ave. across from Waikiki beach and walking distance to restaurants, shops and entertainment. The pool is small for the size of the resort but we had the beach so we made it work for ourselves.
The bathroom had a bidet! Noise, overpriced, busy, the shops on site staffing was unfriendly, too service food was horrible and they only serve till pm
Very good location, clean and best value money
There was a pool, a fitnessroom and a sauna. Hotel is walking distance to the beach and shopping area, however located in a quiet street so no noise on the streets, supermarkets were close by. Breakfast was very good, very friendly staff, clean and spacious rooms. Balcony with partial ocean and partial mountain view. Microwave and refrigerator in the room. You had to pay for breakfast separately ($8.95 per person), internet was only available in the lobby and you had to pay for a modem if you wanted to get online in your room ($10/day)
the location, the reception desk, bell boy(answer lot of quistion,guid),room breakfast is not fitted for all nationalty(we are from israel), its especialy for asin people
convenient location restaurant staff at breakfast could have been more welcoming..... japanese restaurant was closed down
Beautiful location The door to the bathroom would not lock, but that was bareable; Also it took the door to the room a little to long to close. You had to stand there a couple minutes to make sure the door to your room was secured.
We found the staff very friendly and helpful and the location was quiet and within easy reach of everything.
Extreme kindness of people and careful for customers
Seemed to be going through process of converting from/to timeshare arrangement. Seemed to be going through process of converting from/to timeshare arrangement. This didn't effect service but I was always wary that someone was going to hit me up with a sales pitch. They sprayed the rooms with insecticide for cockroaches.
The staff were friendly, helpful and courteous, especially reception staff. The breakfasts (at $8.95 each) were satisfactory value for money though were a bit the 'same' each day. Location of hotel was very good ... a quiet street not far from Waikiki shopping and beaches and an easy walk to the Ala Moana Center. The hotel apologised for ongoing renovations but, frankly, they had little impact on day-to-day operations and the noise level was minimal. The room rate was very good and, together with the factors already mentioned, if the hotel maintains these standards, I will definitely stay there again.
Clean, comfortable and affordable room in Waikiki. Although they were renovating the hotel, I was never aware of any noise.
Location was great. Close to everything. Valet parking was slow. I paid for it , but could have self parked faster. The Valet scanner to call for your vehicle never worked and only seemed like one valet working at any given time. Calling down to preorder valet service did not work either.
I was pleasantly surprised with the suite. I knew it was Hilton and would live up to its name, but I never expected the size and beauty of what we got. There were 5 of us so we needed space. So I opted not to take the standard hotel route and go with a suite. It was more than that. It was an apartment! 2 full bedrooms, two baths, a spacious living room, dining room, and a full kitchen. There was also free laundry room nearby. All was a part of a huge vacation complex right on the beach with multiple pools. Close to most amenities our adult children wre able to entertain themselves without needing to use the rental car. The hotel staff were very nice. The only complaint wad was there was something that kept biting my daughter and we narrowed it down to the room. Even though they did come change the sheéts, she was still getting bit each day. Other than offer their condolences they did not admit fault, nor any compensation to amend for the problem. We didn't press the issu...
Booked a studio and was appalled upon arrival. For the excessive amount of money charged for what is a Hilton Grand Vacation property, I walked into a tiny room comparative to a Days Inn room, with no view, dark, dismal, with no balcony. I immediately called to reception to express my concerns and at first they weren't going to do anything. But I insisted and got upgraded to a better room, a one bedroom. It was in the tower next door, the Grand Waikikian, a 'luxury' property. The one bedroom suite was very nice. It had a full kitchen, two bedded bedroom, a big tub, walk-in shower, nice bathroom and a view of a busy intersection and other buildings from its balcony, which I never used, due to the view. Hey, it was an improvement over the studio. The Hilton property is huge, consisting of many buildings, a variety of pools, a shopping mall, and lots and lots of people arriving in busses. If you are looking for a quiet bit of luxury, DO NOT stay here. You will be miserable. But if you li...
The location is awesome, close to the beach, close to shops, entertainment etc.
Location Front desk staff were unorganized and rude. Room we bioked was not ready and wecwere given the run around
The grounds were stunning and made you feel you were in Paradise, unfortunately our room was tiny and only had 2 small windows so felt quite dark and dingy. We had booked a king bed but got given 2 doubles, when we tried later in stay to change or upgrade was told not possible as both Grand Vacations and Hotel fully booked out, saying that it did not seem crowded, was always able to get pool loungers and restaurants not busy
Many type of restaurant, pool and shop. If possible, more smoking space would be appreciated.
The location and the view was good. no cork screw in the room; you need to go to front desk to get you wine opened and Starbucks closed super early.
I enjoyed the atmosphere of the hotel! With the splendid room and quiet location, the hotel was as enjoyable as the destination!
Customer Service and plenty of amenities for kids. We stayed at Kalia tower and it was very pleasant to go in and out. No floating tubes allowed in the pool.
The Accommodation Knowing we had five in the room there was not any blankets or sheets for the extra bed
The room space and the fact it had a kitchen.Staff was friendly. Grounds were clean and beautiful. Walking distance to shopping and Waikiki. Construction next door, noisy. Remodel of one elevator made it a horrible wait each time you needed one!
Staff is super friendly. Suites are roomy and having separate living room is convenient when partner wants to rest. Market street shopping and numerous restaurants are right out the door of hotel. Beach and other resorts are across the street. We have stayed here six times and will return again.
Its location was excellent - easy walking distance to key city attractions
Courtesy room to be used after you check out (30 minutes on a first come first serve basis). Large and comfortable room. Service from Staff was outstanding. Daily parking fee, breakfast was just OK. Slow and small elevators.