I have stayed at this hotel for over 30 years under 4 different ownerships. It is a familiar and likeable place to stay. The head concierge man has been there for 30 years and this makes it seem like a home away from home. .
The decor of the room, the helpfulness of the staff and the excellent buffet breakfast.
I liked its location which is close to the shopping center. I was surprised that a 4 star hotel didn't have wifi
The hotel rooms are very tastefully decorated, modern yet comfortable. The hotel is a short stroll to the Dom.
Location and area of the hotel
Excellent breakfast! Good location and nice interior of lobby and rooms.
Great staff. Wonderful location with beautiful view of the Dom. Outstanding breakfast
I received a room upgrade. Counter staff did that bit extra to find me a room at 8am when the previous night they had been fully booked. After a 30 hour flight from Australia that was most appreciated
Nice Room, good (diversity of type of food) breakfast, Central Location - to Altstadt and to new area - Oper - New Markt It will good to have more than one access to internet, but it was good to have a printer stand-by.
good location the parking place, really needed my parking skills to drive the car in and out, not very handy that first you have to check in to park your car since there was no where to leave your car besides the parking place which you could not get in without checking in
Friendly staff, very good location, very very delicious breakfast. Very small rooms. In my room I had only a window in the ceiling, so I had no good view.
Hotel is in a central location, easy access to restaurants etc. and staff friendly and very helpful room was on the small side for 115 euros.
In the centre, near the public transport, good possibility of parking. Little space in the shower.
I've stayed in better hostels; it was super close to city centre but the rooms were not as advertised. The rooms were very small, there was construction going on the entire stay. Was not very fun stay.
Central Location, nice breakfast selection, staff helpful when required. Conus: Free Gummi bears! single room a little on the small side, radiator in bathroom quite loud,
Very comfortable, roomy and quiet suite No drinks facility in the room - no kettle for tea or coffee or minibar
Easy access to Kolnmesse exibition centre . Extremely comfortable beds . Staff cheerful and helpful. Breakfast good selection of fresh poducts. Access to oms slightly diffiult due to combination of stairs and lifts making movement of suitcases difficult
spacefull room excellent breakfast selection and helpful staff. very central for sight seeing and shoping. we were on the seventh floor but still heard a slight hum from the bar on the ground floor would not have liked to have a room on a lower floor because of this.
Great location, right in the middle of Koln. Near one of the Tram stops of Friezenplatz. Night life surrounding the hotel is great. just drop bags and head out to explore.
Staff are very good and friendly, the hotel is waking distance from some great restaraunts
Near location to Koln Dom. Lot of pubs and restaurants.
quiet hotel in busy city location. walking distance to Dom or underground almost on your door. plenty of bars and restarants nearby.
The hotel was well located for walking to nearby attractions and city centre. The bed was very comfortable. The bathroom was far too small (you could not even turn round easily in it!). The room was not at all spacious either - so overall it felt quite claustrophobic.
Central location just away from the hustle and bustle of the Dom area yet within easy walking distance of the main attractions. Plenty of bars/resteraunts around the hotel.
Excellent value for money
The helpfulness of the staff when I was asking questions in my poor German.
Hotel well situated with comforable rooms and good breakfast.
Staff were very helpful and friendly.Location is excellent for nightlife and access to the good transport network.Will stay there again!
The location of the hotel is very good, on a street full of pubs, bars and restaurants. Despite this, in the rooms it's quiet at night. The nearest subway station is 100 meters away.
do not have SPA in Hotel, massage, sauna ....
All staff were very friendly and obliging.Enjoyed the club room and facilities.Good location. Airconditioning not as good as should have been in bedroom section
great location, decent sized rooms, very good breakfast included. Staff helpful. mildly disappointed with the spa, very 1970s, but great steam room still. would return!
Loved the bed.... very comfortable. Even though we were in the middle of the city it was nice and quiet. We wanted to go out for dinner, it was already late and we asked for help at the desk. They sent us to a restaurant that was closed and had no further suggestions, thanks to a local taxi driver we had a wonderful meal.
Our second stay here and my second review on booking.com. I find it difficult to deviate from my previous glowing report. This hotel scores very highly on all fronts. One of our favourite "weekend-break" hotels.
Warm welcome and information. Staff were excellent. The pool was too cold!
Location, good breakfast The room wasn't ready for the time of check in though it was around 3pm; The staff didn't make the bed during the room cleaning, took only empty bottles; Shower was almost broken; Room could be bigger for a 5 star hotel.
Disappointing for a 5 star hotel. Price of WiFi at €12.50 per day - broadband availability when traveling is nowadays a necessity so include it in room rates. Rooms and bathrooms pretty standard and a bit tired. Staff somewhat clinical in their manner.
Club Room High Price 400 EURO for first two days ridiculous for this class of hotel
Great bed with nice pillows and sheets. BIG bathtub! Good breakfast. Enjoyable pool & sauna. Extremely accommodating staff. Nice location for sight-seeing. Some of the spa/sauna facilities were under construction.
the breakfast was wonderful, lots of choice and was included in the price Wifi was in my room not really there, I had to go in the hallway to get reception.
Very good location, in between two tram stops and minutes from main shopping area/Dome. The hotel did not have a no smoking policy.The hotel was being used by visitors to the trade fair so guests were returning at all hours of the night and I was able to small cigarette smoke whilst I was trying to sleep which I found very worrying.
Excellent staff (for portuguese people you can find a portuguese employee in the breakfast room), good location (15 minutes by foot to the city center and only 2 subway stations till koln central station)
The location The staff were the most rude people i have ever met, who lied to me, promised to call me & im still waiting, At 6.30am on Saturday they told me the manager would be in at 7am for me to speak to, by 8.30am i was told she was still not there, I ended up waiting in the hotel until 11.30am when i was told that the manager had phoned the hotel but had not the decency to speak to me just sent a message via the reception staff that she would call me later that day. It is now 3 days later and i have still not heard. This has made me so angry because i was ready to leave the hotel at 8.30am and utilise the time to see Cologne but instead i waited for many hours for nothing. Ive so many complaints about the hotel, by far the worst ive ever stayed in
Sunny bright room (on 4th floor) excellent bathroom, good breakfast, and staff helpful and friendly. Great location for shops and local transport system Room rates appeared inflated for exhibition period. This would apply to other hotels I'm sure
The staff was very friendly, helpful and multilingual. The breakfast (French, English or German style) was excellent. The room and public areas were kept very clean. The bed was too hard (thin mattress) for my liking, though this is common in Scandinavia and Germany, I understand.
The hotel staff were very friendly and helpful, nothing was to much trouble for them, the location was also very good. The breakfast was ok but could have been better
Easy access to city centre. Quiet and clean, though simple. In today's lifestyle wi-fi access should be universal and free.T-mobile abuse their near-monopoly in Germany.
Breakfast The room was tiny and old looking, The wall too thin i heard all my neighbours noises. Half of The employees speak nothing but german
The location But what else than complaints for this Hotel? Based on the Value for money is the most expensive hotel I have ever stay, by far. If I have seen this hotel I would never pay 165 euros per night . A fair price for this hotel is 55 to 75 Euros per night.
The proximity of the hotel to the Cathedral, train station, shopping, and other amenities. The shower was great! It was quite expensive for what it was.
excelent location (a few hundred meters away from The Dome), helpful staff, clean, all the hotel is non-smoking area they should definitely upgrade their elevators
Excellent close to the centre and the very good public transport system. Close to a wide selection of restaurants the hotel was clean, very nice room, the breakfast buffet was great. As a family we all enjoyed the Hotel
Excellent location at reasonable price. Basic comfort but clean room.
Friendliness of staff, great location,good size room. None, but can someone explain to me why all the beds in hotels that I have stayed at in Germany are so low.
The friendliness and helpfulness of the staff
rbeakfast very good, lots of varieties window to outside restaurant side can get very noisy.
size of room and location of the hotel if the internet is free of charge, it will be perfect.
Nice room at the back, pleasant staff, good location Try to avoid a room at the front as after midnight guests have to buzz to enter.
the cleanliness, good service and the professional and friendly attitude of the staff. not really
friendly staff and nice breakfast buffet , would come back anytime . The parking spaces are not very large , but at least this hotel has some and 11euros per day is ok. there is no elevator , but for short city trips you don't carry heavy luggage usually .
Because of the short-term booking they could not give me the quiet room I asked for. Instead, to compensate, I was given an extra large room which I very much appreciated.
The hotel manager was very unfriendly!
I had a room facing inside not the road so it was quiet. Breakfast well served, lot to eat. Staff very helpful. There is private car park available. Location is excellent. plenty of restaurants around, you dont need to go down town to eat. To walk to the Dom, its not far at all and you walk through shopping area. nothing but I guess if you get a room facing the street, you might hear on weekends some noise as there are bars around but to be checked as I did not get this type of room. There is no lift but for a weekend I did not have huge luggage. It looks like you get a room on ground floor if you have lots of luggage.
The neighbourhood is great, full of local shops and bars; much better than around the Dom. (tourists that like to travel in large packs, shop in tourist shops and take the tourist train, please stay near the Dom area). The hotel itself is also very nice, the room is good, spotless, and the breakfast is impressive at least - much better than in a lot of 4 star hotels I believe. I wouldn't wish for anything else and will definitely stay here again and again when I come back to Köln. The front side can be pretty noisy on a saturday night, if you wish to sleep with the window open. As we come from a busy town, it didn't bother us though. One thing maybe - I heard the 'dingdong' of the front door very loud in our hotel room...maybe they can turn it off or low during the night/early morning?
Very friendly and helpful staff. Room was nice and big and very clean. The location was perfect for shopping, a variety of restaurants, and the sights....everything within walking distance. The parking facility was a bonus. Our room (on the ground floor) was quite warm. Since our room overlooked the parking lot, we felt we couldnt open our windows fully. We asked for a fan for our second night and it was promptly provided.
Spacious rooms, clean and in the heart of everything. The breakfast was 2nd to none. We will stay here again, and would recommend it to anyone. There is no air conditioning, but a large floor fan is supplied and works well. The higher floor the room is on, the quieter it will be due to the Karaoke Bar on the first floor. However, the rooms are well insulated from noise.
Great views... We wanted non-smoking room, none available, the room smelled terrible from smoke
The bedroom was spacious and I really liked the bathroom. Wifi in the room did not work. Upon departure, the receptionist informed that we could have asked for a cable. We know it for next time!
Th staff were very friendly and helpful and the hotel was very conveniently located. The restaurants and bars near to the hotel were of a good standard and the main shopping area was only seconds away. I found this hotel to be very expensive for what it was, maybe this was due to the location...
staff was very nice and supportive, the location is very good Breakfast food was not up to the expectation! Hussein Zebib
It was a fabulous hotel with really friendly helpful staff, especially the receptionist in the morning/daytime. She was lovely The hot water didn't work while we were there but they were getting a new boiler the day after we left.
The Hotel was not bad but as we went to Koln for the Royal Thai Restaurant we were very disapointed with the service. The wrong food was served on two occasions. We were charged for food we did not order nor eat. It was only when we complained to the Manager the price was actually reduced. We were told it was authentic Thai but it was far from it probably the worst Thai meal we have ever had and as my Wife is Thai we eat Thai food in many restaurants over the World. The meal took over two hours and as we only had one night in Koln we had no time to see the Town. I even had to get up at 6.00 in the morning to purchase a rail ticket as the meal took so long the Ticket Office was closed the previous evening.
The rooms were clean the staf very helpfull the breakfast was excellent
Location,location ,location Noise fom Kareoke bar
Poximity to city centre,