Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
outside noise level, some double glazing would be useful
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
the fact that sex workers are alowed on the premises.
What is there not to like? ha ha
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
lovely room & service no real water view at Dock House-dining room small with no view. However, breakfast at main hotel wonderful - view, service & cuisine. Sorry we took the upgrade. rather stayed at V & A with waterfront view.
Good location rather expensive for the type of room and hotel
Location Bed was hard
location, location, location.....Excellent Staff!....Great Value!!
On the whole very good with one or two small reservations Hefty charge for late check out even though the room was not to be immediately occupied
The location of this hotel is incredible, right in the centre of the bustling Cape Town waterfront....you walk out of the front door and you are where you need to be. Very upmarket and classy!
Breakfast buffet and view
Great hotel, Great rooms, Exceptional breakfast We had a "bad" luck, since our room shared a wall with a famous Jazz club Green Dolphin. We enjoyed the fine music from 8-11 in the night. (there are maybe 3 rooms in the whole hotel affected). One night we also went there. Nice club.
only the location too expensive for such one
The service, the food, the gym and the pool were all very nice. The rooms were comfortable with great views.
Location and spacious room. the hotel need renovation. The staff does not respect the guest. They made me wait at reception to go verify if I stole in the room.
The hotel was fabulous. The location and facilities were outstanding. The breakfast was wonderful. Most of all the staff was phenomenal. They were consistently courteous, friendly, knowledgeable and went above and beyond to make our stay absolutely phenomenal.
Very nice but a little pricey. Excellent Staff, nice breakfast.
The location is very strategic to tourist area. Walking distance to Waterfront Air condition is closed to bed
Attentive concierge/staff; location Check out at 10:00 a.m. is too early; breakfast sumptuous, however: poor taste/quality of cooked food. (awful) music background in dining room room service knocking and drilling work at 08:00 on a Sunday
Good location, wonderfully comfortable beds and especially pillows! Rooms a bit small given the price. Third floor windows opened widely enough for a person to fall through. Would not recommend to couple with young children
Location is an easy walk to the waterfront or the city center. Hotel staff very accommodating and helpful for first-time city visitors, especially the travel desk, who booked tours, restaurants, and transportation for us. Dining room serves a great buffet breakfast, and caters to the early riser as well as the late sleeper.
It has a fantastic location where you have easy access to the Waterfront, the staff is extremely warm and friendly and the room is comfortable.
I liked the friendly service as well as the delicious breakfast
Staff were amazing and Hotel was amazing. Cant talk highly enough of them.
staff were helpful, and very feiendly. 10 o'clock compulsory vacaion of rooms is definately at least 1 hour too early.
The service, staff were excellent, we were treated like royalty. After booking a business class room, we were very disappointed at the small size of the room for the price we paid.