Great Staff. Comfortable beds and very nice bathroom
location high cost
The location is perfect The restaurant and the lack of parking facilities
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
free WI-FI is very useful, central and quet location
Service of the staff. The lady staff at the reception was very helpful and friendly.
Everything the breakfast it's not good, could be better!
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
the rooms that the breakfast not incloded with the price of the money
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
Nice furniture, quiet. Very small room.
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
amazing service .. excellent location .. staff were extremely friendly loved everything
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
Good Location, could walk from train station and very near to the Lake and all the attractions
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
Charme, rooms and staff
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
the room ,thier customer experince nothing
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
The location, friendliness and superb help and response of the staff
Location and friendliness nein
staff support, care of the gustes cooling system (there is no Air condition)
Location, location, location Better furniture
All the staff were good and the the male manager/proprieter was exceptionally helpful and freindly. I felt very welcome at the hotel and will certainly stay there again when next I visut Geneva No
Good central location. Clean. Very friendly and helpful staff.
Staff were efficient, friendly and helpful
Some rooms are small
Clean room, good bed, good location, not too expensive Window right next to multiple street intersection , noisy all the time, window noise control need to be better.
Quite inexpensive by Geneve standards, nice breakfast included, very good location.Will surely repeat this hotel.
Price is good for a central Geneva hotel. Ambience was quirky (good) and in general the stay was good. No. However, the hotel is on a busy intersection so earplugs might be useful.
noisy traffic, electricity was off for 50 minutes one night (just our room), room was 2 single beds not a double as originally booked.
friendly staff and multilangual Bathroom is a little small
location, good views, staff excellent no
A nice, older hotel, conveniently located. Beds were comfortable, air conditioning was good. Front desk staff was very friendly. Staff was receptive to finding an acceptable room and exchanging when we were not happy with the assigned room double bed. Rooms very small. Wallpaper had handprints on one wall, but possibly this occurred when paper was hung. Retrofitted shower glass on tub allowed water to flood the bathroom.
Thought the location and amenities were fantastic. I did feel at times the staff at reception really let the hotel down. I found them to be quite moody. The doormen were excellent. I didn't any of the food and beverage facilities.
I like their staff, they are very helpful and I like the location of the hotel.
Stuff, athmosphere and locations are the main reason to stay in the hotel. In the non-smoking room at night was strong smell of smoking from another room
the view Internet conexion
Well located in the city and we were upgraded to a room with a lovely lake view. The bed was very comfortable and the room size was generous. Would have been really nice to have an English speaking movie option.
It was a great location The staff weren't as helpful compared to other 4 star standards. If I was to recommend the hotel, I would recommend a larger room, not a single room, as it wasn't that comfortable or easy to work in.
The closeness to everything. The river view also. Their attitude the first day, but after that the front desk was fine.
Close to train station People at front desk
Flexibility of staff n/a
Quality price ratio is not very high, but this is due to the price levels in Geneva in general
Familiarity from previous stays
Excellent location close to the Cornavin train station, and yet I enjoyed a very quiet room.
very convenient location (close to the station), good value for money for Geneva breakfast a bit sober
Nice comfortable room and conveniently located in Geneva. There was no iron in the room, there was, however, laundry service. Also there was no music on the tv.
The location was great, very near to the train station.
The beds were two singles put together as a double but still made up as singles which for the price of the hotel, is unacceptable is you are paying for a double. Beds were far too soft too. Overall hotel was in good location but expensive.
It was a great location for travel. Train station is right across the street yet the rooms are very quiet being on a main road Bus stops are right there and you can walk around very easily if you know the city. Price was not bad considering that you are in Geneva. Staff was always very helpful and friendly. Breakfast was a bit disappointing. The rooms are a little tight, but that is to be expected in Europe.
The location was good. The room was spacious,clean well fitted out.
Access to WiFi in the rooms kept me in touch with colleagues and with the news. The lack of good ventilation in the rooms was noticeable. It was too noisy to leave the windows open.
V close to train station, downtown Geneva, the lake. Staff were kind and helpful Room was small and showing its age. Felt more like a 2-star hotel than a 3
The room was nicely furnished and equiped, clean and warm. The breakfast was more than adequate. The down town location very convenient and quieter than one might expect. Slight smell of drains in the bathroom.
Comfortable, clean, well-equipped, efficient staff Room on street side was a little noisy, breakfast sound but monotonous.
The room temperature was much too hot and the only way to regulate it was to open the window the whole night, thus it was noisy
They offered to upgrade us to a suite Little information available freely
Very close to the railwaystation, very poor breakfast
The front desk staff was friendly and helpful. The room was very clean. I felt safe there. Good central location -- easy to get to and from the train station and airport. The hotel gave me a complimentary city bus pass which helped with getting to and from my meeting site. The hotel room was very small, even compared to other small rooms I have stayed in in Europe. And unfortunately, because the weather was warm I had to have the window open and thus suffered from considerable street noise during the night (late night conversations and early morning trucks). So overall I did not sleep well. I guess this is the trade-off you make when you get a central city location. However, I have stayed in other central city locations before and not had as much noise trouble. I guess it all depends on what street you are on. My other complaint is something the hotel could address -- very limited and monotonous breakfast. Couldn't believe they served corn flakes and not muesli. Also they didn't have yoghurt. Just the same rolls and croissants (both tasty) and ham and cheese daily. More variety would be appreciated! I would recommend the hotel, but with reservations about the noise and breakfast.
Our room was huge. We were lucky enough to be allocated one of the two room apartments. Really close to the train station.
Clean. Convenient location. I had problems gaining internet access from my room - could not access the internet from the room phone line. Rooms at the front are VERY noisy - take ear plugs. The room did not have air-conditioning - so windows had to be left open, so letting in noise from the bar opposite.
quit location, although in the center
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
Everything. It was wonderful. No
The hotel staff was prof and has the sence of perfect hospitallity
convenient, clean & good size bathroom
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
the attention of the staff to their guests
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
Staff was friendly, knowledgeable and helpful
clean, quick reception, quiet and near to the railway station. I did not like the fact that the entrance to my room was on the same floor as the breakfast room
middle of the city and clean, staff were very nice and highly recommended. Rooms are small and clean but that would do it.
really in the down town, just beside the river and a Starbuck coffe a part of the stuff (not all) was a little rude with my wife.
clean, refurbished improve breakfast
The hoteL is located at the good location and room is clean and comfortable. We enjoyed.
The great location. Big junior suite. Nice design and good staff. no room service, no good restaurant in the hotel
I m used to I m going to this hotel more than 25 years
- good quality, good positioning, personel is friendly and efficient - breakfast: might be a point of improvement, personel is a bit shy and dry: should offer the possibility of two breakfast (one with full buffet; one with smaller choice and smaller price!)
Good room and efficient staff. Also, good location.
Pleasant , helpful staff . Well situated for tourists None
good location next to railway statoin, clean big rooms. I had nonsmoking room, but through the ventilation system there was smell of smoking all the time
next to rail station,centre town location,fabulous view from 9th floor window none
Adequate hotel in a staggeringly expensive city
Free coffee and inexpensive wireless internet. The hotel's internet didn't work from my room, although it worked in the lobby. No hand towels in the bathroom, but many in Geneva also do not. The US Post Office reports a receipt signature on a mail package sent there, but I never got it.
The treadmill was out of order, need maintanance
value for money and location beds covers and blancets not clean,matres not comfort
Location next to the main station is very convenient. Cost performance is good because it may be off-season. I satisfied to stay at this hotel.
Good room and good sound-proofing.
Nice, fairly large rooms. Great location by the railway. I missed a nice hotel bar (could be located in the panorama room at the top floor)
Nice hotel room, close proximity to everything one of the front desk was not particularly friendly or helpful considering guests may not be familiar with Geneva
location missing wardrobe
It is at central place where transport facilities are very close Complimentary break fast shall be provided and microwave ovens should be a part. Complementary sonabath is of no use as it is in differernt location
It was the most reasonably-priced hotel available on a day when all other GVA hotels were full or charging top rate. And the location is good - very handy to train station and restaurants. The rooms were very small and dingy, and rather disappointing when the room rate was higher than the normal rate at superior hotels at the airport.
Location is convenient, close to Starbucks, fast foods, the lake and walking distance (10 min) from the old town. Price was OK for us, got the room at 130 Fs for a double; official fare there is 200 Fs which would have been too much. Very noisy room, with windows of poor quality that make you feel like you're sleeping on the street. Still a good deal at that price. No parking : parking at the railway station "cornavin" (5 min walk) will cost you around 35 Fs for 36 h.
The Hotel has a central location in the city and is reasonably priced compared to other Hotels in the area.
Spacy room full of daylight. The service and cleniness of the reception area was extremely poor.
The staff was helpful. The location of the hotel was convenient for transport to the airport. For these reason I would recommend this hotel, for business or a short stay in Geneva. The bed was not as comfortable as expected. It was a little too expensive for the service it rendered. I would not recommend this hotel for a longer visit, or other than business.
The bed it was so comfortable one of the best i have had in geneva
I very much like the central location close to the train station and other public transport; walking distance to many restaurants, shops, the Lake etc. I also greatly enjoyed the modern design of the hotel common areas and the room. I lliked the color scheme and the room was extremely functional. Breakfast buffet had good choices. Staff was friendly and helpful. Nothing
It is close to the railway station The hotel is very basic. Air conditioning was not working. The price is not really fair. Breakfast was not included
Location Cleaness of the bathroom and rather poor facilities. Expensive internet connection.
Very good staffs for hleping to trip the city well. The carpet and shower are very old style need to be changed.
This hotel is very close to the main station and the price is quite reasonable for Geneva standard. My room had a strange smell. Even though the bed sheet looked clean, my body was itiching all over. Next day I had to ask the cleaning staff to change by sheet and comforter. That night it was bit better but I wasn't perfect. I think the room was infested with animal flee. Breakfast was quite minimal.
Great location. Good value for money. LCD TV's. Staff was friendly. Breakfast OK. Reasonably quiet. Beds uncomfortable. One of the rooms smelled of smoke, even though we booked non-smoking. Breakfast room very cramped.
The location is perfect (near the railway station), The staff was very friendly and helpful The price was the same relatively to other nearby hotels offering more conveniences. The room could have been better (eg old carpets, one light switch for the whole room), Breakfast was just standard
Friendly and helpful staff. The bedding seemed inadequate: only a "contiental quilt" (or "duvet"), with the result that I was too hot and sweating excessively until I threw it off, and was then too cold! Rather oddly, a sachet of shampoo/shower gel was supplied, together with a bar of soap, when I arrived, but with no further sachets for teh following days. [The bar of soap was perfectly adequate to last for my whole stay.]
Location. Staff ignored complaint about midnight noise above room 36. The floor above room 36 seems to be a supply room with continuous movement of heavy and light objects.
That is an excellent hotel. Staff is very nice and helpful. Everything was perfect.
Very easy acess and convenient hotel Lift is too small
Convenience of being near amenities . Close to the railway station and shopping. The rooms were clean and quiet despite being near the main road.
Rooms were very clean and comfortable, if somewhat small. Staff were consistently excellent. Breakfast is ok, and the Brasserie Parisienne restaurant very good. The noise of the trains.
Very pleasant and cosy atmosphere throughout the hotel. Breakfast service poorly organised and some bar and dining room staff were surly.
was put in a smoking room and I'm not a smoker was put in a smoking room and I'm not a smoker. Will never use this hotel again
I arrived mid-evening on a non-planned stop in Geneva. The receptionist spoke English well and was helpful showing me where to park. The location is adjacent to the train station but was quiet at night. Altogether a pleasant stay. The price seemed a bit high, but perhaps I am not familiar with Geneva hotel prices.
The staff were exceptionally friendly, we arrived early, before check in time and the gentleman at reception was most accommodating and welcoming with a smile and kind words, they accommodated us immediately by letting us into our room. The service staff when having a drink and breakfast checked regularly to ensure all was ok, made recommendations and were extremely kind. The hotel has been recently renovated and is quirky and somewhat funky, maybe not to everyone's taste, but what it had as a real 30's feel about it, i.e. a travel hotel where one could meet all sorts of characters, write a book, and generally relax. The location is excellent for the station and for anything one wants to do in Geneva. It was not an issue for us, but the noise of the trains passing might be not to everyone's taste...to us that added to the charm of feeling that it was a true travellers place
the breakfast no free access to internet
It was too hot
Clean facility and close to the rail station.Good breakfact and quick reception . The seperate door to the Suits.The car park is a bit difficult to find when visiting for the first time.
Thge Hotel Location is very convenient (30sec away from the train station). Unprofessional and unfriendly staff (very unpolite), the hotel rooms are clearly overpriced, two lights were broken in my room (which costed 300 CHT a night!). I do not recommend this hotel.
Convinean location They must change the bathroom towls everyday
Location is very center. Room size
location to train station
location, cost, overall comfort, staff room too hot and no means of control, hotel now non-smoking but room was obviously a previous smoking room (smell and burn marks on furniture)
Very good position for exploring the city and region. Very acceptable evening meals in restaurant. Good reception desk and restaurant service. Lack of comfortable seating for relaxation.
The room was very clean. I got a room with a king size bed !
Big room. Good location in the centre of the city. I was given a room on the 1st floor right next to the stairs/elevator despite asking for a quiet room. The room was located right above what seemed to be a bar, which made it quite noisy.
closeness to the railway station & the centre of the city A bit pokey/small
Very clean. Very quiet room with the window opening into internal yard. Helpfull staff. Internet worked flawlessly. They have a small lobby/room with tables, like a library where one could work. Nice breakfast. Nothing really. It's a small hotel and everything is small. We liked it though.
good location poor breakfast
the noise outside the hotel at night prohibited sleep for much of the time
Localization was perfect! Just in front of the Geneva Cointrin Railway station to which we got in 6 min from the airport. From the hotel you have walking distance to all "must see" places. If you want to go somewhere further you have all buses and trams just before hotel. Our breakfast was in the restaurant just second door from the hotel which was very good (contrerary to some other opinions). None.
Location is great, rooms are nicely decorated. The breakfast, but I guess once the restaurant is fully remodeled it will be better.
The view from room window.. Price of room and room size was too small...in this price you can get very good hotel..breakfast was not too good..not too much choice in breakfast
Convenient location, courteous staff, delicious breakfast All is well
Location and cleanliness Pillows were too large
Proximity to town and station
Very convenient for the railway station. Breakfast is available in the pub 2 doors along which was fine although there was no "no smoking" area. In the first room we were allocated the sink drain was not connected - hard to accept that no-one had noticed the water pouring over their feet before we arrived. No problems getting a change of room though.
closeness to city center and station
Very convenient location. Plenty of hot water. Lovely thick towels.
Friendly and helpful concierge, proximity to transporation hub. My room (2nd floor) was unexpectedly spacious. Hotel was comfortable and clean, but shows its wear and tear.
The location is great. It is close to the train station and close to old town. We stayed in a "duplex suite". On the internet it is shown with a loft. The only thing in the loft is a shower and vanity. Downstairs the bedroom is tiny, and although it is called a suite, there was no sitting area. We had to sit on the end of the bed or on the steps leading up to the shower.
Location & the room was perfect They need a better lift
This is a nice hotel near the train station. Friendly staff. Large rooms for Switzerland. Location not too exciting but convenient. Like much in Switzerland it is very expensive.
Proximity to the old town and friendly staff Noise, rooms are not noise proof. You hear people walking in the corridors, doors banging at odd hours of the night.
The staff was very friendly and helpfull. The elevator does not reach the 7th floor and I had to walk up the stairs to reach my room.
Large room,. Clean and refurbished to an high standard. Staff gentle and very helpful
The room was great. The location was great. They neglected my early-moring wake-up call despite the fact that I double checked it. I would have missed my flight home had I not set the alarm in the room.
The fact there was no traffic noise ,yet you are right in the heart of the city. For me this is a very big plus point.Another plus point for me is a comfortable bed. This was excellent.
A very nice hotel..comfortable bed and very clean Breakfast buffet was very basic
The hotel was impressive from the initial check-in by the attentive staff, the helpful advice about shopping, and restaurants, and general friendliness I thought the breakfast was sparse, eespecially for the price