The hotel was clean and well located, very close to all the touristic sites.
I have travelled to Istanbul several times on business and have stayed in different hotels. But when I decided take my wife for a short break, I decided to stay in Sultanahmet, which is the historical centre of Istanbul and walking distance from most of the tourist attractions. I did the usual initial internet research and Obelisk Best Western pictures looked good, being recently refurbished. After speaking to Mehmet in reservation and due to his warm manner, we booked in for three days. Throught our stay, we had an excellent service and the cleanliness of the hotel to be admired. The icing on the cake was, when a left behind book was posted to my London office! In summary... Excellent hotel at perfect location with admirable service, A perfect holiday...
Welcomed at the airport to be driven to the hotel especially great when flying overnight and such a long flight at that. Large room with one double and one single bed. The most comfortable bed ever! Very nice young man at the desk but the girl the next day had no personality. Good breakfast and great to use the internet.
Great location .. Friendly staff.. That was the first time I visited to Istanbul. And It was amazing. Hotel is located just a short walk from historical places. And also foods were too delicious..
A little gem in the heart of Istanbul. Perfect location, good food and excellent service. Rooms were well equipped and have free wi-fi. The staff and welcome was excellent. If you are in Istanbul then use this hotel. Yoou will not be disappointed.
Service from staff was good and it is easy access to Blue Mosque and Aya Sophia. We visited there in mid-Oct and it was raining and cold, but heating system in the room was very good. Breakfast starts too late (from 7:30AM) and the room was not very sound-proof and it was quite noisy when people were talking or walking in the corridor.
Very good location in a touristic area. Decent rooms, decent breakfast, free wifi. Rooms are outdated, it is not 4*, maximum 3*.
We were upgraded to a spacious stylish suite, excellent bed and shower. Breakfast area at the roof offfers an amazing view at Bosphorus. Location of the hotel is superb. Breakfast isn't impressive, same everyday and pity that they don't serve fresh coffee.
This is a quaint, small boutique hotel in the historic Sultanamit area of Istanbul right opposite the blue mosque. Location is perfect for those interested in the historic attractions of the city. Although a fairly basic establishment, service is friendly and efficient with clean rooms. There is a Turkish Bath and I can recommend it for facilities. Restaurant has wonderful view. I have stayed here twice and have enjoyed a different experience.
Competent English speaking staff on reception and in the restaurant. Breakfast was extensive and regularly topped up throughout the 2 hour period with freshly made food. Ensuring that whatever time you went to breakfast the food was plentiful and fresh. Also pleasing that the roof top terrace restaurant/bar is open all day. Many hotels in the vicinity close theirs up after breakfast which is a great shame when one of their main attractions is that they have a roof top terrace to see the spectacular & unique views of Istanbul. Although a quiet location, it is central, well lit with a selection of restaurants literally 1 minutes walk. I requested a Twin Room when booking with Booking.Com specifically stating it was my mother and I sharing a room. On arrival we were given a Double. The hotel showed me the reservation by Booking.Com and this information had not been conveyed to them. The hotel was full and was unable to do anything that night. In the morning the hotel arranged for a room that met our original booking requirements. Whilst disappointing and upsetting to arrive to this situation after a long days travelling we were pleased with the way in which the hotel dealt with the matter.
Very good central location in old town near the train station. Wonderful roof restaraunt. Good breakfast.
the staff were very friendly,excellent locatıon,wonderful hamam the room was tiny,the bathroom was more hostle than 4 star ,hidden charges on the facilities
location very good, in the heart of Istanbul AC was not working during our stay , rooms too small
mostly the location, then the value. the Air Condition was terrible sometimes even when we informed the staff
The location was good. Near the main monuments and quiet. Great view from the roof restaurant. The gym is a small underground rapid hole without any air. Very small rooms.
close to attractive area small elevator
Location All prices quoted in euros
The hotel was in very close proximity to the Blue Mosque, the Hagia Sophia, the Topkapi Palace, the Obelisks and the Grand Bazaar. Besides that it was also close to the tram line to Sirkeci and the bus to Taxim. Couldnt have asked for more. The breakfast was not bad and we had it on the roof top restaurant which had a million dollar view of the B Mosque and the H Sophia. .The staff was v. helpful One of the receptionists was overly friendly and was hitting onto my young daughter, somuch so that she was afraid to use the free internet whch was placed next to the reception desk. I thought that was crossing the line abit.
Location was good and Terrace is superb with the ability to have a great view in addition to the rich breakfast bufet The poor language of the staff
Location and hotel had a very welcoming feel.
Tula's a very kind and nice person. A good person for the hotel. The rest of the staff didn't smile at all. I'm used to smiling people in the hospitality sector. All of them go the extra miles for the guests, so they feel welcomed and not as a burden.
On the whole the staff were excellent and the hotel is in a superb location. The staff in the breakfast lounge were a bit rude and although breakfast was served till 10am, when we got there at 9am food had run out and was not being replaced by the staff.
Excellent location, very helpful and friendly staff, fresh breakfast with limited verities, safe family atmosphere. Free internet high-speed service is excellent, but you can only enjoy in in your room, don’t expect the nice and conformable lobby. I booked a suite but unfortunately I couldn’t get it before 2 nights, the reason was a mistake in the booking system allowed bauble booking on the rooms. In return, the hotel management offered to us a complementary dinner for that mistake (it was mentioned in my booking confirmation that there will be a free dinned after Nov. 15th and I was staying up to the 17th , what they did is they gave it a bit earlier) and it was a good dinner.
Staff of the hotel and central placement in the old center Can't think of anything
location is very good,right in the old city center Some rooms are small some are bigger, depends on luck what you get.
It is near all historic monuments,tram,Bosfor
i could see the terrace of St. Shophia even from my balcony which means it's really close from this hotel. Breakfast was nice. staff were really kind. When we had a trouble with a taxi driver they came out and deal with it
staff were helpful location is right on the main street. noisy at night
Very helpful staff, held our luggage, helped with any questions, free internet! I understand there is a new wing with bigger rooms, although we asked for that section we were not put there. We were on the 4th floor with a pleasant room, only it was right below the restaurant, which was quite noisy with people coming and going. It closed at 11pm and was quiet after that.
Convenient location near main sites. Staff were friendly and helpful.
we liked the bright light in our room, the view on Aga Sofia, the quietness of the street. On top of that the decoration for the hotel is fine.
I liked my comfortable room with a modern bath. It had a view directly onto the Hagia Sophia one block away (back rooms do not). The room was not "small" for being in a boutique hotel in an old building. The breakfast buffet had a good selection of breads, jams, cheeses, cereals, fruits, etc. It's located on a quiet side street with virtually no through traffic, and the staff are friendly and attentive - a minor furniture issue was fixed immediately. The interior has been refurbished and "designed" by some consultant, and they created an attractive and livable hotel. Compared to many hotels in the old town this place is a gem. I will stay here again if I return to Istanbul. I had no problems during my five day stay. They were keen to have me use the hotel shuttle (a mini van) on my way to the airport, although it may have cost slightly more than a taxi (though that would be subject to unpredictable traffic). No doubt they need to keep the driver occupied for those times when a group needs the bus. The hotel's rooftop restaurant is very pricey, but the view makes it worth while to eat there at least once.
Great location. Staff super helpful. Rooms are pretty small though. Beds are also a little hard. Great place for the $$.
The hotel and its surrounding
the location is excellent and the staff very friendly the parkingfacilities are separate from the hotel to be paid and that was not alwasy clear
Charming how the old character of the hotel has been maintained but modern comfort has been incorporated. Excellent breakfast!
Location Hotel airportshuttle service price.
We stayed 4 nights at celal sultan hotel & it was great time there, everything is so close by the hotel, just within walking distance like Blue Mosque, Sophia Hagia & most of museum . a bit hard to find , always use google .
Very nice view from terrace, although the terrace is rather small. View from most hotel rooms is Hotel staff was friendly. Breakfast was plentiful and of good quality and an attempt was made to offer some daily variations, although three days in a row the same (?!) sausages were on display... Sent an email to the hotel 36 hours before our arrival, requesting airport pickup. Email was lost in the hotel's email system -> pickup not available. However, a taxi from the airport is easy and also a cheaper option.
Easy going, friendly staff, good price/performance. Excellent location in Sultanahmet, close to nice little restaurants, and close - easy walking distance - to the main attractions of Istanbul.
Courtesy of the staff, good variety of food at breakfast. Excellent location for visiting all of the Sultanahmet area, and a reasonably quiet area. Being on the ground floor at the back of the hotel which made it very dark in the room, and the busy railway line at the back of the hotel, trains going by approx every 15 mins although we didnt here any trains through the night they were running again by 6am. Also we could here the guests in the room next door talking.
It was central. The room was not as advertised on your web site, there was no seating area separated from the bedroom, infact the seating area was at the foot of the bed with hardly any room to pull the chair out, also the bathroom had no spa and was with black mildew all around the bath
Location, staff, room, view from balcony. Steps in the front of the hotel could be a difficult for travellers with trunks
Excellent location, delicious breakfast, splendid views from terraces Rooms were a little dirty and there was not enough hot water
Nice sea view, romantic room with jacuzzi on the last floor. Exellent terrace for breakfast A bit noisy of railway
The location - the hotel is near all sights you need to see while staying in Istanbul
nothing heater didn't work, not enough cover on the beds. i got up freezing. Rooms amenities are week and the stuff inside are very old.
Location and atmosphere of the hotel The dining room is very nice with a great view to the Bosphorus Breakfast could be better, but is OK. Water tab is not drinkeable, the hotel should include, free of charge, 2 bottles of mineral water in the bathroom
The Staff is very helpful and smiling all the time.. The location is ideal for visiting the old city... The breakfast is great.. The room was a bit small, but was comfortable.
Breakfast was excellent. Smaller room with no view
Staff was very accommodating. No
Beautiful hotel. Great location short walk to the best sightseeing.
Best price-service ratio
Excellent location, cleanliness and generally cheerful and helpful staff. Breakfast offered good choice and plentiful supply but offerings became somewhat monotonous over time. Room was somewhat small and lacked closet/cupboard space. Transit service to airport and 'new business area' was unreliable.
Always very helpful & friendly.Travelling alone so very important. N/A
Brand new hotel, particularly helpful staff, very convenient location
The helpful staff on the front desk were great - only too happy to answer any queries. Location to all the main sites and transport was very convenient.
The staff were friendly,welcoming and very helpful.The breakfasts were excellent .The hotel is situated in a quiet location but very close to the Blue Mosque etc.This is an ideal hotel for a lone traveller.
An exceptional hotel. Very comfortable, very well run, friendly staff and immaculate rooms. Very central and convenient but quietly tucked away. Highly recommended.
Pretty hotel with very good front desk staff. Location excellent. Lots of restaurants close at hand, as was a convenience store for water etc. Brass double bed a little small. Breakfasts just adequate.
Location, helpful staff and comfortable room, I will recommend this place to as many people as possible. nothing
The staff were so helpful and spoke good English.We stayed at the top of the hotel and had lovely views over Istanbul. There was no lift and although our luggage was taken up to our room by the staff, you woud need to be fairly fit to have this room.
Hotel was cosy and rooms very cute. Staff extremely helpful and welcoming. Even after we had checked out they still took care of us, booked a taxi, offered us a changing room ,a nd served us freshly baked cookies and tea. Breakfast is amazing , all freshly baked and very homey. Only drawback was that the street/area is unfamiliar to most of the taxis that we took. None could reach the hotel and we had to spend an hour roaming the narrow winding streets of the Sultanahmed area to try and find the hotel.
Staff made me feel at home and relaxed
Staff was efficient and courteous.....however the beds need definately improvement...the mattresses felt like they had been used by very heavy overweight people with a definate hole in the middle. We stayed in room 401 which sizewise was ok but had very few hangers for hanging clothes. New mattresses absolutely necessary... they should also provide a little more light in the corridors of the hotel... it was almost pitch dark and one had difficulties to insert card to open room doors.
The room, view, amenities, and location were great; The one major issue was the staff - one of the desk clerks continued to harass my wife, asking for photos, and also to go on a date. It made the stay quite uncomfortable .. I would not expect this from a three star hotel!
Very convenient position for visiting the old town and the local attractions The room was extremely hot as the air conditioning was ineffective, no air conditioning in the breakfast room, staff not particularly helpful.
good view The airconditioner is not working at the hotel .I adviced this hotel to my professor scientist colleguaeas .One them recently visited May 30 2010 from Taiepei and he told me that the airconditioner is not working Only fan is working . at that time I warned the hotel service . then for the SSIEM meeting I stayed and 3 of my other collegueas booked and stayed one from Belgium and the others two from UK and we had still the same problem air conditioner was NOT working I complained about this to hotel service and they told me that they can not do anything for that. It is not good for hotel that has a very nice location . I am sure , you will have more pressure on this air conditioner fixing or having a new system there Thank you
Rooms not very spacious but quite clean and well-maintained. Comfort is ok, but not exceptional. Furnishing and decoration need update. Breakfeast buffet might be a bit more refined. Overall, acceptable value for money but there are better options available. The view is magnificent on the 6/7 th floor.
staff were excellent internet connection was subject to problems
A very nice hotel in a perfect location.
Most amazing view of the Hagia Sophia and Blue Mosque from my room.
The staff is very friendly and helpful, the view excellent (you can see from your window all the city, Agyasofia and Blue Mosque) and the tramway station very close to the hotel. I ll return to this hotel if I ever visit again Istanbul. The fact that the elevetor comes up to the 7th floor, and you have to walk some stairs to go to the roof garden which is on the 8th floor.
The location and view were very good The only luxurious aspect of the hotel are the room prices. Given the price we were expecting something better than old furniture, staff that would not make the room in the afternoon and soap/shampoo coming from an dispenser attached to a wall. The worst was the minimalist breakfast supposed to last until 10:30 but which is almost empty at 9:30 and with staff starting to dispose of it at 10:15. Hotel does indeed have a gym, massage and jacuzzi, but you have to pay just for "general facilities access", and again for the activity you choose. We don't recommend this hotel, there are many better ones with same location advantage!
pretty nice hotel, great location and view from the roof dining room breakfast could be better
Perfect location, good atmosphere, very nice views,
The staff at Hotel Nena were very helpful and friendly. Location of hotel is excellent, close to major attractions and tramline. Hotel was comfortable and clean.
Hotel Nena was centrally located in the old city of Istanbul with pleasant rooms and a superb breakfast with a view of the Blue Mosque. The building was tastefully created and decorated.
Staff always willing to help. Very courious. Convenient location.
Small, friendly hotel in a the best location possible. Tremendous view. We were on the highest floor, just beneath the restaurant and unfortunately there was some noise of chairs moving around during breakfast. Breakfast did not start too early so it was not too much of a problem.
near the tram station , nearby the most interesting old places,,blue mosque, haga Sofia, topkapi,,,grand bazzar,,,hammam,,,,the location very nice,,,sea side not far,,,the staff very friendly.Good view at the restaurant. some noise specailly the first floor...car horns,even the near rooms you hear the steps of the quests and some time you thought some one kniking your room door while it is your neibgher doors.
Nice and clean room, friendly atmosphere, perfect location.
Great, friendly, extremely responsive staff, from reception desk to breakfast ladies to maids. Spectacular view from breakfast terrace, and breakfast buffet was quite good as well. Rooms and common areas were spotless. Location is within very short walk of Ayasophia, Blue Mosque, Topkapi, archaelogical museum and tram stop to other points..
Very rich breakfast served on the beautiful roof terrace with a view to Blue Mosque and Hagia Sofia and Bosborus. Balcony eas actually a very small less than 1 sqm french balcony.
position. decor. no