Use of large gym facilities was good Prices of room service and restaurant where too expensive for quality of food provided
Free parking, central location. Rooms run down. Sheets had some hairs in them. Some room lights didn't work.
The cleanliness of the rooms and linen
nice, unpretentious polace, gave appearance of being very well managed
Friendly service and awesome parking facilities, I would deffinately recommend if you would like to stay in town for the night if you have a party or evening out in town, and the check out time is Awesome, 11am from Monaday to Saturday and 2pm on Sunday awesome awesome awesome There was just one problem in the room, the shower was very poor, hence the reason i put fair for facilities, not that much pressure at all was only a trickle that could improve more, but other then that was awesome.
Good location. Excellent breakfast.
The staff were excellent. Our first offered room was small, old and tired. Not up to the standard I would expect from Mercure. The very helpful manager accepted our concerns and upgrade our room.
Having an excellant restaurant on site Lack of a bell/buzzer in bar for service and the parking. Also receptionist who did not know you had a walk in shower.
Comfortable clean room, good breakfast and excellent service in the restaurant. Overall a good experience
Good location, good value for money. Free parking. Small bedroom (smaller than bedrooms found in Ibis Hotels).
centrally located, 24 hr front desk beds sunk towards the middle, a little worned out.
Location, close to city and easy to walk everywhere Space of rooms, clean rooms
the attention of the staff no
The staff we encountered were very helpful and friendly. Person at the desk took the time to explain how to get to town, even though they were busy at the counter. The only drawback was that it was a little further away from the centre of town than anticipated, but on the good side we got plenty of exercise!
Handy to the city
This was our first visit to wellington. We enjoyed the location of the hotel, as we could see where it was on the skyline.A good brisk walk into town, and good value for money. I liked to have a swim in the mornings. The small lift seemed a bit dodgy, and one time when we returned back, it wasnt working. we had to walk right around to the front entrance as the ph. wasnt working. It was raining. The small lift
The food was quite good value The location...it is right at the top of a hill!
The friendly, helpful staff, the privacy and the stunning gourmet food in the restaurant, which was a real treat. We were looking to affordably spoil ourselves after a difficult family time and this was perfect in every way. No - it was all wonderful - perhaps a Sunday Paper would have been nice
Great staff and service the meal at restaurant
Pleasant quiet location - within walking distance to cbd/shopping etc. No electric blankets but I was offered a hot water bottle which was ok
Reasonably quiet and close to city for shops etc. Staff were pleasant but seemed inexperienced with poor Emglish making communication difficult! Kitchen had broken microwave when we arrived.(which they replaced when we pointed it out). Over our 3 day stay, beds not made, carpet not vacuumed and tea, coffee sachets not replaced. The only servicing was replacement towels, tea towels. Very small tv... minimum of everything really!
the quietness and off street parking. she is starting to need some of the detail work touched up, eg, loose shower head, looking A Bit dated, but comfortable,
the cleanliness of room and comfortable bed and reasonable access to the city not really a complaint but lack of impliments in the kitchenette such as no egg slice
The room was very clean and comfortable with good shower, electric blankets, effective wall heater and black-out curtains. Good fridge and tea and coffee making facilities, and microwave. Staff were very pleasant. Good parking area underneath. Close to city centre. I would use it again.
The Manager was incredibly flexible and helpful when my flights changed and allowed me to stay another day.
the heating was totally inadequate in the room small electric heater for freezing night
Free off-street parking. Coffee & tea facilities provided. Entrance/driveway has a tight turn to get into. Difficult for bigger cars to manoeuvre.
Free parking, good location, handy to centre of Wellington, spacious room, very quiet at night, helpful staff. Clean towels and sheets, good shower, good heating (even though it's November already we had to use it...). It's a bit dated, but not a problem to us at all. All we wanted was a good bed, good shower and a good night's sleep, and we got it (plus, the TV is good too). Good value for money! Some cups and spoons were dirty, as well as the couch. Not a big deal, anyway. Just could do with some attention to detail in the cleaning.
Queries and faults were very quickly addressed and rectified. Daily newspaper and tourist information leaflets available. Inclusive on-site parking was excellent value. Staff were most helpful and friendly. I thought that some obvious faults should have been picked up and been sorted before the room was re-let. ie hot water tap not working.
its perfect for my needs.comfortable,close to everything I required.nice guy at reception.always pleasant. I own a 73 room hotel in Hastings so I appreciate service and cleanliness.thereception staff are the first point of contact so its nice when they have nice demeanour it wasnt a big issue, but just to let you know that the first night I stayed, everything was in rm.the second night (I checked back in)it didnt have a dishcloth or writing papaer on the bedside table.
Lots of space and great location for walking around the city.
Location is great Staff was rude, data limit is a real pain.
The hotel is located very close to Cuba St which has a lot of restaurants and shops. It is also very close to tram line to go to down town. One can walk to downtown in 15-20 minutes. The kitchenette is well stocked. The room is clean and quiet. The lift sometimes doesn't work very well.