The staff were very friendly and helpful on all matters; Nothing was too much trouble. The rooms were spacious, comfortable and clean. The pool and surrounding facilities were exceptionally comfortable and the location was beautiful. Highly recommended.
From my POV, the territory is the best what this hotel has - very stylish, plenty of space, several swimming pools. Taking into account that this is some sort of business hotel, there are not many people during the day outside, while in the evening the hotel has very lively atmosphere. Please those who wants to book standard room - be aware that it overlooks whether constraction or the other hotel (window-to window). And only the most expensive rooms have the balcony. The other shortcoming - that it took very long time for stuff on reception to response to our simple requests - very often they just ignore us (obviously - not the level of the luxury hotel)
The outdoor facilities were excellent, really friendly and helpful staff, the rooms might need a bit of updating to equal standard with the hotel facilities (E.G. swimming pool, beach, restaurants) As mentioned above, the rooms weren't as great as the rest of the hotel.
hammocks in the yard room was smaller then i expected. also had to change the room after check-in since i was ordering kingsize bed but reception gave me twin.
This hotel is absolutely beautiful - even more so than the pictures indicate! Everyone was extremely friendly and helpful, services were fantastic, and location was very good. There were a couple of time periods during the day when its difficult to get anything to eat (even a small snack) - with young children this was a little difficult. Perhaps having a few more snack items for sale in the gift shop would help. Also, as this area of Agadir is still being built the hotel was a little far from any other shops (although, admittedly, that is also part of the appeal)!
Layout and the territory Substandard service for a five star hotel. The guests are charged for absolutely everything and these charges are unreasonable. The SPA facilities and the service are appalling and much overpriced. This is the first 5 star hotel we stayed in where we were charged £20 for a basic finish sauna and where used water from the pedicure was brought into visitors’ changing rooms and flushed down the sinks in front of you!! Overall it is a pretty hotel with beautiful views of the ocean, however it is very poorly run and for the same money you will have a better experience elsewhere.
beach and swimming pools I didnt like restaurants, rooms but they changed after lot of discussions
Pleasant and helpfull Staff, Easy to Relax around the hotel, pool, garden and the beech area, Food was expensive therefore we would eat out.
lovely staff, very polite. rooms were very clean and the pool area was beautiful
Good beds, quiet, nice swimmingpool and beautiful beach with facilities in front of the hotel (private beach) Ridiculous that you have to pay almost € 30 to be able to use the internet during 24 hours which meanwhile is even slow...
Nice welcome. Huge hotel. Friendly staff. Comfortable room. Very large swimming-pool. Casino, restaurants, live music, night club. Wireless internet.
Spa facilities and staff Rooms were very basic and did not live up to rest of hotel facilities. Over priced throughout, eg 3.50 Euro for a can of coke?
helpful & pleasant staff, ideally located in Agadir, lovely hotel while hotel is 5 star the rooms were 3 star, bathroom tiles could be updated
The garden view . 1.The bussines center there are only 3 computers and it always full with kides . 2.when we check in the beds were used and not clean . 3. the room servicse dosnot work after 10 pm and thay charege you 295 DHM for every room service . 4. there are no inaf parking . there is no wireless in the rooms . 5. the staff are not kindy and is talking to much .
We were treated like a king and a queen. The staff were amazing The room was a little outdated, but that did not take from our enjoyment.
The rooms were spacious comfortable. Staff were helpful and service excellent. I've stayed many times in Agadir, each time at different hotels but this is the hotel I will return to on my next visit. The only down side to the hotel is the lack of outdoor breakfast tables. Taking a holiday in Agadir where the sun shines from early morning it would be a novelty and advantage for those from less sunny climes to enjoy breakfast outdoors on holiday.
The pool and the spa was very relaxing and that is where we spent most of our time. Took us 1hr to get a room after being changed twice. The maintenance of the hotel is very poor. I would not give it a 5 star rating.
Pool is big. Staff was incredibly rude. From room service to check out. Very ignorant and disrespectful. Waiters at restaurant have zero knowledge. Food was bad and all three times they tried to over charge us. When we corrected them they got mad, as if we were mean or stupid for wanting to pay the price on the menu. Watch out for "city tax" 20euros more than hotels.com said I should have to pay.
The cleaners were more helpful than reception staff if you needed anything. Bar and entertainment staff were very good too so it made for an enjoyable stay. Couldn't get much help from reception and it didnt help that they didnt speak much english either. They checked us in to a dirty apartment after making us wait 3 hours in reception and not even speaking and explaining what was going on. Our apartment was facing a very busy high street so we asked to be moved and were completely ignored. Finally after requesting a move again we were shown an apartment that was smaller and facing the same noisy road!!
the nois in the hotel shoud be less and the food smell should found away to make it less
huge spacious apartment no information in apartment ie room servce. pool not heated
Nice view onthe top of the hotel on all Agadir They charged me duble by mistake ....so low when its come to resuld any problem ...no manager on duty
The different activities for kids. The quality and shape of the equipment like TV not working, leaks at the toilet, etc..
As a last moment booking, we opted for this so called 4 stars hotel due to non availability in Sofitel Agadir or any others and it's location was near the beach Well few points to sum up the hotel services: -Any complaints were met with indifference from the management. - The room was adequate but nothing exceptional and was not cleaned to a satisfactory standard, room’s decor was straight out of a 1970’s & a shocking look for the 21st century (Almost broke my bones when falling from a broken chair. - The staff lack enthusiasm and generally failed to show any initiative. - The service in the restaurants was of a poor standard but overpriced and the restaurants were always empty and lacking any energy or life. - The pool area is fine but a little cramped without much thought to design. The waiting staff around the pool area were very slow and it always took ages to order food and drinks.
The room was huge and had a balcony.Excellent value for money You had to pay extra for the safe. The tv reception went when it rained, that is after all when you want the tv
Great location, very reasonable rates. Great pool and entertainment for kids. Rooms dated but otherwise comfortable and clean
Tennis, live music, the view. Very n asty and rude reception-staff. OK security and excellently kind tennis-staff.
Nothing, its very expensive and does not deserve its four stars. its not even a 3 stars. the rooms are very old, AC not working, durty carpet, price, poor breakfast....its a good 2 stars but not a 4 stars at all.
the recpetion desk staff were absolutely appaling the staff
Nice 4* hotel. Only stayed B&B. Food was very nice. Great selection. Fairly big room. Biggest bed I've ever seen. It must have been over 8 feet wide ! comfy as well. Well equipped gym with good range of free weights and machines.
The location was great and the pool area was relaxing and enjoyable. The room was clean and the service was good. The breakfast was also a great value and we appreciated the selection. The massage was terrible. They had no idea what they were doing. The good news is that the manager graciously gave us back 50% of the cost. The entertainment was average in the evening.
My 7th visit,the staff are like family to me and cannot do enough for me.They know of my charity work for Agadir orphans and show that they hold me and my wife in very high regard.I would never stay in any other hotel Nothing at all.
Central. Friendly staff. Clean. Over-priced slow internet - a major turn-off when 20,000 kilometres from home and needing to keep up with business. Therefore, next question would be "No" if the recommendation was for those in need of good internet
Very good location There is not free internet in public areas of the hotel as it is written in the description of the hotel here at Booking.com
Good quallity price ratio near the beach and the centre of the town.
Good hotel for family holiday. Good location near beach, shopping and restaurants. Booking.com indicate this is a 4* hotel - its more like a 3*. Rooms is a bit worn out and the hotel could generally use a touch-up if it wants to be 4*.
Very convenient for relaxing. My room were quit good, old TV, and old furniture. It worth's the money. The exhaust toilet fan were not working, and they did not repair it even after we told the hotel staff.
Location was fantastic.Staff frendly.Bedroom was clean. Bathroom very old and not cleaned properly.
Very basic rooms, which is what you would expect for the money. However, they were clean and functional and the hotel staff helped us immediately with any problems we had with the room. Omelettes at breakfast were lovely and the restaurant and bar staff were very friendly and helpful as was the concierge service.
I prefer this hotel because it situated near ocean and have low rate. Personal of the hotel is not so good. They looking for all my moves. Breakfast is poor. Juice from powder.
Location buffet breakfast very early (5.30-10.00) and not very fresh, basic room
location We checked out on a Sunday and they couldn't take a credit card payment so we had to find a money machine and take out cash to pay our room.
Location was very good. The hotel had a lovely view to the beach. The pool looked great (although we didn't swim). Was a little noisy, as our room was near a public thoroughfare.
Big room. much better privacy even compared with those 4star hotels. good location. value for money. close to restarants. not far from the beaches. Like all hotels in morroco, wifi is available in the ground floor.
Hotel was close to the tourist strip and restaurants and beach. pool area can become very crowded
The staff is Findley's, the hotel is at a great place , near by the beach. Breakfast is good.Animation for children is nice too. Its good family hotel. The breakfast closed-time is too early 10AM. Hotel bar is closed at 11.30PM , is even early.To much cats in hotel garden.
Room was quite big and very clean. Staff were really friendly and helpful. Much cheaper than a lot of other hotels in the area.
The Hotel was a very suitable for us. Our room was very large with see-view. This hotel was not expensive, but it was very clean and cozy. The city center is pretty far away, but it's cheap to take a taxi. There was a nice pizzeria in the hotel. The way to the beach was very short. They didn't serve beer or wine anywhere.
Large appartment with practical lay-out. Nice swimming pool in the backyard. 5 Minutes walk from the beach.
Really large(!) room with see view, clean swimming-pool, nice staff, calm place for relaxing... The window of our bedroom was on the terrace...not good for our safety. Wi-fi is only in public places (not in the room)...but general feeling was OK.
There was musty smell in the room most likely due to mold. Otherwise fine.
lucation & the suits sayeis the tv chinals
I like bedrooms number 408 4th floor and niceentrance pretty swiming pool although is not indoor ther havent Bar, no Alcohol and cooking is very low standar spcialy pasta is awfull and expensive for they offer , not taste at all . plus minisupermarket doesnt open early
The Staff are excellent very helpful especially the reception staff, pizzeria downstairs and supermarket, nice pool.
The front desk needs to be more serviceminded and welcoming.
big apartment with lots of space,balcony.Ours could fit 4 people. very good value for money,nice swimming pool and close to the beach.has all you need. no complaints
The comfort: the apartments are quite large and well furnished. They serve no wine, no beer and whatever alcolic drink neither
The cleanliness & arrangements
Tremendous hotel, excellent in almost every respect. Lovely rooms, efficient staff, very relaxed.
people very welcome some builder work next to the hotel
Peaceful, relaxing and very clean and comfortable The food was terrible at dinner time, brekfast and lunch were fine
The whole staff spoke English, that's very good! The breakfast and dinner, which was included, was good, and you could choose between a lot of food.The spa was also nice, but not everyone there spoke English. The entertainment at the hotel stopped at around 11pm, and when it was going on, your could hear the music up to the room.
As opposed to the big hotels at the beach of Agadir, we liked Timoulay as a small, quiet but still comfortable hotel; the rooms are wide and clean, the food excellent; pool area is not overcrowded and the spa relaxing.
Very nice and relaxing The evening entertainment
Very nice personnel. They do everything to make your stay better. They made us feel part of the family. We even got a bigger, more expensive room, because they thought it would be nicer for us with our baby. Hele aardige mensen. Ze deden alles om het ons zo prettig mogelijk te maken. We kregen zelfs ongevraagd een grotere, duurdere kamer, omdat we met onze baby reisden en zij de andere kamer te krapjes vonden. nothing
Staff very friendly, very clean, nice big modern rooms. Breakfast was possibly the best ive had outside of a European 4* hotel. You can walk to the restaurant area in 20 minutes or take a taxi for a euro or 2, otherwise nothing really near the hotel. There is construction site next door unfortunately which will likely lose the hotel business
quiet and relaxed atmosphere with excellent rooms and servcie
Help full staff and good location near the beach
Close to the beach and to tha main attraction of the city I did not like the hotel because the standard was much lower than expected and for the value of money charched, for eample: low standar of the room, poor breakfast, extra payment for safe box and to wait for someone to operated, water run for long time before getting hot.
Good location This hotel should not be more than 3 or 4 star maximum. It is not a 5 star hotel as advertised on the site
room desighn no
-The staff was very good compared to the other hotels in Morocco. Special thanks goes to receptionist “Amina” whom I mostly dealt with. She was very cooperative. -The hotel is not directly located on the beach like some other hotels. But very satisfactorily centered on the Cornish in an active area close to restaurants, stop station of city tour train, the birds valley and other services. -Rooms in the high floors on the pool and sea side have fantastic view during the day time. (for these reasons, I extended my stay for 5 nights as the hotel overall worth staying in and the service deserve the rate ) -I booked one deluxe double room. I travelled single and I expected some Moroccan ( boy or girl) friend. I was surprised to know that I was not permitted to have a companion in my room. -I was charged for two taxes. Although during my booking it was mentioned that taxes are included except one. -I was given a room in the first floor (city side) for two nights. Location of this room was not good at all. I asked to change it from the beginning. I was tooled there was no room available. They changed me the room on the third night. -I was charged for using the Safe box in the room. That was not cleared during my booking. -Corridors are not very clean. Rooms are good. -Breakfast menu remained the same for five days.
The grounds of hotel where lovely and outside restaurant at lunch time
The most me and my family enjoyed wat the ennimation team you have at the hotel the kids love them and we love them they made our stay fantastic and for that reason we will visit the place next year again they do nice night shows for kids aswell for adults and also the whole day they are around the hotel to talk to u and also to make u smile. the beds in the rooms are not comfortible there should be double beds if u book a double room so hope you guys change them apart from them the hotel is the best.
Food Bribing people to get a piece of information or decent service
location to the beach & pool
We could not fault the hotel. It's our third time in morocco and by far our most pleasent stay. The staff are so hard working and at the same time so tentative to all our needs. We are considering going back to the iberostar with our two younger kids for a week at Christmas. If not , then during the summer for sure. Simon and Sandra toft. For once I had no complaints with a hotel.
Staff all very friendly and helpful. Rooms lovely and spacious with nice pool and not far from other attractions in Agadir. Recommended and will stay again!
Friendly staff and helpful in guiding us in queries to take buses to Marrakech. Location possibly was not the best.
This is my 3rd visit to this hotel this year. Comfortable, relaxed atmosphere. Staff are freindly and not intrusive. Hotel and pool are well kept.l Flies are a problem in the pool area, but this is Agadir in general, except for the beach environs. A fridge would have been useful.
Fortunately only stayed there for one night. Comparable to cheap resorts in Salou and/or cheap Turkish all in resorts. Don't go there if you don't like: ants all over the room, terrible/old breakfast, karaoke/loud music during the evening/night, no comfort at all
Staff sencitiviness 1. Location. It is 5 kilometers far of comfortable beach. The district is very bad: a lot of buildings under construction, no any restaurants - only "mini-market" shops in the hotels around which dont have common things as bread, women's hygienic goods etc. There are half emty shelfs with goods having long term shelf-life (e.g. crackers, wide range of tinned food).
The aspect of the hotel that stood out for us was the service from the staff. Particularly the reception staff. They were very helpful and helped in anyway they could and also spoke very good english. A few minor things like we had a patio table but no chairs we however borrowed chairs from our friends room. For more constructive feedback we felt that Residence Intouriste Hotel was very clean and well presented however compared to the hotels we had previously stayed at in morocco our hotel room in particular lacked character.
Big enough room, bed is pretty good. breakfast is okay. Ok first of all, there is no wi-fi, the hotel desk told me there is in the lobby, in fact I think there is only wifi in the management office with a 2 meters range. So unless I stand right by the door of the manager's office, I get no wi-fi. When I try to exchange some money to pay for the hotel, they didn't give me the rate of what's on the board, they just randomly gave me a rate which is quite low. And the location is so not close to the beach at all. Not recommended
I have stayed at the hotel on 4 occasions since february 2010. There are less expensive hotels available in this category but the facilities are better at the Intouriste. Staff are only too happy to help. The area around the hotel is under construction and litter is visible on the waste land.
clean and comfortable rooms and had a great view of the mountains It is a distance from the resturants (40 min walk) and at the moment there is lots of building work going on (this didn't affect us at all). I'd advise getting a taxi back as it's a little dark! The beach is about a 30 min walk if you do this as the crow flies which also means a trek across wasteland. Will be great once the lots are finished
Liked it, the hotel was great for that price! Flys near the swimming Pool.
The outside area & pool Not too keen on some reception staff a bit too pushy
the facilities were good the room could be updated
good location,nice staff no
Staff were friendly and helpful.
Close to the beach and enough pubs, restaurants etcetra in the area. This Hotel is from the 60's or 70's so everything is really old, on the pictures it seems more modern.. :-(