Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
Location is great... lots of shops & great nightlight... MRT very close to the Hotel... Breakfast was good + executive club on the 11th floor for happy hour was a bonus... Never had to wait for a cab... 2nd floor under construction... lots of noise during the week... pool area looked a little dated....
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
just ok. nothing special
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
Location The hotel was more of a 3 stars or less. It need a lot of updating. Everything from the bed to bathroom was old and worn out.
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
I booked a non-smoking room, but when checking in they had only smoking rooms available. Very smelly, and the window could not be opened either. Also the bathroom in the room needs to be fixed (shower head not working well, sink not draining water). In general, not good value for money (273S$ all included), not even close to the hotel where I stay usually (Regent).
Enjoyed the swimming pool. Most of the staff were friendly. it was expensive.
The location was excellent. Near china town and right on Clarke Quay and about 400 meters from the MRT so easy to get around. Room was good but just looks a outdated compared to hotels recently i stayed in of a similar calibar.
The hotel has everything that you would need around you when going abroad. It has mcdonalds, starbucks, money changer, food court (with a variety of delicious and newly cooked food) and shopping mall at the back, plus the rivercruise at the back and the surrounding night area close by the hotel. it was kinda a long walk done everyday from mrt station of quay to the hotel esp when your feet are aching from a full day's tour already.
Impressed with staff, room and location. Especially liked the upgrade offer which included breakfast which we would otherwise have found too expensive. The use of the Premier Lounge was included in the upgrade and we found this very useful as we had a late flight out. The access to computers at reception and the ease with which we could check-in on-line and print boarding passes were plusses.
Located in nice area for night life pedestrian street bars and life band pubs
Early check in was wonderful. Excellent staff and quiet room inspite of the construction next door.
It is a good and affordable hotel. Near to the MRT (Clarke Quay) and shopping complex (Central).
Very helpful staff as my husband was using a wheelchair
Friendly and professional staff. I had the executive lounge which has great city views. Was nice, simple choice breakfast there too, away from the main restaurant on 7th floor. Everything you want,,, bars, restaurants, shopping, walking, is right outside the door. A lot of construction in the neighborhood, and the down side of being in the 'hub' of the bars, clubs and restaurant scene is the traffic, but, I guess that goes for any major city. Room was nice, modern and clean with good internet speed, nothing exceptional, but suited me perfectly.
The location was great, the interior was very stylish, the room was spacious the bath was grey and dirty looking. very disappointed wifi isnt free and the 5 avaliable computers always crashed and its uncomfortable to use without a chair and viewing personal documents is not possible as people walk past all the time, i was only given one room key so if my partner wanted to use the computers i had to go with him, would of prefered nicer free toiletries from a 4 star hotel as others in the past have used molton brown etc and it took one hour to get my luggage delivered to my room
The view & location were fantastic. The hard bed & breakfast needs some work, more variety each morning would help.
Great location near singapore river ; kitchen and washing machine in room No
Fantastic place to stay with the most amazingly friendly staff. When we asked for soap and tea it was provided very quickly. The 2 bedroom apartment is cosy, not quite as big as it looks on the website but it's very clean and the amenities are good. The breakfast was extremely basic but there was plenty of it and well topped up. Don't stay here if you like a buffet breakfast with plenty of choice.
Great location, good room size and friendly staff Street noise.
Big, spacious, comfortable apartment.
the reception staff were wonderful. every time we entered the building we were greeted with a smile and a hello. when we lost a mobile phone in a taxi they bent over backwards to help find it and find it they did. your maintenance man was very patient with me when trying to explain how to use the washing machine/dryer. i had searched the internet for 2 months to find suitable accommodation for my 2 children and myself and was more than thrilled when we arrived to see our room. thank you so very much for being part of our wonderful holiday. perhaps an instruction manual in the room to show you how to use the washing machine/ dryer so we don't have to bother the maintenance man.
The room we booked was well equipped for an extended stay but most probably not for two or three nights as we did. It is annoying arriving at a hotel at 23h30 in the evening and not finding a minibar. I found the staff at the hotel totally useless. Most of them were unable to conduct even the most basic conversation in English, and issues such as booking a taxi and getting the internet to work was cumbersome. They porter dropped one of our bags from the baggage cart, causing items inside to break (Normally you wold rely on the airline to do that). The ladies in our party were not very happy with the fact that the room lacked a hair dryer. Though the rooms were in very good knick, I found the passages, elevators and walkways extremely dated (looks like it was last tiled in 1980).
The pool is not friendly to young children. There is only a very small area of shallow steps. I suggest installing a small, shallow "baby pool." Also, there was no proper outlet in the bathroom for the hair dryer.
Friendly, helpful and attentive staff. Spacious, comfortable and clean apartment. Great location close to river, shops and restaurants. Easy, free access to internet handy to have.
Hotel was in a great location for restaurants and shopping, excellent space in two bedroom two bathroom apartment. Breakfast was good. Rooms were a little dated but clean. Also renovation is underway which will see rooms be refurbished.
Staff was outstanding and hotel accommodated early check in w no issue. Walking to Raffels or Clarke Quay MTR is less than a block away.
Internet speeds were excellent, pool/work out room was nice. Lobby was spacious and open. Restaurant was nice (but expensive). Bathroom is literally part of the room and only a curtain separates you from the room. The room size was SMALL (especially for a family). No fan in bathroom/shower makes smell and humidity uncomfortable.
Excellent location, easy check-in/out Room was too small for my liking. Bathroom is connected to the room and there is no sofa or buffer area between bedroom and bathroom.
The fact that the TV screen was big and clear. TV channel options were lousy, no free movies on HBO. I was also promised a complimentary late check-out at 3pm but at 1pm, hotel reception already started calling me to ask me to check-out.
Extremely kind and helpful staff. The front desk guy escorted me all the way to my room: I felt a little self cautious as I would have much preferred a lady. I loved the room: very spacious, comfortable and luminous. The swimming pool is decent, although the water was cold. I love the location, close to the Singapore River, dotted with stylish Japanese and Italian restaurants. The clubbing area of Clarke Quay is only one kilometre away.
All great except no "do not disturb" sign at the door, so they called and ringed and woke me up numerous times. I know they were just trying to do their job, but we also need to rest...;-)
Location-service-cleanliness Really not enough storage units
nearness to bars and restaurants Hotel dining room too small
hotel staff were courteous and friendly (reception, housekeeping, etc.) rooms were clean and modern too. The rooms are seriously very small and cramp...
We had a club room which allowed us to use their Crystal Lounge where we had breakfast and afternoon tea + cocktails. Internet use was also free. Great ameiies. It was not so close to the Old Singaopre but taxi were cheap so it wasn't an issue.
Very friendly and professional staff, clean and up to date facilities, great location. Nothing to say
Excellent service and courtesy and helpfulness of staff, n/A
We found the Park hotel to be very well located. The pool area was fabulous for a city hotel and the club floor was great. The staff were always friendly and helpful. Nothing was too much trouble. I would definitely reccommend this hotel.
We had been up since midnight on our flight when we got there was told our room wasnt ready, and made to sleep in lobby, even tho we had booked club floor.Was not offered a drink and left ehere for 2hours.
Excellent pool/jacuzzi area! (Jacuzzi is at the end of the pool - switch is on left side of pool). Great location minutes from Clarke Quay. Very safe area, in fact the whole city was! Helpful staff and we even got checked in at 9:30am after a long flight. Our bags were taken up to our room for us. Our room was cleaned daily and the showers were lovely! The hotel staff hailed down a taxi for us on our departure and they lifted our cases into the taxi for us. Very relaxing stay! We would love to stay here again! Occasional noise can be heard from the flushing of next rooms toilet. Water pipes/system can also occasionally be heard although this didn't wake us up. Personally I would have preferred softer pillows but I wouldn't let this put me off staying here again.
New clean hotel Took a day to find out there was internet service in the room, didn't find it in the room documentation
Pool and location is very nice I didnt like toilet and shower combination. They could give slippers. Beware that some rooms are without windows.
I like the location and warm hospitalty of the staff. The hotel has enough facilities pool was a surprise for us. The cleanless of the toilette should be reconsidered. Towels were very old should be checked. There were no soap for hands this can be added. The rooms were small. Some rooms doesnot have Windows mine's has a window thank you! I think these are small things to be recovered. In general we are happy to stay we had a good rate from Kayak. Thank you!
I like this hotel also the staf was so friendly. I found a small problem with the first room witch I tooken then the staf changed my room to executive room :-)
I stayed in one of the dorms here. It was in a cool lofted area, and each bed was set into its own separate space in the wall. It was great! Very comfortable and quiet. The space is also an art gallery, which is kind of a weird combination, but it gives the place and interesting vibe. I would definitely stay here again. The layout is kind of maze-like. It's not too bad, but it's confusing at first.
Hotel was very clean. Staff were friendly and helpful. Rooms were modern and well appointed. Great location. Wifi was good for business travel. Rooms were very small. My view was of the alley.
Cool place to recharge! Complimentary water was a plus, decent outlet availability for electronics, good wifi connection, VERY helpful staff. The shower leaked into the bathroom. Room cleaning happened just as we wanted to come back in the afternoon to rest.
very good location,close to metro station,china twno room is little bitte small
Staff was very friendly & had a good personal touch Breakfast can be improved.
location is perfect noise coming from clubs next to the hotel
The breakfast is not a 4star but a 3star breakfast. Rooms are very, very small. There was mildew in the corners of the room. In comparison to other Best Western Hotels I have been (Amsterdam, Santiago) the service was not as good. Therefore the price for room/night seems to me a little bit exaggerated.
The fact that the people took care of our lugguage the last day until we went to the airport Many thinks: 1- the noise of the disco attached to this hotel (till 6 in the morning); 2- the bugs we found in our room; 3- the fire drill a 5h30 or 6am and the fact that when we went down the guy just said that there was maybe someone smokking and nothing else (even no apologize)
Excellent location for much less money than most hotels in the area. May be a little old fashioned for some and the rooms are very small.
The most of stuffs are very kind. I didn't get sure about the Wi-Fi password to connect for the Internet.