clean and modern, handy for the station, expensive breakfast, picked hotel as advert showed nice pool ! packed my trunks disappointed to find no water in pool !
Private parking, nice breakfast n/a
location and great service I couldnt switch off the air conditioner
Food was good, rooms were clean and the ambience was appropriate for the business meetings.
The price was good and the staff were all really nice. There are not any real amenities. This Novotel does not include breakfast.
All the Staff on the reception desk, day and night were extremely helpful. They helped with several enquiries I had about travel and transport etc Even though it is quite a large hotel, the friendliness of the staff gave the hotel a warm and personal feel to it.
very good ratio comfort/price
Hotel reception staff were very helpful.
staff very friendly Shame there were no leisure facilities ie pool or gym
Very friendly staff. Good in English! The view from my room on utilities
you get what you pay for.
Staff went out of their way to be helpful. They were also exceptionally friendly. Furniture were very uncomfortable and the room small.
Hotel staff where efficient and very helpful.
Adequate Parking area scruffy and dogs barking all night left in car outside. Walls are paper thin between rooms you can hear a light switch being turned on and off.
No wireless connection in the room.
Lack of power from 7.30 in the mormning. Was not re-established when I left at 8.10
The hotel had a good place to take breakfast The staff was not polite at all and the towels felt like dirty
The hotel was good for a 2 star rating as I tend to try 3 stars and above subject to availability! Nothing really apart from maybe closing down at 10pm in the evening!
Very frienly employees and good welcome at the desk. No hotel-parking, very poor and small room, terrible bed with a very thin mattress which caused pain in my body,the food was poor and untasty.
The price The noice from the hallway, and that it was allowed to smoke /not smoke in the same floor. That means not separate smoking/non smoking floors.
Location close to the highway, easy to find. Quiet place. Nice tv. The staff at the reception was ok. I had higher expectations. Our room was small and very simple with a dirty appearance. Amazing but ugly design of corridors. No power point available in our room.
Very helpful staff. They speak English well. Good location of the hotel in the centre of Cergy, not far from RER. The rooms are small, also the bathroom was very small. The room could be also cleaner. It was however ok for one night.
Proximity to transport connections Poor welcome on arrival - quite disinterested
Relaxed atmosphere and very friendly and efficient staff, with easy access to local amenities
Very helpful staff. It was cheap and clean - just 90 Euros for 2 nights - but you get what you pay for - see below. The hotel and room were very basic. The room was tiny - not much larger than the double bed with a single overhead bunk across the width of the room. More like a hostel than a hotel. There was no kettle to make a cup of tea or coffee, just a pay drinks machine in the lobby. The area seemed fairly rough and we were worried about the car overnight. There was a small off street unsecured car park which turned out to be ok. Note that some of this chain (Premiere Classe) don't have car parks. We swapped our booking after discovering that our original choice only had on street parking. We weren't really happy about leaving all our holiday gear in the room or the car which might not have worried us elsewhere.
Generally everything was good
My initial reservation had wrong date's and I changed it on line, but they would not honor my changed reservation. other thing was, I booked Triple Room - 3 single beds and got 2 single bed for family of 2 adult with 2 young kids???? it's service and Mangagement
Clean, staff were wonderful. Lack of amenities... Broken equipment
Hotel staff was really ver nice and helpfull. Next to hotel is Grill restraunt (a little fast food) but also with next staff. Food was acceptable quality. There are not many possibilities to do something at the evening. Rooms are clear but very simple. But for this price I think it is quite fair. In rooms is a little too cold.
well located - good price - comfort ok
Good food, service. No airconditioniong. Noisey road.
Clean and reasonably quite considering the location Difficulty with the wifi.
It was close to my point of interest Its got no refrigerator, and airconditioning system, and this particularly makes it difficult to sleep at night cos I had to open the windowsfor fresh air and the noise from vehicles on the high way affected my sleep.
easily accessible air concidtion did not work
Hotel was very quiet and the staff was nice. We could use a phone to dial out in our room. We were not informed on the website that the hotel reception is closed at Saturday noon until Monday morning. The front desk answers the phone on short periods during the weekend but no incoming calls could be transferred directly to the rooms.
hotel was very cheap and served our purpose for one night stay over. Staff were very helpful. Rooms are very small and basic, but ok for the price. The location/area was not good for restaurants/bars etc
Very ffiendly and helpfull front desk. Breakfast was adequate although limited seating available so had to wait 30 minutes. Bathroom facilities extremely cramped.
Didnt like it at all !!! According to the advert it was supposed to have a TV in every room except for mine !!! Had to walk for 20 mins to the hotel restaraunt