location is great Lobby bathroom was filthy.
The bed was comfortable and the room had a nice view. My room was close to the elevator and you could hear the people getting on and off plus the elevator operation vibrated through the walls. Also, the shower head dripped
Nothing Everything! We booked a king and gave us a double! Hotel was extremley loud could not sleep what so ever!!!!
The hotel was lovely. We are already planning a trip back later this fall and will stay longer if we can get a good rate.
The breakfast in the sun room was wonderful. The staff was very nice and helpful. Also the wine and cheese in the afternoon was wonderful. Yes. When I first checked in my room down that long hallway on the 3rd floor I got a very uncomfortable feeling. After finding out that this hotel was a stop on all the tours including the ghost tours I grew even more uncomfortable. Please stop the tour buses from stopping in front of the hotel for their stop to tell about the hotel full of ghosts.
Nice hotel near to everything
The staff was excellent courteous and helpful. Great location. Easy to walk to most restaurants and attractions. Parking
The hotel staff was friendly and very helpful. The hotel is located in the historic district and within easy walking distance to many sights. Our room was was very comfortable and clean.
I really liked the soft beds and comfortable pillows. Breakfast was lackluster.
The room was full of character and the bed was so comfy! The location was within walking distance to the rstaurants and night life. None-we loved it!
From entering the stunning lobby to the beautiful room, everything was wonderful! The staff was extremely welcoming and helpful. The complimentary breakfasts were served in a sunny and comfortable room, one of my favorite features of the hotel. Located at the center of the historic district, it is the perfect location to begin the historic walks and tours. And being in walking distance of many great restaurants and pubs was really fun for us. The on-site gourmet restaurant/bar provided a perfect end to the day. This was the best hotel stay we've ever experienced! It did not have a gift shop.
I loved the hospitality & very clean, comfortable rooms, as well as the daily breakfast & wine/cheese reception. And great location. No gym or swimming pool.
The staff was incredibly helpful and personable. The decor was beautiful and we loved our room (although I will try for room 421 next visit). The housekeeper assigned to our room did not do a great job. When we arrived our floors were not well swept and she left an empty drink cup on the night stand.
Is a nice classic hotel with history with large amount of stories, has a lot of caratehtere , nice staff, bar, restaurante and concierge, best location in town , So noisy that at 7 you are up impossible to sleep beyond that time, terrible breakfast, no minibar and the bathroom very nice but if you have not worked at the circle du soleili impossible to have a shower or climb in to the bath.
Everything was up to par. Comfortable room, great breakfast and good location
It was all modern/contemporary and designed very unique. Lobby was really cool. Complimentary breakfast was AMAZING--- we chose the hotel because it was included (which is hard to come by in that area) and it did not disappoint! Parking was $20 per day with the hotel valet. But there was a parking deck right next door that was only $5, so we parked there instead.
We love this hotel and decided to stay even though there was construction taking place. Our room was out of the sound of the construction but the lobby! Oh MY! We had no idea. Jackhammers as we walked in. Deafening. And the breakfast was in 2 small, crowded spaces, instead of the lovely lobby where it usually is. See the other side.
Staff was friendly and accommodating. Location was okay for us. Hotel was undergoing renovations. Bathroom doors in the room did not close. Had to go through three rooms to find one that was acceptable, but even then the room we were in had issues. Not enougbsestingfor breakfast people were sitting on the floor in the hallways eating.
Loved the location and the history of the hotel. Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .
Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.
Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!
Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic. Our room was right next to the ice maker, and the noise kept us up. The bed and pillows were not very comfortable.
I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.
Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent. We were on a tight schedule and we're not able to get into our room until 4:45, 45 minutes after check in time. That ended up causing us to cancel dinner reservations. Cleaning staff was extremely loud and we were unable to take an afternoon nap because of this. We were able to hear every footstep and movement from adjacent rooms and floors which became extremely annoying.
Beautiful charm in prime location. Staff is friendly as well. Overall great stay. Slightly too dirty for my liking (blood on the toilet seat, floor didn't appear clean, shower curtain dirty on inside as well). Also...they will stick to their 4pm check in time. We arrived around noon and was told the it was going to be several hours until the room was clean despite confirming through Kayak that my arrival would be between noon and one pm. They did accommodate my request for top floor, but could have cleaned a room and called as soon as it was ready.
I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening. No free parking. You have to park in public parking which costs $15 a day. Walls of rooms are very thin so you can hear every bump and bang in the rooms next to you. Was not impressed with the shower...the water pressure was not good.
This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!
Only gripe is with parking during check in.
Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again! The public restrooms were in need of attention but not bad considering the river street location
The location is great. The staff is generally nice and friendly. Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again. The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.
The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
Comfortable, clean, convenient. Loved the facility. Would have liked to have had a sauna and/or hot tub at facility.
The Continental Breakfast and Hospitality hour were fantastic. Also the information received from the Concierge was outstanding. The request for Non-smoking rooms was not honored; however, after being checked in non-smoking rooms were found and we were able to change.
Location was excellent and the room was very comfortable. they first placed us in a handicap-accessible room which is not what we reserved, but the front desk was very glad to place us in another room as we requested at the booked price. appetizers in the afternoon were excellent as was the buffet breakfast.
I liked that it was very close to the historic river district and the building was beautiful. I did not like that they did not have our reservations.
The hotel was very neat,I love the room,It was just a few steps from River St. I have stayed there before. No
The complimentary breakfast was very good, the atmosphere warm and helpful,and overall it was quite welcoming and pleasant. The "comforter" on the bed was made of some plastic-feeling synthetic
Not much at all The Room was quite small & had an unpleasant odor (musty) went & bought some air freshener this cured the problem. Unfortunately that night realized that we were under a generator of some sorts--I didn't get much sleep, what with the constant howl. Was informed that the hotel was fully booked for Halloween, we couldn't be relocated. (3) nights, hardly any sleep in a somewhat dated room that needs a refurb!! NOT impressed at all--will NEVER use Staybridge again. Even the Manager, when possible to locate staff was in my face like he wanted trouble.
The room was very nice and clean upon arrival. The breakfast in the morning and the cocktail reception at night were nice. The beds were never made the entire 4 days of our stay and the coffee was replenished only on 1 day. We know someone had been in the room because clean towels were left everyday. Other than towels being left the maid service was non-existant.Although we did see one at the end of the hall everyday when we left our room.
It was a pleasant stay. Did not get the type of room I expected. Wanted a king got a double. Not hotels fault. Rather the booking agent, Bookings.com. Vehicle was broken into and police informed us it was a regular occurance. Hotel front desk denied knowledge of that fact.
The breakfast was nice. It was in a great location--close to the river, many restaurants, and within walking distance to all the historic locations. They like to push the more expensive city tour $22-25 when you can get the same tour for only $10 on Oglethorp Tours. Also, parking on the street is free on the weekends, so if you can find a spot, it is better than paying $12 to be valet parked behind the hotel.
A little crowded at breakfast; The location is out of the way; but I chose it for the price.
Comfortable bed with wonderful, friendly staff. We enjoyed the social reception and hot breakfast was a good value with the room: We had to stay in a strange interior room with no real window or daylight. The wifi did not work and we racked up a lot of data use on our phone since we could not connect. They allow dogs to stay at what seems like a very nice hotel. It is disruptive to hear dogs barking when you are trying to relax. Also, as someone who is highly allergic it was hard to stay in a place with pets and dander. Had I known ahead of time that they allow pets, I would have likely picked a different hotel.
close to shopping and the river street.... lots of resturants, shops and tours avail. and within walking distance to parks squares, etc.
The hotel was so nice. We loved the river view. Nothing. Everything was great.
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
Valet Smell at night from the paper mills
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
Great hotel .great staff Nonr
Location 2 month advance reservation, and was put in a handycap room.
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
We enjoyed our stay. The kids liked the roof top pool. There was no place to purchase drinks or snacks. The vending machines only took cash.
Fantastic location, well run, clean, terrific.
Great location in the historic district. Free breakfast, clean room, nice staff. Would stay here again if I'm ever in Savannah.
- Kind and courteous staff - Clean room with requested accommodations - Free Breakfast! - Centrally located in Savannah's historic district - Rate was consistent with that of other nearby hotels but still overpriced in my opinion
Staff, room, and ambiance were super. Rooftop bar was great. tv remote needed new batteries
Very comfortable bed, excellent river view, great staff.
The rooms and common areas in front of hotel spacious, clean and modern. No pool. Parking expensive
The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice! Valet parking was the only option for 25. per night, but the staff there was very nice also.
Location; bathroom No guest amenities; no coffee or newspapers in lobby; no fridge, bad a/c ; bad pillows; poor selection of tv channels; cramped room size. Nowhere to sit comfortably.
We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).
A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.
Clean on the water AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't
The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious The valet dented our vehicle Our room was not ready at the 3:00 check in time We would have benefitted from more towels however they were brought promptly when we asked It woukd have been helpful to have a small fridge
Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet. The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!
When I went to check in at the Hampton inn on east Bay Street (the hotel I researched and selected specifically cause of its location) they told me kayak had the hotels messed up and that the hotel I was really booked at was about 11 blocks away and not on the waterfront When we got there and checked in to that hotel my wife and I went to take a shower and the water wouldn't get hot. Then we went to watch some tv and the TV didn't work. The little get away for us to relax for a night was a disaster.
Great location, well furnished rooms, wonderful view. Toilet didn't work. Fixed it myself. Ugh. Air conditioning vents quite dusty. Television was nothing but static but who needs it anyway with so much to see and do.
The best location for sightseeing. Shops, restaurants, tours are easily accessible on foot. You don't need a car unless you want to go to Tybee Island or golfing on Hilton Head. The staff at East Bay are lovely. We would go back.
The entire staff was friendly and very helpful. being a pet friendly place, some guests were inconsiderate and left dogs that barked incessantly. The staff took care of the issues as fast as they could.
We liked the continental breakfast, which was very good and the complimentary wine and cheese happy hour!
Did some sightseeing Yes, the fact that when we got there they said they were full and didn't have any rooms for us. I specifically booked online and then called and spoke to Alex so he would hold 2 queen rooms for me. We were delayed at least an hour. They eventually put us in rooms since I had all my paperwork but I had to make a point and don't like doing that.
The staff couldn't have been more gracious and accommodating. Complimentary wine and cheese social for 2 hours in the evening. Free breakfast in the morning. The room was very comfortable and clean.
The staff was great as so the location! I would stay there again.
Location is great. Free bottle of water is a nice benefit. Social hours and friendly staff. Bed was not very comfortable and seemed to tilt slightly so that your feet were higher than your head.
the professionalism of the staff should have more room with double beds