Very clean; very helpful staff; the wine tasting is a marvelous lagniappe, led to new friendships; location excellent; price very reasonable; would recommend to anyone!
Elegant, stylish, tasteful, and somehow affordable! Felt proud to stay in such a beautiful space. Loved the clean, but modernized antique details, soothing colors, and the fact that the overall look was not as overdone/over designed as many other hotels in which I have stayed. Proves that style need not cost $400 a night! No competition in my book in this price range for as stylized a place as this hotel happens to be. I would gladly skip some of the other 4 star amenities such as a pool or super large lobby to stay somewhere this lovely and reflective of my own lifestyle. Thank goodness I didn't have to stay in a big bland box hotel chain with cherry furniture and 1990 floral print bedspreads! My vacation was so much better as a result. My room was a bit warm - no matter how many times we turned down the heat, but as a result we slept like babies! To be fair, I never even told the staff about it, so they didn't even know.
Location and cleanliness (newness) of rooms. Wine hour was a fun addition - a great way to start a night. Friendly and helpful staff. Bathroom could have benefited from updating. But I would stay at this hotel again and will recommend this hotel to friends so this is only a minor negative.
The friendly helpful staff, especially Joel and Grant working on reception.The Manager's wine time allowed us to engage with other guests, this helped us tom enjoy our visit. The central heating system in the suite was problematic and we had to ask for assistance twice, the spitting hot water burned my hand on one attempt to turn the heating up!
convenience Our room is facing the street, therefore it was too noisy while sleeping
Friendly staff, free very good wine between 5:30 and 6:30 PM No eating facilities
The hotel itself is beautiful and the location is fantastic. The staff were very friendly.
The decor, location were exceptional and even though the renovations weren't complete it didn't detract from our stay. The happy hour at reception was a great idea. The staff were very friendly and helpful.
Nothing ,the staffs are rude Yes the rudeness of the front office workers
central location , free internet access, busy conceirge who doubles up as valet parking staff . no coffee house , tiny room , limited facilities. Hotel booking was incorrect, but the staff was fair enough to give the rate agreed upon after some haggle
comfortable, friendly environment with staff and other guests Missed Maverick the dog...but it wasn't the hotel's fault, he was sick!
Very good service and location.
The location was very good in the heart of the Union Square and everything was walkable from it. It was a little overpriced for what it offered.
Though expensive, everything was top notch.
Extremely helpful staff.
We enjoyed the proximity to the cable car line, the trolley line and Union Square.
Excellent, awarded restaurant. Great location. Did not like the location of the toilet door in the room - right next to the bed so you face it when you sleep.
Excellent location; free coffee and tea services in the morning; comfortable bed and towels.
Nice rooms - well designed, comfortable beds, good bath products, friendly staff. I liked that they were dog friendly, LGBT friendly, and had a daily run scheduled for guests. No in-room coffee and small gym where the TVs didn't all work.
Very good hotel nice staying I will go agian and I will recommend for my friends No thing worth
View was amazing, bed was comfortable, showers were updated,halls were quiet (well insulated walls). Easy access to hotel and downtown destination. Great overall. It did not provide a mini fridge. We had to ask for one.
We had a view even from the 9th floor. Very clean and cozy. Staff was really kind. No mini fridge :(
Location was nice for exploring the city. Room was clean/comfortable. NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.
The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.
You had to pay for WiFi and the restaurant had a very limited menu.
Comfortable and clean. Good location No room service
Location. Proximity to public transportation. Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)
Poor accommodations. Rude staff.
Great location Restaurant can be improved, i. e. choice & prices slightly too high
Great location. Nice staff. Bathroom too small. Drain didn't work well in tub. Sink drain wouldn't close. Toilet too close to door.
I loved the view and staff was extremely friendly and the location great. Bed was very comfortable and and room was nice and clean. Mabye a lil upgrade on the appliances other than that it was great. I think for the resort fee it should have came with a little more amenities.
View was great, staff was very friendly, and room was very clean. $58 for over night parking is outrageous, because of that I will not stay here again. Also, $20 for wifi? For the price you're paying that should definitely be included. We had to ask twice for a crib to be sent up to the room, that was a little disappointing when I had two small children to get to bed upon arrival. Also would have been nice to have a mini fridge included in the room. When traveling with kids it's very convenient to have a fridge to store their milk, snacks, etc
Great staff, beautiful hotel, good location
Everything else was great Price for parking
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Very clean my friendly atmosphere. Nothing
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Great location great front desk people beautiful view Drink left in room from previous occupant
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
They were accommodating and nice
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
upscale, friendly helpful staff. The building showed some signs of its age with the ceiling, back hallways of the spa etc however the rooms were beautiful, they honoured my Starwood membership and upgraded my room and the lounge was fantastic. The spa. The staff was friendly but the atmosphere is anything but relaxing. Clinical is the best description.
Conference and shopping Small lobby.
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Being charged $60 to valet a car in unacceptable
Liked the decor and comfort of the room Phones are not answered in time
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Hip boutique hotel, nice and friendly staff. Great location! Of course it is relatively expensive, e.g. parking USD 52/day.
The service was exceptional. I requested a non-smoking room and my room smelled like smoke.
The staff was very accommodating for my elderly parent's needs.
The staff, location and facilities. Nothing
Easy walk from the Bart after coming in from SFO. No uphil climb with cases like we had when we stayed in union square. The larger room allowed us to have all 3 kids in the room so no second room. The walk to union square took less than 5 minutes and easy walk to transport to get all over the city. Would definitely stay here again. Breakfast was really expensive. Kids would never have eaten $21 worth of food. There is a Starbucks in the lobby though and lots of breakfast places enroute to union square. The crepe food truck on the corner was delicious. Only other complaint would be that the shower pressure was low when other rooms were using. Why no pressure regulators Marriott?
We were a group of five girls and this hotel stay was great! Room is spacious, beds comfy. No complains. Pool is small
Great location, near water front, business district and tourism venues. Location was accessible via public transportation: Bart, CalTrain King At station approx mile or less away. In house Starbucks Coffee and restaurant. Utilized fitness facility, clean and mix of Dumbbells and aerobic equipment. Encountered negative experience with guests on our floor using Marijuana, hallway and elevator on or floor. It reaked of the odor during the Second day or our stay. A bit of loud partying on our floor as well. We notified the desk a few times (they offered to give us another room), but apparently they weren't able to locate the source. Disappointed that errant "Spring Breaker kids" ruined an otherwise pleasant experience. FYI we were traveling for leisure, and had our 8 he old son with us. Not the environment you'd want a child exposed to.
Staff was very friendly and accommodating, very quiet rooms and I felt very comfortable using the facilities. The beds were very comfortable and we had ample space. Great stay overall.
It was a perfect location to see the Embarcadero and the ballgame...a good center for traveling around town. It was even a short walk to China Town, No breakfast menu...just buffet in the AM...too much food, too high of a price.
Good Location. Overall everything was alright. Nothing too wonderful, but nothing too critical. The lobby was fancy, but rooms werent wonderful. Not the friendliest staff. I found it strange that when I called for a bandaid, the front desk tried to sell one to me. I have been to other hotels, including Courtyard's, where they will just deliver something small like a bandaid to you if you need it. I even recall needing feminine products and they were sent to me. Considering the price of the hotel, and the parking ($59/night!), you would think a simple request like that would have been fulfilled.
Very friendly and attentive staff at all levels. They went above and beyond for some of our requests. Food at the onsite restaurant was delicious though a bit pricey. Location was a bit dirty with a lot of construction and older run down buildings around. Lots of noise from the major road behind hotel came through the closed windows as if they were open. Parking was over the top! $60/day!!
The breakfast and the lobby were good The room and bathroom were not upto the mark for the price.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
good fittings and decor
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
The staff at The Triton is maybe the friendliest staff I've ever experienced; and I've stayed in hundreds of hotels. We were in San Francisco for a dear friend's funeral, and the second day we were there we found a very nice condolence card personally signed by the two people who run guest services. We were very touched to say the least. Some of the rooms can be small, but that's fairly common in San Francisco.
complimentary happy hour friendly staff great location A/C in the window
We loved our stay at Hotel Triton. The staff was so nice and so helpful. The atmosphere was unique which we liked. Location was great and the room was clean and comforable. We participated in the wine tasting and that was such a nice touch. We would definately stay there again.
Great location; really helpful and efficient staff (knew local restaurants; efficient with parking; friendly); nice to have drinks in the lobby; our teens loved the decor.
the staff was wonderful! very friendly and helpful
I liked the location of the hotel. The rooms were a little small for my taste.
The reception and lobby are very nicely decorated which makes you feel that you are in a boutique hotel and not another bland hotel chain. I liked the nice attention to detail in the room, nice photographs on the wall, design bedheads, Aveda products in the bathroom.The location is very central. They gave us a room with a view on a wall of brick and some construction rubbish lying on the floor, so that we kept the curtain closed all the time.
Great location Tinny rooms and tiny bathroom
Close to shopping Room was dirty and very dated. The decor was tacky.
It's proximity to everything: shopping, restaurants, theatre, tansit systems, etc.
The staff was incredibly nice and helpful. I also loved the location and the fact that they are extremely pet-friendly. Small rooms, but expected for a downtown SF hotel.
The room was comfortable, the staff was excellent. I relied on the staff multiple times during my stay and I have to say they were very accommodating, fast to respond which made this one of my more enjoyable business trips. I opened the window to get some fresh air but the noise of either air conditioners or a generator forced me to close it.
Excellent service from staff. Especially the help I received in attempting to locate my wallet which was left in a taxi by mistake!. Rooms serviced to high standard, I cannot complain Lack of breakfast, but I guess finding somewhere to serve breakfasts would be an issue
Great location convenient to Chinatown, shopping, dining,etc. Friendly staff and Hotel is kept up well despite being 80 years old. Rooms are small, but you be there just to sleep and shower anyway!
Location, it was clean and staff was friendly. Elevator was down for a day.
Price and central location Found it difficult to use the taps in the bath as they did not appear to be labelled as hot or cold
the frendliness and helpful staff at the front desk especially giving infomation about tours to fit in with a short stay.
Location close to chinatown and union square No washroom at reception area
Excellent location. One of the cleanest hotel rooms I've ever stayed in. No frills, but you'll be comfortable and in a safe, clean, convenient location. Perfect if you don't plan on spending much time in your hotel room except to sleep.
nice staff no coffee maker
very central It was very loud. The room was to a little street were the garbage was storage. At 2 am came the garbage collection and make enormous noise.
Staff were friendly and helpful. Coffee available in lobby 24hrs. Central location. Beds comfortable - good mattress & pillows. Clean. I prefer hotels that offer fridge / coffee making facilities in the room - so would like to see the hotel offer this facility.
Room, hallways, inner yard, elevator, location. Friendly staff. Living in a painting. No.
The staff went out of their way to accommodate us and the needs of our baby. They were all consistently polite and very friendly. Cool rooms too - really interesting decor, like an art gallery No. They were amazing.
The second time in this hotel, friendly staff, good room and location The rooms don't have enough noise proof, it's noise in the street and internal moves.
Very artistic. easily can see other rooms through the window.
Good staff and good Quality service A bit noise in internal movement.
The design of the room The staff were unprofessional at times
Our hotel was in a perfect location and it suited our needs very well. We were able to enjoy the city just by walking out the front door - Chinatown's gates were about ten steps away - and it was conveniently located near public transportation, both into the city from the airport and throughout the neighborhoods. The room was small, but very comfortable, and the staff was friendly and helpful. The walls of the room were somewhat thin, but when you have courteous neighbors that isn't a problem. Also, the hotel does not have air- conditioning, but the weather cools substantially in the evenings, so with the windows open you can be very comfortable.
Good location, friendly staff, newly-appointed a little basic but everything I needed Noise carried through too much from adjoining rooms. Breakfast a little basic
Nice to stay in a different type of hotel. The paintings on the walls and in bedrooms were brilliant. Very arty, but classy and good. Hotel staff were very obliging to all our requests, and dealt with everything efficiently and in a friendly manner
Best hotel I have stayed at. Great room. Nice paintings. Friendly staff. Nexst door to Irish Bank, good pub and great food. small stairs, I would take the elevator.
Nothing! This is not a hotel, this is a place to go if you are a backpacker and have very limited funds. The bathroom is down the hall, the sink is in the room, no phone is in the room so there is no way to communicate to the front desk, trash lined the hallway and if you are a woman traveling alone, I would not advise this place!I truly would advise saying that this is NOT a hotel but a HOSTEL
great friendly staff and real close to city centre noise at night time, lack of heat in room
The hotel was basic, not many more facilities than you would expect in a hostel. It's in a very central location though so for that reason I'd recommend it.
Thge location of the hotel was unbeateable. The shower was completly wasted, I mean the spurt wasn´t strong enough, due to that I always had cold on the shower. Bad business! well and apart pf that maybe the location was too noisy because of disco that was just near my room.
Room was very clean; staff were friendly and helpful
The room was surprisingly clean - compared to the condition of the rest of the hotel. Free wireless internet makes working easier. The location is perfect and in a great/not-scary part of town. The hotel, not the room, had a strange (not in a nice way) smell. There was no phone in the room.
This is a great place to stay in budget. The room was clean and has modern look. The location is fantastic. This is a place for tourist. I would totally stay here again. For what it was worth, the satisfaction of my stay far exceeds the price.
Reception lady was very helpful, courteous and pleasant. Room and shared facilities were clean. Location was very convenient. Room ventilation was not great - required window to be open. With the window open, neighbors were a bit loud late at night
Central location - 3 minutes walk to Union Square. Friendly staff: the person at the reception took time to help me out and solved my problem, even if it was my mistake when I did the reservation and the hotel was full. Good value for the price. Breakfast is not offered, but this was not a problem at all because the place is surrounded by dozens of coffee shops and restaurants.
very nice staff, very helpful. Shuttle for the airport that you reserve the day before you leave. quite noisy from the street (very well isolated for noise)